Üniversite Öğrencilerinin E-Öğrenme Ortamına Yönelik Memnuniyetini Etkileyen Faktörlerin İncelenmesi

Abstract

Amaç: Memnuniyet değişkeni e-öğrenmenin başarısını belirlemede ve değerlendirmede anahtar role sahip olduğu vurgulanmaktadır. Bu bağlamda araştırmada, üniversite öğrencilerinin e-öğrenme ortamına yönelik memnuniyet düzeylerini etkileyen faktörlerinin belirlenmesi hedeflenmiştir. Yöntem: Araştırma kapsamında Bilgi Sistemleri Başarı Modeli ve e-öğrenme ortamlarındaki psikososyal değişkenler kullanılarak bir araştırma modeli kurulmuştur. Kesitsel tarama modeline göre yürütülen çalışmaya 305 üniversite öğrencisi katılmıştır. Toplanan veriler kısmi en küçük kareler yapısal eşitlik modellemesi ile analiz edilmiştir. Bulgular: Analiz sonuçlarına göre bilgi kalitesi değişkeni ve öğrenci etkileşimi ve iş birliği değişkeni üniversite öğrencilerinin e-öğrenme ortamındaki memnuniyet düzeylerini pozitif ve anlamlı bir şekilde yordamıştır. Diğer değişkenlerin üniversite öğrencilerinin e-öğrenme memnuniyeti üzerinde anlamlı bir etkisinin olmadığı bulunmuştur. Sonuç: Bilgi Sistemleri Başarı Modeli kapsamında bilgi kalitesi, e-öğrenme ortamlarına yönelik psikososyal değişkenlerden öğrenci etkileşimi ve iş birliği e-öğrenme memnuniyetini etkileyen önemli faktörler olarak bulunmuştur. Buna göre öğretim elemanlarının öğrencilerin beklenti ve ihtiyaçları doğrultusunda, anlaşılabilir, güncel bilgiler içeren ders içerikleri tasarlamaları ve sunmaları önemlidir. E-öğrenme ortamında öğrencilerin etkileşim ve iş birliğini destekleyecek etkinliklerin devamlılığı önemlidir. Bu noktada öğretim elemanları derslerinde etkileşim ve iş birliğini destekleyen stratejiler kullanmalıdır. Özgünlük: Çalışmada e-öğrenme ortamına yönelik üniversite öğrencilerinin memnuniyet düzeylerini etkileyen faktörleri araştırmak kurulan model Bilgi Sistemleri Başarı Modeli ve e-öğrenme ortamları psikososyal değişkenleri çerçevesinde hazırlanmış ve test edilmiştir.

Keywords

• Bilgi sistemi
• e-öğrenme
• memnuniyet
• öğrenme ortamı
• psikososyal değişkenler.

Exploring the Factors Affecting University Students’ Satisfaction Towards E-Learning Environment

Abstract

Purpose: It is emphasized that the satisfaction has a crucial role in determining and evaluating the success of e-learning. Therefore, the aim of the study was to explore the factors affecting the satisfaction levels of university students towards e-learning environment. Method: A research model was proposed based on the Information Systems Success Model and psychosocial variables in e-learning environment. The cross-sectional survey model was employed, where 305 university students participated in the study. The data were analyzed through partial least squares structural equation modelling. Findings: According to the results, variables of information quality and student interaction and collaboration positively and significantly predicted the university students' satisfaction levels towards e-learning environment. It was found that other variables did not have a significant effect on university students' e-learning satisfaction. Implications: Information quality which is the dimension of the Information Systems Success Model and student interaction and collaboration among psychosocial variables for e-learning environments were found to be significant factors affecting e-learning satisfaction. Accordingly, it is important for the instructors to design and present course contents that are understandable and incorporate up-to-date information in line with the expectations and needs of the students. In the e-learning environment, the continuity of the activities that will support the interaction and collaboration of the students is important. Thus instructors should use strategies that support interaction and collaboration in their courses. Originality: The model was developed within the framework of Information Systems Success Model and psychosocial variables of e-learning environments and tested to investigate the factors affecting the satisfaction levels of university students towards e-learning environments in the study.

Keywords

• Information system
• e-learning
• satisfaction
• learning environment
• psychosocial variables

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