A research on the effect of social support on organizational citizenship behavior

Year 2021, , 1276 - 1295, 13.10.2021

B. Dilek Özbezek , H. Mustafa Paksoy , Meryem Gül

https://doi.org/10.25287/ohuiibf.855285

Abstract

Today, organizational citizenship behaviour is becoming a significant issue both in terms of adaptation of the organization to environmental changes and the positive effects on employee productivity and performance. The aim of this study is to examine whether social support is effective on organizational citizenship behavior. In the study, the relationship between social support (work-related and work-related sources) and organizational citizenship behavior (altruism, conscientiousness, courtesy, sportmenship and civic virtue) is discussed within the framework of sub-dimensions. The total of 302 personnel from different administrative units of Gaziantep University participated in the study. The research hypothesis was tested using descriptive statistics, factor analysis, correlation and regression analysis on the data obtained within the scope of the study. At the end of the study, it has been determined work-based and non-work-based (personal) support have an effect on sub-dimensions of organizational citizenship behavior (altruism, conscientiousness, courtesy, sportmenship and civic virtue).

Keywords

Organizational Citizenship Behavior, Extra-Role Behavior, Social Support

Sosyal desteğin örgütsel vatandaşlık davranışına etkisi üzerine bir araştırma

Abstract

Günümüzde örgütsel vatandaşlık davranışları hem örgütün çevresel değişikliklere uyumun sağlaması hem de çalışanların verimliliği ve performansı üzerindeki olumlu etkileri açısından giderek önem kazanan konulardan biri olarak karşımıza çıkmaktadır. Bu çalışmanın amacı sosyal desteğin örgütsel vatandaşlık davranışı üzerinde etkili olup olmadığını incelemektir. Sosyal destek (iş temelli ve iş temelli olmayan destek kaynakları) ve örgütsel vatandaşlık davranışı (diğerkâmlık, vicdanlılık, nezaket, centilmenlik ve sivil erdem) arasındaki ilişki alt boyutlar çerçevesinde ele alınmıştır. Araştırmaya Gaziantep Üniversitesi'nin farklı idari birimlerde görevli toplam 302 personel katılmıştır. Araştırma kapsamında elde edilen verilere tanımlayıcı istatistikler, faktör analizi, korelasyon ve regresyon analizleri uygulanarak, araştırma hipotezi test edilmiştir. Araştırma sonunda, iş temelli ve iş temelli olmayan (kişisel) desteğin örgütsel vatandaşlık davranışı alt boyutlarının (diğerkâmlık, vicdanlılık, nezaket, centilmenlik ve sivil erdem) üzerine etkisinin olduğu tespit edilmiştir.

Keywords

Örgütsel Vatandaşlık Davranışı, Ekstra-Rol Davranışı, Sosyal Destek

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