The impact of cyberincivility on employees worldwide: A narrative review

Year 2025, Volume: 6 Issue: 3, 155 - 165, 30.09.2025

Devi Jati Septyningtyas , Gita Fitria Maharani Ridlo Kamaludin Hendardi Tri Nai’mah

https://doi.org/10.5281/zenodo.17208265

Abstract

The development of digital technology has revolutionized workplace communication, but it has also introduced to new challenges challenges, such as cyberincivility—rude in online communication interactions that can disrupt the employees' well-being and productivity productivity. This narrative review synthesizes findings from 11 empirical studies (2020–2025) sourced from Scopus and PubMed to clarify the psychological, social and behavioral impacts of cyberincivility on employees across various sectors and cultures. The findings indicate that cyberincivility negatively affects employees' emotional health, social relationships in the workplace, motivation, and performance. Additionally, this phenomenon triggers technology-based deviant behaviors such as cyberloafing. This study highlights the importance of organization-based digital ethics strategies, online communication training, and psychosocial support to foster a healthy and adaptive work culture in the digital age. Therefore, digital transformational leadership and organizational resilience programs are essential.

Keywords

cyberincivility , employee , psychological impact , workplace communication , narrative review

Thanks

The author would like to express sincere gratitude to Universitas Muhammadiyah Purwokerto for the academic support and research facilities provided during the preparation of this article. Appreciation is also extended to colleagues and peer reviewers whose valuable feedback contributed to improving the quality of this manuscript.

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