Research Article
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The Influence Of Physical Environment On Museum Visitors: The Case Of Burdur Museum

Year 2019, Volume: 8 Issue: 4, 3889 - 3910, 15.10.2019
https://doi.org/10.33206/mjss.518605

Abstract


The purpose of this research is to explain the
effects of physical environment on museum satisfaction and behavioral
intentions (intention to recommend and revisit) of museum visitors. For this
purpose, the research was conducted in Burdur Museum and data collection tool
of the research was applied to 237 visitors of the museum. The theoretical
model of the study was analyzed via partial least squares structural modeling
(PLS-SEM). As a result of data analysis, it was determined that physical
environment of the museum significantly influences visitors’ museum
satisfaction, and museum satisfaction has significant effects on their
intentions to recommend and revisit the museum. However, no direct effects of
physical environment on visitors’ behavioral intentions were observed. On the
other hand, it was concluded that physical environment has an indirect effect
on behavioral intentions through museum satisfaction.

References

  • Akurgal, E. (1970). Ancient Civilizations and Ruins of Turkey. Ankara: Türk Tarih Kurumu.
  • Ali, F., Kim, W. G., Li, J. ve Jeon, H. M. (2018). Make It Delightful: Customers' Experience, Satisfaction and Loyalty in Malaysian Theme Parks. Journal of Destination Marketing & Management, 7, 1-11.
  • Ali, F., Rasoolimanesh, S. M., Sarstedt, M., Ringle, C. M. ve Ryu, K. (2018). An Assessment of the Use of Partial Least Squares Structural Equation Modeling (PLS-SEM) in Hospitality Research. International Journal of Contemporary Hospitality Management, 30(1), 514-538.
  • Anderson, J. C. ve Gerbing, D. W. (1988). Structural Equation Modeling in Practice: A Review and Recommended Two-Step Approach. Psychological Bulletin, 103(3), 411-423.
  • Armario, E. M. (2008). Tourist Satisfaction: An Analysis of its Antecedents. Asociacion Espanola de Direccion y Economia de la Empresa (AEDEM). ISBN: 978-84-691-5667-4, 367-382.
  • Bagozzi, R.P. ve Yi, Y. (1988). On the Evaluation of Structural Equation Models. Journal of the Academy of Marketing Science, 16(1), 74-94.
  • Brida, J. G., Meleddu, M. ve Pulina, M. (2012). Factors Influencing the Intention to Revisit a Cultural Attraction: The Case Study of the Museum of Modern and Contemporary Art in Rovereto. Journal of Cultural Heritage, 13(2), 167-174.
  • Brida, J.G., Disegna, M. ve Vachkova, T. (2013). Visitor Satisfaction at the Museum: Italian versus Foreign Visitors. BEMPS – Bozen Economics & Management Paper Series, 2, 1-25.
  • Burdur Müze Müdürlüğü. (2019). http://www.burdurmuzesi.gov.tr/TR-120562/burdur-muzesi.html (Erişim Tarihi: 22.01.2019).
  • Çelgin, G. (2010). Eski Yunanca-Türkçe Sözlük. İstanbul: Kabalcı Yayınları.
  • Chin, W. W., Peterson, R. A. ve Brown, S. P. (2008). Structural Equation Modeling in Marketing: Some Practical Reminders. The Journal of Marketing Theory and Practice, 16(4), 287-298.
  • Cohen, J. (1988). Statistical Power Analysis for the Behavioral Sciences (2nd Ed.). Hillsdale, NJ: Lawrence Erlbaum Associates.
  • Duru, R. (2008). Burdur-Antalya Bölgesi’nin Altı Bin Yılı. Antalya: Sunan & İnan Kıraç Akdeniz Medeniyetleri Araştırma Merkezi.
  • Ekinci, H. A. (2003). Burdur Müzesi Çalışmaları 2001-2002. ANMED, 13, 55-56.
  • Enrique Bigné, J., Mattila, A. S. ve Andreu, L. (2008). The Impact of Experiential Consumption Cognitions and Emotions on Behavioral Intentions. Journal of Services Marketing, 22(4), 303-315.
  • Er, Y. (2012). Klasik Arkeoloji Sözlüğü. Istanbul: Phoenix Yayınları.
  • Erbay, F. (1997). Müze İşletmeciliğinin Turizm Sektörü ile İlişki¬si. Anatolia Turizm Araştırmaları Dergisi, 1-2, 40-41.
  • Fornell, C. ve Larcker, D. F. (1981), Evaluating Structural Equation Models with Unobservable Variables and Measurement Error. Journal of Marketing Research, 18(1), 39-50.
  • Gartenhaus, A. R. (1997). Minds in Motion-Using Museums to Expand Creative Thinking (3rd Ed.). USA: Caddo Gap Press.
  • Goulding, C. (2000). The Museum Environment and the Visitor Experience. European Journal of Marketing, 34(3/4), 261-278.
  • Hair, J. F., Hult, G. T. M., Ringle,C. M. ve Sarstedt, M. (2014). A Primer on Partial Least Squares Structural Equations Modeling (PLS-SEM). London: Sage Publications.
  • Hair, J., Hollingsworth, C. L., Randolph, A. B. ve Chong, A. Y. L. (2017). An Updated and Expanded Assessment of PLS-SEM in Information Systems Research. Industrial Management & Data Systems, 117(3), 442-458.
  • Harrison, P. ve Shaw, R. (2004). Consumer Satisfaction and Post-Purchase Intentions: An Exploratory Study of Museum Visitors. International Journal of Arts Management, 6(2), 23-32.
  • Henseler, J., Ringle, C. M. ve Sarstedt, M. (2015). A New Criterion for Assessing Discriminant Validity in Variance-Based Structural Equation Modeling. Journal of the Academy of Marketing Science, 43(1), 115-135.
  • Henseler, J., Ringle, C. M. ve Sinkovics, R. R. (2009). The Use of Partial Least Squares Path Modeling in International Marketing. Advances in International Marketing, 20, 277-319.
  • Herreman, Y. (1998). Museums and Tourism: Culture and Consumption. Museum International, 50(3), 4-12.
  • Hui-Ying, S. ve Chao-Chien, C. (2008). A Study of Service Quality and Satisfaction for Museums - Taking the National Museum of Prehistory as an Example. The Journal of Human Resource and Adult Learning, 4(1), 159-169.
  • Huo, Y. ve Miller, D. (2007). Satisfaction Measurement of Small Tourism Sector (Museum): Samoa. Asia Pacific Journal of Tourism Research, 12(2),103-117.
  • ICOM [International Council of Museums]. (2018) http://archives.icom.museum/definition.html (Erişim Tarihi: 10.09.2018).
  • Jeong, J. H. ve Lee, K. H. (2006). The Physical Environment in Museums and Its Effects on Visitors’ Satisfaction. Building and Environment, 41(7), 963-969.
  • Kang, M. ve Gretzel, U. (2012). Perceptions of Museum Podcast Tours: Effects of Consumer Innovativeness, Internet Familiarity and Podcasting Affinity on Performance Expectancies. Tourism Management Perspectives, 4, 155-163.
  • Kock, N. (2015). Common Method Bias in PLS SEM: A full Collinearity Assesment Approach. International Journal of e-Colloboration, 11(4), 1-10.
  • Kültür ve Turizm Bakanlığı. (2018). http://www.kulturvarliklari.gov.tr/TR,43336/muze-istatistikleri.html (Erişim Tarihi: 10.09.2018).
  • MacDonald, G. F. ve Alsford, S. (1995). Museums and Theme Parks: Worlds in Collision?. Museum Management and Curatorship, 14(2), 129-147.
  • MacKenzie, S. B. ve Podsakoff, P. M. (2012). Common Method Bias in Marketing: Causes, Mechanisms, and Procedural Remedies. Journal of Retailing, 88(4), 542-555.
  • McKercher, B. (2004). A Comparative Study of International Cultural Tourists. Journal of Hospitality and Tourism Management, 11(2), 95-107.
  • McKinnon, D. P., Fairchild, A. J. ve Fritz, M. S. (2007). Mediation Analysis. Annual Review of Psychology, 58, 593-614.
  • Merli, R., Preziosi, M., Acampora, A., Lucchetti, M. C. ve Ali, F. (2018). The Impact of Green Practices in Coastal Tourism: An Empirical Investigation on an Eco-Labelled Beach Club. International Journal of Hospitality Management, 77, 471-482.
  • Metin, H. (2013). Kremna’nın Üzgün Perileri. Mehmet Akif Ersoy Üniversitesi Bülteni: Asımın Sesi, 1(2), 82-83.
  • Metin, H. (2015). Burdur Müzesi’nden Bir Grup Kalıp Yapımı Kase. Uluslararası Sosyal Aaştırmalar Dergisi, 8(37), 473-485.
  • Metin, H. ve Polat Becks, B. A. (2015). Burdur Müzesi Metal Kandilleri. OLBA, 23, 273-320.
  • Metin, H. ve Soslu, S. (2017). Kremna Antik Kenti ve Kırsal Yerleşimlerin Tespiti (Proje No: 0327-NAP 16). Mehmet Akif Ersoy Üniversitesi Bilimsel Araştırma Projeleri Komisyonu, 4-19.
  • Moscardo, G. (1996). Mindful Visitors: Heritage and Tourism. Annals of Tourism Research, 23(2), 376-397.
  • Nitzl, C., Roldán, J. L. ve Cepeda, C. G. (2016). Mediation Analysis in Partial Least Squares Path Modeling: Helping Researchers Discuss More Sophisticated Models. Industrial Management & Data Systems, 116 (9), 1849-1864.
  • Özer, Ö., Avcı, U. ve Sop, S. A.(2014). İnanç Turizmi Ziyaretçilerinin Müze Memnuniyetlerine İlişkin Değerlendirme. Bilim Y. ve Özer, Ö. (Edt), İnanç Turizmi Seçme Konular içinde (ss.133-156). Konya: Çizgi Kitabevi.
  • Özer, Ö., Sop, S. A. ve Avcı, U. (2013). A Comparison of Museum Visitors’ Expectations within the Context of Faith Tourism. International Conference on Religious Tourism and Tolerance (9-12 Mayıs). Konya. ss: 57-65.
  • Özkoç, A. G. ve Duman, T. (2008). Müzelerde Sergilenen Eserlerin Elde Edilmesi ve Korunmasına Yönelik Müze Yöneticilerinin Görüşleri. Anatolia: Turizm Araştırmaları Dergisi, 19(2), 157-168.
  • Özüdoğru, Ş. (2013). Kibyra. Göller Bölgesi Ekonomi ve Kültür Dergisi, 6, 27-36.
  • Podsakoff, P. M. ve Organ, D. (1986). Self-Reports in Organizational Research: Problems and Prospects. Journal of Management, 12(4), 531-544.
  • Podsakoff, P. M., MacKenzie, S. M., Lee, J. ve Podsakoff, N. P. (2003). Common Method Variance in Behavioral Research: A Critical Review of the Literature and Recommended Remedies. Journal of Applied Psychology, 88(5), 879-903.
  • Ringle, C. M., Wende, S. ve Becker, J.-M. (2015). "SmartPLS 3". Boenningstedt: SmartPLS GmbH, http://www.smartpls.com.
  • Rodríguez-Victoria, O. E., Puig, F. ve González-Loureiro, M. (2017). Clustering, Innovation and Hotel Competitiveness: Evidence from the Colombia Destination. International Journal of Contemporary Hospitality Management, 29(11), 2785-2806.
  • Sert, Ü. A. N. ve Karacaoğlu, S. (2018). Müzelerdeki Hizmet Kalitesinin Memnuniyet Algısı ve Tavsiye Etme Niyeti Üzerindeki Etkisi: Anadolu Medeniyetleri Müzesi Örneği. Afyon Kocatepe University Journal of Social Sciences, 20(2), 103-122.
  • Sevin, V. (2013). Anadolu’nun Tarihi Coğrafyası. Ankara: Türk Tarih Kurumu.
  • Sheng, W. C. ve Chen, M. C. (2012). A Study of Experience Expectations of Museum Visitors. Tourism Management, 33, 53-60.
  • Simpson, K. (2000). Customer Satisfaction and Behavioural Intentions in a Rural Community Museum Environment. Journal of Quality Assurance in Hospitality & Tourism, 1(3), 1-27.
  • Siu, N. Y. M., Zhang, T. J. F., Dong, P. ve Kwan, H. Y. (2013). New Service Bonds and Customer Value in Customer Relationship Management: The Case of Museum Visitors. Tourism Management, 36, 293-303.
  • Stylianou-Lambert, T. (2011). Gazing from Home: Cultural Tourism and Art Museums. Annals of Tourism Research, 38(2), 403-421.
  • Su, Y. ve Teng, W. (2018). Contemplating Museums’ Service Failure: Extracting the Service Quality Dimensions of Museums from Negative Online Reviews. Tourism Management, 69, 214-222.
  • TDK [Türk Dil Kurumu]. (2005). Türkçe Sözlük (10. Baskı). Ankara: 4. Akşam Sanat Okulu Matbaası.
  • Temme, J. E. V. (1992). Amount and Kind of Information in Museums: Its Effects on Visitors Satisfaction and Appreciation of Art. Visual Arts Research, 18(2), 28-36.
  • Trinh, T. T. ve Ryan, C. (2013). Museums, Exhibits and Visitor Satisfaction: A Study of the Cham Museum, Danang, Vietnam. Journal of Tourism and Cultural Change, 11(4), 239-263.
  • Waelkens-Poblome, M., J. (2012). Sagalassos City of Dreams. Roma: Openbaar Kunstbezit Vlaanderen.
  • Weil, W. E. (2000). Transformed Form a Cemetery of Bric-a-Brac. Sheppard, B. (Edt.), Perspectives on Outcome Based Evaluation for Libraries and Museums içinde (ss. 4-12). Washington: Institute of Museum and Library Services.
  • Yılmaz, O. (2005). Burdur İlinin Turizm Potansiyeli. I. Burdur Sempozyumu (16-19 Kasım). Burdur. ss. 569-590.
  • Zhao, X., Lynch JR., J.G., ve Chen, Q. (2010). Reconsidering Baron and Kenny: Myths and Truths about Mediation Analysis. Journal of Consumer Research, 37, 197-206.

Fiziksel Çevrenin Müze Ziyaretçileri Üzerine Etkisi: Burdur Müzesi Örneği

Year 2019, Volume: 8 Issue: 4, 3889 - 3910, 15.10.2019
https://doi.org/10.33206/mjss.518605

Abstract

Bu araştırmanın amacı, müzelerin fiziksel çevresinin ziyaretçilerin müze
memnuniyeti ve davranışsal niyetleri (tavsiye etme ve tekrar ziyaret etme) üzerindeki
etkilerini incelemektir. Bu amaç doğrultusunda, mevcut araştırma Burdur Müzesi’nde
yürütülmüş ve araştırmanın veri toplama aracı müzenin 237 ziyaretçisine
uygulanmıştır. Araştırmanın kuramsal modeli kısmi en küçük kareler yapısal
eşitlik modellemesi (PLS-SEM) yoluyla analiz edilmiştir. Veri analizi
sonucunda; müzenin fiziksel çevresinin ziyaretçilerin müze memnuniyetini, müze
memnuniyetinin ise ziyaretçilerin müzeyi tekrar ziyaret etme ve müzeyi
başkalarına tavsiye etme niyetlerini anlamlı şekilde etkilediği belirlenmiştir.
Ancak, ziyaretçilerin müzeyi tekrar ziyaret etme ve müzeyi başkalarına tavsiye
etme niyetleri üzerinde fiziksel çevrenin doğrudan bir etkisi gözlenememiştir. Buna
karşın, fiziksel çevrenin müze memnuniyeti aracılığıyla davranışsal niyetler
üzerinde dolaylı bir etki sergilediği sonucuna ulaşılmıştır.

References

  • Akurgal, E. (1970). Ancient Civilizations and Ruins of Turkey. Ankara: Türk Tarih Kurumu.
  • Ali, F., Kim, W. G., Li, J. ve Jeon, H. M. (2018). Make It Delightful: Customers' Experience, Satisfaction and Loyalty in Malaysian Theme Parks. Journal of Destination Marketing & Management, 7, 1-11.
  • Ali, F., Rasoolimanesh, S. M., Sarstedt, M., Ringle, C. M. ve Ryu, K. (2018). An Assessment of the Use of Partial Least Squares Structural Equation Modeling (PLS-SEM) in Hospitality Research. International Journal of Contemporary Hospitality Management, 30(1), 514-538.
  • Anderson, J. C. ve Gerbing, D. W. (1988). Structural Equation Modeling in Practice: A Review and Recommended Two-Step Approach. Psychological Bulletin, 103(3), 411-423.
  • Armario, E. M. (2008). Tourist Satisfaction: An Analysis of its Antecedents. Asociacion Espanola de Direccion y Economia de la Empresa (AEDEM). ISBN: 978-84-691-5667-4, 367-382.
  • Bagozzi, R.P. ve Yi, Y. (1988). On the Evaluation of Structural Equation Models. Journal of the Academy of Marketing Science, 16(1), 74-94.
  • Brida, J. G., Meleddu, M. ve Pulina, M. (2012). Factors Influencing the Intention to Revisit a Cultural Attraction: The Case Study of the Museum of Modern and Contemporary Art in Rovereto. Journal of Cultural Heritage, 13(2), 167-174.
  • Brida, J.G., Disegna, M. ve Vachkova, T. (2013). Visitor Satisfaction at the Museum: Italian versus Foreign Visitors. BEMPS – Bozen Economics & Management Paper Series, 2, 1-25.
  • Burdur Müze Müdürlüğü. (2019). http://www.burdurmuzesi.gov.tr/TR-120562/burdur-muzesi.html (Erişim Tarihi: 22.01.2019).
  • Çelgin, G. (2010). Eski Yunanca-Türkçe Sözlük. İstanbul: Kabalcı Yayınları.
  • Chin, W. W., Peterson, R. A. ve Brown, S. P. (2008). Structural Equation Modeling in Marketing: Some Practical Reminders. The Journal of Marketing Theory and Practice, 16(4), 287-298.
  • Cohen, J. (1988). Statistical Power Analysis for the Behavioral Sciences (2nd Ed.). Hillsdale, NJ: Lawrence Erlbaum Associates.
  • Duru, R. (2008). Burdur-Antalya Bölgesi’nin Altı Bin Yılı. Antalya: Sunan & İnan Kıraç Akdeniz Medeniyetleri Araştırma Merkezi.
  • Ekinci, H. A. (2003). Burdur Müzesi Çalışmaları 2001-2002. ANMED, 13, 55-56.
  • Enrique Bigné, J., Mattila, A. S. ve Andreu, L. (2008). The Impact of Experiential Consumption Cognitions and Emotions on Behavioral Intentions. Journal of Services Marketing, 22(4), 303-315.
  • Er, Y. (2012). Klasik Arkeoloji Sözlüğü. Istanbul: Phoenix Yayınları.
  • Erbay, F. (1997). Müze İşletmeciliğinin Turizm Sektörü ile İlişki¬si. Anatolia Turizm Araştırmaları Dergisi, 1-2, 40-41.
  • Fornell, C. ve Larcker, D. F. (1981), Evaluating Structural Equation Models with Unobservable Variables and Measurement Error. Journal of Marketing Research, 18(1), 39-50.
  • Gartenhaus, A. R. (1997). Minds in Motion-Using Museums to Expand Creative Thinking (3rd Ed.). USA: Caddo Gap Press.
  • Goulding, C. (2000). The Museum Environment and the Visitor Experience. European Journal of Marketing, 34(3/4), 261-278.
  • Hair, J. F., Hult, G. T. M., Ringle,C. M. ve Sarstedt, M. (2014). A Primer on Partial Least Squares Structural Equations Modeling (PLS-SEM). London: Sage Publications.
  • Hair, J., Hollingsworth, C. L., Randolph, A. B. ve Chong, A. Y. L. (2017). An Updated and Expanded Assessment of PLS-SEM in Information Systems Research. Industrial Management & Data Systems, 117(3), 442-458.
  • Harrison, P. ve Shaw, R. (2004). Consumer Satisfaction and Post-Purchase Intentions: An Exploratory Study of Museum Visitors. International Journal of Arts Management, 6(2), 23-32.
  • Henseler, J., Ringle, C. M. ve Sarstedt, M. (2015). A New Criterion for Assessing Discriminant Validity in Variance-Based Structural Equation Modeling. Journal of the Academy of Marketing Science, 43(1), 115-135.
  • Henseler, J., Ringle, C. M. ve Sinkovics, R. R. (2009). The Use of Partial Least Squares Path Modeling in International Marketing. Advances in International Marketing, 20, 277-319.
  • Herreman, Y. (1998). Museums and Tourism: Culture and Consumption. Museum International, 50(3), 4-12.
  • Hui-Ying, S. ve Chao-Chien, C. (2008). A Study of Service Quality and Satisfaction for Museums - Taking the National Museum of Prehistory as an Example. The Journal of Human Resource and Adult Learning, 4(1), 159-169.
  • Huo, Y. ve Miller, D. (2007). Satisfaction Measurement of Small Tourism Sector (Museum): Samoa. Asia Pacific Journal of Tourism Research, 12(2),103-117.
  • ICOM [International Council of Museums]. (2018) http://archives.icom.museum/definition.html (Erişim Tarihi: 10.09.2018).
  • Jeong, J. H. ve Lee, K. H. (2006). The Physical Environment in Museums and Its Effects on Visitors’ Satisfaction. Building and Environment, 41(7), 963-969.
  • Kang, M. ve Gretzel, U. (2012). Perceptions of Museum Podcast Tours: Effects of Consumer Innovativeness, Internet Familiarity and Podcasting Affinity on Performance Expectancies. Tourism Management Perspectives, 4, 155-163.
  • Kock, N. (2015). Common Method Bias in PLS SEM: A full Collinearity Assesment Approach. International Journal of e-Colloboration, 11(4), 1-10.
  • Kültür ve Turizm Bakanlığı. (2018). http://www.kulturvarliklari.gov.tr/TR,43336/muze-istatistikleri.html (Erişim Tarihi: 10.09.2018).
  • MacDonald, G. F. ve Alsford, S. (1995). Museums and Theme Parks: Worlds in Collision?. Museum Management and Curatorship, 14(2), 129-147.
  • MacKenzie, S. B. ve Podsakoff, P. M. (2012). Common Method Bias in Marketing: Causes, Mechanisms, and Procedural Remedies. Journal of Retailing, 88(4), 542-555.
  • McKercher, B. (2004). A Comparative Study of International Cultural Tourists. Journal of Hospitality and Tourism Management, 11(2), 95-107.
  • McKinnon, D. P., Fairchild, A. J. ve Fritz, M. S. (2007). Mediation Analysis. Annual Review of Psychology, 58, 593-614.
  • Merli, R., Preziosi, M., Acampora, A., Lucchetti, M. C. ve Ali, F. (2018). The Impact of Green Practices in Coastal Tourism: An Empirical Investigation on an Eco-Labelled Beach Club. International Journal of Hospitality Management, 77, 471-482.
  • Metin, H. (2013). Kremna’nın Üzgün Perileri. Mehmet Akif Ersoy Üniversitesi Bülteni: Asımın Sesi, 1(2), 82-83.
  • Metin, H. (2015). Burdur Müzesi’nden Bir Grup Kalıp Yapımı Kase. Uluslararası Sosyal Aaştırmalar Dergisi, 8(37), 473-485.
  • Metin, H. ve Polat Becks, B. A. (2015). Burdur Müzesi Metal Kandilleri. OLBA, 23, 273-320.
  • Metin, H. ve Soslu, S. (2017). Kremna Antik Kenti ve Kırsal Yerleşimlerin Tespiti (Proje No: 0327-NAP 16). Mehmet Akif Ersoy Üniversitesi Bilimsel Araştırma Projeleri Komisyonu, 4-19.
  • Moscardo, G. (1996). Mindful Visitors: Heritage and Tourism. Annals of Tourism Research, 23(2), 376-397.
  • Nitzl, C., Roldán, J. L. ve Cepeda, C. G. (2016). Mediation Analysis in Partial Least Squares Path Modeling: Helping Researchers Discuss More Sophisticated Models. Industrial Management & Data Systems, 116 (9), 1849-1864.
  • Özer, Ö., Avcı, U. ve Sop, S. A.(2014). İnanç Turizmi Ziyaretçilerinin Müze Memnuniyetlerine İlişkin Değerlendirme. Bilim Y. ve Özer, Ö. (Edt), İnanç Turizmi Seçme Konular içinde (ss.133-156). Konya: Çizgi Kitabevi.
  • Özer, Ö., Sop, S. A. ve Avcı, U. (2013). A Comparison of Museum Visitors’ Expectations within the Context of Faith Tourism. International Conference on Religious Tourism and Tolerance (9-12 Mayıs). Konya. ss: 57-65.
  • Özkoç, A. G. ve Duman, T. (2008). Müzelerde Sergilenen Eserlerin Elde Edilmesi ve Korunmasına Yönelik Müze Yöneticilerinin Görüşleri. Anatolia: Turizm Araştırmaları Dergisi, 19(2), 157-168.
  • Özüdoğru, Ş. (2013). Kibyra. Göller Bölgesi Ekonomi ve Kültür Dergisi, 6, 27-36.
  • Podsakoff, P. M. ve Organ, D. (1986). Self-Reports in Organizational Research: Problems and Prospects. Journal of Management, 12(4), 531-544.
  • Podsakoff, P. M., MacKenzie, S. M., Lee, J. ve Podsakoff, N. P. (2003). Common Method Variance in Behavioral Research: A Critical Review of the Literature and Recommended Remedies. Journal of Applied Psychology, 88(5), 879-903.
  • Ringle, C. M., Wende, S. ve Becker, J.-M. (2015). "SmartPLS 3". Boenningstedt: SmartPLS GmbH, http://www.smartpls.com.
  • Rodríguez-Victoria, O. E., Puig, F. ve González-Loureiro, M. (2017). Clustering, Innovation and Hotel Competitiveness: Evidence from the Colombia Destination. International Journal of Contemporary Hospitality Management, 29(11), 2785-2806.
  • Sert, Ü. A. N. ve Karacaoğlu, S. (2018). Müzelerdeki Hizmet Kalitesinin Memnuniyet Algısı ve Tavsiye Etme Niyeti Üzerindeki Etkisi: Anadolu Medeniyetleri Müzesi Örneği. Afyon Kocatepe University Journal of Social Sciences, 20(2), 103-122.
  • Sevin, V. (2013). Anadolu’nun Tarihi Coğrafyası. Ankara: Türk Tarih Kurumu.
  • Sheng, W. C. ve Chen, M. C. (2012). A Study of Experience Expectations of Museum Visitors. Tourism Management, 33, 53-60.
  • Simpson, K. (2000). Customer Satisfaction and Behavioural Intentions in a Rural Community Museum Environment. Journal of Quality Assurance in Hospitality & Tourism, 1(3), 1-27.
  • Siu, N. Y. M., Zhang, T. J. F., Dong, P. ve Kwan, H. Y. (2013). New Service Bonds and Customer Value in Customer Relationship Management: The Case of Museum Visitors. Tourism Management, 36, 293-303.
  • Stylianou-Lambert, T. (2011). Gazing from Home: Cultural Tourism and Art Museums. Annals of Tourism Research, 38(2), 403-421.
  • Su, Y. ve Teng, W. (2018). Contemplating Museums’ Service Failure: Extracting the Service Quality Dimensions of Museums from Negative Online Reviews. Tourism Management, 69, 214-222.
  • TDK [Türk Dil Kurumu]. (2005). Türkçe Sözlük (10. Baskı). Ankara: 4. Akşam Sanat Okulu Matbaası.
  • Temme, J. E. V. (1992). Amount and Kind of Information in Museums: Its Effects on Visitors Satisfaction and Appreciation of Art. Visual Arts Research, 18(2), 28-36.
  • Trinh, T. T. ve Ryan, C. (2013). Museums, Exhibits and Visitor Satisfaction: A Study of the Cham Museum, Danang, Vietnam. Journal of Tourism and Cultural Change, 11(4), 239-263.
  • Waelkens-Poblome, M., J. (2012). Sagalassos City of Dreams. Roma: Openbaar Kunstbezit Vlaanderen.
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There are 66 citations in total.

Details

Primary Language Turkish
Journal Section Research Article
Authors

Serhat Adem Sop 0000-0001-9096-9496

Murat Yeşiltaş 0000-0001-7865-0407

Salih Soslu 0000-0003-2045-116X

Publication Date October 15, 2019
Submission Date January 28, 2019
Published in Issue Year 2019 Volume: 8 Issue: 4

Cite

APA Sop, S. A., Yeşiltaş, M., & Soslu, S. (2019). Fiziksel Çevrenin Müze Ziyaretçileri Üzerine Etkisi: Burdur Müzesi Örneği. MANAS Sosyal Araştırmalar Dergisi, 8(4), 3889-3910. https://doi.org/10.33206/mjss.518605
AMA Sop SA, Yeşiltaş M, Soslu S. Fiziksel Çevrenin Müze Ziyaretçileri Üzerine Etkisi: Burdur Müzesi Örneği. MJSS. October 2019;8(4):3889-3910. doi:10.33206/mjss.518605
Chicago Sop, Serhat Adem, Murat Yeşiltaş, and Salih Soslu. “Fiziksel Çevrenin Müze Ziyaretçileri Üzerine Etkisi: Burdur Müzesi Örneği”. MANAS Sosyal Araştırmalar Dergisi 8, no. 4 (October 2019): 3889-3910. https://doi.org/10.33206/mjss.518605.
EndNote Sop SA, Yeşiltaş M, Soslu S (October 1, 2019) Fiziksel Çevrenin Müze Ziyaretçileri Üzerine Etkisi: Burdur Müzesi Örneği. MANAS Sosyal Araştırmalar Dergisi 8 4 3889–3910.
IEEE S. A. Sop, M. Yeşiltaş, and S. Soslu, “Fiziksel Çevrenin Müze Ziyaretçileri Üzerine Etkisi: Burdur Müzesi Örneği”, MJSS, vol. 8, no. 4, pp. 3889–3910, 2019, doi: 10.33206/mjss.518605.
ISNAD Sop, Serhat Adem et al. “Fiziksel Çevrenin Müze Ziyaretçileri Üzerine Etkisi: Burdur Müzesi Örneği”. MANAS Sosyal Araştırmalar Dergisi 8/4 (October 2019), 3889-3910. https://doi.org/10.33206/mjss.518605.
JAMA Sop SA, Yeşiltaş M, Soslu S. Fiziksel Çevrenin Müze Ziyaretçileri Üzerine Etkisi: Burdur Müzesi Örneği. MJSS. 2019;8:3889–3910.
MLA Sop, Serhat Adem et al. “Fiziksel Çevrenin Müze Ziyaretçileri Üzerine Etkisi: Burdur Müzesi Örneği”. MANAS Sosyal Araştırmalar Dergisi, vol. 8, no. 4, 2019, pp. 3889-10, doi:10.33206/mjss.518605.
Vancouver Sop SA, Yeşiltaş M, Soslu S. Fiziksel Çevrenin Müze Ziyaretçileri Üzerine Etkisi: Burdur Müzesi Örneği. MJSS. 2019;8(4):3889-910.

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