PERCEPTIONS ON THE FACTORS AFFECTING THE QUALITY OF COMMUNICATION IN THE CONTEXT OF GENDER: A RESEARCH COMPRISING MANAGERS

Year 2019, Volume: 11 Issue: 29, 591 - 602, 28.09.2019

Şehriban Aygün Nezih Metin Özmutaf

https://doi.org/10.20875/makusobed.619633

Abstract

Various researches are carried out from different perspectives (position, progress, leadership, decisions, practices, culture, etc.) with respect to managers. This study focuses on the quality of communication. In this context, the main purpose of the study is to determine managers’ perceptions about the factors affecting the quality of communication within the genders. A questionnaire prepared for the survey was conducted via e-mail in 2018 and 2019 among 37 managers within 26 enterprises in the top 100 enterprises of Turkey in 2017. As a result of the research, two main findings were obtained. First, managers attach great importance to factors such as individual skill, leadership, message, duration and strategic dimension so that the quality of communication can be affected positively. Second, managers' perspectives, in terms of gender, on individual skills, leadership, message, duration and strategic dimension do not differ.

Keywords

Gender, Managers, Communication, Quality of Communication

CİNSİYET BAĞLAMINDA İLETİŞİM KALİTESİNİ ETKİLEYEN FAKTÖRLERE YÖNELİK ALGILAR: YÖNETİCİLER KAPSAMINDA BİR ARAŞTIRMA

Abstract

Yöneticilerle ilgili olarak cinsiyet kapsamında farklı açılardan (pozisyon, ilerleme, liderlik, kararlar, uygulamalar, kültür vb.) çeşitli araştırmalar yapılmaktadır. Bu çalışma kapsamında iletişim kalitesine odaklanılmıştır. Bu çerçevede, çalışmanın temel amacı, yöneticilerin cinsiyetleri kapsamında iletişim kalitesini etkileyen faktörlere yönelik algılarının belirlenmesidir. Araştırmaya yönelik olarak hazırlanan anket formu, 2017 yılında Türkiye’de ilk 100’e giren işletmeler kapsamında 26 işletme çerçevesinde 37 yöneticiye 2018 –2019 yıllarında e-mail yoluyla uygulanmıştır. Araştırma sonucunda iki temel bulguya ulaşılmıştır. Birincisi, yöneticiler iletişim kalitesinin pozitif yönde etkilenmesi kapsamında bireysel beceri, liderlik, mesaj, süre ve stratejik boyut faktörlerini ileri düzeyde önemsemektedirler. İkincisi ise, yöneticilerin bireysel beceri, liderlik, mesaj, süre ve stratejik boyut faktörlerine cinsiyet kapsamında bakış açıları farklılık göstermemektedir.

Keywords

Cinsiyet, Yöneticiler, İletişim, İletişimKalitesi

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