Mesleki Tükenmişlik ve Duygusal Zeka Arasındaki İlişki
Year 2010,
Volume: 5 Issue: 2, 7 - 30, 01.10.2010
Ali Çağlar Güllüce
Ömer Faruk İşcan
Abstract
Bu çalışmanın temel amacı, mesleki tükenmişlik ve duygusal zeka arasındaki ilişkiyi incelemek ve bu ilişkiden uygulamaya yönelik bir takım çıka‐ rımlarda bulunmaktır. Bu amaca yönelik olarak öncelikle mesleki tükenmişlik ve duygusal zeka değişkenlerine ilişkin teorik çerçeve çizilmiştir. Çalışmanın 68 işletmedeki 122 yönetici üzerinde yapılan uygulama sonuçları mesleki tükenmişlik ile duyusal zeka arasında ters yönlü bir ilişki olduğunu ortaya koymuştur
References
- Ashforth, B. E. ve R. H. Humphrey (1993), “Emotional Labor in Service Roles: The Influence of Identity”, Academy Of Management Review, 18 (1), 88‐115.
- Ashforth, B. E. ve R. H. Humphrey (1995), “Emotion in the Workplace: A Reappraisal”, Human Relations, 48 (2), 97‐125.
- Barling, J., F. Slater ve E. K. Kelloway (2000), “Transformational Leadership and Emotional Intelligence: An Exploratory Study”, The Leadership and Organizational Development Journal, 21, 157‐161.
- Bar‐On,. R (2003), “How Important is It to Educate People to Be Emotionally and Socially Intelligent, and Can It Be Done?”, Perspectives in Education, 21(4), 3‐13.
- Bass, B. M. (1985), Leadership and Performance Beyond Expectations, New York: Free Press.
- Bass, B. M. (1998), Transformational Leadership: Industry, Military and Educational Impact, Mahwah, NJ: Erlbaum.
- Bass, B. M. ve B. J. Avolio (1994), Improving Organizational Effectiveness Through Transformational Leadership, Thousand Oaks, CA: Sage.
- Brummelhuis, L. L., T. Lippe, E.S. Kluwer ve H. Flap (2008), “Positive and Negative Effects of Family Involvement on Work‐Related Burnout”, Journal of Vocational Behavior, 73, 387‐396.
- Byrne, B. (1999), The Nomological Network of Teacher Burnout: A Literature Review and Empirically Validated Model, Ed. R. Vandenberghe ve A. M.
- Huberman, Understanding and Preventing Teacher Burnout, New York: Cambridge University Press, 15‐37.
- Cherniss, C. (1980), Professional Burnout in Human Service Organizations, New York: Praeger.
- Ciarrochi, J., A. Chan, J. Bajgar (2001), “Measuring Emotional Intelligence in Adolescents”, Personality and Individual Differences, 28, 539‐561.
- Conger, J. A. ve R. N. Kanungo (1998), Charismatic Leadership in Organizations, Thousand Oaks, CA: Sage.
- Çam, O. (1991), Hemşirelerde Tükenmişlik ve Çeşitli Değişkenlere Göre İncelenme‐ si. Yayınlanmamış Doktora Tezi, Ege Üniversitesi, İzmir.
- Dulewicz, V. ve M. Higgs (2000), Making Sense of Emotional Intelligence, London: Ase.
- Ergin, C. (1993), “Doktor ve Hemşirelerde Tükenmişlik ve Maslach Tükenmişlik Ölçeğinin Uyarlanması”, Ed. R. Bayraktar ve İ. Dağ, VII. Ulusal Psikoloji Kongresi Bilimsel Çalışmaları, Ankara, Türk Psikologlar Derneği Yayını, 143‐154.
- Farber, B. (1984), “Teacher Burnout: Assumptions, Myths, and Issues”, Teachers College Record, 86(2), 321‐338.
- Farber, B. (1991), Crisis in Education: Stres and Burnout in The American Teacher, San Francisco: Jossey‐Bass Publishers.
- Freudenberger, H. J. (1974), “Staff Burn‐out”, Journal of Social Issues, 30(l),159‐ 165.
- Garden, M. (1991), “Relationship Between Burnout and Performance”, Psychological Reports, 68, 963‐977.
- Gardner, W. L., D. Fischer ve J.G. Hunt (2009), “Emotional Labor and Leadership: A Threat to Authenticity, The Leadership Quarterly, 20, 466‐482.
- George, J. (2000), “Emotions and Leadership: The Role of Emotional Intelligence”, Human Relations, 53, 1027‐1055.
- Goleman, D. (1995), Emotional Intelligence, New York: Bantam.
- Hyvönen, K., T. Feldt, K. Salmela‐Aro, U. Kinnunen ve A. Makikangas (2009), “Young Managers’ Drive to Thrive: A Personal Work Goal Approach to Burnout and Work Engagement”, Journal of Vocational Behavior, 75, 183‐196.
- İdil, O. (1980), Örnekleme Teorisi ve İşletme Yönetiminde Uygulanması, İstanbul: İstanbul Üniversitesi.
- Jackson, S., R. Schwab, ve R. Schulaer (1986), “Toward an Understanding of The Burnout Phenomenon”, Journal of Applied Psychology, 71(4), 630‐640.
- Jayaratne, S. ve W. A. Chess, (1984), “The Effects of Emotional Support on Perceived Stress and Strain”, The Journal of Applied Behavioral Science, 20, 141‐ 153.
- Kim, H.J., K.H. Shin ve N. Swanger (2009), “Burnout and Engagement: A Comparative Analysis Using The Big Five Personality Dimensions”, International Journal of Hospitality Management, 28, 96‐104.
- Kurtuluş, K. (1998), Pazarlama Araştırmaları, İstanbul: İstanbul Üniversitesi.
- Lazarus, R. (1982), “Thoughts on The Relations Between Emotion and Cognition”, American Psychologist, 37, 1019‐1024.
- Lewin, J. E. ve J. K. Sager (2007), “A Process Model of Burnout Among Salespeople: Some New Thoughts”, Journal of Business Research, 60, 1216‐1224.
- Lewis, K. M. (2000), “When Leaders Display Emotion: How Followers Respond to Negative Emotional Expression of Male and Female Leaders”, Journal of Organizational Behavior, 21, 221‐234.
- McIntyre, T. C. (1984), “The Relationship Between Locus of Control and Teacher Burnout”, British Joumal of Education Psychology, 54, 235‐238.
- Maslach, C. (1982), The Cost of Caring, Englewood CIiffs, NY: Prentice Hall.
- Maslach C. ve M. P. Leiter, (1997), The Truth About Burnout, California: Jossy‐ Bass.
- Maslach, C. ve W. Schaufeli (1993), “Historical and Conceptual Development of Burnout”, Ed. W. B. Schaufeli, C. Maslach, T. Marek, Professional Burnout: Recent Developments in Theory and Research, Washington D.C.: Taylor & Francis, 1‐16. Mayer, J. D. ve G. Geher (1996), “Emotional Intelligence and The Identification of Emotion”, Intelligence, 22, 89‐113.
- Mayer, P. ve J. D. Salovey (1990), “Emotional Intelligence”, Imagination, Cognition and Personality, 9(3), 185‐211.
- Mayer, P. ve J. D. Salovey (1997), “What is Emotional Intelligence?”, Ed. P.Salovey ve D. Sluyter, Emotional Development and Emotional Intelligence: Implications for Educations, New York: Basic Books, 3‐31.
- Mayer, J., P. Salovey ve D. Caruso (2000a), Test Manuel for MSCEIT v.2., Multi‐ Health Systems, Canada.
- Mayer, J., P. Salovey ve D. Caruso (2000b), “Models of Emotional Intelligence”, Ed. R. J. Sternberg, Handbook of Intelligence, Cambridge: Cambridge University Press, 396‐420.
- Mayer, J., P. Salovey ve D. Caruso (2000c), “Selecting A Measure of Emotional Intelligence: The Case For Ability Scales”, Ed. R. Bar‐On and J. Parker, The Handbook of Emotional Intelligence: Theory, Development, Assessment, and Application at Home, School, and in the Workplace, California: Jossey‐Bass, 320‐ 342.
- Megerian, L. E. ve J. Sosik (1996), “An Affair of The Heart: Emotional Intelligence and Transformational Leadership”, Journal of Leadership Studies, 3 (4):31–48.
- Pines, A. ve D. Kafry (1978), “Occupational Tedium in Social Service Professionals”, Social Work, 23(6), 499‐507.
- Quinlan, M. (2007), “Organisational Restructuring/Downsizing, OHS Regulation and Worker Health and Well‐being”, International Journal of Law and Psychiatry, 30, 385‐399
- Rahim, A. M. ve C. Psenicka (1996), “A Structural Equations Model of Stress, Locus of Control, Social Support, Psychiatric Symptoms, and Propensity to Leave A Job”, The Journal of Social Psycology, 136 (1), 69‐84.
- Salmela‐Aro, K., A. Tolvanen ve J. E. Nurmi (2009), “Achievement Strategies During University Studies Predict Early Career Burnout and Engagement”, Journal of Vocational Behavior, 75, ss.162‐175.
- Seligman, M. (1990), Learned Optimism, New York: Simon LE Schuster.
- Shamir, B., R. House, M. Arthur (1993), “The Motivational Effects of Charismatic Leadership: A Self‐Concept Based Theory”, Organizational Science, 4, 1‐17.
- Van Horn, J., W. Schaufeli ve D. Enzmann (1999), “Teacher Burnout and Lack of Reciprocity”, Journal of Applied Social Psychology, 29(1),91‐108.
- Wasielewski, P. L. (1985), “The Emotional Basis of Charisma” Symbolic Interaction, 8, 207‐222.
- Zampetakis, L. A., P. Beldekos ve V. S. Moustakis, (2009), “Day‐today Entrepreneurship Within Organizations: The Role of Trait Emotional Intelligence and Perceived Organizational Support”, European Management Journal, 27, 165‐ 175.
The Relationship between Occupational Burnout and Emotional Intelligence
Year 2010,
Volume: 5 Issue: 2, 7 - 30, 01.10.2010
Ali Çağlar Güllüce
Ömer Faruk İşcan
Abstract
The purpose of this study is to draw applicable conclusions based upon the analysis of data informing an understanding of the relationship between the variables from the theory of emotional intelligence and the variables known from occupational or professional burnout. For this aim, first theoretical framework about occupational burnout and emotional intelligence is drawn. Results of the application, which was held on 122 managers of 68 organizations, showed that there exists a negative correlation between occupational burnout and emotional intelligence.
References
- Ashforth, B. E. ve R. H. Humphrey (1993), “Emotional Labor in Service Roles: The Influence of Identity”, Academy Of Management Review, 18 (1), 88‐115.
- Ashforth, B. E. ve R. H. Humphrey (1995), “Emotion in the Workplace: A Reappraisal”, Human Relations, 48 (2), 97‐125.
- Barling, J., F. Slater ve E. K. Kelloway (2000), “Transformational Leadership and Emotional Intelligence: An Exploratory Study”, The Leadership and Organizational Development Journal, 21, 157‐161.
- Bar‐On,. R (2003), “How Important is It to Educate People to Be Emotionally and Socially Intelligent, and Can It Be Done?”, Perspectives in Education, 21(4), 3‐13.
- Bass, B. M. (1985), Leadership and Performance Beyond Expectations, New York: Free Press.
- Bass, B. M. (1998), Transformational Leadership: Industry, Military and Educational Impact, Mahwah, NJ: Erlbaum.
- Bass, B. M. ve B. J. Avolio (1994), Improving Organizational Effectiveness Through Transformational Leadership, Thousand Oaks, CA: Sage.
- Brummelhuis, L. L., T. Lippe, E.S. Kluwer ve H. Flap (2008), “Positive and Negative Effects of Family Involvement on Work‐Related Burnout”, Journal of Vocational Behavior, 73, 387‐396.
- Byrne, B. (1999), The Nomological Network of Teacher Burnout: A Literature Review and Empirically Validated Model, Ed. R. Vandenberghe ve A. M.
- Huberman, Understanding and Preventing Teacher Burnout, New York: Cambridge University Press, 15‐37.
- Cherniss, C. (1980), Professional Burnout in Human Service Organizations, New York: Praeger.
- Ciarrochi, J., A. Chan, J. Bajgar (2001), “Measuring Emotional Intelligence in Adolescents”, Personality and Individual Differences, 28, 539‐561.
- Conger, J. A. ve R. N. Kanungo (1998), Charismatic Leadership in Organizations, Thousand Oaks, CA: Sage.
- Çam, O. (1991), Hemşirelerde Tükenmişlik ve Çeşitli Değişkenlere Göre İncelenme‐ si. Yayınlanmamış Doktora Tezi, Ege Üniversitesi, İzmir.
- Dulewicz, V. ve M. Higgs (2000), Making Sense of Emotional Intelligence, London: Ase.
- Ergin, C. (1993), “Doktor ve Hemşirelerde Tükenmişlik ve Maslach Tükenmişlik Ölçeğinin Uyarlanması”, Ed. R. Bayraktar ve İ. Dağ, VII. Ulusal Psikoloji Kongresi Bilimsel Çalışmaları, Ankara, Türk Psikologlar Derneği Yayını, 143‐154.
- Farber, B. (1984), “Teacher Burnout: Assumptions, Myths, and Issues”, Teachers College Record, 86(2), 321‐338.
- Farber, B. (1991), Crisis in Education: Stres and Burnout in The American Teacher, San Francisco: Jossey‐Bass Publishers.
- Freudenberger, H. J. (1974), “Staff Burn‐out”, Journal of Social Issues, 30(l),159‐ 165.
- Garden, M. (1991), “Relationship Between Burnout and Performance”, Psychological Reports, 68, 963‐977.
- Gardner, W. L., D. Fischer ve J.G. Hunt (2009), “Emotional Labor and Leadership: A Threat to Authenticity, The Leadership Quarterly, 20, 466‐482.
- George, J. (2000), “Emotions and Leadership: The Role of Emotional Intelligence”, Human Relations, 53, 1027‐1055.
- Goleman, D. (1995), Emotional Intelligence, New York: Bantam.
- Hyvönen, K., T. Feldt, K. Salmela‐Aro, U. Kinnunen ve A. Makikangas (2009), “Young Managers’ Drive to Thrive: A Personal Work Goal Approach to Burnout and Work Engagement”, Journal of Vocational Behavior, 75, 183‐196.
- İdil, O. (1980), Örnekleme Teorisi ve İşletme Yönetiminde Uygulanması, İstanbul: İstanbul Üniversitesi.
- Jackson, S., R. Schwab, ve R. Schulaer (1986), “Toward an Understanding of The Burnout Phenomenon”, Journal of Applied Psychology, 71(4), 630‐640.
- Jayaratne, S. ve W. A. Chess, (1984), “The Effects of Emotional Support on Perceived Stress and Strain”, The Journal of Applied Behavioral Science, 20, 141‐ 153.
- Kim, H.J., K.H. Shin ve N. Swanger (2009), “Burnout and Engagement: A Comparative Analysis Using The Big Five Personality Dimensions”, International Journal of Hospitality Management, 28, 96‐104.
- Kurtuluş, K. (1998), Pazarlama Araştırmaları, İstanbul: İstanbul Üniversitesi.
- Lazarus, R. (1982), “Thoughts on The Relations Between Emotion and Cognition”, American Psychologist, 37, 1019‐1024.
- Lewin, J. E. ve J. K. Sager (2007), “A Process Model of Burnout Among Salespeople: Some New Thoughts”, Journal of Business Research, 60, 1216‐1224.
- Lewis, K. M. (2000), “When Leaders Display Emotion: How Followers Respond to Negative Emotional Expression of Male and Female Leaders”, Journal of Organizational Behavior, 21, 221‐234.
- McIntyre, T. C. (1984), “The Relationship Between Locus of Control and Teacher Burnout”, British Joumal of Education Psychology, 54, 235‐238.
- Maslach, C. (1982), The Cost of Caring, Englewood CIiffs, NY: Prentice Hall.
- Maslach C. ve M. P. Leiter, (1997), The Truth About Burnout, California: Jossy‐ Bass.
- Maslach, C. ve W. Schaufeli (1993), “Historical and Conceptual Development of Burnout”, Ed. W. B. Schaufeli, C. Maslach, T. Marek, Professional Burnout: Recent Developments in Theory and Research, Washington D.C.: Taylor & Francis, 1‐16. Mayer, J. D. ve G. Geher (1996), “Emotional Intelligence and The Identification of Emotion”, Intelligence, 22, 89‐113.
- Mayer, P. ve J. D. Salovey (1990), “Emotional Intelligence”, Imagination, Cognition and Personality, 9(3), 185‐211.
- Mayer, P. ve J. D. Salovey (1997), “What is Emotional Intelligence?”, Ed. P.Salovey ve D. Sluyter, Emotional Development and Emotional Intelligence: Implications for Educations, New York: Basic Books, 3‐31.
- Mayer, J., P. Salovey ve D. Caruso (2000a), Test Manuel for MSCEIT v.2., Multi‐ Health Systems, Canada.
- Mayer, J., P. Salovey ve D. Caruso (2000b), “Models of Emotional Intelligence”, Ed. R. J. Sternberg, Handbook of Intelligence, Cambridge: Cambridge University Press, 396‐420.
- Mayer, J., P. Salovey ve D. Caruso (2000c), “Selecting A Measure of Emotional Intelligence: The Case For Ability Scales”, Ed. R. Bar‐On and J. Parker, The Handbook of Emotional Intelligence: Theory, Development, Assessment, and Application at Home, School, and in the Workplace, California: Jossey‐Bass, 320‐ 342.
- Megerian, L. E. ve J. Sosik (1996), “An Affair of The Heart: Emotional Intelligence and Transformational Leadership”, Journal of Leadership Studies, 3 (4):31–48.
- Pines, A. ve D. Kafry (1978), “Occupational Tedium in Social Service Professionals”, Social Work, 23(6), 499‐507.
- Quinlan, M. (2007), “Organisational Restructuring/Downsizing, OHS Regulation and Worker Health and Well‐being”, International Journal of Law and Psychiatry, 30, 385‐399
- Rahim, A. M. ve C. Psenicka (1996), “A Structural Equations Model of Stress, Locus of Control, Social Support, Psychiatric Symptoms, and Propensity to Leave A Job”, The Journal of Social Psycology, 136 (1), 69‐84.
- Salmela‐Aro, K., A. Tolvanen ve J. E. Nurmi (2009), “Achievement Strategies During University Studies Predict Early Career Burnout and Engagement”, Journal of Vocational Behavior, 75, ss.162‐175.
- Seligman, M. (1990), Learned Optimism, New York: Simon LE Schuster.
- Shamir, B., R. House, M. Arthur (1993), “The Motivational Effects of Charismatic Leadership: A Self‐Concept Based Theory”, Organizational Science, 4, 1‐17.
- Van Horn, J., W. Schaufeli ve D. Enzmann (1999), “Teacher Burnout and Lack of Reciprocity”, Journal of Applied Social Psychology, 29(1),91‐108.
- Wasielewski, P. L. (1985), “The Emotional Basis of Charisma” Symbolic Interaction, 8, 207‐222.
- Zampetakis, L. A., P. Beldekos ve V. S. Moustakis, (2009), “Day‐today Entrepreneurship Within Organizations: The Role of Trait Emotional Intelligence and Perceived Organizational Support”, European Management Journal, 27, 165‐ 175.