Investigation of organizational silence behavior within the context of communication problems in organizations

Year 2021, Volume: 3 Issue: 2, 225 - 230, 31.12.2021

Ethem Topçuoğlu

https://doi.org/10.47542/sauied.1035813

Cited By: 3

Abstract

There are many communication problems in organizations. Communication problems occur due to personal reasons arising from employees, organizational reasons arising from the organization's structure, and physical and technical deficiencies. Organizational silence creates one of the organizational communication problems. Organizational silence means that employees hide their thoughts, experiences, and opinions from the organization knowingly and willingly. This study explains the effect and reasons of organizational silence on the organization and its importance in terms of organizational communication. It is evaluated that in organizations where organizational silence exists, unrest among employees, mistakes in the workplace increase, and as a result, efficiency and productivity in the organization decrease. As a result of the managers creating effective formal and informal communication channels, it will be possible to eliminate or decrease organizational silence.

Keywords

Organizational Communication, Communication Problems, Organizational Silence.

Örgütlerde iletişim sorunları kapsamında örgütsel sessizlik davranışının incelenmesi

Abstract

Örgütlerde birçok iletişim sorunu bulunmaktadır. Çalışanlardan kaynaklanan kişisel nedenler, örgütün yapısından kaynaklanan örgütsel nedenler, fiziksel ve teknik eksikliklerden kaynaklanan nedenlerden dolayı iletişim sorunları oluşmaktadır. Örgütsel sessizlikte, örgütsel iletişim sorunlarından birini meydana getirmektedir. Örgütsel sessizlik, çalışanların düşünce, deneyim ve görüşlerini bilerek, isteyerek örgütten saklamasını ifade etmektedir. Yapılan bu çalışmada örgütsel sessizliğin örgüte etkisi ve nedenleri ile örgütsel iletişim açısından önemi açıklanmıştır. Örgütsel sessizliğin bulunduğu örgütlerde, çalışanlar arasında huzursuzlukların, işyerinde hataların arttığı ve bunun sonucunda örgütte etkinlik ve verimlilğin azaldığı değerlendirilmektedir. Yöneticilerin etkin formel ve informel iletişim kanalları oluşturması sonucunda örgütsel sessizliğin ortadan kalkması veya azalması mümkün olacaktır.

Keywords

Örgütsel İletişim, İletişim Sorunları, Örgütsel Sessizlik.

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