The effect of unlimited improvement on education service quality: A research at Baghdad University
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Anahtar Kelimeler
Kaynakça
- References Akroush, M. N., & Khatib, F. S. (2009). The impact of service quality dimensions on performance: an empirical investigation of Jordan’s commercial banks. Journal of accounting, business and management, 16(1), 22-44. Ay, O., & Nurov, G. (2017). Impact of unlimited improvement on organizational performance: An application. The International New Issues In Social Sciences, 4(4), 89-95. Benshina, K. (2018). The relationship between unlimited improvement and business performance. The International New Issues in Social Sciences, 6. Berry, L. L., Parasuraman, A., & Zeithaml, V. A. (1994). Improving service quality in America: Lessons learned. Academy of Management Executive, 8(2), 32-52. Cheng, J.-S., & Lin, Y.-C. (2014). Effects of service quality on organizational performance. Journal Statistics, 30(6), 1131-1140. Dervitsiotis, K. N. (2003). The pursuit of sustainable business excellence: guiding trasformation for effective orgainzational change. Evans, T. R., & Dean, J. W. (2003). Total quality management, organization and strategy. USA: Thompson Learning. Ghimire, A. J. (2012). Service quality and customer satisfaction in the restaurant business - Case study of Sagarmatha Nepalese Restaurant in Vantaa (Master's Thesis). Kokkola, Finalnd: Central Ostrobothnia University of Applied Sciences. Hilton, R. W. (2005). Managerial Accounting. Mc Graw-Hill Co Inc. Kaplan, R. S., & Atkinson, A. A. (1998). Advanced Management Accounting. Prentice Hal Inc. Küçük, O. (2011). Toplam Kalıte Yönetımınde Yeni bir Uygulama: Sınırsız İyileşme. 11. Ulusal Üretim Araştırmaları Sempozyumu, (pp. 44-54). Istanbul. Küçük, O. (2012). Kıyaslama (Benchmarking). Ankara: Seçkin Yayıncılık. Küçük, O. (2014). Researcher's Handbook: Research Methods. Ankara: Sagem Yayıncılık. Küçük, O. (2016). Bilimsei Araştırma Yöntemleri. Ankara: Ekin Basım Yayın. Küçük, O. (2016). Total Quality Management - Unlimited Improvement EFQM Excellence Model. Ankara: Seçkin Yayıncılık. Küçük, O., & Küçük, N. (2012). Sınırsız İyileşmenin Örgüt Performansına Etkisi: Bir Uygulama., (p. 769). Konya 10 - 12 Mayıs. Liu, C.-M., & Wang, T.-Y. (2017). A study on the effect of service quality on customer loyalty and corporate performance in financial industry. Problems and perspectives in Management, 15(2-2), 355-363. Mclancy, E., & Atrill, P. (2007). Management Accounting for Decision Makers. Prentice Hall Co. Parasuraman, A., Berry, L. L., & Zeithaml, V. A. (1991). Percieved Service Quality as a Customer-Based Performance Measure: An Empirical Examination of Organizational Barriers Using an Extended Service Quality Model. Human Resource Management, 30(3), 335-364. Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A Conceptual Model of Service Quality and its implications for Future Research. Journal of Marketing, 49, 41-50. Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1994). Alternative Scales for Measuring Service Quality: A Comparative Assessment Based on Psychometric and Diagnostic Criteria. Journal of Retailing, 70(3), 201-230. Weetman, P. (2006). Management Accounting. Pearson Education Limited.
Ayrıntılar
Birincil Dil
İngilizce
Konular
-
Bölüm
Araştırma Makalesi
Yazarlar
Yayımlanma Tarihi
31 Aralık 2023
Gönderilme Tarihi
14 Aralık 2019
Kabul Tarihi
23 Mart 2023
Yayımlandığı Sayı
Yıl 2023 Cilt: 11 Sayı: 2