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The View of Managers Working in Hospitality Businesses on the Maintenance Management Practices: The Case Study for Hospitality Companies Operating in Denizli

Year 2020, Volume: 61 Issue: 700, 208 - 227, 15.08.2020
https://doi.org/10.46399/muhendismakina.762263

Abstract

The maintenance are defined as all activities which repair, renovation, inspection, etc. so that a system can perform its functions at desired level. The means of system that may be any machine or equipment from the simplest to the most complex in a factory, as well as a hospital’s electricity, water, oxygen, heating-ventilation etc. system or heating-cooling in a hotel, electricity, water, door locking system, pool etc. The maintenance applications in the hotels are very important in terms of ensuring customer satisfaction, reducing security and operating expenses. It is very important to manage maintenance applications with a management understanding. The purpose of this research is to determine the maintenance views of the unit managers who work in the hotel businesses and who are responsible for maintenance, determining which of the more common maintenance methods of care such as predictive, periodical, break down, to investigate the maintenance management practices and to determine the obstacles in the implementation of these applications in the hotel managment. The universe of the research is composed of managers with 3, 4, 5 star hotels and boutique accommodation businesses in Denizli. In the study, it was observed that the subject that the participants attach great importance to was maintenance and monitoring activities. The biggest obstacle in maintenance management was found to be the inefficient inventory system and the problem of materials and spare parts encountered.

References

  • 1. Chan, K. T., Lee, R. H. K., & Burnett, J. 2001. “Maintenance Performance: A Case Study of Hospitality Engineering Systems,” Facilities, vol. 19, no. 13/14, p.494–504. doi:10.1108/02632770110409477.
  • 2. Lai, J. H. 2013. “An Analysis of Maintenance Demand, Manpower, and Performance of Hotel Engineering Facilities,” Journal of Hospitality & Tourism Research, vol. 37, no. 3, p.426–444. doi:10.1177/1096348012436380.
  • 3. Campbell, J. D. 1995. Strategies in Excellence in Maintenance Management, Productivity Press, Portland.
  • 4. Campbell, J. D., Jardine, A. K. 2001. Maintenance Excellence: Optimizing Equipment Lifecycle Decisions, Campbell JD, Jardine, A.K., Eds., CRC Press, New York.
  • 5. Xiang, Z., Schwartz, Z., Gerdes, J. H., Uysal, M. 2015. “What Can Big Data and Text Analytics Tell us About Hotel Uuest Experience and Satisfaction?,” International Journal of Hospitality Management, vol. 44, no. 1, p.120–130. doi:10.1016/j.ijhm.2014.10.013.
  • 6. Mattila, A. S., & O’Neill, J. W. 2003. “Relationships Between Hotel Room Pricing, Occupancy, and Guest Satisfaction: A Longitudinal Case of a Midscale Hotel in the United States,” Journal of Hospitality & Tourism Research, vol. 27, no. 3, p.328–341. doi:10.1177/1096348003252361.
  • 7. Li, H., Ye, Q., Law, R. 2013. “Determinants of Customer Satisfaction in the Hotel Industry: An Application of Online Review Analysis,” Asia Pacific Journal of Tourism Research, vol. 18, no. 7, p.784–802. doi:10.1080/10941665.2012.708351.
  • 8. Arenas, E. F., Colina, N. V. 2010. “The Planned Preventive Maintenance in Hotel Facilities: An Undeferrable Priority,” Retos Turísticos, vol. 9, no. 1, p.45–47.
  • 9. Longart, P. 2020. “Understanding Hotel Maintenance Management,” Journal of Quality Assurance in Hospitality & Tourism, vol. 21, no. 3, p.267-296. doi: 10.1080/1528008X.2019.1658148
  • 10. Garg, A., Deshmukh, S. G. 2006. “Maintenance Management: Literature Review and Directions,” Journal of Quality in Maintenance Engineering, vol. 12, no. 3, p.205–238. doi:10.1108/13552510610685075
  • 11. Rutherford, D. G., O’Fallon, M. J. 2007. Hotel Management and Operations, John Wiley & Sons., Organizational Design, Eddystone C. Nebel III.
  • 12. Mutlu Öztürk, H., Öztürk, H. K. 2019. “Maintenance and Maintenance Management Systems in Accommodation,” Journal of Achievements in Materials and Manufacturing Engineering, vol. 96, no. 2, p.83-93. doi: 10.5604/01.3001.0013.7938.
  • 13. Seeley, I. H. 1987. Building Maintenance, Macmillan International Higher Education, New York.
  • 14. Ben-Daya, M., Duffuaa, S. O., Raouf, A., Knezevic, J., Ait-Kadi, D. 2009. Handbook of Maintenance Management and Engineering, Vol. 7, Springer, London.
  • 15. Narayan, V. 2004. Effective Maintenance Management: Risk and Reliability Strategies for Optimizing Performance, Industrial Press Inc., New York.
  • 16. Cruzan, R. 2009. Manager’s Guide to Preventive Building Maintenance, The Fairmont Press Inc., Lilburn.
  • 17. Öztürk, H. K., Öztürk, H. M., Dombaycı, Ö. A. 2018. “Turizm sektöründe enerji tüketimi ve enerji tasarruf olanakları,” Güncel Turizm Araştırmaları Dergisi, cilt. 2, sayı 1, s.17-28.
  • 18. Bennett, D. 2009. Maintenance Management, First Edition, Global Media, Delhi.
  • 19. Olanrewaju, A. L., Abdul-Aziz, A. R. 2014. Building Maintenance Processes and Practices: The Case of a Fast Developing Country, Springer, Singapore.
  • 20. Son, L. H. 1993. Building Maintenance Technology, Macmillan International Higher Education, London.
  • 21. KYI. 2020. “Konaklama ve yeme –İçme, Denizli İl Kültür ve Turizm Müdürlüğü”, https://denizli.ktb.gov.tr/TR-211864/konaklama---yeme---icme.html, son erişim tarihi: 20.05.2020.
  • 22. Ghazi, K. M. 2016. “Maintenance Management Practices in 5-star Hotels,” International Journal of Heritage, Tourism, and Hospitality, vol. 10, no. 1/2, p.161-191.

Konaklama İşletmelerinde Çalışan Yöneticilerin Bakım Yönetimi Uygulamalarına Bakışı: Denizli’de Faaliyet Gösteren Konaklama İşletmeleri Örneği

Year 2020, Volume: 61 Issue: 700, 208 - 227, 15.08.2020
https://doi.org/10.46399/muhendismakina.762263

Abstract

Bir sistemin fonksiyonlarını istenen bir düzeyde yerine getirebilmesi için gerçekleştirilen onarım, yenileme, muayene vb. faaliyetler bakım olarak tanımlanmaktadır. Sistemden kastedilen bir fabrika da ki en basitinden en karmaşığına herhangi bir makine veya ekipman olabileceği gibi, bir hastanenin elektrik, su, oksijen, ısıtma-havalandırma vb. sistemi ya da bir otelde ki ısıtma-soğutma, elektrik, su, kapı kilitleme sistemi, havuz vs. olabilir. Otellerde uygulanan bakım faaliyetleri, müşteri memnuniyetinin sağlanması, güvenlik ve işletme giderlerinin azaltılması açısından oldukça önemlidir. Bakım faaliyetlerinin bir yönetim anlayışı içerisinde yönetilmesi oldukça önemlidir. Yapılan bu çalışmayla otel işletmelerinde çalışan ve bakımdan sorumlu olan birim yöneticilerinin bakıma ilişkin bakışlarını belirlemek, kestirimci, periyodik, arızi gibi bakım yöntemlerinden hangisinin daha yaygın olduğunu belirlemek, bakım yönetimi uygulamalarını araştırmak ve otel işletmelerdeki bu faaliyetlerin uygulanmasındaki engelleri belirlemektir. Araştırmanın evrenini, Denizli’de bulunan 3, 4, 5 yıldızlı oteller ile butik konaklama işletmelerinde bulunan yöneticiler oluşturmaktadır. Yapılan çalışmada, katılımcıların en çok önem verdikleri konunun bakım ve izleme faaliyetleri olduğu gözlemlenmiştir. Bakım faaliyetlerinin yürütülmesindeki en büyük engelin de verimsiz envanter sistemi ve karşılaşılan malzeme ve yedek parça sıkıntısı olduğu görülmüştür.

References

  • 1. Chan, K. T., Lee, R. H. K., & Burnett, J. 2001. “Maintenance Performance: A Case Study of Hospitality Engineering Systems,” Facilities, vol. 19, no. 13/14, p.494–504. doi:10.1108/02632770110409477.
  • 2. Lai, J. H. 2013. “An Analysis of Maintenance Demand, Manpower, and Performance of Hotel Engineering Facilities,” Journal of Hospitality & Tourism Research, vol. 37, no. 3, p.426–444. doi:10.1177/1096348012436380.
  • 3. Campbell, J. D. 1995. Strategies in Excellence in Maintenance Management, Productivity Press, Portland.
  • 4. Campbell, J. D., Jardine, A. K. 2001. Maintenance Excellence: Optimizing Equipment Lifecycle Decisions, Campbell JD, Jardine, A.K., Eds., CRC Press, New York.
  • 5. Xiang, Z., Schwartz, Z., Gerdes, J. H., Uysal, M. 2015. “What Can Big Data and Text Analytics Tell us About Hotel Uuest Experience and Satisfaction?,” International Journal of Hospitality Management, vol. 44, no. 1, p.120–130. doi:10.1016/j.ijhm.2014.10.013.
  • 6. Mattila, A. S., & O’Neill, J. W. 2003. “Relationships Between Hotel Room Pricing, Occupancy, and Guest Satisfaction: A Longitudinal Case of a Midscale Hotel in the United States,” Journal of Hospitality & Tourism Research, vol. 27, no. 3, p.328–341. doi:10.1177/1096348003252361.
  • 7. Li, H., Ye, Q., Law, R. 2013. “Determinants of Customer Satisfaction in the Hotel Industry: An Application of Online Review Analysis,” Asia Pacific Journal of Tourism Research, vol. 18, no. 7, p.784–802. doi:10.1080/10941665.2012.708351.
  • 8. Arenas, E. F., Colina, N. V. 2010. “The Planned Preventive Maintenance in Hotel Facilities: An Undeferrable Priority,” Retos Turísticos, vol. 9, no. 1, p.45–47.
  • 9. Longart, P. 2020. “Understanding Hotel Maintenance Management,” Journal of Quality Assurance in Hospitality & Tourism, vol. 21, no. 3, p.267-296. doi: 10.1080/1528008X.2019.1658148
  • 10. Garg, A., Deshmukh, S. G. 2006. “Maintenance Management: Literature Review and Directions,” Journal of Quality in Maintenance Engineering, vol. 12, no. 3, p.205–238. doi:10.1108/13552510610685075
  • 11. Rutherford, D. G., O’Fallon, M. J. 2007. Hotel Management and Operations, John Wiley & Sons., Organizational Design, Eddystone C. Nebel III.
  • 12. Mutlu Öztürk, H., Öztürk, H. K. 2019. “Maintenance and Maintenance Management Systems in Accommodation,” Journal of Achievements in Materials and Manufacturing Engineering, vol. 96, no. 2, p.83-93. doi: 10.5604/01.3001.0013.7938.
  • 13. Seeley, I. H. 1987. Building Maintenance, Macmillan International Higher Education, New York.
  • 14. Ben-Daya, M., Duffuaa, S. O., Raouf, A., Knezevic, J., Ait-Kadi, D. 2009. Handbook of Maintenance Management and Engineering, Vol. 7, Springer, London.
  • 15. Narayan, V. 2004. Effective Maintenance Management: Risk and Reliability Strategies for Optimizing Performance, Industrial Press Inc., New York.
  • 16. Cruzan, R. 2009. Manager’s Guide to Preventive Building Maintenance, The Fairmont Press Inc., Lilburn.
  • 17. Öztürk, H. K., Öztürk, H. M., Dombaycı, Ö. A. 2018. “Turizm sektöründe enerji tüketimi ve enerji tasarruf olanakları,” Güncel Turizm Araştırmaları Dergisi, cilt. 2, sayı 1, s.17-28.
  • 18. Bennett, D. 2009. Maintenance Management, First Edition, Global Media, Delhi.
  • 19. Olanrewaju, A. L., Abdul-Aziz, A. R. 2014. Building Maintenance Processes and Practices: The Case of a Fast Developing Country, Springer, Singapore.
  • 20. Son, L. H. 1993. Building Maintenance Technology, Macmillan International Higher Education, London.
  • 21. KYI. 2020. “Konaklama ve yeme –İçme, Denizli İl Kültür ve Turizm Müdürlüğü”, https://denizli.ktb.gov.tr/TR-211864/konaklama---yeme---icme.html, son erişim tarihi: 20.05.2020.
  • 22. Ghazi, K. M. 2016. “Maintenance Management Practices in 5-star Hotels,” International Journal of Heritage, Tourism, and Hospitality, vol. 10, no. 1/2, p.161-191.
There are 22 citations in total.

Details

Primary Language Turkish
Subjects Engineering
Journal Section Energy Performance Evaluation of University Buildings: MCBU Köprübaşı Vocational School Example
Authors

Hande Mutlu Öztürk 0000-0002-4404-0106

Cemal Meran 0000-0002-1813-7166

Publication Date August 15, 2020
Submission Date July 1, 2020
Acceptance Date July 17, 2020
Published in Issue Year 2020 Volume: 61 Issue: 700

Cite

APA Mutlu Öztürk, H., & Meran, C. (2020). Konaklama İşletmelerinde Çalışan Yöneticilerin Bakım Yönetimi Uygulamalarına Bakışı: Denizli’de Faaliyet Gösteren Konaklama İşletmeleri Örneği. Mühendis Ve Makina, 61(700), 208-227. https://doi.org/10.46399/muhendismakina.762263

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ISSN : 1300-3402

E-ISSN : 2667-7520