Turizm Sektöründe Hizmet Robotlarının Kullanımı: İşverenler Üzerinde Nicel Bir Araştırma

Ercan İnce; Miraç Yücel Başer

doi:10.24010/soid.1261414

TR EN

Turizm Sektöründe Hizmet Robotlarının Kullanımı: İşverenler Üzerinde Nicel Bir Araştırma

Öz

Teknolojideki gelişmeler hizmet robotlarının iş süreçlerinde itici bir güç haline gelmesine neden olmuştur. Birden fazla personelin yaptığı işi tek bir hizmet robotu üstlenebilmektedir. Hizmet robotları birçok rutin işi devraldığı için diğer çalışanlar müşterilere daha sağlıklı odaklanmaktadır. Hizmet robotlarının potansiyel faydaları ise işverenleri robotik teknoloji kullanımına teşvik etmektedir. Turizm sektöründe hizmet robotuna ilişkin hazırlanan bu araştırma işverenlerin hizmet robotu kullanma isteğini incelemeyi amaçlamaktadır. Bu amaç doğrusunda konaklama işletmeleri, restoran ve kafelerden 244 işverenden veri toplanmıştır. Verilerin analizinde ise yapısal eşitlik modeli kullanılmıştır. Yapısal eşitlik modeli analizi sonucunda iş sonuçları, sosyal etki ve performansın işverenlerin hizmet robotu kullanım isteği üzerinde pozitif etkisinin olduğu bulgusuna ulaşılmıştır.

Anahtar Kelimeler

Turizm , Hizmet Robotları , İşverenler

Kaynakça

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Ayrıntılar

Birincil Dil

Türkçe

Konular

Turizm (Diğer)

Bölüm

Araştırma Makalesi

Yazarlar

Ercan İnce ^*
0000-0003-4821-8140
Türkiye

Miraç Yücel Başer
0000-0002-9394-8815
Türkiye

Erken Görünüm Tarihi

12 Ekim 2023

Yayımlanma Tarihi

30 Ekim 2023

Gönderilme Tarihi

7 Mart 2023

Kabul Tarihi

28 Ağustos 2023

Yayımlandığı Sayı

Yıl 2023 Cilt: 20 Sayı: 3

DOI

https://doi.org/10.24010/soid.1261414

IZ

https://izlik.org/JA98KA28TS

APA

İnce, E., & Başer, M. Y. (2023). Turizm Sektöründe Hizmet Robotlarının Kullanımı: İşverenler Üzerinde Nicel Bir Araştırma. Seyahat ve Otel İşletmeciliği Dergisi, 20(3), 459-475. https://doi.org/10.24010/soid.1261414

Cited By

Exploring the Intention of Travel Agencies to Adopt Chatbots: Integrating TOE and MGB

Journal of Quality Assurance in Hospitality & Tourism

https://doi.org/10.1080/1528008X.2024.2386588

Seyahat ve Otel İşletmeciliği (Journal of Travel and Hotel Business) is licensed under a Creative Commons Attribution-NonCommercial 4.0 International (CC BY-NC 4.0).

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Turizm Sektöründe Hizmet Robotlarının Kullanımı: İşverenler Üzerinde Nicel Bir Araştırma

Turizm Sektöründe Hizmet Robotlarının Kullanımı: İşverenler Üzerinde Nicel Bir Araştırma

Öz

Anahtar Kelimeler

The Use of Service Robots in the Tourism Industry: A Qualitative Research on Employers

Abstract

Keywords

Kaynakça

Ayrıntılar

Birincil Dil

Konular

Bölüm

Yazarlar

Erken Görünüm Tarihi

Yayımlanma Tarihi

Gönderilme Tarihi

Kabul Tarihi

Yayımlandığı Sayı

DOI

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Cited By

Exploring the Intention of Travel Agencies to Adopt Chatbots: Integrating TOE and MGB