Research Article

The effect of unlimited improvement on education service quality: A research at Baghdad University

Volume: 11 Number: 2 December 31, 2023
TR

The effect of unlimited improvement on education service quality: A research at Baghdad University

Abstract

The researchers focused their studies on the use of continuous improvement in the educational process through a procedure adjustments and improvements to teaching performance by excluding traditional means and replacing them with modern means Such as the use of computer hardware, displays, laboratories and modern means of communication in a manner that leads to improvement The efficiency of teaching performance, which in turn is reflected in the educational process and efficiency of the outputs of this process. It was realized that educational institutions should adopt modern methods of learning in order to ensure keeping abreast of the scientific developments that serve the educational process, thus contributing to the speed of communication between the student and the teacher Helps to survive under technological developments. In the current research, the impact of unlimited improvement on service quality was statistically tested through the case study of Baghdad university. The findings through the regression analysis indicate a positive relationship between the two concepts.

Keywords

References

  1. References Akroush, M. N., & Khatib, F. S. (2009). The impact of service quality dimensions on performance: an empirical investigation of Jordan’s commercial banks. Journal of accounting, business and management, 16(1), 22-44. Ay, O., & Nurov, G. (2017). Impact of unlimited improvement on organizational performance: An application. The International New Issues In Social Sciences, 4(4), 89-95. Benshina, K. (2018). The relationship between unlimited improvement and business performance. The International New Issues in Social Sciences, 6. Berry, L. L., Parasuraman, A., & Zeithaml, V. A. (1994). Improving service quality in America: Lessons learned. Academy of Management Executive, 8(2), 32-52. Cheng, J.-S., & Lin, Y.-C. (2014). Effects of service quality on organizational performance. Journal Statistics, 30(6), 1131-1140. Dervitsiotis, K. N. (2003). The pursuit of sustainable business excellence: guiding trasformation for effective orgainzational change. Evans, T. R., & Dean, J. W. (2003). Total quality management, organization and strategy. USA: Thompson Learning. Ghimire, A. J. (2012). Service quality and customer satisfaction in the restaurant business - Case study of Sagarmatha Nepalese Restaurant in Vantaa (Master's Thesis). Kokkola, Finalnd: Central Ostrobothnia University of Applied Sciences. Hilton, R. W. (2005). Managerial Accounting. Mc Graw-Hill Co Inc. Kaplan, R. S., & Atkinson, A. A. (1998). Advanced Management Accounting. Prentice Hal Inc. Küçük, O. (2011). Toplam Kalıte Yönetımınde Yeni bir Uygulama: Sınırsız İyileşme. 11. Ulusal Üretim Araştırmaları Sempozyumu, (pp. 44-54). Istanbul. Küçük, O. (2012). Kıyaslama (Benchmarking). Ankara: Seçkin Yayıncılık. Küçük, O. (2014). Researcher's Handbook: Research Methods. Ankara: Sagem Yayıncılık. Küçük, O. (2016). Bilimsei Araştırma Yöntemleri. Ankara: Ekin Basım Yayın. Küçük, O. (2016). Total Quality Management - Unlimited Improvement EFQM Excellence Model. Ankara: Seçkin Yayıncılık. Küçük, O., & Küçük, N. (2012). Sınırsız İyileşmenin Örgüt Performansına Etkisi: Bir Uygulama., (p. 769). Konya 10 - 12 Mayıs. Liu, C.-M., & Wang, T.-Y. (2017). A study on the effect of service quality on customer loyalty and corporate performance in financial industry. Problems and perspectives in Management, 15(2-2), 355-363. Mclancy, E., & Atrill, P. (2007). Management Accounting for Decision Makers. Prentice Hall Co. Parasuraman, A., Berry, L. L., & Zeithaml, V. A. (1991). Percieved Service Quality as a Customer-Based Performance Measure: An Empirical Examination of Organizational Barriers Using an Extended Service Quality Model. Human Resource Management, 30(3), 335-364. Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A Conceptual Model of Service Quality and its implications for Future Research. Journal of Marketing, 49, 41-50. Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1994). Alternative Scales for Measuring Service Quality: A Comparative Assessment Based on Psychometric and Diagnostic Criteria. Journal of Retailing, 70(3), 201-230. Weetman, P. (2006). Management Accounting. Pearson Education Limited.

Details

Primary Language

English

Subjects

-

Journal Section

Research Article

Publication Date

December 31, 2023

Submission Date

December 14, 2019

Acceptance Date

March 23, 2023

Published in Issue

Year 2023 Volume: 11 Number: 2

APA
Jaber Mohammed, M. (2023). The effect of unlimited improvement on education service quality: A research at Baghdad University. The International New Issues in Social Sciences, 11(2), 137-156. https://izlik.org/JA88AK73FH
AMA
1.Jaber Mohammed M. The effect of unlimited improvement on education service quality: A research at Baghdad University. TiniSoS. 2023;11(2):137-156. https://izlik.org/JA88AK73FH
Chicago
Jaber Mohammed, Mohammed. 2023. “The Effect of Unlimited Improvement on Education Service Quality: A Research at Baghdad University”. The International New Issues in Social Sciences 11 (2): 137-56. https://izlik.org/JA88AK73FH.
EndNote
Jaber Mohammed M (December 1, 2023) The effect of unlimited improvement on education service quality: A research at Baghdad University. The International New Issues in Social Sciences 11 2 137–156.
IEEE
[1]M. Jaber Mohammed, “The effect of unlimited improvement on education service quality: A research at Baghdad University”, TiniSoS, vol. 11, no. 2, pp. 137–156, Dec. 2023, [Online]. Available: https://izlik.org/JA88AK73FH
ISNAD
Jaber Mohammed, Mohammed. “The Effect of Unlimited Improvement on Education Service Quality: A Research at Baghdad University”. The International New Issues in Social Sciences 11/2 (December 1, 2023): 137-156. https://izlik.org/JA88AK73FH.
JAMA
1.Jaber Mohammed M. The effect of unlimited improvement on education service quality: A research at Baghdad University. TiniSoS. 2023;11:137–156.
MLA
Jaber Mohammed, Mohammed. “The Effect of Unlimited Improvement on Education Service Quality: A Research at Baghdad University”. The International New Issues in Social Sciences, vol. 11, no. 2, Dec. 2023, pp. 137-56, https://izlik.org/JA88AK73FH.
Vancouver
1.Mohammed Jaber Mohammed. The effect of unlimited improvement on education service quality: A research at Baghdad University. TiniSoS [Internet]. 2023 Dec. 1;11(2):137-56. Available from: https://izlik.org/JA88AK73FH