BİLGİ İLETİŞİM TEKNOLOJİLERİ VE TOPLAM KALİTE YÖNETİMİ İLE KALİTE PERFORMANS ALGISI İLİŞKİSİ

Öz

Çalışmanın amacı, ev tekstili üretim işletmesinin kaplama bölümündeki süreçlerin otomasyon sistemine aktarılması ile kalite performansının ne şekilde değişeceğini araştırmaktır. Toplam kalitenin şirketlerde verimliliği ne ölçüde etkilediği araştırılmıştır. Bilgi iletişim teknolojileri ile toplam kalite yönetiminin destekleyici rolü incelenmiştir. Bu amaçla bir aracılık modeli oluşturulmuştur. Veriler tekstil sektöründe faaliyet gösteren bir işletmenin kaplama bölümü çalışanlarından elde edilmiştir. Modelin analizi sonucunda TKY uygulamalarının TKY-BİT farkındalığı ve kalite performansı ilişkisinde tam aracılık rolü belirlenmiştir.

Anahtar Kelimeler

• Toplam Kalite Yönetimi
• Bilgi İletişim Teknolojileri
• kalite performans

RELATIONSHIP BETWEEN INFORMATION COMMUNICATION TECHNOLOGIES AND TOTAL QUALITY MANAGEMENT AND QUALITY PERFORMANCE PERCEPTION

Abstract

The aim of the study is to investigate the extent to which the quality performance will be changed by transferring the processes in the coating section of the home textile production enterprise to the automation system. The effects of total quality on the efficiency of companies were investigated. The supporting role of total quality management with information communication technologies is examined. For this purpose, an intermediary model has been created. The data were obtained from the employees of the coating department of a company operating in the textile sector.As a result of the analysis of the model, the full mediation role of TQM applications in relation to TQM-ICT awareness and quality performance was determined.

Keywords

• Total quality management
• information communication Technologies
• quality performance

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