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Kamu Hizmeti Sunumuna Vatandaş Katılımı Üretişim : Antalya Emniyet Müdürlüğü Toplum Destekli Polislik Örneği

Yıl 2019, Sayı: 113, 103 - 127, 01.06.2019

Öz

Kamu hizmetlerinin sunumuna vatandaş katılımı anlamına gelen üretişim, alternatif hizmet sunum yöntemlerinden biri olarak kabul edilmektedir. Üretişim modelinden, sağlık, eğitim, güvenlik, yerel hizmetler ve sosyal hizmetler gibi alanlarda özellikle Batı Avrupa ülkelerinde sıklıkla yararlanılmakta ve önemi artmaktadır. Bu çalışmanın amacı, Türkçe literatürde henüz yeni bir kavram olan üretişim hakkında uluslararası literatürden bilgiler vererek, Türkiye’de uygulanan Komşu Kollama Sistemi ve Keşke Demeden Projelerini üretişim açısından incelemektir. Çalışmada, literatür incelemesi ve Antalya İl Emniyet Müdürlüğünün Toplum Destekli Polislik Şube Müdürlüğünden alınan bilgiler doğrultusunda betimleyici bir yöntem kullanılmıştır. İncelemeler sonucunda, güvenlik alanında, vatandaşların konut güvenliği için aldıkları ilave kapı kilitleme sistemleri, alarm taktırmaları, pencerelerini daha emniyetli hale getirmeleri, Emniyet Teşkilatının Toplum Destekli Polis uygulaması, Antalya’daki Komşu Kollama Sistemi KKS ve Keşke Demeden projeleri kapsamında il merkezinde suç oranlarındaki değişimler, yazılı/sözlü yüz yüze yapılan bildirimler, yapılan eleştiri, yorum, öneri ve iyileştirmelerle vatandaşın projeye destek verdiği ve sorunların çözümüne katkı sağlamaya çalıştıkları görülmüştür. Proje süresince uygulamaya dâhil olan sitelerde ve apartmanlarda yaşayan vatandaşların duyarlılığı artmış, apartman giriş kapıları kapalı tutulmaya başlanmıştır.

Kaynakça

  • Aydın, A. H. (2014), “Suç Önlemenin Önemi ve Etkisi”, KMÜ Sosyal ve Ekonomı k Araştırmalar Dergı si,16 (Özel Sayı I), 82-84.
  • Alford, J. (2009), Engaging Public Sector Clients, Palgrave McMillan, New York.
  • Alford, J. (2014), “The Multiple Facets of Co-Production: Building on the Work of Elinor Ostrom”, Public Management Review, 16(3), 299-316.
  • Barnes, M., Harrison, S., Mort, M., Shardlow, P. ve Wistow, G. (1999), “The New Management of Community Care: User Groups, Citizenship and CoProduction”, The New Management of British Local Governance, (ss. 112- 127), Gerry Stoker (Der.), Macmillan Press Ltd., Hampshire/ London.
  • Bayley, D. H. (1988), Community Policing: A Report from the Devil’s Advocate. J. Greene, ve S. Mastrofski içinde, Community Policing: Rhetoric or Reality (s. 225-238). New York: Praeger.
  • Bendapudi, N. ve Leone, R. P. (2003), Psychological Implications of Customer Participation in Coproduction, Journal of Marketing, 67(1), 14-28.
  • Bovaird, T., Loeffler, E., Ryzin, G. G. ve Parrado, S. (2014), “User and Community Coproduction of Public Services: What Influences Citizens to Coproduce?”, Public Administration and the Modern State (pp. 109-124), J. D. Eberhard Bohne (Der), Palgrave Macmillan, New York.
  • Boyle, D., ve Harris, M. (2009), The Challenge of Co-production. London, United Kingdom: NESTA.Brudney, J. L. ve England, R. E. (1983), “Toward a Definition of the Coproduction Concept”, Public Administration Review, 43(1), 59-65.
  • Eijk, C. V. ve Steen, T. (2015), “Why Engage in Co-Production of Public Services? Mixing Theory and Empirical Evidence”, International Review of Administrative Sciences, 82(1), 28-46.
  • Eijk, C., Steen, T. ve Verschuere, B. (2017), “Co-Producing Safety in the Local Community: A Q Methodology Study on the Incentives of Belgian and Dutch Members of Neighborhood Watch Schemes”, Local Government Studies, 43(3), 323-343.
  • Ekinci, S. (2011), Devletin Dönüşümünün Güvenlik Alanına Yansıması: Türkiye’de Güvenlik Yönetişimi, Yayımlanmamış Doktora Tezi, Ankara Üniversitesi Sosyal Bilimler Enstitüsü Siyaset Bilimi ve Kamu Yönetimi Yönetim Bilimleri Anabilim Dalı, Ankara.
  • Frieling, M. A., Lindenberg, S. M. ve Stokman, F. N. (2014), “Collaborative Communities Through Coproduction: Two Case Studies”, American Review of Public Administration, 44(1), 35-58.
  • Gözler, K. ve Kaplan, G. (2014), İdare Hukukuna Giriş, Ekin Basın Yayın, Bursa. Grabosky, P. (2009), Community Policing, East and West, North and South. P. Grabosky içinde, Community Policing and Peacekeeping (s. 1-12). Boca Raton, Florida: CRC Press (Taylor ve Francis Group).
  • Herbert, S. (2009), Community Policing and Accountability. P. Grabosky içinde, Community Policing and Peacekeeping (s. 81-94). Boca Raton, Florida: CRC Press (Taylor & Francis Group).
  • Hunter, S. ve Ritchie, P. (2007), Co-Production and Personalization in Social Care. Jessica Kingsley Publishers, London.
  • Innes, M., Abbott, L., Lowe, T. ve Roberts, C. (2009), Seing Like a Citizen: Field Experiments in Community Intelligence-Led Policing. P. Grabosky içinde, Community Policing and Peacekeeping (s. 13-32). Boca Raton, Florida: CRC Press (Taylor & Francis Group).
  • Kappaler, V. E. ve Gaines, L. K. (2011), Community Policing: A Contemporary Perspective, 6th Edition. Waltham, MA: Anderson Publishing (Elsevier).
  • Keşke Demeden Projesi (2018), Antalya Emniyet Müdürlüğü Toplum Destekli Polislik Şube Müdürlüğü, http://www.antalya.pol.tr/Haberler/Sayfalar/
  • Keske-Demeden-Projesi-Faaliyetlerimiz-Devam-Ediyor.aspx, (Erişim Tarihi: 19.08.2018).
  • Kiser, L. L. ve Percy, S. L. (1980), “The Concept of Coproduction and Its Implications for Public Service Delivery”. Paper Presented in the Workshop in Political Theory and Policy Analysis, Annual Meetings of the American Society for Public Administration, San Francisco.
  • Komşu Kollama Projesi (2018), Antalya Emniyet Müdürlüğü Toplum Destekli Polislik Şube Müdürlüğü, http://www.antalya.pol.tr/tdp/sayfalar/komsukollama-projesi.aspx, (Erişim Tarihi: (09.06.2018).
  • Levine, C. H. (1984), “Citizenship and Service Delivery: The Promise of Coproduction”, Public Administration Review, 44(Special Issue), 178-189.
  • Löffler, E., Parrado, S., Bovaird, T., ve Ryzin, G. V. (2008),” If You Want to go Fast, Walk Alone. If You Want To Go Far, Walk Together: Citizens and the Co-Production of Public Services”, http://www.govint.org/fileadmin/user_upload/publications/ Coproduction_Citizen_Survey_2008.pdf (Erişim Tarihi:14.08.2018).
  • Löffler, E. (2018), “Why Co-Production is an Important Topic for Local Government”, http://www.govint.org/fileadmin/user_upload/publications/coproduction_ why_it_is_important.pdf , (Erişim Tarihi: 08.07.2018).
  • Lub, V. (2018), Neighborhood Watch in A Digital Age. Rotterdam: Palgrave Macmillan.
  • Ostrom, E., Parks, R. B., Whitaker, G. P. ve Percy, S. L. (1978), “The Public Service Production Process: A Framework for Analyzing Police Services”, Policy Studies Journal, 7(1), 381-389.
  • Ostrom, E. (1996), “Crossing The Great Divide: Coproduction, Synergy, and Development”, World Development, 24(6), 1073-1087.
  • Özgür, E., ve Erciyes, E. (2017), “Kamu Yönetiminde Yaşanan Dönüşümlerin İç Güvenlik Sektörüne Yansimaları”, Güvenlik Bilimleri Dergisi, Mayıs 2017, 6 (1), 79 – 109.
  • Patel, Z., Greyling, S., Parnell, S., ve Pirie, G. (2015), Coproduction Urban Knowledge: Experimenting with Alternative to Best Practice for Cape Town, South Africa, International Development Planning Review, 37(2), 187-203.
  • Pestoff, V. (2006), “Citizens and Coproduction of Welfare Services: Childcare in Eight European Countries”, Public Management Review, 8(4), 503-519.
  • Podgórniak-Krzykacz, A. (2015), “Co-Production for Local Public Services – A Case Study of the Cooperative Hallenbad Nörten-Hardenberg Eg”, Zarz dzanie Publiczne, 2(30), 165–176.
  • Ryan, B. (2012). “Co-Production: Option or Obligation?”, Australian Journal of Public Administration, 71 (3), 314-324.
  • Sancino A., ve Jacklin-Jarvis C. (2016) Co-production and Inter-Organisational Collaboration in the Provision of Public Services: A Critical Discussion, İçinde: Fugini M., Bracci E., Sicilia M. (Edt.) Co-production in the Public Sector, Springer Briefs in Applied Sciences and Technology, Springer, Cham, (13-26)
  • Schlappa, H. (2017), “Coproducing the Cities of Tomorrow: Fostering Collaborative Action to Tackle Decline in Europe’s Shrinking Cities”, European Urban and Regional Studies, 24(2), 162-174.
  • Shahana, R. (2018), “Practical Approaches to Co-Production”, http://www. communitylivingbc.ca/wp-content/uploads/Practical-approaches-to-coproduction.pdf, (Erişim Tarihi: 24.07.2018).
  • Susskind, L. ve Elliot, M. (1983), Paternalism, Conflict and Coproduction, Springer Science+ Business Media LLC, New York.
  • TDK (2011), Türkçe Sözlük (11. Baskı), Türk Dil Kurumu Yayınları, Ankara.
  • Toplum Destekli Polislik Şube Müdürlüğü. (2018), T.C. İçişleri Bakanlığı Emniyet Genel Müdürlüğü Asayiş Dairesi Başkanlığı: http://www.asayis.pol.tr/ sayfalar/tdp.aspx, (Erişim Tarihi:16.08.2018).
  • Tu, X. (2015), “Empowering Citizens in Public Services: A Systematic Review of Co-Production Cases”, 2015 IRSPM Conference, University of Birmingham, March 30th – April 1st, (pp. 1-18). Birmingham, UK.
  • Vanleene, D., Verschuere, B. ve Voets, J. (2015), “Benefits and Risks of Co-Production: A Preliminary Literature Review. Paper Presented at the IIAS Workshop on Coproduction, Nijmegen/Netherlands, Retrieved from https://biblio. ugent.be/publication/6909634, (Erişim Tarihi: 20.06.2018).
  • Whitaker, G. P. (1980), “Coproduction: Citizen Participation in Service Delivery”, Public Administration Review, 40, 240-246.
  • Williams, B. N., LePere-Schloop, M., Silk, P. D. ve Hebdon, A. (2016), “The Coproduction of Campus Safety and Security: A Case Study at the University of Georgia”, International Review of Administrative Sciences, 82(1), 110-130.
  • Zhong, L. Y. (2009), Community Policing in China: A New Era of Mass Line Policing. P. Grabosky içinde, Community Policing and Peacekeeping (s. 169-186). Boca Raton, Florida: CRC Press (Taylor & Francis Group).

CITIZEN PARTICIPATION IN PUBLIC SERVICE DELIVERY COPRODUCTION : CASE OF THE COMMUNITY POLICING IN ANTALYA POLICE DEPARTMENT

Yıl 2019, Sayı: 113, 103 - 127, 01.06.2019

Öz

Coproduction that means the participation of citizens in the delivery of public services is considered as one of the alternative service-provision methods in public administration. Coproduction model has been used in various fields such as health, education, local services and social services especially in the Western European countries and has become increasingly more important. There are some practices in Turkey within the scope of coproduction model. The aim of this study is to provide information collected from international literature about coproduction, and to examine two projects named “Neighborhood Watch” and “If I Only Knew” in terms of coproduction. In the study, a descriptive method has been used with the information obtained from the Community Policing Unit of Antalya Police Department in addition to literature review. At the end of the study, it was determined that the citizens tried to contribute in these projects with their suggestions, critiques and warnings in various environments such as face-to-face contacts, meetings, conferences, and the crime rates have decreased significantly with the implementation of additional door-locking systems, door and window alarms, etc. Awareness of the citizens related to security issues increased and they started to keep the doors locked in the sites and buildings where the projects were implemented.

Kaynakça

  • Aydın, A. H. (2014), “Suç Önlemenin Önemi ve Etkisi”, KMÜ Sosyal ve Ekonomı k Araştırmalar Dergı si,16 (Özel Sayı I), 82-84.
  • Alford, J. (2009), Engaging Public Sector Clients, Palgrave McMillan, New York.
  • Alford, J. (2014), “The Multiple Facets of Co-Production: Building on the Work of Elinor Ostrom”, Public Management Review, 16(3), 299-316.
  • Barnes, M., Harrison, S., Mort, M., Shardlow, P. ve Wistow, G. (1999), “The New Management of Community Care: User Groups, Citizenship and CoProduction”, The New Management of British Local Governance, (ss. 112- 127), Gerry Stoker (Der.), Macmillan Press Ltd., Hampshire/ London.
  • Bayley, D. H. (1988), Community Policing: A Report from the Devil’s Advocate. J. Greene, ve S. Mastrofski içinde, Community Policing: Rhetoric or Reality (s. 225-238). New York: Praeger.
  • Bendapudi, N. ve Leone, R. P. (2003), Psychological Implications of Customer Participation in Coproduction, Journal of Marketing, 67(1), 14-28.
  • Bovaird, T., Loeffler, E., Ryzin, G. G. ve Parrado, S. (2014), “User and Community Coproduction of Public Services: What Influences Citizens to Coproduce?”, Public Administration and the Modern State (pp. 109-124), J. D. Eberhard Bohne (Der), Palgrave Macmillan, New York.
  • Boyle, D., ve Harris, M. (2009), The Challenge of Co-production. London, United Kingdom: NESTA.Brudney, J. L. ve England, R. E. (1983), “Toward a Definition of the Coproduction Concept”, Public Administration Review, 43(1), 59-65.
  • Eijk, C. V. ve Steen, T. (2015), “Why Engage in Co-Production of Public Services? Mixing Theory and Empirical Evidence”, International Review of Administrative Sciences, 82(1), 28-46.
  • Eijk, C., Steen, T. ve Verschuere, B. (2017), “Co-Producing Safety in the Local Community: A Q Methodology Study on the Incentives of Belgian and Dutch Members of Neighborhood Watch Schemes”, Local Government Studies, 43(3), 323-343.
  • Ekinci, S. (2011), Devletin Dönüşümünün Güvenlik Alanına Yansıması: Türkiye’de Güvenlik Yönetişimi, Yayımlanmamış Doktora Tezi, Ankara Üniversitesi Sosyal Bilimler Enstitüsü Siyaset Bilimi ve Kamu Yönetimi Yönetim Bilimleri Anabilim Dalı, Ankara.
  • Frieling, M. A., Lindenberg, S. M. ve Stokman, F. N. (2014), “Collaborative Communities Through Coproduction: Two Case Studies”, American Review of Public Administration, 44(1), 35-58.
  • Gözler, K. ve Kaplan, G. (2014), İdare Hukukuna Giriş, Ekin Basın Yayın, Bursa. Grabosky, P. (2009), Community Policing, East and West, North and South. P. Grabosky içinde, Community Policing and Peacekeeping (s. 1-12). Boca Raton, Florida: CRC Press (Taylor ve Francis Group).
  • Herbert, S. (2009), Community Policing and Accountability. P. Grabosky içinde, Community Policing and Peacekeeping (s. 81-94). Boca Raton, Florida: CRC Press (Taylor & Francis Group).
  • Hunter, S. ve Ritchie, P. (2007), Co-Production and Personalization in Social Care. Jessica Kingsley Publishers, London.
  • Innes, M., Abbott, L., Lowe, T. ve Roberts, C. (2009), Seing Like a Citizen: Field Experiments in Community Intelligence-Led Policing. P. Grabosky içinde, Community Policing and Peacekeeping (s. 13-32). Boca Raton, Florida: CRC Press (Taylor & Francis Group).
  • Kappaler, V. E. ve Gaines, L. K. (2011), Community Policing: A Contemporary Perspective, 6th Edition. Waltham, MA: Anderson Publishing (Elsevier).
  • Keşke Demeden Projesi (2018), Antalya Emniyet Müdürlüğü Toplum Destekli Polislik Şube Müdürlüğü, http://www.antalya.pol.tr/Haberler/Sayfalar/
  • Keske-Demeden-Projesi-Faaliyetlerimiz-Devam-Ediyor.aspx, (Erişim Tarihi: 19.08.2018).
  • Kiser, L. L. ve Percy, S. L. (1980), “The Concept of Coproduction and Its Implications for Public Service Delivery”. Paper Presented in the Workshop in Political Theory and Policy Analysis, Annual Meetings of the American Society for Public Administration, San Francisco.
  • Komşu Kollama Projesi (2018), Antalya Emniyet Müdürlüğü Toplum Destekli Polislik Şube Müdürlüğü, http://www.antalya.pol.tr/tdp/sayfalar/komsukollama-projesi.aspx, (Erişim Tarihi: (09.06.2018).
  • Levine, C. H. (1984), “Citizenship and Service Delivery: The Promise of Coproduction”, Public Administration Review, 44(Special Issue), 178-189.
  • Löffler, E., Parrado, S., Bovaird, T., ve Ryzin, G. V. (2008),” If You Want to go Fast, Walk Alone. If You Want To Go Far, Walk Together: Citizens and the Co-Production of Public Services”, http://www.govint.org/fileadmin/user_upload/publications/ Coproduction_Citizen_Survey_2008.pdf (Erişim Tarihi:14.08.2018).
  • Löffler, E. (2018), “Why Co-Production is an Important Topic for Local Government”, http://www.govint.org/fileadmin/user_upload/publications/coproduction_ why_it_is_important.pdf , (Erişim Tarihi: 08.07.2018).
  • Lub, V. (2018), Neighborhood Watch in A Digital Age. Rotterdam: Palgrave Macmillan.
  • Ostrom, E., Parks, R. B., Whitaker, G. P. ve Percy, S. L. (1978), “The Public Service Production Process: A Framework for Analyzing Police Services”, Policy Studies Journal, 7(1), 381-389.
  • Ostrom, E. (1996), “Crossing The Great Divide: Coproduction, Synergy, and Development”, World Development, 24(6), 1073-1087.
  • Özgür, E., ve Erciyes, E. (2017), “Kamu Yönetiminde Yaşanan Dönüşümlerin İç Güvenlik Sektörüne Yansimaları”, Güvenlik Bilimleri Dergisi, Mayıs 2017, 6 (1), 79 – 109.
  • Patel, Z., Greyling, S., Parnell, S., ve Pirie, G. (2015), Coproduction Urban Knowledge: Experimenting with Alternative to Best Practice for Cape Town, South Africa, International Development Planning Review, 37(2), 187-203.
  • Pestoff, V. (2006), “Citizens and Coproduction of Welfare Services: Childcare in Eight European Countries”, Public Management Review, 8(4), 503-519.
  • Podgórniak-Krzykacz, A. (2015), “Co-Production for Local Public Services – A Case Study of the Cooperative Hallenbad Nörten-Hardenberg Eg”, Zarz dzanie Publiczne, 2(30), 165–176.
  • Ryan, B. (2012). “Co-Production: Option or Obligation?”, Australian Journal of Public Administration, 71 (3), 314-324.
  • Sancino A., ve Jacklin-Jarvis C. (2016) Co-production and Inter-Organisational Collaboration in the Provision of Public Services: A Critical Discussion, İçinde: Fugini M., Bracci E., Sicilia M. (Edt.) Co-production in the Public Sector, Springer Briefs in Applied Sciences and Technology, Springer, Cham, (13-26)
  • Schlappa, H. (2017), “Coproducing the Cities of Tomorrow: Fostering Collaborative Action to Tackle Decline in Europe’s Shrinking Cities”, European Urban and Regional Studies, 24(2), 162-174.
  • Shahana, R. (2018), “Practical Approaches to Co-Production”, http://www. communitylivingbc.ca/wp-content/uploads/Practical-approaches-to-coproduction.pdf, (Erişim Tarihi: 24.07.2018).
  • Susskind, L. ve Elliot, M. (1983), Paternalism, Conflict and Coproduction, Springer Science+ Business Media LLC, New York.
  • TDK (2011), Türkçe Sözlük (11. Baskı), Türk Dil Kurumu Yayınları, Ankara.
  • Toplum Destekli Polislik Şube Müdürlüğü. (2018), T.C. İçişleri Bakanlığı Emniyet Genel Müdürlüğü Asayiş Dairesi Başkanlığı: http://www.asayis.pol.tr/ sayfalar/tdp.aspx, (Erişim Tarihi:16.08.2018).
  • Tu, X. (2015), “Empowering Citizens in Public Services: A Systematic Review of Co-Production Cases”, 2015 IRSPM Conference, University of Birmingham, March 30th – April 1st, (pp. 1-18). Birmingham, UK.
  • Vanleene, D., Verschuere, B. ve Voets, J. (2015), “Benefits and Risks of Co-Production: A Preliminary Literature Review. Paper Presented at the IIAS Workshop on Coproduction, Nijmegen/Netherlands, Retrieved from https://biblio. ugent.be/publication/6909634, (Erişim Tarihi: 20.06.2018).
  • Whitaker, G. P. (1980), “Coproduction: Citizen Participation in Service Delivery”, Public Administration Review, 40, 240-246.
  • Williams, B. N., LePere-Schloop, M., Silk, P. D. ve Hebdon, A. (2016), “The Coproduction of Campus Safety and Security: A Case Study at the University of Georgia”, International Review of Administrative Sciences, 82(1), 110-130.
  • Zhong, L. Y. (2009), Community Policing in China: A New Era of Mass Line Policing. P. Grabosky içinde, Community Policing and Peacekeeping (s. 169-186). Boca Raton, Florida: CRC Press (Taylor & Francis Group).
Toplam 43 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Bölüm Research Article
Yazarlar

Mustafa Lamba Bu kişi benim

Sezai Öztop Bu kişi benim

Yayımlanma Tarihi 1 Haziran 2019
Yayımlandığı Sayı Yıl 2019 Sayı: 113

Kaynak Göster

APA Lamba, M., & Öztop, S. (2019). Kamu Hizmeti Sunumuna Vatandaş Katılımı Üretişim : Antalya Emniyet Müdürlüğü Toplum Destekli Polislik Örneği. Sayıştay Dergisi(113), 103-127.