Turizm Sektöründe Hizmet Robotlarının Kullanımı: İşverenler Üzerinde Nicel Bir Araştırma

Ercan İnce; Miraç Yücel Başer

doi:10.24010/soid.1261414

TR EN

Turizm Sektöründe Hizmet Robotlarının Kullanımı: İşverenler Üzerinde Nicel Bir Araştırma

Abstract

Teknolojideki gelişmeler hizmet robotlarının iş süreçlerinde itici bir güç haline gelmesine neden olmuştur. Birden fazla personelin yaptığı işi tek bir hizmet robotu üstlenebilmektedir. Hizmet robotları birçok rutin işi devraldığı için diğer çalışanlar müşterilere daha sağlıklı odaklanmaktadır. Hizmet robotlarının potansiyel faydaları ise işverenleri robotik teknoloji kullanımına teşvik etmektedir. Turizm sektöründe hizmet robotuna ilişkin hazırlanan bu araştırma işverenlerin hizmet robotu kullanma isteğini incelemeyi amaçlamaktadır. Bu amaç doğrusunda konaklama işletmeleri, restoran ve kafelerden 244 işverenden veri toplanmıştır. Verilerin analizinde ise yapısal eşitlik modeli kullanılmıştır. Yapısal eşitlik modeli analizi sonucunda iş sonuçları, sosyal etki ve performansın işverenlerin hizmet robotu kullanım isteği üzerinde pozitif etkisinin olduğu bulgusuna ulaşılmıştır.

Keywords

Turizm, Hizmet Robotları, İşverenler

Ethical Statement

Bu çalışma T.C. Iğdır Üniversitesi Etik Kurulu Başkanlığı’nın 14/12/2022 tarih ve 2022/21 sayılı etik onayı çerçevesinde gerçekleştirilmiştir.

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Details

Primary Language

Turkish

Subjects

Tourism (Other)

Journal Section

Research Article

Authors

Ercan İnce ^*
0000-0003-4821-8140
Türkiye

Miraç Yücel Başer
0000-0002-9394-8815
Türkiye

Early Pub Date

October 12, 2023

Publication Date

October 30, 2023

Submission Date

March 7, 2023

Acceptance Date

August 28, 2023

Published in Issue

Year 2023 Volume: 20 Number: 3

DOI

https://doi.org/10.24010/soid.1261414

IZ

https://izlik.org/JA98KA28TS

APA

İnce, E., & Başer, M. Y. (2023). Turizm Sektöründe Hizmet Robotlarının Kullanımı: İşverenler Üzerinde Nicel Bir Araştırma. Seyahat Ve Otel İşletmeciliği Dergisi, 20(3), 459-475. https://doi.org/10.24010/soid.1261414

AMA

1.İnce E, Başer MY. Turizm Sektöründe Hizmet Robotlarının Kullanımı: İşverenler Üzerinde Nicel Bir Araştırma. SOİD. 2023;20(3):459-475. doi:10.24010/soid.1261414

Chicago

İnce, Ercan, and Miraç Yücel Başer. 2023. “Turizm Sektöründe Hizmet Robotlarının Kullanımı: İşverenler Üzerinde Nicel Bir Araştırma”. Seyahat Ve Otel İşletmeciliği Dergisi 20 (3): 459-75. https://doi.org/10.24010/soid.1261414.

EndNote

İnce E, Başer MY (October 1, 2023) Turizm Sektöründe Hizmet Robotlarının Kullanımı: İşverenler Üzerinde Nicel Bir Araştırma. Seyahat ve Otel İşletmeciliği Dergisi 20 3 459–475.

IEEE

[1]E. İnce and M. Y. Başer, “Turizm Sektöründe Hizmet Robotlarının Kullanımı: İşverenler Üzerinde Nicel Bir Araştırma”, SOİD, vol. 20, no. 3, pp. 459–475, Oct. 2023, doi: 10.24010/soid.1261414.

ISNAD

İnce, Ercan - Başer, Miraç Yücel. “Turizm Sektöründe Hizmet Robotlarının Kullanımı: İşverenler Üzerinde Nicel Bir Araştırma”. Seyahat ve Otel İşletmeciliği Dergisi 20/3 (October 1, 2023): 459-475. https://doi.org/10.24010/soid.1261414.

JAMA

1.İnce E, Başer MY. Turizm Sektöründe Hizmet Robotlarının Kullanımı: İşverenler Üzerinde Nicel Bir Araştırma. SOİD. 2023;20:459–475.

MLA

İnce, Ercan, and Miraç Yücel Başer. “Turizm Sektöründe Hizmet Robotlarının Kullanımı: İşverenler Üzerinde Nicel Bir Araştırma”. Seyahat Ve Otel İşletmeciliği Dergisi, vol. 20, no. 3, Oct. 2023, pp. 459-75, doi:10.24010/soid.1261414.

Vancouver

1.Ercan İnce, Miraç Yücel Başer. Turizm Sektöründe Hizmet Robotlarının Kullanımı: İşverenler Üzerinde Nicel Bir Araştırma. SOİD. 2023 Oct. 1;20(3):459-75. doi:10.24010/soid.1261414

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Turizm Sektöründe Hizmet Robotlarının Kullanımı: İşverenler Üzerinde Nicel Bir Araştırma

Abstract

Keywords

The Use of Service Robots in the Tourism Industry: A Qualitative Research on Employers

Abstract

Keywords

Ethical Statement

References

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Publication Date

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Cited By

Exploring the Intention of Travel Agencies to Adopt Chatbots: Integrating TOE and MGB

YÖNETİCİ PERSPEKTİFİNDEN OTEL FAALİYETLERİNDE YAPAY ZEKÂYA DÖNÜŞÜM SORUNLARI