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Year 2014, Volume: 7 Issue: 1, 12 - 18, 02.11.2014

Abstract

CUSTOMER SATISFACTION MEASUREMENT TOOL BY ANALYSING TURKISH PRODUCT REVIEWS

Year 2014, Volume: 7 Issue: 1, 12 - 18, 02.11.2014

Abstract

Sentiment analysis aims to determine the attitude of a speaker or a writer with respect to some topic or the overall contextual polarity of a document. The aim of this study is classifying the text in social media with context analysis. Unlike the past, nowadays people are interacting via social networks. These analyses have potential of wide spread applicability. We examined the customer reviews of the products and determined the polarity of the reviews by considering the language features of the customers. The ultimate goal of this study is to extract the features of the humans’ attitudes, polarity etc. towards any kind of topic by considering the language used in the product reviews. This study automatically classifies positive and negative comments using ML methods with high accuracy. The promising results indicate very high accuracy.

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Details

Other ID JA37MC79AE
Journal Section Makaleler(Araştırma)
Authors

- Zeynep This is me

- Orhan This is me

- Süleyman This is me

Fatih Giriş This is me

Migena Ceyhan This is me

Elton Domnori This is me

Publication Date November 2, 2014
Published in Issue Year 2014 Volume: 7 Issue: 1

Cite

APA Zeynep, .-., Orhan, .-., Süleyman, .-., Giriş, F., et al. (2014). CUSTOMER SATISFACTION MEASUREMENT TOOL BY ANALYSING TURKISH PRODUCT REVIEWS. Türkiye Bilişim Vakfı Bilgisayar Bilimleri Ve Mühendisliği Dergisi, 7(1), 12-18.
AMA Zeynep, Orhan, Süleyman, Giriş F, Ceyhan M, Domnori E. CUSTOMER SATISFACTION MEASUREMENT TOOL BY ANALYSING TURKISH PRODUCT REVIEWS. TBV-BBMD. November 2014;7(1):12-18.
Chicago Zeynep, -, - Orhan, - Süleyman, Fatih Giriş, Migena Ceyhan, and Elton Domnori. “CUSTOMER SATISFACTION MEASUREMENT TOOL BY ANALYSING TURKISH PRODUCT REVIEWS”. Türkiye Bilişim Vakfı Bilgisayar Bilimleri Ve Mühendisliği Dergisi 7, no. 1 (November 2014): 12-18.
EndNote Zeynep -, Orhan -, Süleyman -, Giriş F, Ceyhan M, Domnori E (November 1, 2014) CUSTOMER SATISFACTION MEASUREMENT TOOL BY ANALYSING TURKISH PRODUCT REVIEWS. Türkiye Bilişim Vakfı Bilgisayar Bilimleri ve Mühendisliği Dergisi 7 1 12–18.
IEEE .-. Zeynep, .-. Orhan, .-. Süleyman, F. Giriş, M. Ceyhan, and E. Domnori, “CUSTOMER SATISFACTION MEASUREMENT TOOL BY ANALYSING TURKISH PRODUCT REVIEWS”, TBV-BBMD, vol. 7, no. 1, pp. 12–18, 2014.
ISNAD Zeynep, - et al. “CUSTOMER SATISFACTION MEASUREMENT TOOL BY ANALYSING TURKISH PRODUCT REVIEWS”. Türkiye Bilişim Vakfı Bilgisayar Bilimleri ve Mühendisliği Dergisi 7/1 (November 2014), 12-18.
JAMA Zeynep -, Orhan -, Süleyman -, Giriş F, Ceyhan M, Domnori E. CUSTOMER SATISFACTION MEASUREMENT TOOL BY ANALYSING TURKISH PRODUCT REVIEWS. TBV-BBMD. 2014;7:12–18.
MLA Zeynep, - et al. “CUSTOMER SATISFACTION MEASUREMENT TOOL BY ANALYSING TURKISH PRODUCT REVIEWS”. Türkiye Bilişim Vakfı Bilgisayar Bilimleri Ve Mühendisliği Dergisi, vol. 7, no. 1, 2014, pp. 12-18.
Vancouver Zeynep -, Orhan -, Süleyman -, Giriş F, Ceyhan M, Domnori E. CUSTOMER SATISFACTION MEASUREMENT TOOL BY ANALYSING TURKISH PRODUCT REVIEWS. TBV-BBMD. 2014;7(1):12-8.

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