İş Yerinde Duygusal Bulaşma: İş Stresi ve Tatmini Üzerindeki Etkilerinin İncelenmesi

Öz

Duygular, çalışma yaşamında son dönemlerde farklı konular bağlamında yoğun bir şekilde incelenmektedir. Duyguların yayılmasını ifade eden duygusal bulaşma ise çalışma yaşamında sınırlı bir şekilde araştırılmıştır. Bu çalışma, duygusal bulaşmanın hem pozitif hem de negatif boyutlarını kapsayarak çalışanların iş stresi ve iş tatmini üzerindeki etkilerini incelemeyi amaçlamaktadır. Araştırmanın verileri, Türkiye’de faaliyet gösteren örgütlerde çalışan 302 katılımcıdan toplanmıştır. Verilerin analizinde tanımlayıcı istatistikler, iç tutarlılık testleri (Cronbach alfa ve bileşik güvenirlik), bağımsız örneklem t-testi, korelasyon analizi ve hiyerarşik regresyon analizi kullanılmıştır. Elde edilen bulgulara göre, pozitif duygusal bulaşma iş stresini azaltırken iş tatminini artırmıştır; negatif duygusal bulaşma ise iş stresini artırmış, ancak iş tatminini etkilememiştir. Kadınlarda negatif duygusal bulaşmanın erkeklere kıyasla daha yüksek olduğu tespit edilmiştir. Duyguların bulaşıcı olması nedeniyle, çalışma yaşamında negatif duyguları tetikleyen etmenlerin belirlenmesi ve pozitif bir örgüt iklimi inşa edilmesi büyük önem taşımaktadır.

Anahtar Kelimeler

• Duygular
• Duyguların Bulaşıcılığı
• İş stresi
• İş tatmini

Emotional Contagion at Work: Exploring Its Impact on Job Stress and Satisfaction

Öz

Emotions have been extensively studied in various contexts within the workplace in recent years. However, emotional contagion, which refers to the spread of emotions, has been relatively underexplored in organizational settings. This study aims to investigate the effects of emotional contagion, encompassing both its positive and negative dimensions, on employees' job stress and job satisfaction. The data were collected from 302 participants working in organizations operating in Turkey. Descriptive statistics, internal consistency tests (Cronbach's alpha and composite reliability), independent samples t-tests, correlation analysis, and hierarchical regression analysis were employed to analyze the data. The findings revealed that positive emotional contagion reduces job stress and increases job satisfaction, while negative emotional contagion increases job stress but has no significant effect on job satisfaction. Additionally, it was found that women experience higher levels of negative emotional contagion compared to men. Due to the contagious nature of emotions, identifying factors that trigger negative emotions and building a positive organizational climate are critical in the workplace.

Anahtar Kelimeler

• Emotions
• Emotional Contagion
• Job Stress
• Job Satisfaction

Kaynakça

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