Kamu Hizmeti Sunumuna Vatandaş Katılımı Üretişim : Antalya Emniyet Müdürlüğü Toplum Destekli Polislik Örneği

Year 2019, Issue: 113, 103 - 127, 01.06.2019

Mustafa Lamba Sezai Öztop

Abstract

Kamu hizmetlerinin sunumuna vatandaş katılımı anlamına gelen üretişim, alternatif hizmet sunum yöntemlerinden biri olarak kabul edilmektedir. Üretişim modelinden, sağlık, eğitim, güvenlik, yerel hizmetler ve sosyal hizmetler gibi alanlarda özellikle Batı Avrupa ülkelerinde sıklıkla yararlanılmakta ve önemi artmaktadır. Bu çalışmanın amacı, Türkçe literatürde henüz yeni bir kavram olan üretişim hakkında uluslararası literatürden bilgiler vererek, Türkiye’de uygulanan Komşu Kollama Sistemi ve Keşke Demeden Projelerini üretişim açısından incelemektir. Çalışmada, literatür incelemesi ve Antalya İl Emniyet Müdürlüğünün Toplum Destekli Polislik Şube Müdürlüğünden alınan bilgiler doğrultusunda betimleyici bir yöntem kullanılmıştır. İncelemeler sonucunda, güvenlik alanında, vatandaşların konut güvenliği için aldıkları ilave kapı kilitleme sistemleri, alarm taktırmaları, pencerelerini daha emniyetli hale getirmeleri, Emniyet Teşkilatının Toplum Destekli Polis uygulaması, Antalya’daki Komşu Kollama Sistemi KKS ve Keşke Demeden projeleri kapsamında il merkezinde suç oranlarındaki değişimler, yazılı/sözlü yüz yüze yapılan bildirimler, yapılan eleştiri, yorum, öneri ve iyileştirmelerle vatandaşın projeye destek verdiği ve sorunların çözümüne katkı sağlamaya çalıştıkları görülmüştür. Proje süresince uygulamaya dâhil olan sitelerde ve apartmanlarda yaşayan vatandaşların duyarlılığı artmış, apartman giriş kapıları kapalı tutulmaya başlanmıştır.

Keywords

Üretişim, Kamu Hizmeti, Kamu Yönetimi, Toplum Destekli Polislik, Yönetişim.

CITIZEN PARTICIPATION IN PUBLIC SERVICE DELIVERY COPRODUCTION : CASE OF THE COMMUNITY POLICING IN ANTALYA POLICE DEPARTMENT

Abstract

Coproduction that means the participation of citizens in the delivery of public services is considered as one of the alternative service-provision methods in public administration. Coproduction model has been used in various fields such as health, education, local services and social services especially in the Western European countries and has become increasingly more important. There are some practices in Turkey within the scope of coproduction model. The aim of this study is to provide information collected from international literature about coproduction, and to examine two projects named “Neighborhood Watch” and “If I Only Knew” in terms of coproduction. In the study, a descriptive method has been used with the information obtained from the Community Policing Unit of Antalya Police Department in addition to literature review. At the end of the study, it was determined that the citizens tried to contribute in these projects with their suggestions, critiques and warnings in various environments such as face-to-face contacts, meetings, conferences, and the crime rates have decreased significantly with the implementation of additional door-locking systems, door and window alarms, etc. Awareness of the citizens related to security issues increased and they started to keep the doors locked in the sites and buildings where the projects were implemented.

Keywords

Coproduction, Public Service, Public Administration, Community Policing, Governance.

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