How Internal Customers’ Job Tenure Affects Four Dimensions of PSYCAP?

Yıl 2020, Cilt: 15 , 316 - 328, 31.03.2020

Esra Demirbaş , Hande Özek

Öz

İç Müşterilerin Kıdem Süresi, Psikolojik Sermayenin (PSYCAP) Dört Boyutunu Nasıl Etkilemektedir?

Öz

Bu makale kıdemin iç  müşterinin psikolojik sermayesi üzerine
etkisini incelemektedir. Amaç, iş hayatında kıdemin önemi vurgulamak ve kıdemin
psikolojik sermayenin alt boyutlarıyla ilişkisini ortaya koymaktır. İş yerinde
pozitif organizasyonel davranışların görülmesi için iç müşterinin psikolojik
sermaye kavramını oluşturan özyeterlik, umut, iyimserlik ve direnci  daha yüksek seviyede  göstermesi önemlidir. Bu araştırma, iç
müşterinin psikolojik sermayesinin iş kıdeminden nasıl etkilendiğini açıklamayı
hedeflemektedir. Araştırmada kıdem; toplam çalışma yılı, mevcut iş yerindeki
kıdemi ve son mevkisindeki kıdemi olmak üzere üç başlıkta analiz edilmiştir. Araştırmada
 kolayda örnekleme yöntemi kullanılarak,  İstanbul Türkiye’de orta ve büyük ölçekli
işletmelerden 212 çalışana ulaşılmıştır. Veri, Luthans, Youssef ve Avolio’nun
(2007) PSYCAP ölçeğinin Çetin ve Basım (2012) tarafından Türkçeye çevrilmiş 20
ifadesini ve demografik, kıdem geçmişi ile ilgili  ifadeleri içeren yapılandırılmış anket
vasıtasıyla toplanmıştır. Verinin analizinde IBM SPSS Statistics 23.0 programı
kullanılmıştır. Araştırmada frekans, 
bağımsız örneklem tek yönlü ANOVA ve gürbüz testler  kullanılmıştır. İyimserlik, direnç ve özyeterlilik
gruplar arasında ortalamaları farklılık gösteren  psikolojik sermayenin alt boyutları  olarak ortaya çıkmıştır.

Anahtar Kelimeler

PSCAP

Kaynakça

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