Duygusal Zekanın Hizmet Odaklılık ve Algılanan Performans Açısından Değerlendirilmesi

Görkem Akgül; Tülay Yeniçeri; Binnaz Çinar

doi:10.25287/ohuiibf.595669

TR EN

Duygusal Zekanın Hizmet Odaklılık ve Algılanan Performans Açısından Değerlendirilmesi

Öz

Bu çalışmanın temel amacı, otel çalışanlarını duygusal zekâlarına göre gruplandırmak ve bu grupların hizmet odaklılık ve algılanan performansa göre farklı olup olmadığını belirlemektir. Araştırmanın amacı ve modeli doğrultusunda hazırlanan anket formu 213 otel çalışanına uygulanmıştır. Araştırmanın bulgularına göre, çalışanların duygusal zekâ skoru yüksek olanlar ve duygusal zekâ düşük olanlar olarak isimlendirilen farklı duygusal zekâ gruplarına göre gruplandırılabileceği ve hizmet odaklılık ve algılanan performansa göre birbirinden farklı olduğu sonucuna ulaşılmıştır.

Anahtar Kelimeler

Duygusal Zekâ,Hizmet Odaklılık,algılanan performans,otel,kümeleme analizi

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Details

Primary Language

Turkish

Subjects

-

Journal Section

Research Article

Authors

Görkem Akgül ^*
0000-0002-5758-6124
Türkiye

Tülay Yeniçeri
0000-0001-8738-8578
Türkiye

Binnaz Çinar
0000-0002-0323-9864
Türkiye

Publication Date

October 18, 2019

Submission Date

July 23, 2019

Acceptance Date

October 1, 2019

Published in Issue

Year 2019 Volume: 12 Number: 4

DOI

https://doi.org/10.25287/ohuiibf.595669

IZ

https://izlik.org/JA42YP45UH

APA

Akgül, G., Yeniçeri, T., & Çinar, B. (2019). Duygusal Zekanın Hizmet Odaklılık ve Algılanan Performans Açısından Değerlendirilmesi. Academic Review of Economics and Administrative Sciences, 12(4), 478-495. https://doi.org/10.25287/ohuiibf.595669

Cited By

Hemşirelik Öğrencilerinde Duygusal Zekâ, Eleştirel Düşünme ve Klinik Karar Verme Düzeylerinin İncelenmesi

İstanbul Gelişim Üniversitesi Sağlık Bilimleri Dergisi

https://doi.org/10.38079/igusabder.994674

Duygusal Zekâ ile İş Performansı İlişkisinde Algılanan Örgütsel Desteğin Aracılık Rolü: Sigortacılık Sektörü Çalışanları Üzerine Bir Araştırma

IBAD Sosyal Bilimler Dergisi

https://doi.org/10.21733/ibad.1173271

Ömer Halisdemir Universitesi Iktisadi ve Idari Bilimler Fakültesi Dergisi (OHUIIBF) is licensed under the Creative Commons Attribution-Noncommercial-Pseudonymity License 4.0 international license.

Duygusal Zekanın Hizmet Odaklılık ve Algılanan Performans Açısından Değerlendirilmesi

Duygusal Zekanın Hizmet Odaklılık ve Algılanan Performans Açısından Değerlendirilmesi

Öz

Anahtar Kelimeler

Evaluation of Emotional Intelligence in Terms of Services Orientation and Percieved Performance

Abstract

Keywords

References

Details

Primary Language

Subjects

Journal Section

Authors

Publication Date

Submission Date

Acceptance Date

Published in Issue

DOI

IZ

Cite

Cited By

Hemşirelik Öğrencilerinde Duygusal Zekâ, Eleştirel Düşünme ve Klinik Karar Verme Düzeylerinin İncelenmesi

Duygusal Zekâ ile İş Performansı İlişkisinde Algılanan Örgütsel Desteğin Aracılık Rolü: Sigortacılık Sektörü Çalışanları Üzerine Bir Araştırma