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DIŞ PAZARLARA AÇILIRKEN YABANCILIK MESULİYETİNİN ETKİSİNİ AZALTMAK İÇİN BİR STRATEJİ ÖNERİSİ: ÇEVRE GİRİŞİMSEL PAZARLAMA

Year 2025, Volume: 18 Issue: 1, 1 - 38, 31.01.2025

Abstract

Bu çalışmada çevreye duyarlı pazarlama stratejilerini yeni bir boyuta taşıyan çevre girişimsel pazarlama stratejilerine yer verilmiştir. Araştırmanın temel amacı, uluslararası pazarlama bağlamında çevre girişimsel pazarlama stratejilerinin önemini ortaya koyarak dış pazarlara girişte yabancılık mesuliyetini azaltmak için uluslararası firmalara yeni bir yöntem sunmaktır. Çevre girişimsel pazarlama ile ilgili çalışmalar literatürde kavramsal bütünlükten uzak olmakla birlikte özellikle son yıllarda sıklıkla çalışılmaktadır. Ancak bu stratejinin tüketici perspektifinden firmaya olan etkilerini, firmanın meşruiyet algısını nasıl değiştirdiğini ve bu stratejilerin hangi davranışsal tepkilerle sonuçlandığını inceleyen çalışma sayısı oldukça azdır. Bu doğrultuda, çevre girişimsel pazarlamanın meşruiyet ve benlik uyumu üzerindeki etkisi ile meşruiyet ve benlik uyumunun satın alma niyeti ve ağızdan ağıza pazarlama (WOM) üzerindeki etkileri araştırmaya konu edilmiştir. Randrianasolo (2021) tarafından geliştirilen çevre girişimsel pazarlama ölçeği tüketiciye uyarlanarak önerilen araştırma modeli içerisinde test edilmiştir. Araştırma yöntemi olarak nicel araştırma yöntemi benimsenmiş ve araştırma verileri anket aracılığıyla toplanmıştır. Ulaşılan sonuçlar, tüketici tarafından algılanan çevre girişimsel pazarlama stratejilerinin dış pazarlara açılan firmalara yönelik davranışsal niyet oluşturmada meşruiyetin ve benlik uyumunun aracılık rolü üstlendiğini göstermiştir. Bulgular doğrultusunda hem araştırmacılara hem pazarlama uygulayıcılarına yönelik öneriler sunulmuştur.

References

  • Alrazi, B., De Villiers, C., & Van Staden, C. J. (2015). A comprehensive literature review on, and the construction of a framework for, environmental legitimacy, accountability and proactivity. Journal of cleaner production, 102(2015), 44-57.
  • Arnold, S. J., Handelman, J., & Tigert, T. J. (1996). Organizational legitimacy and retail store patronage. Journal of business research, 35(3), 229-239.
  • Baker, W. E., & Sinkula, J. M. (2005). Environmental marketing strategy and firm performance: Effects on new product performance and market share. Journal of the academy of marketing science, 33(4), 461-475.
  • Banerjee, S. B., Iyer, E. S., & Kashyap, R. K. (2003). Corporate environmentalism: Antecedents and influence of industry type. Journal of marketing, 67(2), 106-122.
  • Bansal, P., & Clelland, I. (2004). Talking trash: Legitimacy, impression management, and unsystematic risk in the context of the natural environment. Academy of Management journal, 47(1), 93-103.
  • Berrone, P., Fosfuri, A., & Gelabert, L. (2017). Does greenwashing pay off? Understanding the relationship between environmental actions and environmental legitimacy. Journal of Business Ethics, 144(2017), 363-379.
  • Bol, K. E., Lee, L., & Chen, H. L. (2021). Does Green Packaging Matter? Investigating on Consumer Self-image Congruity and Green Knowledge toward Attitude and Purchase Intention. Soochow Journal of Economics and Business, 102(June 2021), 1-34.
  • Buchan, N. R., Ravlin, E. C., & Ozturk, O. D. (2020). Changes in Globalization: How Should IB Education Respond? AIB Insights, 20(1), 1-5.
  • Campbell, J. T., Eden, L., & Miller, S. R. (2012). Multinationals and corporate social responsibility in host countries: Does distance matter?. Journal of International Business Studies, 43(2012), 84-106.
  • Chakravorti, B. (2017). How companies can champion sustainable. Harvard Business Review., https://hbr.org/2017/03/how-companies-can-champion-sustainable-development.
  • Chen, Y. S., Lin, C. L., & Chang, C. H. (2014). The influence of greenwash on green word-of-mouth (green WOM): The mediation effects of green perceived quality and green satisfaction. Quality & Quantity, 48(2014), 2411-2425.
  • Confente, I., Scarpi, D., & Russo, I. (2020). Marketing a new generation of bio-plastics products for a circular economy: The role of green self-identity, self-congruity, and perceived value. Journal of Business Research, 112(2020), 431-439.
  • Cronin, J. J., Smith, J. S., Gleim, M. R., Ramirez, E., & Martinez, J. D. (2011). Green marketing strategies: an examination of stakeholders and the opportunities they present. Journal of the Academy of Marketing Science, 39(2011), 158-174.
  • Dangelico, R. M., & Pontrandolfo, P. (2015). Being ‘green and competitive’: The impact of environmental actions and collaborations on firm performance. Business Strategy and the Environment, 24(6), 413-430.
  • Du, S., & Vieira, E. T. (2012). Striving for legitimacy through corporate social responsibility: Insights from oil companies. Journal of business ethics, 110(2012), 413-427.
  • Estaban-Lloret, N. N., Aragón-Sánchez, A., & Carrasco-Hernández, A. (2018). Determinants of employee training: impact on organizational legitimacy and organizational performance. The International Journal of Human Resource Management, 29(6), 1208-1229.
  • Forstenlechner, I., & Mellahi, K. (2011). Gaining legitimacy through hiring local workforce at a premium: The case of MNEs in the United Arab Emirates. Journal of World Business, 46(4), 455-461.
  • Fujikura, K., & Oe, A. (2023). The Influence of Firms’ Pragmatic Legitimacy on Investors’ Perceptions of Their Environmental Protection Activities. Sustainability, 15(18), 13744.
  • Gaur, A. S., Kumar, V., & Sarathy, R. (2011). Liability of foreignness and internationalisation of emerging market firms. In Devinney, T. M., Pedersen, T. & Tihanyi, L. (eds.), Advances in International Management: The Past, Present and Future of International Business an Management, Volume 24, New York, NY: Emerald.
  • Hizarcı-Payne, A., K., İpek, İ., & Kurt Gümüş, G. (2021). How environmental innovation influences firm performance: A meta‐analytic review. Business Strategy and the Environment, 30(2), 1174-1190.
  • Holub, M. (2003). Questioning organizational legitimacy: The case of US expatriates. Journal of Business Ethics, 47(2003), 269-293.
  • Kiğılı. (2024). https://corporate.kigili.com/tomorrow adresinden alındı.
  • Kobrin, S. J. (2017). Bricks and mortar in a borderless world: Globalization, the backlash, and the multinational enterprise. Global Strategy Journal, 7(2), 159-171.
  • Kotler, P. (1994). Reconceptualizing marketing: an interview with Philip Kotler. European Management Journal, 12(4), 353-361.
  • Li, J., He, H., Liu, H., & Su, C. (2017). Consumer responses to corporate environmental actions in China: An environmental legitimacy perspective. Journal of Business Ethics, 143(2017), 589-602.
  • Lillqvist, E., Moisander, J. K., & Firat, A. F. (2018). Consumers as legitimating agents: How consumer‐citizens challenge marketer legitimacy on social media. International Journal of Consumer Studies, 42(2), 197-204.
  • Lortie, J., Cox, K. C., & Roundy, P. T. (2022). Social impact models, legitimacy perceptions, and consumer responses to social ventures. Journal of business research, 144(May 2022), 312-321.
  • Menon, A., & Menon, A. (1997). Enviropreneurial marketing strategy: The emergence of corporate environmentalism as market strategy. Journal of marketing, 61(1), 51-67.
  • Miles, M. P., & Covin, J. G. (2000). Environmental marketing: A source of reputational, competitive, and financial advantage. Journal of business ethics, 23(2000), 299-311.
  • Moons, I., De Pelsmacker, P., & Barbarossa, C. (2020). Do personality-and self-congruity matter for the willingness to pay more for ecotourism? An empirical study in Flanders, Belgium. Journal of Cleaner Production, 272, 122866, https://doi.org/10.1016/j.jclepro.2020.122866.
  • Murphy, E. (2013). Sustainable development in SMEs. Encyclopedia of Corporate Social Responsibility, 2435-2442.
  • Namagembe, S., Sridharan, R., & Ryan, S. (2017). Green supply chain management practice adoption in Ugandan SME manufacturing firms: The role of enviropreneurial orientation. World Journal of Science, Technology and Sustainable Development, 13(3), 154-173.
  • Nguyen, Y. H., & Nguyen, H. V. (2020). An alternative view of the millennial green product purchase: the roles of online product review and self-image congruence. Asia Pacific Journal of Marketing and Logistics, 33(1), 231- 249.
  • Njoroge, M., Anderson, W., Mossberg, L., & Mbura, O. (2020). Entrepreneurial orientation in the hospitality industry: evidence from Tanzania. Journal of Entrepreneurship in Emerging Economies, 12(4), 523-543.
  • Polonsky, M. J. (2011). Transformative green marketing: Impediments and opportunities. Journal of business research, 64(12), 1311-1319.
  • Porter, M. E., & Kramer, M. R. (2006). The link between competitive advantage and corporate social responsibility. Harvard business review, 84(12), 78-92.
  • Rahbar, E., & Wahid, N. A. (2011). Investigation of green marketing tools’ effect on consumers’ purchase behavior. Business strategy series, 12(2), 73-83.
  • Randrianasolo, A. (2021). Employing enviropreneurial marketing strategies to gain legitimacy. Journal of Global Marketing, 34(2), 131-145.
  • Randrianasolo, A. A. (2018). Organizational legitimacy, corporate social responsibility, and bottom of the pyramid consumers. Journal of International Consumer Marketing, 30(3), 206-218.
  • Randrianasolo, A. A., & Arnold, M. J. (2020). Consumer legitimacy: conceptualization and measurement scales. Journal of Consumer Marketing, 37(4), 385-397.
  • Randrianasolo, A., & Randrianasolo, A. A. (2017). Understanding the role of organizational legitimacy within the realm of the community-based conservation approach. Madagascar Conservation & Development, 12(1), https://doi.org/ 10.4314/mcd.v12i1.2.
  • Siano, A., Vollero, A., Conte, F., & Amabile, S. (2017). More than words”: Expanding the taxonomy of greenwashing after the Volkswagen scandal. Journal of Business Research, 71(2017), 27-37.
  • Song-Turner, H., & Polonsky, M. (2016). Enviropreneurial marketing in greening corporate activities: Evidence from four Chinese green firms. European business review, 28(5), 506-531.
  • Suchman, M. C. (1995). Managing legitimacy: Strategic and institutional approaches. Academy of management review, 20(3), 571-610.
  • Varadarajan, P. R. (1992). Marketing’s contribution to strategy: The view from a different looking glass. Journal of the Academy of Marketing Science, 20(4), 335-343.
  • Varadarajan, P. R., & Menon, A. (1988). Cause-related marketing: A coalignment of marketing strategy and corporate philanthropy. Journal of marketing, 52(3), 58-74.
  • Wei, S., Ang, T., & Liou, R. S. (2020). Does the global vs. local scope matter? Contingencies of cause-related marketing in a developed market. Journal of Business Research, 108(2020), 201-212.
  • Wu, S. I., & Chen, Y. J. (2014). The impact of green marketing and perceived innovation on purchase intention for green products. International Journal of Marketing Studies, 6(5), 81-100.
  • Yang, Z., Su, C., & Fam, K. S. (2012). Dealing with institutional distances in international marketing channels: Governance strategies that engender legitimacy and efficiency. Journal of Marketing, 76(3), 41-55.
  • Zhang, J., Islam, M. S., Jambulingam, M., Lim, W. M., & Kumar, S. (2024). Leveraging environmental corporate social responsibility to promote green purchases: The case of new energy vehicles in the era of sustainable development. Journal of Cleaner Production, 434, 139988, https://doi. org/10.1016/j.jclepro.2023.139988.
  • Zhang, Q., & de Vries, A. (2022). Seeking moral legitimacy through corporate social responsibility: Evidence from Chinese manufacturing multinationals. Sustainability, 14(9), 5245, https://doi.org/10.3390/su14095245.

A STRATEGY PROPOSAL TO REDUCE THE IMPACT OF THE LIABILITY OF FOREIGNNESS WHEN EXPANDING INTO FOREIGN MARKETS: ENVIROPRENEURIAL MARKETING

Year 2025, Volume: 18 Issue: 1, 1 - 38, 31.01.2025

Abstract

In this study, enviropreneurial marketing strategies, which address environmentally sensitive marketing strategies from a new perspective, are explored. The main purpose of the research is to propose a new method for international firms to reduce the liability of foreignness in entering foreign markets by revealing the importance of enviropreneurial marketing strategies in the context of international marketing. Although studies on enviropreneurial marketing are far from conceptual integrity in the literature, they have been frequently studied especially in recent years. However, the number of studies examining the effects of this strategy on the firm from the consumer perspective, how it changes the firm’s perception of legitimacy, and which behavioral responses these strategies result in are is quite low. Accordingly, the effects of enviropreneurial marketing on legitimacy and self-congruence, and the effects of legitimacy and self-congruence on purchase intention and word-of-mouth marketing (WOM) are the subject of the research. The enviropreneurial marketing scale developed by Randrianasolo (2021) was adapted to the consumer and tested within the proposed research model. Quantitative research method was adopted as the research method and research data were collected through a questionnaire. The results show that consumer-perceived enviropreneurial marketing strategies mediate legitimacy and selfcongruence in the formation of behavioral intentions towards firms expanding into foreign markets. In line with the findings, recommendations for both researchers and marketing practitioners are presented.

References

  • Alrazi, B., De Villiers, C., & Van Staden, C. J. (2015). A comprehensive literature review on, and the construction of a framework for, environmental legitimacy, accountability and proactivity. Journal of cleaner production, 102(2015), 44-57.
  • Arnold, S. J., Handelman, J., & Tigert, T. J. (1996). Organizational legitimacy and retail store patronage. Journal of business research, 35(3), 229-239.
  • Baker, W. E., & Sinkula, J. M. (2005). Environmental marketing strategy and firm performance: Effects on new product performance and market share. Journal of the academy of marketing science, 33(4), 461-475.
  • Banerjee, S. B., Iyer, E. S., & Kashyap, R. K. (2003). Corporate environmentalism: Antecedents and influence of industry type. Journal of marketing, 67(2), 106-122.
  • Bansal, P., & Clelland, I. (2004). Talking trash: Legitimacy, impression management, and unsystematic risk in the context of the natural environment. Academy of Management journal, 47(1), 93-103.
  • Berrone, P., Fosfuri, A., & Gelabert, L. (2017). Does greenwashing pay off? Understanding the relationship between environmental actions and environmental legitimacy. Journal of Business Ethics, 144(2017), 363-379.
  • Bol, K. E., Lee, L., & Chen, H. L. (2021). Does Green Packaging Matter? Investigating on Consumer Self-image Congruity and Green Knowledge toward Attitude and Purchase Intention. Soochow Journal of Economics and Business, 102(June 2021), 1-34.
  • Buchan, N. R., Ravlin, E. C., & Ozturk, O. D. (2020). Changes in Globalization: How Should IB Education Respond? AIB Insights, 20(1), 1-5.
  • Campbell, J. T., Eden, L., & Miller, S. R. (2012). Multinationals and corporate social responsibility in host countries: Does distance matter?. Journal of International Business Studies, 43(2012), 84-106.
  • Chakravorti, B. (2017). How companies can champion sustainable. Harvard Business Review., https://hbr.org/2017/03/how-companies-can-champion-sustainable-development.
  • Chen, Y. S., Lin, C. L., & Chang, C. H. (2014). The influence of greenwash on green word-of-mouth (green WOM): The mediation effects of green perceived quality and green satisfaction. Quality & Quantity, 48(2014), 2411-2425.
  • Confente, I., Scarpi, D., & Russo, I. (2020). Marketing a new generation of bio-plastics products for a circular economy: The role of green self-identity, self-congruity, and perceived value. Journal of Business Research, 112(2020), 431-439.
  • Cronin, J. J., Smith, J. S., Gleim, M. R., Ramirez, E., & Martinez, J. D. (2011). Green marketing strategies: an examination of stakeholders and the opportunities they present. Journal of the Academy of Marketing Science, 39(2011), 158-174.
  • Dangelico, R. M., & Pontrandolfo, P. (2015). Being ‘green and competitive’: The impact of environmental actions and collaborations on firm performance. Business Strategy and the Environment, 24(6), 413-430.
  • Du, S., & Vieira, E. T. (2012). Striving for legitimacy through corporate social responsibility: Insights from oil companies. Journal of business ethics, 110(2012), 413-427.
  • Estaban-Lloret, N. N., Aragón-Sánchez, A., & Carrasco-Hernández, A. (2018). Determinants of employee training: impact on organizational legitimacy and organizational performance. The International Journal of Human Resource Management, 29(6), 1208-1229.
  • Forstenlechner, I., & Mellahi, K. (2011). Gaining legitimacy through hiring local workforce at a premium: The case of MNEs in the United Arab Emirates. Journal of World Business, 46(4), 455-461.
  • Fujikura, K., & Oe, A. (2023). The Influence of Firms’ Pragmatic Legitimacy on Investors’ Perceptions of Their Environmental Protection Activities. Sustainability, 15(18), 13744.
  • Gaur, A. S., Kumar, V., & Sarathy, R. (2011). Liability of foreignness and internationalisation of emerging market firms. In Devinney, T. M., Pedersen, T. & Tihanyi, L. (eds.), Advances in International Management: The Past, Present and Future of International Business an Management, Volume 24, New York, NY: Emerald.
  • Hizarcı-Payne, A., K., İpek, İ., & Kurt Gümüş, G. (2021). How environmental innovation influences firm performance: A meta‐analytic review. Business Strategy and the Environment, 30(2), 1174-1190.
  • Holub, M. (2003). Questioning organizational legitimacy: The case of US expatriates. Journal of Business Ethics, 47(2003), 269-293.
  • Kiğılı. (2024). https://corporate.kigili.com/tomorrow adresinden alındı.
  • Kobrin, S. J. (2017). Bricks and mortar in a borderless world: Globalization, the backlash, and the multinational enterprise. Global Strategy Journal, 7(2), 159-171.
  • Kotler, P. (1994). Reconceptualizing marketing: an interview with Philip Kotler. European Management Journal, 12(4), 353-361.
  • Li, J., He, H., Liu, H., & Su, C. (2017). Consumer responses to corporate environmental actions in China: An environmental legitimacy perspective. Journal of Business Ethics, 143(2017), 589-602.
  • Lillqvist, E., Moisander, J. K., & Firat, A. F. (2018). Consumers as legitimating agents: How consumer‐citizens challenge marketer legitimacy on social media. International Journal of Consumer Studies, 42(2), 197-204.
  • Lortie, J., Cox, K. C., & Roundy, P. T. (2022). Social impact models, legitimacy perceptions, and consumer responses to social ventures. Journal of business research, 144(May 2022), 312-321.
  • Menon, A., & Menon, A. (1997). Enviropreneurial marketing strategy: The emergence of corporate environmentalism as market strategy. Journal of marketing, 61(1), 51-67.
  • Miles, M. P., & Covin, J. G. (2000). Environmental marketing: A source of reputational, competitive, and financial advantage. Journal of business ethics, 23(2000), 299-311.
  • Moons, I., De Pelsmacker, P., & Barbarossa, C. (2020). Do personality-and self-congruity matter for the willingness to pay more for ecotourism? An empirical study in Flanders, Belgium. Journal of Cleaner Production, 272, 122866, https://doi.org/10.1016/j.jclepro.2020.122866.
  • Murphy, E. (2013). Sustainable development in SMEs. Encyclopedia of Corporate Social Responsibility, 2435-2442.
  • Namagembe, S., Sridharan, R., & Ryan, S. (2017). Green supply chain management practice adoption in Ugandan SME manufacturing firms: The role of enviropreneurial orientation. World Journal of Science, Technology and Sustainable Development, 13(3), 154-173.
  • Nguyen, Y. H., & Nguyen, H. V. (2020). An alternative view of the millennial green product purchase: the roles of online product review and self-image congruence. Asia Pacific Journal of Marketing and Logistics, 33(1), 231- 249.
  • Njoroge, M., Anderson, W., Mossberg, L., & Mbura, O. (2020). Entrepreneurial orientation in the hospitality industry: evidence from Tanzania. Journal of Entrepreneurship in Emerging Economies, 12(4), 523-543.
  • Polonsky, M. J. (2011). Transformative green marketing: Impediments and opportunities. Journal of business research, 64(12), 1311-1319.
  • Porter, M. E., & Kramer, M. R. (2006). The link between competitive advantage and corporate social responsibility. Harvard business review, 84(12), 78-92.
  • Rahbar, E., & Wahid, N. A. (2011). Investigation of green marketing tools’ effect on consumers’ purchase behavior. Business strategy series, 12(2), 73-83.
  • Randrianasolo, A. (2021). Employing enviropreneurial marketing strategies to gain legitimacy. Journal of Global Marketing, 34(2), 131-145.
  • Randrianasolo, A. A. (2018). Organizational legitimacy, corporate social responsibility, and bottom of the pyramid consumers. Journal of International Consumer Marketing, 30(3), 206-218.
  • Randrianasolo, A. A., & Arnold, M. J. (2020). Consumer legitimacy: conceptualization and measurement scales. Journal of Consumer Marketing, 37(4), 385-397.
  • Randrianasolo, A., & Randrianasolo, A. A. (2017). Understanding the role of organizational legitimacy within the realm of the community-based conservation approach. Madagascar Conservation & Development, 12(1), https://doi.org/ 10.4314/mcd.v12i1.2.
  • Siano, A., Vollero, A., Conte, F., & Amabile, S. (2017). More than words”: Expanding the taxonomy of greenwashing after the Volkswagen scandal. Journal of Business Research, 71(2017), 27-37.
  • Song-Turner, H., & Polonsky, M. (2016). Enviropreneurial marketing in greening corporate activities: Evidence from four Chinese green firms. European business review, 28(5), 506-531.
  • Suchman, M. C. (1995). Managing legitimacy: Strategic and institutional approaches. Academy of management review, 20(3), 571-610.
  • Varadarajan, P. R. (1992). Marketing’s contribution to strategy: The view from a different looking glass. Journal of the Academy of Marketing Science, 20(4), 335-343.
  • Varadarajan, P. R., & Menon, A. (1988). Cause-related marketing: A coalignment of marketing strategy and corporate philanthropy. Journal of marketing, 52(3), 58-74.
  • Wei, S., Ang, T., & Liou, R. S. (2020). Does the global vs. local scope matter? Contingencies of cause-related marketing in a developed market. Journal of Business Research, 108(2020), 201-212.
  • Wu, S. I., & Chen, Y. J. (2014). The impact of green marketing and perceived innovation on purchase intention for green products. International Journal of Marketing Studies, 6(5), 81-100.
  • Yang, Z., Su, C., & Fam, K. S. (2012). Dealing with institutional distances in international marketing channels: Governance strategies that engender legitimacy and efficiency. Journal of Marketing, 76(3), 41-55.
  • Zhang, J., Islam, M. S., Jambulingam, M., Lim, W. M., & Kumar, S. (2024). Leveraging environmental corporate social responsibility to promote green purchases: The case of new energy vehicles in the era of sustainable development. Journal of Cleaner Production, 434, 139988, https://doi. org/10.1016/j.jclepro.2023.139988.
  • Zhang, Q., & de Vries, A. (2022). Seeking moral legitimacy through corporate social responsibility: Evidence from Chinese manufacturing multinationals. Sustainability, 14(9), 5245, https://doi.org/10.3390/su14095245.
There are 51 citations in total.

Details

Primary Language Turkish
Subjects Social Marketing, Consumer Behaviour, International Marketing
Journal Section Research Articles
Authors

Gizem Eda Gülöz 0000-0002-9804-6730

Yesevi Alperen Yasa 0000-0001-8513-2771

Publication Date January 31, 2025
Submission Date March 7, 2024
Acceptance Date October 14, 2024
Published in Issue Year 2025 Volume: 18 Issue: 1

Cite

APA Gülöz, G. E., & Yasa, Y. A. (2025). DIŞ PAZARLARA AÇILIRKEN YABANCILIK MESULİYETİNİN ETKİSİNİ AZALTMAK İÇİN BİR STRATEJİ ÖNERİSİ: ÇEVRE GİRİŞİMSEL PAZARLAMA. Pazarlama Ve Pazarlama Araştırmaları Dergisi, 18(1), 1-38.