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LEARNERS’ SATISFACTION LEVEL WITH ONLINE STUDENT PORTAL AS A SUPPORT SYSTEM IN AN OPEN AND DISTANCE eLEARNING ENVIRONMENT (ODeL)

Year 2015, Volume: 16 Issue: 3, 33 - 47, 06.07.2015
https://doi.org/10.17718/tojde.32741

Abstract

Learner support in an open, distance and online learning is defined as “all activities and elements in education that respond to a known learner or group of learners, and which are designed to assist in the cognitive, affective, and systemic realms of the learning process” (Brindley, et. al, 2004). Teaching and tutoring, advising and counseling, and information and administration are the main institutional systems involved in learner support. The UP Open University functions under an open and distance e-learning (ODeL) framework of distance education where most of its academic and non-academic processes are done through the Internet. It has developed an online Academic Information Management System (AIMS) which serves as the gateway to the University’s academic operations. The Online Student Portal (OSP) is the component of the system for the students. OSP serves such functionalities as online registration, viewing of grades, request for their records, payment of fees, and information hub. The study analyzed the learners’ satisfaction with the portal’s functionality, efficiency, appearance, ease of use, and security. An online survey was conducted of continuing undergraduate and graduate students (n=147) who were admitted prior to the implementation of the portal and thus had experienced both the manual and online processes. The survey was conducted from September 26 to October 3, 2013. In general, about 85 percent of those who participated in the survey were either very satisfied or satisfied with their overall experience of the portal. Ninety percent of the total participants found the portal cost-effective and informative. Overall, the participants identified the portal as a convenient and effective venue for getting accurate and immediate information about their performance, school activities, academic schedules, and other information relevant to their learning transactions. These features had made the portal an important student support tool that may enhance the learning experience of online learners. 

References

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  • Presley, A., & Presley, T. (2009). Factors influencing student acceptance and use of academic portals. Journal of Computing in Higher Education, 21(3), 167-182. Retrieved April 3, 2014 from http://dx.doi.org/10.1007/s12528009-9022-7
  • Pullan, M. (2011). Online support services for undergraduate millennial students. Journal of
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  • Shea, P., & Armitage, S. (2002). Guidelines for Creating Student Services Online. WCET LAAP
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  • Steinbrown, P. E., & Merideth, E. M. (2003). An outward design support system to increase self-efficacy in online teaching and learning. Campus-Wide Information Systems, 20(1), 17- Retrieved April 3, 2014. http://search.proquest.com/docview/218052044?accountid=47253
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  • University of the Philippines Open University website, available http://www2.upou.edu.ph UPOU Student Portal. Available at http://our.upou.edu.ph/student/ Vorhiss, S. N. V. and T. Falkner. 2004. Transformation of Student Services: The Process and Challenge of Change. Retrieved April 3, 2014 from http://www.c3l.uni- oldenburg.de/cde/support/fa04/Vol.%209%20chapters/VanVorhissFalkner.pdf
Year 2015, Volume: 16 Issue: 3, 33 - 47, 06.07.2015
https://doi.org/10.17718/tojde.32741

Abstract

References

  • Abuhamdieh, A. H., and L. Sehwai. 2007. A comparative study of campus portal user acceptance: Student and faculty perspectives. Journal of STEM Education: Innovations and Research, 8(3), 40-49. Retrieved April 3, 2014 from http://search.proquest.com/docview/222841617?accountid=141440
  • Amer, M. K. 2012. Determinants of Students' Satisfaction with University Portal Services in
  • Jordan. Retrieved April 3, 2014 from http://www.meu.edu.jo/ar/images/document/a3mal/elec/Determinants%20of%20Stude nts%20Satisfaction%20with%20University%20Portal%20Services%20in%20Jordan%20
  • %20Mohammad%20%20Khalil%20Amer.pdf Baker, B. D. 2012. Revisiting the Age-Old Question: Does Money Matter in Education?
  • Retrieved April 3, 2014 from http://www.shankerinstitute.org/images/doesmoneymatter_final.pdf
  • Bandalaria, M. 2011. Ensuring Quality Education in Open and Distance eLearning (ODeL)
  • Through Virtual Learning Communities. AAOU Journal, Vol 6, No. 1. Retrieved April 3, 2014 http://www.academia.edu/991464/Ensuring_Quality_Education_in_Open_and_Distance_e
  • Learning_ODeL_Through_Virtual_Learning_Communities Blackboard Institute Student Services Survey. 2010. Quantitative Survey. Blackboard
  • Institute. Retrieved April 3, 2014 from http://www.blackboard.com/CMSPages/GetFile.aspx?guid=749bf20b-76a2-4a7e-b56c- 71ddf7ca7c05
  • Bozkaya, M., and E.I. Aydin. 2007. The Relationship Between Teacher Immediacy Behaviors and Learners’ Perceptions of Social Presence and Satisfaction in Open and Distance Education: The Case of Anadolu University Open Education Faculty. The Turkish
  • Online Journal of Educational Technology-TOJET October 2007 ISSN: 1303-6521 volume 6
  • Issue 4 Article 7. Retrieved April 3, 2014 from http://www.tojet.net/articles/v6i4/647.pdf
  • Brindley, J. E., C.Walti, and O. Zawacki-Richter. 2004. Learner Support on Open, Distance and Online Learning Environments. Bibliotheks-und Informationssystem der Universität
  • Oldenburg 2004. Retrieved April 3, 2014 from http://www.unioldenburg.de/fileadmin/user_upload/c3l/master/mde/download/asfvolum e9_ebook.pdf
  • Effective Practices Snapshot: Student Services for Online Learners. Higher Education Edition. Retrieved April 3, 2014 from http://www.blackboard.com/CMSPages/GetFile.aspx?guid=749bf20b-76a2-4a7e-b56c- 71ddf7ca7c05
  • Floyd, D. L., and D. Casey-Powell. 2004. New Roles for Student Support Services in Distance
  • Learning. New Directions for Community Colleges, no. 128, Winter 2004 © Wiley Periodicals,
  • Inc. Retrieved April 3, 2014 from http://faculty.education.illinois.edu/abenson/472cc/w4articles/floyd_chap7.pdf
  • Hara, N., and R. Kling. 1999. Students Frustrations with a Web-Based Distance Education
  • Course. Retrieved April 3, 2014 from http://firstmonday.org/article/view/710/620
  • Hartnett, M., A. St. George, and J. Dron. 2011. Examining Motivation in Online Distance
  • Learning Environments: Complex, Multifaceted, and Situation-Dependent. Retrieved April 3, 2014 from http://www.irrodl.org/index.php/irrodl/article/view/1030/1954
  • Kenworthy, B. 2003. Supporting The Student in New Teaching and Learning Environments.
  • Rethinking Learner Support in Distance Education, no.104. Routledge Falmer. NY Lemley, D., R. Sudweeks, S.K. Howell, R.D. Laws, and O. Sawyer. 2007. The Effects of
  • Immediate and Delayed Feedback on Secondary Distance Learners. Quarterly Review of Distance Education, 8(3), 251-260,294-295. Retrieved April 3, 2014 from http://search.proquest.com/docview/231183210?accountid=47253
  • Liao, C. et al. 2011. Factors Influencing the Intended use of Web Portals. Online
  • Information Review, vol. 35, no. 2, pp. 237-254. Retrieved April 3, 2014 from http://dx.doi.org/10.1108/14684521111128023
  • Mills, R. 2003. The Centrality of Learner Support in Open and Distance Learning. Rethinking
  • Learner Support in Distance Education, no.104. Routledge Falmer. NY Nelson, R. 2007. Student support services for distance education students in nursing programs. Annual Review of Nursing Education, 5, 183-XIII. Retrieved April 3, 2014 from http://search.proquest.com/docview/216909556?accountid=141440
  • Presley, A., & Presley, T. (2009). Factors influencing student acceptance and use of academic portals. Journal of Computing in Higher Education, 21(3), 167-182. Retrieved April 3, 2014 from http://dx.doi.org/10.1007/s12528009-9022-7
  • Pullan, M. (2011). Online support services for undergraduate millennial students. Journal of
  • Higher Education Theory and Practice, 11(2), 66-83. Retrieved April 3, 2014 from http://search.proquest.com/docview/911783841?accountid=47253
  • Shea, P., & Armitage, S. (2002). Guidelines for Creating Student Services Online. WCET LAAP
  • Project Beyond the Administrative Core: Creating Web-based Student Services for Online Learners. Retrieved April 3, 2014 http://www.wcet.wiche.edu/wcet/docs/beyond/overview.pdf
  • Steinbrown, P. E., & Merideth, E. M. (2003). An outward design support system to increase self-efficacy in online teaching and learning. Campus-Wide Information Systems, 20(1), 17- Retrieved April 3, 2014. http://search.proquest.com/docview/218052044?accountid=47253
  • Usun, S. 2004. Learner Support Services in Distance Education System (A Case Study in Turkey). Turkish Online Journal of Distance Education-TOJDE. October 2004 ISSN 1302- 6488 Volume: 5 Number: 4.Retrieved April 3, 2014 from http://tojde.anadolu.edu.tr/tojde16/articles/s_usun.htm
  • University of the Philippines Open University website, available http://www2.upou.edu.ph UPOU Student Portal. Available at http://our.upou.edu.ph/student/ Vorhiss, S. N. V. and T. Falkner. 2004. Transformation of Student Services: The Process and Challenge of Change. Retrieved April 3, 2014 from http://www.c3l.uni- oldenburg.de/cde/support/fa04/Vol.%209%20chapters/VanVorhissFalkner.pdf
There are 37 citations in total.

Details

Primary Language English
Journal Section Articles
Authors

Percia V. Secreto This is me

Rhodora L. Pamulaklakın This is me

Publication Date July 6, 2015
Submission Date July 6, 2015
Published in Issue Year 2015 Volume: 16 Issue: 3

Cite

APA Secreto, P. V., & Pamulaklakın, R. L. (2015). LEARNERS’ SATISFACTION LEVEL WITH ONLINE STUDENT PORTAL AS A SUPPORT SYSTEM IN AN OPEN AND DISTANCE eLEARNING ENVIRONMENT (ODeL). Turkish Online Journal of Distance Education, 16(3), 33-47. https://doi.org/10.17718/tojde.32741