Year 2020, Volume 21 , Issue 4, Pages 110 - 123 2020-10-01

DEVELOPMENT OF ONLINE COURSE SATISFACTION SCALE

Fatma BAYRAK [1] , Moanes H. TIBI [2] , Arif ALTUN [3]


Higher education institutions consider student satisfaction to be one of the main factors in determining the quality of their online learning. The purpose of this study was to develop a reliable, valid, and practical instrument to measure online students’ satisfaction as well as to explore the psychometric and theoretical concerns surrounding the construct validity of existing satisfaction scales. The study was carried out in 2017–2018 fall and spring with participants consisting of freshmen who took the online course in a state university (Nfall=1585; Nspring=1206). In this study exploratory factor analysis (EFA) (Study 1-NEFA=921) and confirmatory factor analysis (CFA) (Study 1-NCFA=664; Study 1-NCFA=1206) were performed to assess the construct validity of the scale’s measures. As proof of validity, the effect of gender on satisfaction was examined, for which independent sample t-test was performed. For the criterion validity, the relationship between computer and internet self-efficacy and satisfaction scores of the learners was examined. The finalized version of satisfaction scale, consisting of eight items, demonstrated that the scale is suitable for general use. Suggestions for future researchers and practioners are proposed.
Online learning, student satisfaction, scale development
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Primary Language en
Subjects Social
Journal Section Articles
Authors

Orcid: 0000-0001-8500-1456
Author: Fatma BAYRAK (Primary Author)
Institution: Hacettepe University Ankara, TURKEY
Country: Turkey


Orcid: 0000-0002-0661-5212
Author: Moanes H. TIBI
Institution: Faculty of Education Beit Berl College Kfar Saba, ISRAEL
Country: Israel


Orcid: 0000-0003-4060-6157
Author: Arif ALTUN
Institution: Hacettepe University Ankara, TURKEY
Country: Turkey


Dates

Application Date : November 25, 2019
Acceptance Date : October 22, 2020
Publication Date : October 1, 2020

APA Bayrak, F , Tıbı, M , Altun, A . (2020). DEVELOPMENT OF ONLINE COURSE SATISFACTION SCALE . Turkish Online Journal of Distance Education , 21 (4) , 110-123 . DOI: 10.17718/tojde.803378