Research Article
BibTex RIS Cite

Sağlık Çalışanlarının Duygusal Zekâ ve İletişim Becerileri Arasındaki İlişki

Year 2021, Volume: 13 Issue: 25, 457 - 465, 28.11.2021
https://doi.org/10.20990/kilisiibfakademik.972072

Abstract

Amaç: Yaşanılan salgın süreci sağlık çalışanlarının önemi daha çok ortaya çıkarmaktadır. Bu süreç aynı zamanda sağlık çalışanlarının normal süreçten daha fazla sayıda birey ile iletişim halinde olmalarını gerektirmektedir. Bu araştırmanın amacı, sağlık çalışanlarının duygusal zekâ ve iletişim becerileri arasındaki ilişkiyi oraya koymaktır.
Tasarım/Yöntem: Wong ve Law (2002)’un “Duygusal Zeka” ölçeği ile Korkut-Owen ve Demirbaş-Çelik (2017)’in “İletişim Becerileri Ölçeği-Yetişkin Formu” ölçeği kullanılarak sağlık çalışanlarına 150 adet anket uygulanmıştır.
Bulgular: Çalışmada SPSS istatistik programı aracılığı ile elde edilen verilere güvenirlik, frekans, korelasyon ve regresyon analizleri uygulanmıştır. Pearson Korelasyon analizi ile duygusal zeka algısının (r=0.823, p<0.01) çalışanların iletişim becerileri ile pozitif ve anlamlı bir ilişkiye sahip olduğu, bununla birlikte duygusal zekanın iletişim becerileri üzerinde pozitif yönde bir etkisi (p<0.05, beta=.823) olduğu sonucuna ulaşılmıştır.
Sınırlılıklar: Çalışmanın örnekleminin sadece Akdeniz Bölgesinde faaliyet gösteren bir özel hastane çalışanlarından oluşması ve sadece sağlık çalışanlarını kapsaması araştırmanın sınırlılıklarını oluşturmaktadır.
Özgünlük/Değer: Son dönemlerde yaşanan salgın sürecinde bireylerin duygusal zekâ ve iletişim becerileri arasındaki ilişkiyi inceleyen bir çalışmaya ulaşılamamıştır. Bu doğrultuda çalışma salgın gibi bir zorlu süreçte çalışanların duygusal zekâ düzeylerinin iletişim becerilerine odaklanması konusunda özgün bir özellik taşımaktadır. Ayrıca bu çalışmada hastane yöneticilerine ve politika yapıcılara yönelik çeşitli öneriler ve çıkarımlar da sunulmaktadır.

References

  • Alaei, S. (2018). The relationship between emotional intelligence and communication skills in phd and master’s degree students of Islamic Azad University. SBMU Journals Social Determinants of Health, 4(2), 100-104. https://doi.org/10.22037/sdh.v4i2.21762
  • Amini, M., Amini, M., Nabiee, P., & Delavari, S. (2018). The relationship between emotional intelligence and communication skills in healthcare staff. Shiraz E Medical Journal, 20(4), 1-3. https://doi.org/10.5812/semj.80275
  • Anand, R., & Udayasuriyan, G. (2010). Emotional intelligence and its relationship with leadership practices. International Journal of Business and Management, 5(2), 65-76. https://doi.org/10.5539/ijbm.v5n2p65
  • Aslan, S., & Özata, M. (2008). Duygusal zekâ ve tükenmişlik arasındaki ilişkilerin araştırılması: Sağlık çalışanları örneği. Erciyes Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 30, 77-97. https://dergipark.org.tr/tr/pub/erciyesiibd/issue/5887/77865
  • Barut, Y. (2015). The mediating role of organization culture on the relationship between emotional intelligence and communication skills: A sample of health employees who work in bozyak at raining research and city hospitals (Yayın No.425112) [Doktora Tezi, Yaşar Üniversitesi] Yüksek Öğretim Kurumu Tez Merkezi. https://tez.yok.gov.tr/UlusalTezMerkezi/tezSorguSonucYeni.jsp
  • Büyükbeşe, T., Direkçi, E., & Erşahan, B. (2017). The impact of university students’ emotional intelligence on communication skills and individual innovativeness levels. Kahramanmaraş Sütçü İmam Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 7(2), 321-336. http://iibfdergisi.ksu.edu.tr/tr/download/article-file/395666
  • Codier, E., Freitas, B., & Muneno, L. (2013). Developing emotional intelligence ability in oncology nurses: A clinical rounds approach. Oncology Nursing Forum, 40(1), 22-29. https://doi.org/10.1188/13.ONF.22-29
  • Cole, M. L., Cox, J. D., & Stavros, J. M. (2016). Building collaboration in team through emotional intelligence: Mediation by SOAR (strengths, opportunities, aspirations, and results). Journal of Management & Organization, 25(2), 1-21. https://doi.org/10.1017/jmo.2016.43
  • Çakar, U., & Arbak, Y. (2004). Emotional intelligence: The changing relationship of emotion-intelligence under modern approaches. Dokuz Eylül Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 6(3), 23-48. https://acikerisim.deu.edu.tr/xmlui/handle/20.500.12397/5536
  • Çetinkaya, Ö., & Alparslan, M. (2011). The effect of emotional intelligence on communication skills: An investigation on university students. Süleyman Demirel Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 16(1), 363-377. https://dergipark.org.tr/tr/download/article-file/194529
  • Ghasemi, S., S., Olyaie, N., & Shami, S. (2018). An investigation into the correlation between emotional intelligence and communication skills among nursing students. Indian Journal of Forensic Medicine & Toxicology, 12(3), 178-183. https://doi.org/10.5958/0973-9130.2018.00155.X
  • Goleman, D. (1995). Duygusal zeka neden IQ’dan daha önemlidir? (Çev.), B. S. Yüksel. Varlık Yayınları.
  • Goleman, D. (1998). Working with emotional intelligence. Bantam.
  • Gül, E. (2017). Relationship between emotional intelligence and communication skills: An application (Yayın No.490521) [Yüksek Lisans Tezi, Beykent Üniversitesi] Yüksek Öğretim Kurumu Tez Merkezi. https://tez.yok.gov.tr/UlusalTezMerkezi/tezSorguSonucYeni.jsp
  • Güllüce, A. Ç., & İşcan, Ö. F. (2010). The relationship between occupational burnout and emotional intelligence. Eskişehir Osmangazi Üniversitesi İİBF Dergisi, 5(2), 7-29. https://dergipark.org.tr/tr/pub/oguiibf/issue/56495/785630
  • Hendon, M., Powell, L., & Wimmer, H. (2017). Emotional intelligence and communication levels in information technology professionals. Science Direct Computers in Human Behavior, 71, 165-171. https://doi.org/10.1016/j.chb.2017.01.048
  • Jadhav, T., & Gupta, S. K. (2014). Global communication skills and its relationship with emotional intelligence. American Journal of Management, 14(4), 82-88. http://m.www.na-businesspress.com/AJM/JadhavT_Web14_4_.pdf
  • Jorfi, H. (2012). Management: A study of organizational culture and the relationship between emotional intelligence and communication effectiveness. Journal of Management Research, 4(1), 1-14. https://doi.org/10.5296/jmr.v4i1.936
  • Korkut, F. (2004). Okul temelli önleyici rehberlik ve psikolojik danışma. Anı Yayıncılık.
  • Korkut-Owen, F., & Bugay, A. (2014). Developing a communication skills scale: Validity and reliability studies. Mersin Üniversitesi Eğitim Fakültesi Dergisi, 10(2), 51-64. https://app.trdizin.gov.tr/makale/TVRZNU56ZzRPQT09
  • Korkut-Owen, F., & Demirbaş-Çelik, N. (2017). Yetişkinlerde kişilik özelliklerine göre iletişim. I. Uluslararası Akademik Çalışmalar Kongresi’nde Sözlü Sunulan Bildiri. https://www.inescongress.com
  • Lou, P., & Zhang, L. (2018). Relationship between communication skills and emotional intelligence among medical students. 3rd Asia-Pacific Electronics and Electrical Engineering Conference (pp. 222-228).
  • Nunnaly, J. (1978). Psychometric theory. McGraw-Hill.
  • Özbek, A., & Boztepe, Z. (2017). The relationship between emotional intelligence and organizational commitment with career expectations in business life: Primary school teachers health and social support fund. Kırıkkale Üniversitesi Sosyal Bilimler Dergisi, 7(1), 183-196. https://dergipark.org.tr/en/download/article-file/274034
  • Pelit, E., Karaçor, M., &Kılıç, İ. (2018). The effect of emotional intelligence on communication skills: A study on tourism students. Dokuz Eylül Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 20(1), 85-107. https://dergipark.org.tr/tr/pub/deusosbil/issue/36903/279686
  • Petrovici, A., & Dobrescu, T. (2014). The role of emotional intelligence in building interpersonal communication skills. Social and Behavioral Sciences, 116, 1405-1410. https://doi.org/10.1016/j.sbspro.2014.01.406
  • Rahim, M., Psenicka, C., Polychroniou, P., Zhao, J. H., Yu, C. S., Anita C. K., & Ferdausy, S. (2002). A model of emotional intelligence and conflict management strategies: A study in seven countries. The International Journal of Organizational Analysis, 10(4), 302-326. https://doi.org/10.1108/eb028955
  • Saarni, C. (2001). Epilogue: Emotion communication and relationship context. International Journal of Behavioral Development, 25(2), 354-356. https://doi.org/10.1080/01650250143000094
  • Salovey, P., & Mayer, J. D. (1990). Emotional intelligence. SAGE Journals Imagination, Cognition and Personality, 9(3), 185-211. https://doi.org/10.2190/DUGG-P24E-52WK-6CDG
  • Swarnalatha, C., & Sureshkrishna, G. (2013). Emotional intelligence and job satisfaction: A study among employees of automotive industries in India. International Business Management, 7(1), 46-49. http://docsdrive.com/pdfs/medwelljournals/ibm/2013/46-49.pdf
  • Şen-Demir, Ş., & Demir, M. (2009). The role of emotional intelligence in organizational communication: A research in hospitality enterprises. Selçuk İletişim 6(1), 67-77. https://dergipark.org.tr/tr/download/article-file/177855
  • Taşlıyan, M., Hırlak, B., & Harbalıoğlu, M. (2017). The relationship between emotional intelligence, communicatıon skills and academic achievement: An application on university students. Assam Uluslararası Hakemli Dergi, 2(3), 45-58. https://dergipark.org.tr/tr/pub/assam/issue/32282/358459
  • Tuğrul, C. (1999). Duygusal zeka. Klinik Psikiyatri, 1, 12-20. https://jag.journalagent.com/kpd/pdfs/KPD_2_1_12_20.pdf
  • Tutar, H., & Yılmaz, M. K. (2003). Genel iletişim. Nobel Yayıncılık.
  • Türken, H., Begüm, E. S., & Çalım, S. İ. (2016). Öğrenci ebelerin duygusal zekaları ile iletişim becerileri arasındaki ilişki. Celal Bayar Üniversitesi Sağlık Bilimleri Enstitüsü Dergisi, 3(4), 447-452. https://dergipark.org.tr/en/download/article-file/261506
  • Ural, A., & Kılıç, İ. (2013). Bilimsel araştırma süreci ve SPSS ile veri analizi. Detay Yayıncılık.
  • Weisinger, H. (1998). Emotional intelligence at work. Jossey-Bass.
  • Wong, C., & Law, K. S. (2002). The effects of leader and follower emotion intelligence on performance and attitude: An exploratory study. The Leadership Quarterly, 13(3), 243-274. https://doi.org/10.1016/S1048-9843(02)00099-1
  • Yousefi, F. (2006). The relationship between emotional intelligence and communication skills in university students. Journal of Iranian Psychologists, 3(9), 5-13. https://www.sid.ir/en/journal/ViewPaper.aspx?id=10312

Relationship between Emotional Intelligence and Communication Skills of Healthcare Workers

Year 2021, Volume: 13 Issue: 25, 457 - 465, 28.11.2021
https://doi.org/10.20990/kilisiibfakademik.972072

Abstract

Purpose: The importance of health workers has revealed more with the epidemic process. This process also required healthcare workers to be in contact with more individuals than in the normal process. This study aims to reveal the relationship between emotional intelligence and communication skills of healthcare workers.
Design/Methodology: 150 questionnaires have been applied to healthcare workers by using the “Emotional Intelligence Scale” of Wong and Law (2002) and “Communication Skills Scale-Adult Form” of Korkut-Owenand Demirbaş-Çelik, (2017).
Findings:. Reliability, frequency, correlation, and regression analyses have been made via the SPSS statistical program and the outcomes have been interpreted. It is clear that there is a positive and significant relationship between employees’ communication skills and perception of emotional intelligence (r=0.823, p<0.01) via the Pearson correlation analysis. It is also concluded that there is an effect of emotional intelligence on communication skills (p<0.05, beta=.823).
Limitations: The limitations of the study are that the sample only consists of the employees of a private hospital operating in the Mediterranean Region and only includes healthcare professionals.
Originality/Value: A study examining the relationship between emotional intelligence and communication skills of individuals during the recent pandemic process has not been reached. In this respect, the study has an original value in that the emotional intelligence levels of the employees focus on their communication skills in a difficult period such as the pandemic. In addition, several suggestions and implications are also offered for hospital administrators and policymakers in this study.

References

  • Alaei, S. (2018). The relationship between emotional intelligence and communication skills in phd and master’s degree students of Islamic Azad University. SBMU Journals Social Determinants of Health, 4(2), 100-104. https://doi.org/10.22037/sdh.v4i2.21762
  • Amini, M., Amini, M., Nabiee, P., & Delavari, S. (2018). The relationship between emotional intelligence and communication skills in healthcare staff. Shiraz E Medical Journal, 20(4), 1-3. https://doi.org/10.5812/semj.80275
  • Anand, R., & Udayasuriyan, G. (2010). Emotional intelligence and its relationship with leadership practices. International Journal of Business and Management, 5(2), 65-76. https://doi.org/10.5539/ijbm.v5n2p65
  • Aslan, S., & Özata, M. (2008). Duygusal zekâ ve tükenmişlik arasındaki ilişkilerin araştırılması: Sağlık çalışanları örneği. Erciyes Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 30, 77-97. https://dergipark.org.tr/tr/pub/erciyesiibd/issue/5887/77865
  • Barut, Y. (2015). The mediating role of organization culture on the relationship between emotional intelligence and communication skills: A sample of health employees who work in bozyak at raining research and city hospitals (Yayın No.425112) [Doktora Tezi, Yaşar Üniversitesi] Yüksek Öğretim Kurumu Tez Merkezi. https://tez.yok.gov.tr/UlusalTezMerkezi/tezSorguSonucYeni.jsp
  • Büyükbeşe, T., Direkçi, E., & Erşahan, B. (2017). The impact of university students’ emotional intelligence on communication skills and individual innovativeness levels. Kahramanmaraş Sütçü İmam Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 7(2), 321-336. http://iibfdergisi.ksu.edu.tr/tr/download/article-file/395666
  • Codier, E., Freitas, B., & Muneno, L. (2013). Developing emotional intelligence ability in oncology nurses: A clinical rounds approach. Oncology Nursing Forum, 40(1), 22-29. https://doi.org/10.1188/13.ONF.22-29
  • Cole, M. L., Cox, J. D., & Stavros, J. M. (2016). Building collaboration in team through emotional intelligence: Mediation by SOAR (strengths, opportunities, aspirations, and results). Journal of Management & Organization, 25(2), 1-21. https://doi.org/10.1017/jmo.2016.43
  • Çakar, U., & Arbak, Y. (2004). Emotional intelligence: The changing relationship of emotion-intelligence under modern approaches. Dokuz Eylül Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 6(3), 23-48. https://acikerisim.deu.edu.tr/xmlui/handle/20.500.12397/5536
  • Çetinkaya, Ö., & Alparslan, M. (2011). The effect of emotional intelligence on communication skills: An investigation on university students. Süleyman Demirel Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 16(1), 363-377. https://dergipark.org.tr/tr/download/article-file/194529
  • Ghasemi, S., S., Olyaie, N., & Shami, S. (2018). An investigation into the correlation between emotional intelligence and communication skills among nursing students. Indian Journal of Forensic Medicine & Toxicology, 12(3), 178-183. https://doi.org/10.5958/0973-9130.2018.00155.X
  • Goleman, D. (1995). Duygusal zeka neden IQ’dan daha önemlidir? (Çev.), B. S. Yüksel. Varlık Yayınları.
  • Goleman, D. (1998). Working with emotional intelligence. Bantam.
  • Gül, E. (2017). Relationship between emotional intelligence and communication skills: An application (Yayın No.490521) [Yüksek Lisans Tezi, Beykent Üniversitesi] Yüksek Öğretim Kurumu Tez Merkezi. https://tez.yok.gov.tr/UlusalTezMerkezi/tezSorguSonucYeni.jsp
  • Güllüce, A. Ç., & İşcan, Ö. F. (2010). The relationship between occupational burnout and emotional intelligence. Eskişehir Osmangazi Üniversitesi İİBF Dergisi, 5(2), 7-29. https://dergipark.org.tr/tr/pub/oguiibf/issue/56495/785630
  • Hendon, M., Powell, L., & Wimmer, H. (2017). Emotional intelligence and communication levels in information technology professionals. Science Direct Computers in Human Behavior, 71, 165-171. https://doi.org/10.1016/j.chb.2017.01.048
  • Jadhav, T., & Gupta, S. K. (2014). Global communication skills and its relationship with emotional intelligence. American Journal of Management, 14(4), 82-88. http://m.www.na-businesspress.com/AJM/JadhavT_Web14_4_.pdf
  • Jorfi, H. (2012). Management: A study of organizational culture and the relationship between emotional intelligence and communication effectiveness. Journal of Management Research, 4(1), 1-14. https://doi.org/10.5296/jmr.v4i1.936
  • Korkut, F. (2004). Okul temelli önleyici rehberlik ve psikolojik danışma. Anı Yayıncılık.
  • Korkut-Owen, F., & Bugay, A. (2014). Developing a communication skills scale: Validity and reliability studies. Mersin Üniversitesi Eğitim Fakültesi Dergisi, 10(2), 51-64. https://app.trdizin.gov.tr/makale/TVRZNU56ZzRPQT09
  • Korkut-Owen, F., & Demirbaş-Çelik, N. (2017). Yetişkinlerde kişilik özelliklerine göre iletişim. I. Uluslararası Akademik Çalışmalar Kongresi’nde Sözlü Sunulan Bildiri. https://www.inescongress.com
  • Lou, P., & Zhang, L. (2018). Relationship between communication skills and emotional intelligence among medical students. 3rd Asia-Pacific Electronics and Electrical Engineering Conference (pp. 222-228).
  • Nunnaly, J. (1978). Psychometric theory. McGraw-Hill.
  • Özbek, A., & Boztepe, Z. (2017). The relationship between emotional intelligence and organizational commitment with career expectations in business life: Primary school teachers health and social support fund. Kırıkkale Üniversitesi Sosyal Bilimler Dergisi, 7(1), 183-196. https://dergipark.org.tr/en/download/article-file/274034
  • Pelit, E., Karaçor, M., &Kılıç, İ. (2018). The effect of emotional intelligence on communication skills: A study on tourism students. Dokuz Eylül Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 20(1), 85-107. https://dergipark.org.tr/tr/pub/deusosbil/issue/36903/279686
  • Petrovici, A., & Dobrescu, T. (2014). The role of emotional intelligence in building interpersonal communication skills. Social and Behavioral Sciences, 116, 1405-1410. https://doi.org/10.1016/j.sbspro.2014.01.406
  • Rahim, M., Psenicka, C., Polychroniou, P., Zhao, J. H., Yu, C. S., Anita C. K., & Ferdausy, S. (2002). A model of emotional intelligence and conflict management strategies: A study in seven countries. The International Journal of Organizational Analysis, 10(4), 302-326. https://doi.org/10.1108/eb028955
  • Saarni, C. (2001). Epilogue: Emotion communication and relationship context. International Journal of Behavioral Development, 25(2), 354-356. https://doi.org/10.1080/01650250143000094
  • Salovey, P., & Mayer, J. D. (1990). Emotional intelligence. SAGE Journals Imagination, Cognition and Personality, 9(3), 185-211. https://doi.org/10.2190/DUGG-P24E-52WK-6CDG
  • Swarnalatha, C., & Sureshkrishna, G. (2013). Emotional intelligence and job satisfaction: A study among employees of automotive industries in India. International Business Management, 7(1), 46-49. http://docsdrive.com/pdfs/medwelljournals/ibm/2013/46-49.pdf
  • Şen-Demir, Ş., & Demir, M. (2009). The role of emotional intelligence in organizational communication: A research in hospitality enterprises. Selçuk İletişim 6(1), 67-77. https://dergipark.org.tr/tr/download/article-file/177855
  • Taşlıyan, M., Hırlak, B., & Harbalıoğlu, M. (2017). The relationship between emotional intelligence, communicatıon skills and academic achievement: An application on university students. Assam Uluslararası Hakemli Dergi, 2(3), 45-58. https://dergipark.org.tr/tr/pub/assam/issue/32282/358459
  • Tuğrul, C. (1999). Duygusal zeka. Klinik Psikiyatri, 1, 12-20. https://jag.journalagent.com/kpd/pdfs/KPD_2_1_12_20.pdf
  • Tutar, H., & Yılmaz, M. K. (2003). Genel iletişim. Nobel Yayıncılık.
  • Türken, H., Begüm, E. S., & Çalım, S. İ. (2016). Öğrenci ebelerin duygusal zekaları ile iletişim becerileri arasındaki ilişki. Celal Bayar Üniversitesi Sağlık Bilimleri Enstitüsü Dergisi, 3(4), 447-452. https://dergipark.org.tr/en/download/article-file/261506
  • Ural, A., & Kılıç, İ. (2013). Bilimsel araştırma süreci ve SPSS ile veri analizi. Detay Yayıncılık.
  • Weisinger, H. (1998). Emotional intelligence at work. Jossey-Bass.
  • Wong, C., & Law, K. S. (2002). The effects of leader and follower emotion intelligence on performance and attitude: An exploratory study. The Leadership Quarterly, 13(3), 243-274. https://doi.org/10.1016/S1048-9843(02)00099-1
  • Yousefi, F. (2006). The relationship between emotional intelligence and communication skills in university students. Journal of Iranian Psychologists, 3(9), 5-13. https://www.sid.ir/en/journal/ViewPaper.aspx?id=10312
There are 39 citations in total.

Details

Primary Language English
Subjects Finance
Journal Section RESEARCH PAPERS
Authors

Necmettin Gül 0000-0001-9497-5674

Publication Date November 28, 2021
Published in Issue Year 2021 Volume: 13 Issue: 25

Cite

APA Gül, N. (2021). Relationship between Emotional Intelligence and Communication Skills of Healthcare Workers. Akademik Araştırmalar Ve Çalışmalar Dergisi (AKAD), 13(25), 457-465. https://doi.org/10.20990/kilisiibfakademik.972072
AMA Gül N. Relationship between Emotional Intelligence and Communication Skills of Healthcare Workers. Akademik Araştırmalar ve Çalışmalar Dergisi (AKAD). November 2021;13(25):457-465. doi:10.20990/kilisiibfakademik.972072
Chicago Gül, Necmettin. “Relationship Between Emotional Intelligence and Communication Skills of Healthcare Workers”. Akademik Araştırmalar Ve Çalışmalar Dergisi (AKAD) 13, no. 25 (November 2021): 457-65. https://doi.org/10.20990/kilisiibfakademik.972072.
EndNote Gül N (November 1, 2021) Relationship between Emotional Intelligence and Communication Skills of Healthcare Workers. Akademik Araştırmalar ve Çalışmalar Dergisi (AKAD) 13 25 457–465.
IEEE N. Gül, “Relationship between Emotional Intelligence and Communication Skills of Healthcare Workers”, Akademik Araştırmalar ve Çalışmalar Dergisi (AKAD), vol. 13, no. 25, pp. 457–465, 2021, doi: 10.20990/kilisiibfakademik.972072.
ISNAD Gül, Necmettin. “Relationship Between Emotional Intelligence and Communication Skills of Healthcare Workers”. Akademik Araştırmalar ve Çalışmalar Dergisi (AKAD) 13/25 (November 2021), 457-465. https://doi.org/10.20990/kilisiibfakademik.972072.
JAMA Gül N. Relationship between Emotional Intelligence and Communication Skills of Healthcare Workers. Akademik Araştırmalar ve Çalışmalar Dergisi (AKAD). 2021;13:457–465.
MLA Gül, Necmettin. “Relationship Between Emotional Intelligence and Communication Skills of Healthcare Workers”. Akademik Araştırmalar Ve Çalışmalar Dergisi (AKAD), vol. 13, no. 25, 2021, pp. 457-65, doi:10.20990/kilisiibfakademik.972072.
Vancouver Gül N. Relationship between Emotional Intelligence and Communication Skills of Healthcare Workers. Akademik Araştırmalar ve Çalışmalar Dergisi (AKAD). 2021;13(25):457-65.