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DİJİTAL HASTALIKLARA BİR ÖRNEK: “ZOOM” YORGUNLUĞUNUN NEDENLERİ VE ÇALIŞANLAR ÜZERİNDEKİ ETKİLERİ

Year 2022, Volume: 12 Issue: 2, 383 - 400, 01.04.2022

Abstract

Son yıllarda araştırmacılar, görüntülü toplantı teknolojisinin günlük mesai uygulamasını bozacağını ve insanların sosyalleşme biçimini değiştireceğini öngörmüşlerdir. 2020 yılında Kovid-19 pandemisi, görüntülü toplantı sayısında etkili bir artışa sebep olmuştur ve “Zoom”, ücretsiz ve kullanımı kolay olduğu için başlıca kullanılan yazılım haline gelmiştir. Yazılımı, verimlilik, öğrenme ve sosyal etkileşim için önemli bir araç olsa da tüm gün görüntülü toplantıda olmak yorucu olup ““Zoom” Yorgunluğu” teriminin popüler olmasını sağlamıştır. Bu makalede “Zoom” yorgunluğun olası sebepleri üzerine odaklanılmıştır ve mevcut “Zoom” ara yüzünün muhtemelen sebep olduğu psikolojik, sosyal ve fizyolojik sonuçların çeşitli yönlerini belirleyen dört argüman üzerine yoğunlaşılmıştır. Bu argümanlar akademik teori ve araştırmaya dayalıdır. Bu çalışmada ayrıca, “Zoom” kullanan 16 çalışanın, “Zoom” yorgunluğu durumları derinlemesine görüşme ile incelenmiştir. Bu amaçla “Zoom” platformunu gerek iş gerekse özel görüşmeler için sık kullanan 8 kadın 8 erkek çalışan ile görüşülmüştür. Görüşmede kişilerin “Zoom” hakkındaki düşünceleri ve platformu kullanım sıklıkları hakkında bilgi alınmış ve “Zoom” yorgunluğu üzerine fikirlerine başvurulmuştur.

References

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  • Argyle, M., & Dean, J. (1965). Eye-contact, distance and affiliation. Sociometry, 28(3), 289–304. https://doi.org/10.2307/2786027.
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  • Duval, S., & Wicklund, R. A. (1972). A theory of objective self awareness. Academic Press.
  • Fejfar, M., & Hoyle, R. (2000). Effect of private self-awareness on negative affect and selfreferent attribution: A quantitative review. Personality and Social Psychology Review, 4, 132–142. https://doi.org/10.1207/S15327957PSPR0402_02. Franklin, D. (2019). Megatech, 2050’de Teknoloji. Çeviren: Büşra Seyrek. Siyah Kitap: İstanbul.
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  • Gonzales AL, Hancock JT. (2008). “Identity shift in computer-mediated environments”. Media Psychology. 11:167–85.24.
  • Hall, E. T. (1966). The hidden dimension. New York, NY: Doubleday.
  • Hinds, P. J. (1999). The cognitive and interpersonal costs of video. Media Psychology, 1 (4), 283–311. https://doi.org/10.1207/s1532785xmep0104_1.
  • Hughes, Owen (2020). “Google Meet video-conferencing and chat app: A cheat sheet”. Erişim Tarihi: 09.05.2020. from https://www.techrepublic.com/article/google-meet-video-conferencing-and-chat-app-a-cheat-sheet/.
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  • Kendon, A. (1970). Movement coordination in social interaction: Some examples described. Acta Psychologica, 32, 101–125. https://doi.org/10.1016/0001-6918(70) 90094-6.
  • Nadler, R. (2020). Understanding "Zoom fatigue": Theorizing spatial dynamics as third skins in computer-mediated communication. Computers and Composition, 58 (102613). https://doi.org/10.1016/j.compcom.2020.102613.
  • Riva, G., Wiederhold, B. K., & Mantovani, F. (2021). Surviving COVID-19: The neuroscience of smart working and distance learning. Cyberpsychology, Behavior, and Social Networking, 24(2), 79–85.
  • Sanz-Blas, S., Buzova, D., & Miquel-Romero, M. J. (2019). From instagram overuse to instastress and emotional fatigue: The mediation of addiction. Spanish Journal of Marketing - ESIC, 23(2), 143–161. https://doi.org/10.1108/SJME-12-2018-0059. Schmidt, E. ve Cohen, J. (2015). Yeni Dijital Çağ. Çeviren: Ümit Şensoy. Optimist Yayınları: İstanbul.
  • Shensa, A., Escobar-Viera, C. G., Sidani, J. E., Bowman, N. D., Marshal, M. P., & Primack, B. A. (2017). Problematic social media use and depressive symptoms among U.S. Young adults: A nationally-representative study. Social Science & Medicine, 182, 150–157. https://doi.org/10.1016/j.socscimed.2017.03.061.
  • Stokel- Walker (2020). “How Skype lost its crown to Zoom?” Erişim Tarihi: 12.05.2020 from https://www.wired.co.uk/article/skype-coronavirus-pandemic.
  • Takac, M., Collett, J., Blom, K. J., Conduit, R., Rehm, I., & Foe, A. D. (2019). Public speaking anxiety decreases within repeated virtual reality training sessions. PloS One, 14(5). https://doi.org/10.1371/journal.pone.0216288. Article e0216288.
  • Tamborini, R., Bowman, N. D., Eden, A., Grizzard, M., & Organ, A. (2010). Defining media enjoyment as the satisfaction of intrinsic needs. Journal of Communication, 60 (4), 758–777. https://doi.org/10.1111/j.1460-2466.2010.01513.x.
  • Oppezzo, M., & Schwartz, D. L. (2014). Give your ideas some legs: The positive effect of walking on creative thinking. Journal of Experimental Psychology: Learning, Memory, and Cognition, 40(4), 1142–1152. https://doi.org/10.1037/a0036577.
  • Wallace, S.E. (Ed.). (1971). Total Institutions (1st ed.). Routledge. https://doi.org/10.4324/9781315135724.
  • Wang, Z., & Jia, K. (2019). Frustum convnet: Sliding frustums to aggregate local point-wise features for amodal 3d object detection. In 2019 IEEE/RSJ International Conference on Intelligent Robots and Systems (IROS) (pp. 1742-1749). IEEE.
  • Yoa, J., & Cao, X. (2017). The balancing mechanism of social networking overuse and rational usage. Computers in Human Behavior, 75, 415–422.
  • ELEKTRONİK KAYNAKLAR https://www.du.edu/it/services/software/collaboration/teams https://www.businessofapps.com/data/zoom-statistics/

AN EXAMPLE OF A DIJITAL DISEASE: CAUSES OF THE “ZOOM” FATIGUE AND ITS EFFECTS ON EMPLOYEES

Year 2022, Volume: 12 Issue: 2, 383 - 400, 01.04.2022

Abstract

In recent years, researchers have predicted that video meeting technology will disrupt the daily work practice and change the way people socialize. In 2020, the Covid-19 pandemic caused an effective increase in the number of video meetings; furthermore, “Zoom” has become mainstream software because it's free and easy to use. While its software is an essential tool for productivity, learning, and social interaction, being in a video meeting all day is tiring and has made the term ““Zoom” Fatigue” popular. Within this article, possible causes of “Zoom” fatigue and four arguments that determine various aspects of the psychological, social and physiological consequences that the current “Zoom” interface is likely to cause are focused on. These arguments are based on academic theory and research. In this study, “Zoom” fatigue conditions of 16 employees using “Zoom” are also examined by in-depth interviews. For this purpose, 8 female and 8 male employees frequently using “Zoom” platform for both business and private meetings are interviewed. During the interview, information obtained about the thoughts of the people through “Zoom” and the frequency of their use of the platform, and their opinions on “Zoom” fatigue are consulted.

References

  • Altman I., Vinsel A.M. (1977). Personal Space. In: Altman I., Wohlwill J.F. (eds) Human Behavior and Environment. Springer, Boston, MA. https://doi.org/10.1007/978-1-4684-0808-9_5.
  • Argyle, M., & Dean, J. (1965). Eye-contact, distance and affiliation. Sociometry, 28(3), 289–304. https://doi.org/10.2307/2786027.
  • Bailenson, J. N. (2021). Nonverbal overload: A theoretical argument for the causes of zoom fatigue. Technology Mind and Behavior, 2(1). https://doi.org/10.1037/ tmb0000030.
  • BTM (2020). Uzaktan Çalışma Anketi. https://btm.istanbul/haber, Erişim Tarihi: 11.05.2021
  • Chawla, A. (2020). Coronavirus (COVID-19) – ‘Zoom’ application boon or bane. Available at: SSRN https://doi.org/10.2139/ssrn.3606716.
  • Duval, S., & Wicklund, R. A. (1972). A theory of objective self awareness. Academic Press.
  • Fejfar, M., & Hoyle, R. (2000). Effect of private self-awareness on negative affect and selfreferent attribution: A quantitative review. Personality and Social Psychology Review, 4, 132–142. https://doi.org/10.1207/S15327957PSPR0402_02. Franklin, D. (2019). Megatech, 2050’de Teknoloji. Çeviren: Büşra Seyrek. Siyah Kitap: İstanbul.
  • Fosslien, L. & Duffy, M. W. (2020). How to Combat Zoom Fatigue. Harvard Business Review, 29.
  • Gonzales AL, Hancock JT. (2008). “Identity shift in computer-mediated environments”. Media Psychology. 11:167–85.24.
  • Hall, E. T. (1966). The hidden dimension. New York, NY: Doubleday.
  • Hinds, P. J. (1999). The cognitive and interpersonal costs of video. Media Psychology, 1 (4), 283–311. https://doi.org/10.1207/s1532785xmep0104_1.
  • Hughes, Owen (2020). “Google Meet video-conferencing and chat app: A cheat sheet”. Erişim Tarihi: 09.05.2020. from https://www.techrepublic.com/article/google-meet-video-conferencing-and-chat-app-a-cheat-sheet/.
  • Ingram, R. E., Cruet, D., Johnson, B. R., & Wisnicki, K. S. (1988). Self- focused attention, gender, gender role, and vulnerability to negative affect. Journal of Personality and Social Psychology, 55(6), 967–978. https://doi.org/10.1037/0022-3514.55.6.967. Iqbal, M. (2020). Zoom revenue and usage statistics. Business of apps. Retrieved February 12, 2021 from https://www.businessofapps.com/data/zoom-statistics/.
  • Kendon, A. (1970). Movement coordination in social interaction: Some examples described. Acta Psychologica, 32, 101–125. https://doi.org/10.1016/0001-6918(70) 90094-6.
  • Nadler, R. (2020). Understanding "Zoom fatigue": Theorizing spatial dynamics as third skins in computer-mediated communication. Computers and Composition, 58 (102613). https://doi.org/10.1016/j.compcom.2020.102613.
  • Riva, G., Wiederhold, B. K., & Mantovani, F. (2021). Surviving COVID-19: The neuroscience of smart working and distance learning. Cyberpsychology, Behavior, and Social Networking, 24(2), 79–85.
  • Sanz-Blas, S., Buzova, D., & Miquel-Romero, M. J. (2019). From instagram overuse to instastress and emotional fatigue: The mediation of addiction. Spanish Journal of Marketing - ESIC, 23(2), 143–161. https://doi.org/10.1108/SJME-12-2018-0059. Schmidt, E. ve Cohen, J. (2015). Yeni Dijital Çağ. Çeviren: Ümit Şensoy. Optimist Yayınları: İstanbul.
  • Shensa, A., Escobar-Viera, C. G., Sidani, J. E., Bowman, N. D., Marshal, M. P., & Primack, B. A. (2017). Problematic social media use and depressive symptoms among U.S. Young adults: A nationally-representative study. Social Science & Medicine, 182, 150–157. https://doi.org/10.1016/j.socscimed.2017.03.061.
  • Stokel- Walker (2020). “How Skype lost its crown to Zoom?” Erişim Tarihi: 12.05.2020 from https://www.wired.co.uk/article/skype-coronavirus-pandemic.
  • Takac, M., Collett, J., Blom, K. J., Conduit, R., Rehm, I., & Foe, A. D. (2019). Public speaking anxiety decreases within repeated virtual reality training sessions. PloS One, 14(5). https://doi.org/10.1371/journal.pone.0216288. Article e0216288.
  • Tamborini, R., Bowman, N. D., Eden, A., Grizzard, M., & Organ, A. (2010). Defining media enjoyment as the satisfaction of intrinsic needs. Journal of Communication, 60 (4), 758–777. https://doi.org/10.1111/j.1460-2466.2010.01513.x.
  • Oppezzo, M., & Schwartz, D. L. (2014). Give your ideas some legs: The positive effect of walking on creative thinking. Journal of Experimental Psychology: Learning, Memory, and Cognition, 40(4), 1142–1152. https://doi.org/10.1037/a0036577.
  • Wallace, S.E. (Ed.). (1971). Total Institutions (1st ed.). Routledge. https://doi.org/10.4324/9781315135724.
  • Wang, Z., & Jia, K. (2019). Frustum convnet: Sliding frustums to aggregate local point-wise features for amodal 3d object detection. In 2019 IEEE/RSJ International Conference on Intelligent Robots and Systems (IROS) (pp. 1742-1749). IEEE.
  • Yoa, J., & Cao, X. (2017). The balancing mechanism of social networking overuse and rational usage. Computers in Human Behavior, 75, 415–422.
  • ELEKTRONİK KAYNAKLAR https://www.du.edu/it/services/software/collaboration/teams https://www.businessofapps.com/data/zoom-statistics/
There are 26 citations in total.

Details

Primary Language Turkish
Journal Section Makaleler
Authors

Nur Emine Koç 0000-0002-3477-8019

Publication Date April 1, 2022
Submission Date February 1, 2022
Acceptance Date February 15, 2022
Published in Issue Year 2022 Volume: 12 Issue: 2

Cite

APA Koç, N. E. (2022). DİJİTAL HASTALIKLARA BİR ÖRNEK: “ZOOM” YORGUNLUĞUNUN NEDENLERİ VE ÇALIŞANLAR ÜZERİNDEKİ ETKİLERİ. Turkish Online Journal of Design Art and Communication, 12(2), 383-400.


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