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Bir Lisanüstü Uygulamalı Dilbilim Programına Yönelik Öğrenci Memnuniyeti Araştırması

Year 2019, Volume: 10 Issue: 3, 346 - 385, 31.07.2019
https://doi.org/10.17569/tojqi.540933

Abstract

Yüksek
öğrenim kurumları bilimsel araştırma, teknoloji ve sosyal ve ekonomik refaha
katkıda bulunarak, sosyal dönüşüme yardımcı olarak ve bireyleri çeşitli
becerilerle donatarak toplumu geliştirip ihtiyaçlarını karşılayan önemli
oluşumlardır. Bu yüzden bir nevi üniversite müşterisi olan öğrencilerin
memnuniyetini araştırma son derece mühimdir çünkü öğrenci fikirleri eğitim
kalitesini değerlendirmede ve kurumun rekabetçi eğitim ortamında hayatta
kalabilmesi için çok önemli bir ölçüttür. Var olan alan yazın çeşitli
programlarda öğrenci memnuniyetini irdeleyen pek çok çalışmayı özetlemektedir.
Ancak bu alan yazında lisansüstü uygulamalı dilbilimi programlarına yönelik
memnuniyet çalışmaları eksiktir. Bu yüzden mezkûr durum çalışması, Türkiye’deki
bir devlet üniversitesinin uygulamalı dilbilimi programına kayıtlı yüksek
lisans ve doktora öğrencilerinin memnuniyet derecesini araştırmayı
hedeflemektedir.  Bu nitel araştırma
kapsamında gönüllü 13 yüksek lisans ve 6 doktora öğrencisi ile bireysel ve yarı
yapılandırılmış yüz yüze mülakatlar gerçekleştirilmiştir. Nitel içerik analizi
sonucunda elde edilen bulgular, programın donanımlı öğretim kadrosu, tatmin
edici hizmetler ve akademik üretimi teşvik sayesinde kaliteli yüksek eğitim
sunması hasebiyle çoğunluk tarafından etkili bulunduğunu göstermektedir.
Ancak,  ölçme değerlendirme ve akademik
danışmanlığın iyileştirilmeye ihtiyaç duyulan iki önemli alan olduğu
görülmüştür. Çalışma sonunda program koordinatörlerine benzer programların
eğitim ve hizmet kalitesini artırma konusunda öneriler verilmektedir.

References

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An Investigation of Student Satisfaction with an Applied Linguistics Graduate Programme

Year 2019, Volume: 10 Issue: 3, 346 - 385, 31.07.2019
https://doi.org/10.17569/tojqi.540933

Abstract





Universities are key institutions that serve to
improve society and meet its needs by contributing to scientific research,
technology, and social and economic welfare, helping social transformation,
equipping individuals with versatile skills, to list but a few. Hence, it is of
utmost importance to investigate students’ satisfaction level with
universities, for student opinions serve as a very important criterion to
evaluate education quality and help them survive in competitive education
environment. The existing literature documents several studies investigating
student satisfaction in a wide array of areas. Yet, it lacks studies on
satisfaction with graduate education at Applied Linguistics. Thus, the current
exploratory case study aims at finding out the satisfaction level of MA and PhD
students enrolled at the Applied Linguistics programme of a public higher
education institution in Turkey. A qualitative inquiry was conducted via
individual and semi-structured face-to-face interviews with 13 MA and 6 PhD
voluntary students at the programme. The findings gathered from a qualitative
content analysis show that the programme was found efficient due to high
education quality thanks to well-equipped teaching staff, good services, and
encouragement to produce academically. Yet, assessment and evaluation and
academic supervision were found as two aspects to be improved.  In the end, programme coordinators are
provided ways to enhance both education and service quality of similar
programmes. 

References

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  • Altaş, D. (2006). Üniversite öğrencilerinin memnuniyet araştırması. Marmara Üniversitesi İİBF Dergisi, 21(1), 439-458.
  • Alves, H., & Raposo, M. (2007). Conceptual model of student satisfaction in higher education. Total Quality Management & Business Excellence, 18(5), 571-588. doi:10.1080/14783360601074315
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  • Athiyaman, A. (1997). Linking student satisfaction and service quality perceptions: the case of university education. European Journal of Marketing 31(7), 528-540
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  • Aydemir, E. (2016). A new approach for ranking universities based on student satisfaction. Journal of Higher Education 6(3), 128-141. doi:10.2399/yod.16.011.
  • Batmaz, V., Öztürk, R., Vardar, Ö., Yanık, M., Yarman, S., & Yazıcı, H. (2011). A proposal from Istanbul university for a new legislation on higher education. Journal of Higher Education, 1(1), 6-7. doi:10.2399/yod.11.006
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  • Durmaz, Ş. (2011). Qafqaz Üniversite öğrencilerinin üniversitede beğendikleri yönlere ilişkin değerlendirmeleri. Journal of Qafqaz University Economics and Administration, 31, 30-36.
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  • Elliott, K. M., & Healy, M. A. (2001). Key factors influencing student satisfaction related to recruitment and retention. Journal of Marketing for Higher Education, 10(4), 1-11. doi:10.1300/j050v10n04_01
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  • Erdem, A. R. (2013). Changing roles and missions of university in information society. Journal of Higher Education 3(2), 109-120. doi:10.2399/yod.13.013
  • Erdoğan, E., & Bulut, E. (2015). Investigation of factors affect satisfaction levels of business students’. Journal of Management Economics and Business, 2(26), 151-170. doi: org/10.17130/ijmeb.2015.11.26.907
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  • Giorgetti, F. M. (2014). Doktora Eğitiminin Tarihi, Felsefesi ve Ritüelleri: İstanbul Üniversitesi Örneği [PowerPoint slides]. Retrieved from file:///C:/Users/dell/Desktop/Doktora-Eğitiminin- Tarihi-Felsefesi-ve-Ritüelleri-İstanbul-Üniversitesi-Örneği.
  • Gocer, A. (2010). A qualitative research on the teaching strategies and class applications of the high School teachers who teach English in Turkey as a foreign language. Education, 131(1), 196- 210.
  • Göksu, G. G. (2015). Yükseköğretim finansmanı kapsamında yaşanan değişimlerin ve yeniliklerin analizi. SAÜ Eğitim Bilimleri Enstitüsü. Sakarya.
  • Hahessy, S., Burke, E., Byrne, E., Farrelly, F., Kelly., M., Mooney, B., & Meskell, P. (2014). Indicators of student satisfaction in postgraduate blended learning programmes: Key messages from a survey study. The all Ireland Journal of Teaching & Learning in Higher Education, 6 (3), 1941-19423.
  • Hernández, M. S. (2009). Graduates’ degree of satisfaction with the MA program in teaching English as foreign language at the university of Costa Rica. Revista de Lenguas Modernas, 10, 373-392.
  • İçli, G. (2001). Eğitim, istihdam ve teknoloji. PamukkaleÜniversitesi Eğitim Fakültesi Dergisi, 9, 65- 71.
  • Jalali, A., Islam, A., & Ariffin, K. H. K. (2011). Service satisfaction: The case of a higher learning institution in Malaysia. International Education Studies, 4(1), 182-192.
  • Jonsson, A. (2014). Rubrics as a way of providing transparency in assessment. Assessment & Evaluation in Higher Education, 39 (7), 840-852. doi: 10.1080/02602938.2013.875117.
  • Kara Ö. T. (2017). Students’ satisfaction levels of Turkish teaching program and services provided in this program in Turkish teaching department at Cukurova university. Journal of Theory and Practice in Education, 13(1), 144-157.
  • Karakütük, K. (1989). Türkiye’de lisansüstü öğretim, sorunları ve çözüm önerileri. Ankara Üniversitesi Eğitim Bilimleri Fakültesi Dergisi, 22(1), 505-528. doi: 10.1501/Egifak_0000000881.
  • Kashan, A. (2012). Measuring Student Satisfaction of Master Level Students; Evidence from University of Sargodha, Pakistan. School of Doctoral Studies (European Union) Journal, 216-222.
  • Kaya, İ., & Engin, O. (2007). A research on measuring student satisfaction level for quality of education improving in higher education system. Journal of Education and Social Sciences, 174, 106-115.
  • Koğar, H., & Sayın, A. (2014). Analysis in the accuracy of classification in students’ graduate school entrance. Ankara University, Journal of Faculty of Educational Sciences, 47(1), 171-186. doi: 10.1501/Egifak_0000001322
  • Koshkin, A. P., Rassolov, I. M., & Novikov, A. V. (2017). Monitoring social media: Students satisfaction with university administration activities. Education and Information Technologies, 22(5), 2499-2522. doi:10.1007/s10639-016-9558-x
  • Kotler, P. & Keller, K. L. (2012). Marketing Management (14th ed.). Boston: Prentice Hall.
  • Macnamara, J. (2005). Media content analysis: Its uses, benefits and best practice methodology. Asia Pacific Public Relations Journal, 6(1), 1-34.
  • Mai, L. (2005). A comparative study between UK and US: The satisfaction satisfaction in higher Education and its influential factors. Journal of Marketing Management, 21, 859-878.
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There are 68 citations in total.

Details

Primary Language English
Journal Section Articles
Authors

Şakire Erbay Çetinkaya 0000-0003-2594-1205

Selma Yılmaz This is me 0000-0002-5985-7629

Publication Date July 31, 2019
Submission Date March 16, 2019
Published in Issue Year 2019 Volume: 10 Issue: 3

Cite

APA Erbay Çetinkaya, Ş., & Yılmaz, S. (2019). An Investigation of Student Satisfaction with an Applied Linguistics Graduate Programme. Turkish Online Journal of Qualitative Inquiry, 10(3), 346-385. https://doi.org/10.17569/tojqi.540933
AMA Erbay Çetinkaya Ş, Yılmaz S. An Investigation of Student Satisfaction with an Applied Linguistics Graduate Programme. TOJQI. July 2019;10(3):346-385. doi:10.17569/tojqi.540933
Chicago Erbay Çetinkaya, Şakire, and Selma Yılmaz. “An Investigation of Student Satisfaction With an Applied Linguistics Graduate Programme”. Turkish Online Journal of Qualitative Inquiry 10, no. 3 (July 2019): 346-85. https://doi.org/10.17569/tojqi.540933.
EndNote Erbay Çetinkaya Ş, Yılmaz S (July 1, 2019) An Investigation of Student Satisfaction with an Applied Linguistics Graduate Programme. Turkish Online Journal of Qualitative Inquiry 10 3 346–385.
IEEE Ş. Erbay Çetinkaya and S. Yılmaz, “An Investigation of Student Satisfaction with an Applied Linguistics Graduate Programme”, TOJQI, vol. 10, no. 3, pp. 346–385, 2019, doi: 10.17569/tojqi.540933.
ISNAD Erbay Çetinkaya, Şakire - Yılmaz, Selma. “An Investigation of Student Satisfaction With an Applied Linguistics Graduate Programme”. Turkish Online Journal of Qualitative Inquiry 10/3 (July 2019), 346-385. https://doi.org/10.17569/tojqi.540933.
JAMA Erbay Çetinkaya Ş, Yılmaz S. An Investigation of Student Satisfaction with an Applied Linguistics Graduate Programme. TOJQI. 2019;10:346–385.
MLA Erbay Çetinkaya, Şakire and Selma Yılmaz. “An Investigation of Student Satisfaction With an Applied Linguistics Graduate Programme”. Turkish Online Journal of Qualitative Inquiry, vol. 10, no. 3, 2019, pp. 346-85, doi:10.17569/tojqi.540933.
Vancouver Erbay Çetinkaya Ş, Yılmaz S. An Investigation of Student Satisfaction with an Applied Linguistics Graduate Programme. TOJQI. 2019;10(3):346-85.