THE USE OF SERVQUAL MODEL AND QUALITY FUNCTION DEPLOYMENT QFD) IN AN INTEGRATIVE APPROACH IN HOSPITALITY INDUSTRY

Volume: 3 Number: 1 March 1, 2006
ATİLLA Akbaba
EN TR

THE USE OF SERVQUAL MODEL AND QUALITY FUNCTION DEPLOYMENT QFD) IN AN INTEGRATIVE APPROACH IN HOSPITALITY INDUSTRY

Abstract

Keywords

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References

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APA
Akbaba, A. (2006). TURİZM İŞLETMELERİNİN KALİTE GELİŞTİRME ÇABALARINDA SERVQUAL MODELİ VE KALİTE FONKSİYON GÖÇERİMİ’NİN (KFG) BİRLİKTE KULLANIMI. Seyahat Ve Otel İşletmeciliği Dergisi, 3(1). https://izlik.org/JA63GD28SE