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How Internal Customers’ Job Tenure Affects Four Dimensions of PSYCAP?

Year 2020, Volume: 15 , 316 - 328, 31.03.2020

Esra Demirbaş , Hande Özek

Abstract

References

  • Avey, J.B., Luthans, F., and Jensen, S.M. (2009) ‘Psychological capital: a positive resource for combating employee stress and turnover’, Human Resource Management, 48(5), pp.677-693.
  • Avey, J.B., Wernsing, T.S. and Luthans, F. (2008) ‘Can positive employees help positive organizational change? Impact of psychological capital and emotions on relevant attitudes and behaviors’, The Journal of Applied Behavioral Science, 44(1), pp.48-70.
  • Bandura, A. (1997) Self-efficacy: The exercise of control. New York: Freeman.
  • Bandura A. and Locke E.A. (2003) ‘Negative self-self efficacy and goal effects revisited’, Journal of Applied Psychology, 88(1), pp.87–99.
  • Bandura, A. (2006) ‘Toward a psychology of human agency’, Perspectives on Psychological Science, 1(2), pp.164–180.
  • Baumgardner, S.R. and Crothers, M.K. (2010) Positive Psychology. New Jersey: Pearson Education.
  • Becker, G. S. (1962) ‘Investment in human capital: A theoretical analysis’, Journal of Political Economy, 70 (5), pp. 9–49.
  • Bowen D.E. and Schneider B. (1988) ‘Services marketing and management: implications for organizational behavior’. in: Stow B. and Cummings L.L. (eds.) Research in Organisational Behavior. Greenwich, CT: JAI Press, pp.71-114.
  • Broadwell, M. M. (1985) Supervisory handbook. New York: Wiley.
  • Carver, C. and Scheier, M. (2002) ‘Optimism’ in Snyder C.R. and Lopez S. (eds.) Handbook of positive psychology. New York: Oxford University Press, pp. 231-243.
  • Carver C.S. and Michael F.S. (2002) ‘The hopeful optimist’, Psychological Inquiry,13(4), pp. 288-290.
  • Coutu, D. L. (2002) ‘How resilience works’, Harvard Business Review, 80(5), pp. 46–55.
  • Çetin, F. and Basım H.N. (2012) ‘Örgütsel psikolojik sermaye: Bir ölçek uyarlama çalışması’, Amme İdaresi Dergisi, 45(1), pp.121-137.
  • Durmuş,B.,Yurtkoru E.S. and Çinko M. (2018) Sosyal bilimlerde SPSS’le veri analizi. İstanbul: Beta
  • Erkuş, A. and Fındıklı M.A. (2013) ‘Psikolojik sermayenin iş tatmini, iş performansı ve işten ayrılma niyeti üzerindeki etkisine yönelik bir araştırma’, İstanbul Üniversitesi İşletme Fakültesi Dergisi, 42 (2), pp.302-318.
  • George W. R. (1990) ‘Internal marketing and organizational behavior: a partnership in developing customer-conscious employees at every level’, Journal of Business Research, 20(1), pp.63 - 70.
  • George, J. M., and Jones, G. R. (1996) ‘The experience of work and turnover intentions: Interactive effects of value attainment, job satisfaction, and positive mood’, Journal of Applied Psychology, 81(3), pp.318–325. DOI:10.1037/0021-9010.81.3.318.
  • Gummesson E. (1987) ‘The new marketing developing long-term interactive relationships’, Long Range Planning, 20(4), pp.10- 20.
  • Hall, D. T. and Hall, F. S. (1976) ‘The relationship between goals, performance, success, self-image, and involvement under different organizational climates’, Journal of Vocational Behavior, 9 (3), 267-278.
  • Hall, D. T., and Mansfield, R. (1975) ‘Relationships of age and tenure with career variables of engineers and scientists’, Journal of Applied Psychology, 60 (2), pp. 201–210.
  • Hunter, L. W., and Thatcher, S. M. B. (2007) ‘Feeling the heat: Effects of stress, commitment, and job experience on job performance’, Academy of Management Journal, 50 (4), pp.953–968.
  • Iaffaldano, M. T. and Muchinsky, P. M. (1985) ‘Job satisfaction and job performance: A meta-analysis. Psychological Bulletin’, 97(2), pp.251–273. DOI:10.1037/0033-2909.97.2.25.
  • Judge, T. A., Thoresen, C. J., Bono, J. E., and Patton, G. K. (2001) ‘The job satisfaction–job performance relationship: A qualitative and quantitative review’, Psychological Bulletin, 127(3), pp.376–407. DOI:10.1037/0033-2909.127.3.376.
  • Luthans, F. (2002) ‘The need for and meaning of positive organizational behavior’, Journal of Organizational Behavior, 23 (6), pp.695- 706.
  • Luthans, F., Avolio, B., Walumbwa, F. and Li, W. (2005) ‘The psychological capital of Chinese workers: exploring the relationship with performance’, Management and Organization Review, 1(2), pp.247-269.
  • Luthans, F., Youssef, C. and Avolio, B. (2007) Psychological capital: investing and developing positive organizational behavior. Oxford University Press, New York, NY.
  • Luthans F., Avolio B.J., Avey J.B. and Norman S.M. (2007) ‘Psychological capital: measurement and relationship with performance and satisfaction’, Personnel Psychology, 60(3), pp.541–572.
  • Luthans, F., Avey, J. B., Avolio, B. J. and Peterson, S. J. (2010) ‘The development and resulting performance impact of positive psychological capital’, Human Resource Development Quarterly, 21(1), pp.41–67. DOI:10.1002/hrdq.20034.
  • Luthans, F. (2012) ‘Psychological capital: Implications for HRD, retrospective analysis, and future directions’, Human Resource Development Quarterly, 23(1), pp.1–8.
  • Masten, A. S., and Reed, M. G. J. (2002) ‘Resilience in development’, in Snyder C. R. And Lopez S. J. (eds.) Handbook of positive psychology. New York: Oxford University Press, pp. 74–88.
  • Mohr-Jackson I. (1991) ‘Broadening the market orientation: an added focus on internal customers’, Human Resource Management, 30(4), pp.455-467.
  • Natali-Alemany, R. (1991) Moods, coping, and perception of daily life events: Are these factors related to optimism and pessimism. Doctoral dissertation. The University of Cincinnati. Ohio.
  • Ng, T. W. H. and Feldman, D. C. (2010) ‘Organizational tenure and job performance’, Journal of Management, 36 (5), pp.1220–1250.
  • Rego, A., Ribeiro, N., and Cunha, M. P. (2010) ‘Perceptions of organizational virtuousness and happiness as predictors of organizational citizenship behaviors’, Journal of Business Ethics, 93(2), pp.215 – 235.
  • Rousseau, D. M., and Parks, J. M. (1993). ‘The contracts of individuals and organizations’ in Cummings L.L. & Staw B. M. (eds.) Research in organizational behavior. Greenwich, CT: JAI Press, pp. 1–43.
  • Rutter, M. (1987) ‘Psychosocial resilience and protective mechanisms’, American Journal of Orthopsychiatry, 57(3), pp.316-331.
  • Scheier, M. F., Weintraub, J. K. and Carver, C. S. (1986) ‘Coping with stress: Divergent strategies of optimists and pessimists’, Journal of Personality and Social Psychology, 51(6), pp.1257–1264. DOI:10.1037/0022-3514.51.6.1257.
  • Scheier, M. F., and Carver, C. S. (1993) ‘On the power of positive thinking: The benefits of being optimistic’, Current Directions in Psychological Science, 2(1), pp.26–30.
  • Schmidt, F. L., Hunter, J. E. and Outerbridge, A. N. (1986) ‘Impact of job experience and ability on job knowledge, work sample performance, and supervisory ratings of job performance’, Journal of Applied Psychology, 71(3), pp.432–439.
  • Schneider, B., Goldstein, H. W. and Smith, D. B. (1995) ‘The ASA framework: An update’, Personnel Psychology, 48(4), pp.747–773.
  • Shore, L. M., and Martin, H. J. (1989) ‘Job Satisfaction and Organizational Commitment in Relation to Work Performance and Turnover Intentions’, Human Relations, 42(7), pp.625–638. DOI:10.1177/001872678904200705.
  • Snyder, C. R., Irving, L.M and Anderson, J.R. (1991) ‘Hope and health: Measuring the will and the ways’ in Snyder C. R. and Forsyth D. R. (eds.) Handbook of social and clinical psychology: The health perspective. Elmsford, NY, US: Pergamon Press. pp. 285–305.
  • Snyder, C. R. (2002) ‘Hope theory: Rainbows in the mind’, Psychological Inquiry, 13(4), 249–275.
  • Stajkovic, A.D. and Luthans, F. (1998) ‘Social cognitive theory and self-efficacy: Going beyond traditional motivational and behavioral approaches’, Organizational Dynamics, 26(4), pp.62-74.
  • Stajkovic A, Luthans F. (1998a) ‘Self-self efficacy and work-related performance: A meta-analysis’, Psychological Bulletin, 124(2), pp.240–261.
  • Taylor, S. E., and Brown, J. D. (1988) ‘Illusion and well-being: A social psychological perspective on mental health’, Psychological Bulletin, 103(2), pp.193-210.
  • Tesluk, P. E., and Jacobs, R. R. (1998) ‘Toward an integrated model of work experience’, Personnel Psychology, 51(2), pp.321–355.
  • Waterman, R. H., Waterman, J. A. and Collard, B. A. (1994) ‘Toward a career-resilient workforce’, Harvard Business Review, 72(4), pp.87–95.
  • Wright, T. A., and Cropanzano, R. (2000) ‘Psychological well-being and job satisfaction as predictors of job performance’, Journal of Occupational Health Psychology, 5(1), pp.84–94. DOI:10.1037/1076-8998.5.1.84.
  • Wright, T. A., and Bonett, D. G. (2002) ‘The moderating effects of employee tenure on the relationship between organizational commitment and job performance: A meta-analysis’, Journal of Applied Psychology, 87(6), pp.1183–1190. DOI:10.1037/0021-9010.87.6.1183.
  • Youssef, C. M., and Luthans, F. (2007) ‘Positive Organizational Behavior in the Workplace’, Journal of Management, 33(5), pp.774–800. DOI:10.1177/0149206307305562.

İç Müşterilerin Kıdem Süresi, Psikolojik Sermayenin (PSYCAP) Dört Boyutunu Nasıl Etkilemektedir?

Year 2020, Volume: 15 , 316 - 328, 31.03.2020

Esra Demirbaş , Hande Özek

Abstract

Bu makale kıdemin iç  müşterinin psikolojik sermayesi üzerine
etkisini incelemektedir. Amaç, iş hayatında kıdemin önemi vurgulamak ve kıdemin
psikolojik sermayenin alt boyutlarıyla ilişkisini ortaya koymaktır. İş yerinde
pozitif organizasyonel davranışların görülmesi için iç müşterinin psikolojik
sermaye kavramını oluşturan özyeterlik, umut, iyimserlik ve direnci  daha yüksek seviyede  göstermesi önemlidir. Bu araştırma, iç
müşterinin psikolojik sermayesinin iş kıdeminden nasıl etkilendiğini açıklamayı
hedeflemektedir. Araştırmada kıdem; toplam çalışma yılı, mevcut iş yerindeki
kıdemi ve son mevkisindeki kıdemi olmak üzere üç başlıkta analiz edilmiştir. Araştırmada
 kolayda örnekleme yöntemi kullanılarak,  İstanbul Türkiye’de orta ve büyük ölçekli
işletmelerden 212 çalışana ulaşılmıştır. Veri, Luthans, Youssef ve Avolio’nun
(2007) PSYCAP ölçeğinin Çetin ve Basım (2012) tarafından Türkçeye çevrilmiş 20
ifadesini ve demografik, kıdem geçmişi ile ilgili  ifadeleri içeren yapılandırılmış anket
vasıtasıyla toplanmıştır. Verinin analizinde IBM SPSS Statistics 23.0 programı
kullanılmıştır. Araştırmada frekans, 
bağımsız örneklem tek yönlü ANOVA ve gürbüz testler  kullanılmıştır. İyimserlik, direnç ve özyeterlilik
gruplar arasında ortalamaları farklılık gösteren  psikolojik sermayenin alt boyutları  olarak ortaya çıkmıştır.

Keywords

PSCAP

References

  • Avey, J.B., Luthans, F., and Jensen, S.M. (2009) ‘Psychological capital: a positive resource for combating employee stress and turnover’, Human Resource Management, 48(5), pp.677-693.
  • Avey, J.B., Wernsing, T.S. and Luthans, F. (2008) ‘Can positive employees help positive organizational change? Impact of psychological capital and emotions on relevant attitudes and behaviors’, The Journal of Applied Behavioral Science, 44(1), pp.48-70.
  • Bandura, A. (1997) Self-efficacy: The exercise of control. New York: Freeman.
  • Bandura A. and Locke E.A. (2003) ‘Negative self-self efficacy and goal effects revisited’, Journal of Applied Psychology, 88(1), pp.87–99.
  • Bandura, A. (2006) ‘Toward a psychology of human agency’, Perspectives on Psychological Science, 1(2), pp.164–180.
  • Baumgardner, S.R. and Crothers, M.K. (2010) Positive Psychology. New Jersey: Pearson Education.
  • Becker, G. S. (1962) ‘Investment in human capital: A theoretical analysis’, Journal of Political Economy, 70 (5), pp. 9–49.
  • Bowen D.E. and Schneider B. (1988) ‘Services marketing and management: implications for organizational behavior’. in: Stow B. and Cummings L.L. (eds.) Research in Organisational Behavior. Greenwich, CT: JAI Press, pp.71-114.
  • Broadwell, M. M. (1985) Supervisory handbook. New York: Wiley.
  • Carver, C. and Scheier, M. (2002) ‘Optimism’ in Snyder C.R. and Lopez S. (eds.) Handbook of positive psychology. New York: Oxford University Press, pp. 231-243.
  • Carver C.S. and Michael F.S. (2002) ‘The hopeful optimist’, Psychological Inquiry,13(4), pp. 288-290.
  • Coutu, D. L. (2002) ‘How resilience works’, Harvard Business Review, 80(5), pp. 46–55.
  • Çetin, F. and Basım H.N. (2012) ‘Örgütsel psikolojik sermaye: Bir ölçek uyarlama çalışması’, Amme İdaresi Dergisi, 45(1), pp.121-137.
  • Durmuş,B.,Yurtkoru E.S. and Çinko M. (2018) Sosyal bilimlerde SPSS’le veri analizi. İstanbul: Beta
  • Erkuş, A. and Fındıklı M.A. (2013) ‘Psikolojik sermayenin iş tatmini, iş performansı ve işten ayrılma niyeti üzerindeki etkisine yönelik bir araştırma’, İstanbul Üniversitesi İşletme Fakültesi Dergisi, 42 (2), pp.302-318.
  • George W. R. (1990) ‘Internal marketing and organizational behavior: a partnership in developing customer-conscious employees at every level’, Journal of Business Research, 20(1), pp.63 - 70.
  • George, J. M., and Jones, G. R. (1996) ‘The experience of work and turnover intentions: Interactive effects of value attainment, job satisfaction, and positive mood’, Journal of Applied Psychology, 81(3), pp.318–325. DOI:10.1037/0021-9010.81.3.318.
  • Gummesson E. (1987) ‘The new marketing developing long-term interactive relationships’, Long Range Planning, 20(4), pp.10- 20.
  • Hall, D. T. and Hall, F. S. (1976) ‘The relationship between goals, performance, success, self-image, and involvement under different organizational climates’, Journal of Vocational Behavior, 9 (3), 267-278.
  • Hall, D. T., and Mansfield, R. (1975) ‘Relationships of age and tenure with career variables of engineers and scientists’, Journal of Applied Psychology, 60 (2), pp. 201–210.
  • Hunter, L. W., and Thatcher, S. M. B. (2007) ‘Feeling the heat: Effects of stress, commitment, and job experience on job performance’, Academy of Management Journal, 50 (4), pp.953–968.
  • Iaffaldano, M. T. and Muchinsky, P. M. (1985) ‘Job satisfaction and job performance: A meta-analysis. Psychological Bulletin’, 97(2), pp.251–273. DOI:10.1037/0033-2909.97.2.25.
  • Judge, T. A., Thoresen, C. J., Bono, J. E., and Patton, G. K. (2001) ‘The job satisfaction–job performance relationship: A qualitative and quantitative review’, Psychological Bulletin, 127(3), pp.376–407. DOI:10.1037/0033-2909.127.3.376.
  • Luthans, F. (2002) ‘The need for and meaning of positive organizational behavior’, Journal of Organizational Behavior, 23 (6), pp.695- 706.
  • Luthans, F., Avolio, B., Walumbwa, F. and Li, W. (2005) ‘The psychological capital of Chinese workers: exploring the relationship with performance’, Management and Organization Review, 1(2), pp.247-269.
  • Luthans, F., Youssef, C. and Avolio, B. (2007) Psychological capital: investing and developing positive organizational behavior. Oxford University Press, New York, NY.
  • Luthans F., Avolio B.J., Avey J.B. and Norman S.M. (2007) ‘Psychological capital: measurement and relationship with performance and satisfaction’, Personnel Psychology, 60(3), pp.541–572.
  • Luthans, F., Avey, J. B., Avolio, B. J. and Peterson, S. J. (2010) ‘The development and resulting performance impact of positive psychological capital’, Human Resource Development Quarterly, 21(1), pp.41–67. DOI:10.1002/hrdq.20034.
  • Luthans, F. (2012) ‘Psychological capital: Implications for HRD, retrospective analysis, and future directions’, Human Resource Development Quarterly, 23(1), pp.1–8.
  • Masten, A. S., and Reed, M. G. J. (2002) ‘Resilience in development’, in Snyder C. R. And Lopez S. J. (eds.) Handbook of positive psychology. New York: Oxford University Press, pp. 74–88.
  • Mohr-Jackson I. (1991) ‘Broadening the market orientation: an added focus on internal customers’, Human Resource Management, 30(4), pp.455-467.
  • Natali-Alemany, R. (1991) Moods, coping, and perception of daily life events: Are these factors related to optimism and pessimism. Doctoral dissertation. The University of Cincinnati. Ohio.
  • Ng, T. W. H. and Feldman, D. C. (2010) ‘Organizational tenure and job performance’, Journal of Management, 36 (5), pp.1220–1250.
  • Rego, A., Ribeiro, N., and Cunha, M. P. (2010) ‘Perceptions of organizational virtuousness and happiness as predictors of organizational citizenship behaviors’, Journal of Business Ethics, 93(2), pp.215 – 235.
  • Rousseau, D. M., and Parks, J. M. (1993). ‘The contracts of individuals and organizations’ in Cummings L.L. & Staw B. M. (eds.) Research in organizational behavior. Greenwich, CT: JAI Press, pp. 1–43.
  • Rutter, M. (1987) ‘Psychosocial resilience and protective mechanisms’, American Journal of Orthopsychiatry, 57(3), pp.316-331.
  • Scheier, M. F., Weintraub, J. K. and Carver, C. S. (1986) ‘Coping with stress: Divergent strategies of optimists and pessimists’, Journal of Personality and Social Psychology, 51(6), pp.1257–1264. DOI:10.1037/0022-3514.51.6.1257.
  • Scheier, M. F., and Carver, C. S. (1993) ‘On the power of positive thinking: The benefits of being optimistic’, Current Directions in Psychological Science, 2(1), pp.26–30.
  • Schmidt, F. L., Hunter, J. E. and Outerbridge, A. N. (1986) ‘Impact of job experience and ability on job knowledge, work sample performance, and supervisory ratings of job performance’, Journal of Applied Psychology, 71(3), pp.432–439.
  • Schneider, B., Goldstein, H. W. and Smith, D. B. (1995) ‘The ASA framework: An update’, Personnel Psychology, 48(4), pp.747–773.
  • Shore, L. M., and Martin, H. J. (1989) ‘Job Satisfaction and Organizational Commitment in Relation to Work Performance and Turnover Intentions’, Human Relations, 42(7), pp.625–638. DOI:10.1177/001872678904200705.
  • Snyder, C. R., Irving, L.M and Anderson, J.R. (1991) ‘Hope and health: Measuring the will and the ways’ in Snyder C. R. and Forsyth D. R. (eds.) Handbook of social and clinical psychology: The health perspective. Elmsford, NY, US: Pergamon Press. pp. 285–305.
  • Snyder, C. R. (2002) ‘Hope theory: Rainbows in the mind’, Psychological Inquiry, 13(4), 249–275.
  • Stajkovic, A.D. and Luthans, F. (1998) ‘Social cognitive theory and self-efficacy: Going beyond traditional motivational and behavioral approaches’, Organizational Dynamics, 26(4), pp.62-74.
  • Stajkovic A, Luthans F. (1998a) ‘Self-self efficacy and work-related performance: A meta-analysis’, Psychological Bulletin, 124(2), pp.240–261.
  • Taylor, S. E., and Brown, J. D. (1988) ‘Illusion and well-being: A social psychological perspective on mental health’, Psychological Bulletin, 103(2), pp.193-210.
  • Tesluk, P. E., and Jacobs, R. R. (1998) ‘Toward an integrated model of work experience’, Personnel Psychology, 51(2), pp.321–355.
  • Waterman, R. H., Waterman, J. A. and Collard, B. A. (1994) ‘Toward a career-resilient workforce’, Harvard Business Review, 72(4), pp.87–95.
  • Wright, T. A., and Cropanzano, R. (2000) ‘Psychological well-being and job satisfaction as predictors of job performance’, Journal of Occupational Health Psychology, 5(1), pp.84–94. DOI:10.1037/1076-8998.5.1.84.
  • Wright, T. A., and Bonett, D. G. (2002) ‘The moderating effects of employee tenure on the relationship between organizational commitment and job performance: A meta-analysis’, Journal of Applied Psychology, 87(6), pp.1183–1190. DOI:10.1037/0021-9010.87.6.1183.
  • Youssef, C. M., and Luthans, F. (2007) ‘Positive Organizational Behavior in the Workplace’, Journal of Management, 33(5), pp.774–800. DOI:10.1177/0149206307305562.
There are 51 citations in total.

Details

Primary Language English
Journal Section Articles
Authors

Esra Demirbaş

Hande Özek This is me

Publication Date March 31, 2020
Published in Issue Year 2020 Volume: 15

Cite

APA Demirbaş, E., & Özek, H. (2020). How Internal Customers’ Job Tenure Affects Four Dimensions of PSYCAP?. Yaşar Üniversitesi E-Dergisi, 15, 316-328.
AMA Demirbaş E, Özek H. How Internal Customers’ Job Tenure Affects Four Dimensions of PSYCAP?. Yaşar Üniversitesi E-Dergisi. March 2020;15:316-328.
Chicago Demirbaş, Esra, and Hande Özek. “How Internal Customers’ Job Tenure Affects Four Dimensions of PSYCAP?”. Yaşar Üniversitesi E-Dergisi 15, March (March 2020): 316-28.
EndNote Demirbaş E, Özek H (March 1, 2020) How Internal Customers’ Job Tenure Affects Four Dimensions of PSYCAP?. Yaşar Üniversitesi E-Dergisi 15 316–328.
IEEE E. Demirbaş and H. Özek, “How Internal Customers’ Job Tenure Affects Four Dimensions of PSYCAP?”, Yaşar Üniversitesi E-Dergisi, vol. 15, pp. 316–328, 2020.
ISNAD Demirbaş, Esra - Özek, Hande. “How Internal Customers’ Job Tenure Affects Four Dimensions of PSYCAP?”. Yaşar Üniversitesi E-Dergisi 15 (March 2020), 316-328.
JAMA Demirbaş E, Özek H. How Internal Customers’ Job Tenure Affects Four Dimensions of PSYCAP?. Yaşar Üniversitesi E-Dergisi. 2020;15:316–328.
MLA Demirbaş, Esra and Hande Özek. “How Internal Customers’ Job Tenure Affects Four Dimensions of PSYCAP?”. Yaşar Üniversitesi E-Dergisi, vol. 15, 2020, pp. 316-28.
Vancouver Demirbaş E, Özek H. How Internal Customers’ Job Tenure Affects Four Dimensions of PSYCAP?. Yaşar Üniversitesi E-Dergisi. 2020;15:316-28.
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