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BİLGİ İLETİŞİM TEKNOLOJİLERİ VE TOPLAM KALİTE YÖNETİMİ İLE KALİTE PERFORMANS ALGISI İLİŞKİSİ

Yıl 2021, , 41 - 66, 10.06.2021
https://doi.org/10.26468/trakyasobed.680765

Öz

Çalışmanın amacı, ev tekstili üretim işletmesinin kaplama bölümündeki süreçlerin otomasyon sistemine aktarılması ile kalite performansının ne şekilde değişeceğini araştırmaktır. Toplam kalitenin şirketlerde verimliliği ne ölçüde etkilediği araştırılmıştır. Bilgi iletişim teknolojileri ile toplam kalite yönetiminin destekleyici rolü incelenmiştir. Bu amaçla bir aracılık modeli oluşturulmuştur. Veriler tekstil sektöründe faaliyet gösteren bir işletmenin kaplama bölümü çalışanlarından elde edilmiştir. Modelin analizi sonucunda TKY uygulamalarının TKY-BİT farkındalığı ve kalite performansı ilişkisinde tam aracılık rolü belirlenmiştir.

Kaynakça

  • Ahmad, N., Haque, A. F. M. A., & Hasin, A. A. (2001). Current Trend İn Computer Aided Process Planning. In Proceedings of the 7th Annual Paper Meet and 2nd International Conference, Paper No. 10, 81-92.
  • Ahmed, S. & Hassan, M., (2003). Survey And Case İnvestigations On Application Of Quality Management Tools And Techniques İn Smıs. International Journal Of Quality And Reliability Management. 20(7), 795–826.
  • Alpar, R., (2014). Uygulamalı İstatistik Ve Geçerlik-Güvenirlik, 3. Baskı, Ankara: Detay Yayınları.
  • Ang, C., Davies, M. & Finlay, P.N. (2000). Measure To Assess The İmpact Of İnformation Technology On Quality Management. International Journal Of Quality & Reliability Management, 17, 1, 42-65.
  • Arumugam, V., Ooi, K-B. And Fong, T-C. (2008). TQM Practices And Quality Management Performance- An İnvestigation Of Their Relationship Using Data From ISO 9001:2000 Firms İn Malaysia. The TQM Magazine, 20(6), 636-650.
  • Atakan, T., (2006). Trakya Bölgesinde Tekstil İşletmelerinde Kalite Yaklaşımı Ve Müşteri Memnuniyeti Analizi (Yayımlanmamış Doktora Tezi). Trakya Üniversitesi, Edirne.
  • Baron, R. M. & Kenny, D. (1986). The Moderator-Mediator Variable Distinction İn Social Psychological Research: Conceptual, Strategic, And Statistical Considerations. Journal Of Personality And Social Psychology, 51(6), 1173-1182.
  • Bayraktar, E. Ve Efe, M. (2006). Kurumsal Kaynak Planlaması(ERP) Ve Yazılım Seçim Süreci. Selçuk Üniversitesi Sosyal Bilimler Enstitüsü Dergisi. 15, 689-709.
  • Behara, S.R., & Gundersen, E.D. (2001). Analysis Of Quality Management Practices İn Services. International Journal Of Quality And Reliability Management, 18(6), 584-603.
  • Brah, S.A. & Tee, S.S.L. (2002). Relationship Between TQM And Performance Of Singapore Companies. International Journal Of Quality & Reliability Management, 19(4), 356-379.
  • Brah S.A. & Lim H. Y. (2006). The Effects Of Technology And TQM On The Performance Of Logistics Companies. International Journal Of Physical Distribution & Logistics Management, 36(3)3, 192-209.
  • Çokluk, Ö., Şekercioğlu G. & Büyüköztürk, Ş. (2012). Sosyal Bilimler İçin Çok Değişkenli Estetik SPSS Ve Lısrel Uygulamaları. 2. Baskı. Ankara: Pegem Akademi.
  • Demirel, M. Y. & Kararağaç İ. (2014). Bilgisayar Destekli Üretim Süreçlerine Genel Bir Bakış. Engineer & The Machinery Magazine, 652, 51-61.
  • Dewhurst, F.W., Martínez-Lorente, A.R. & Sánchez-Rodríguez, C. (2003). An İnitial Assessment Of The İnfluence Of IT On TQM: A Multiple Case Study. International Journal Of Operations&Production Management, 23(4), 348-74.
  • Douglas, T.J. & Judge, W.Q. (2001). Total Quality Management İmplemantation And Competitive Advantage: The Role Of Structural Control And Exploration. Academy Of Management Journal, 44(1), 158-169.
  • Eren, S.S., Gül, H. & Tokgöz, E. (2013). Küçük Ve Orta Boy İşletmelerde (KOBİ) Örgütsel Ve Yenilik Performansı İlişkisinin Genel Performansa Etkileri. Journal Of Yaşar University Dergisi, 29 (1), 4872-4895.
  • Flynn, B.B., Schroeder, R. & Sakakibara, S. (1994). A Framework For Quality Management Research And An Associated Measurement İnstrument. Journal Of Operations Management, 11, 339-366.
  • Fok, L. Y., Fok, W. M., & Hartman, S. J. (2001). Exploring The Relationship Between Total Quality Management And İnformation Systems Development. Information & Management, 38(6), 355–371.
  • Forza, C. (1995), Bilgi Sistemlerinin Kalite Performansına Etkisi: Ampirik Bir Çalışma, International Operations & Production Management, 15(6), 69-83.
  • Hasan, M. & Kerr, R.M. (2003). The Relationship Between TQM Practices And Organizational Performance İn Service Organization. The TQM Magazine, 15(4), 286-291.
  • Hayes, A.F. (2012). PROCESS: A Versatile Computational Tool For Observed Variable Mediation, Moderation, And Conditional Process Modeling, (White Paper). Erişim Tarihi: 14.01.2020 Http://Www.Afhayes.Com.
  • Hayes, A.F. & Rockwood, N. J. (2017). Regression-Based Statistical Mediation, Moderation, And Conditional Process Analysis: Observations, Recommendations, And İmplementation, Behaviour Research And Therapy, 98, 39-57.
  • Islam, O., Baoum, Y. & Hasan, S.H. (2016). Total Quality Management For Information Systems İn Saudi Firms, International Journal Of Computer Applications, 134 (4), 36-40.
  • Jeng, Y.C. (1998). Performance Evaluation Of ISO 9000 Registered Companies İn Taiwan. The TQM Magazine, 10(2), 132-138.
  • Johnson, P.F., Klassen, R.D., Leenders, M.R., & Awaysheh, A. (2007). Utilizing E-Business Technologies İn Supply Chain The İmpact Of Firm Characteristics And Teams. Journal Of Operations Management, 25(6), 1255-1274.
  • Kalaycı, Ş. (2010). Spss Uygulamalı Çok Değişkenli İstatistik Teknikleri. 5. Baskı. Ankara: Asıl Yayın Dağıtım.
  • Kaynak, H. (2003). The Relationship Between Total Quality Management Practices And Their Effects On Firm Performance. Journal Of Operations Management, 21, 405–435.
  • Khanam, S., Siddiqui, J., & Talib, F. (2013). Role Of Information Technology İn Total Quality Management: A Literature Review. International Journal Of Advanced Research İn Computer Engineering &Technology, 2(8), 2433-2445.
  • Khanam, S., Siddiqui, J. & Talib, F. (2014). Assessing The Awareness Of Total Quality Management And Information Technology İn The Indian Information And Communication Technology Industry: An Empirical Analysis. XVIII Annual International Conference Of The Society Of Operations Management Proceedings Of SOM 2014, December 12-14, 2014, Department Of Management Studies, IIT Roorkee, 834-839.
  • Khanam, S., Talib, F. & Siddiqui, J. (2015). Identification of total quality management enablers and information technology resources for ICT industry: a Pareto analysis approach. International Journal Information Quality, 4(1), 18-41.
  • Khanam, S. (2016). Implementation of TQM Enablers & IT Resources in The Indian ICT Organizations (Yayımlanmamış Doktora Tezi). Aligarh Muslim University, Hindistan.
  • Khanna, H. K., Laroiyaa, S.C. & Sharma, D.D. (2010). Quality Management in Indian Manufacturing Organizations: Some Observations and Results from a Pilot Survey. Brazilian Journal of Operations & Production Management, 7 (1), 141-162.
  • Kumar, V. Choisne, F., Grosbis, D. & Kumar, U. (2009). Impact of TQM on company's performance. International Journal of Quality & Reliability Management, 26 (1), 23-37.
  • Kumar, P., Maiti, J., Gunasekaran, A. (2018). Impact of quality management systems on firm performance. International Journal of Quality & Reliability Management, 35(5)5, 1034-1059.
  • Küçük, O. (2011). Stratejik işletme bilgisi ve yönetimi. 2. Baskı. Ankara: Seçkin Yayıncılık.
  • Küçük, O., Yılmaz, E., Şen, İ. ve Küçük, N. (2015). Toplam kalite yönetiminin işletme performansına etkisi:lojistik sektöründe bir uygulama. The Journals of Academic Social Science Studies, 34, 53-67.
  • Lai Wai, S.M.D., Seebaluck, A.L.K. & Teeroovengadum, V. (2011). Impact of information technology on quality management dimensions and its implications. European Business Review, 23(6), 592–608.
  • Martínez-Lorente, A.R., Sánchez-Rodríguez C., & Dewhurst F. W. (2004). The effect of information technologies on TQM: An initial analysis. International Journal Production Economics, 89 77–93.
  • Mjema, E. A. M., Victor, M. A. M. & Mwinuka, M. S. M. (2005). Analysis of roles of IT on quality management. The TQM Magazine, 17, 364-375.
  • Pawar, K.S., & Driva, H. (2000). Electronic trading in the supply chain: a holistic implementation framework. Logistics Information Management, 13(1), 21–32.
  • Prajogo, D.I., & Brown, A. (2004). The relationship between TQM practices and quality performance and the role of formal TQM programs: An Australian empirical study. Quality Management Journal, 11, 31–43.
  • Ptak C., & Schragenheim E. (2000). ERP: tools, techniques and applications for ıntegrating the supply chain, 2.Ed. New York:St. Lucie Press, Boca Raton.
  • Rogers, D.S., Daughtery, P.J. & Ellinger, A.E. (1996). The relationship between information technology and warehousing performance. Logistics and Transportation Review, 32, 404-421.
  • Samson, D. & Terziovski, M. (1999). The relationship between total quality management practices and operational performance. Journal Of Operations Management, 17, 393–409.
  • Sanchez-Rodriguez, C., Dewhurst, W.F., & Martinez-Lorente, R.A. (2006). IT use in supporting TQM initiatives: an empirical investigation. International Journal of Operations and Production Management, 26(5), 486-504.
  • Saraph, J. V., Benson, P. G. & Schroeder, R. G. (1989). An instrument for measuring the critical factors of quality management. Decision Sciences, 20(4), 810-829.
  • Siddiqui, J. & Rahman, Z. (2007), TQM principles' application on information systems for empirical goals, The TQM Magazine, 19 (1), 76 – 87.
  • Taka, J. & Prasad, S. (1998). Cultural and structural constraints on total quality management implementation. Total Quality Management, 9(8), 703-710.
  • Talib, F., Rahman, Z. & Qureshi, M. N. (2010). The relationship between total quality management and quality performance in the service industry: a theoretical model. International Journal of Business, Management and Social Sciences, 1(1), 113-128.
  • Taylor, W. A. (1995). Senior executives and ISO 9000: attitudes, behaviours and commitment. International Journal of Quality & Reliability Management, 12(4), 40-57.
  • Victor, M.A.M., Mjema, E.A.M. & Mwinuka, M.S.M. (2005). Analysis of roles of IT on quality management, The TQM Magazine, 17(4), 36
  • Vouzas, F. & Psychogios, A.G. (2007). Assessing managers awareness of TQM, The TQM Magazine, 19(1), 62–75.

RELATIONSHIP BETWEEN INFORMATION COMMUNICATION TECHNOLOGIES AND TOTAL QUALITY MANAGEMENT AND QUALITY PERFORMANCE PERCEPTION

Yıl 2021, , 41 - 66, 10.06.2021
https://doi.org/10.26468/trakyasobed.680765

Öz

The aim of the study is to investigate the extent to which the quality performance will be changed by transferring the processes in the coating section of the home textile production enterprise to the automation system. The effects of total quality on the efficiency of companies were investigated. The supporting role of total quality management with information communication technologies is examined. For this purpose, an intermediary model has been created. The data were obtained from the employees of the coating department of a company operating in the textile sector.As a result of the analysis of the model, the full mediation role of TQM applications in relation to TQM-ICT awareness and quality performance was determined.

Kaynakça

  • Ahmad, N., Haque, A. F. M. A., & Hasin, A. A. (2001). Current Trend İn Computer Aided Process Planning. In Proceedings of the 7th Annual Paper Meet and 2nd International Conference, Paper No. 10, 81-92.
  • Ahmed, S. & Hassan, M., (2003). Survey And Case İnvestigations On Application Of Quality Management Tools And Techniques İn Smıs. International Journal Of Quality And Reliability Management. 20(7), 795–826.
  • Alpar, R., (2014). Uygulamalı İstatistik Ve Geçerlik-Güvenirlik, 3. Baskı, Ankara: Detay Yayınları.
  • Ang, C., Davies, M. & Finlay, P.N. (2000). Measure To Assess The İmpact Of İnformation Technology On Quality Management. International Journal Of Quality & Reliability Management, 17, 1, 42-65.
  • Arumugam, V., Ooi, K-B. And Fong, T-C. (2008). TQM Practices And Quality Management Performance- An İnvestigation Of Their Relationship Using Data From ISO 9001:2000 Firms İn Malaysia. The TQM Magazine, 20(6), 636-650.
  • Atakan, T., (2006). Trakya Bölgesinde Tekstil İşletmelerinde Kalite Yaklaşımı Ve Müşteri Memnuniyeti Analizi (Yayımlanmamış Doktora Tezi). Trakya Üniversitesi, Edirne.
  • Baron, R. M. & Kenny, D. (1986). The Moderator-Mediator Variable Distinction İn Social Psychological Research: Conceptual, Strategic, And Statistical Considerations. Journal Of Personality And Social Psychology, 51(6), 1173-1182.
  • Bayraktar, E. Ve Efe, M. (2006). Kurumsal Kaynak Planlaması(ERP) Ve Yazılım Seçim Süreci. Selçuk Üniversitesi Sosyal Bilimler Enstitüsü Dergisi. 15, 689-709.
  • Behara, S.R., & Gundersen, E.D. (2001). Analysis Of Quality Management Practices İn Services. International Journal Of Quality And Reliability Management, 18(6), 584-603.
  • Brah, S.A. & Tee, S.S.L. (2002). Relationship Between TQM And Performance Of Singapore Companies. International Journal Of Quality & Reliability Management, 19(4), 356-379.
  • Brah S.A. & Lim H. Y. (2006). The Effects Of Technology And TQM On The Performance Of Logistics Companies. International Journal Of Physical Distribution & Logistics Management, 36(3)3, 192-209.
  • Çokluk, Ö., Şekercioğlu G. & Büyüköztürk, Ş. (2012). Sosyal Bilimler İçin Çok Değişkenli Estetik SPSS Ve Lısrel Uygulamaları. 2. Baskı. Ankara: Pegem Akademi.
  • Demirel, M. Y. & Kararağaç İ. (2014). Bilgisayar Destekli Üretim Süreçlerine Genel Bir Bakış. Engineer & The Machinery Magazine, 652, 51-61.
  • Dewhurst, F.W., Martínez-Lorente, A.R. & Sánchez-Rodríguez, C. (2003). An İnitial Assessment Of The İnfluence Of IT On TQM: A Multiple Case Study. International Journal Of Operations&Production Management, 23(4), 348-74.
  • Douglas, T.J. & Judge, W.Q. (2001). Total Quality Management İmplemantation And Competitive Advantage: The Role Of Structural Control And Exploration. Academy Of Management Journal, 44(1), 158-169.
  • Eren, S.S., Gül, H. & Tokgöz, E. (2013). Küçük Ve Orta Boy İşletmelerde (KOBİ) Örgütsel Ve Yenilik Performansı İlişkisinin Genel Performansa Etkileri. Journal Of Yaşar University Dergisi, 29 (1), 4872-4895.
  • Flynn, B.B., Schroeder, R. & Sakakibara, S. (1994). A Framework For Quality Management Research And An Associated Measurement İnstrument. Journal Of Operations Management, 11, 339-366.
  • Fok, L. Y., Fok, W. M., & Hartman, S. J. (2001). Exploring The Relationship Between Total Quality Management And İnformation Systems Development. Information & Management, 38(6), 355–371.
  • Forza, C. (1995), Bilgi Sistemlerinin Kalite Performansına Etkisi: Ampirik Bir Çalışma, International Operations & Production Management, 15(6), 69-83.
  • Hasan, M. & Kerr, R.M. (2003). The Relationship Between TQM Practices And Organizational Performance İn Service Organization. The TQM Magazine, 15(4), 286-291.
  • Hayes, A.F. (2012). PROCESS: A Versatile Computational Tool For Observed Variable Mediation, Moderation, And Conditional Process Modeling, (White Paper). Erişim Tarihi: 14.01.2020 Http://Www.Afhayes.Com.
  • Hayes, A.F. & Rockwood, N. J. (2017). Regression-Based Statistical Mediation, Moderation, And Conditional Process Analysis: Observations, Recommendations, And İmplementation, Behaviour Research And Therapy, 98, 39-57.
  • Islam, O., Baoum, Y. & Hasan, S.H. (2016). Total Quality Management For Information Systems İn Saudi Firms, International Journal Of Computer Applications, 134 (4), 36-40.
  • Jeng, Y.C. (1998). Performance Evaluation Of ISO 9000 Registered Companies İn Taiwan. The TQM Magazine, 10(2), 132-138.
  • Johnson, P.F., Klassen, R.D., Leenders, M.R., & Awaysheh, A. (2007). Utilizing E-Business Technologies İn Supply Chain The İmpact Of Firm Characteristics And Teams. Journal Of Operations Management, 25(6), 1255-1274.
  • Kalaycı, Ş. (2010). Spss Uygulamalı Çok Değişkenli İstatistik Teknikleri. 5. Baskı. Ankara: Asıl Yayın Dağıtım.
  • Kaynak, H. (2003). The Relationship Between Total Quality Management Practices And Their Effects On Firm Performance. Journal Of Operations Management, 21, 405–435.
  • Khanam, S., Siddiqui, J., & Talib, F. (2013). Role Of Information Technology İn Total Quality Management: A Literature Review. International Journal Of Advanced Research İn Computer Engineering &Technology, 2(8), 2433-2445.
  • Khanam, S., Siddiqui, J. & Talib, F. (2014). Assessing The Awareness Of Total Quality Management And Information Technology İn The Indian Information And Communication Technology Industry: An Empirical Analysis. XVIII Annual International Conference Of The Society Of Operations Management Proceedings Of SOM 2014, December 12-14, 2014, Department Of Management Studies, IIT Roorkee, 834-839.
  • Khanam, S., Talib, F. & Siddiqui, J. (2015). Identification of total quality management enablers and information technology resources for ICT industry: a Pareto analysis approach. International Journal Information Quality, 4(1), 18-41.
  • Khanam, S. (2016). Implementation of TQM Enablers & IT Resources in The Indian ICT Organizations (Yayımlanmamış Doktora Tezi). Aligarh Muslim University, Hindistan.
  • Khanna, H. K., Laroiyaa, S.C. & Sharma, D.D. (2010). Quality Management in Indian Manufacturing Organizations: Some Observations and Results from a Pilot Survey. Brazilian Journal of Operations & Production Management, 7 (1), 141-162.
  • Kumar, V. Choisne, F., Grosbis, D. & Kumar, U. (2009). Impact of TQM on company's performance. International Journal of Quality & Reliability Management, 26 (1), 23-37.
  • Kumar, P., Maiti, J., Gunasekaran, A. (2018). Impact of quality management systems on firm performance. International Journal of Quality & Reliability Management, 35(5)5, 1034-1059.
  • Küçük, O. (2011). Stratejik işletme bilgisi ve yönetimi. 2. Baskı. Ankara: Seçkin Yayıncılık.
  • Küçük, O., Yılmaz, E., Şen, İ. ve Küçük, N. (2015). Toplam kalite yönetiminin işletme performansına etkisi:lojistik sektöründe bir uygulama. The Journals of Academic Social Science Studies, 34, 53-67.
  • Lai Wai, S.M.D., Seebaluck, A.L.K. & Teeroovengadum, V. (2011). Impact of information technology on quality management dimensions and its implications. European Business Review, 23(6), 592–608.
  • Martínez-Lorente, A.R., Sánchez-Rodríguez C., & Dewhurst F. W. (2004). The effect of information technologies on TQM: An initial analysis. International Journal Production Economics, 89 77–93.
  • Mjema, E. A. M., Victor, M. A. M. & Mwinuka, M. S. M. (2005). Analysis of roles of IT on quality management. The TQM Magazine, 17, 364-375.
  • Pawar, K.S., & Driva, H. (2000). Electronic trading in the supply chain: a holistic implementation framework. Logistics Information Management, 13(1), 21–32.
  • Prajogo, D.I., & Brown, A. (2004). The relationship between TQM practices and quality performance and the role of formal TQM programs: An Australian empirical study. Quality Management Journal, 11, 31–43.
  • Ptak C., & Schragenheim E. (2000). ERP: tools, techniques and applications for ıntegrating the supply chain, 2.Ed. New York:St. Lucie Press, Boca Raton.
  • Rogers, D.S., Daughtery, P.J. & Ellinger, A.E. (1996). The relationship between information technology and warehousing performance. Logistics and Transportation Review, 32, 404-421.
  • Samson, D. & Terziovski, M. (1999). The relationship between total quality management practices and operational performance. Journal Of Operations Management, 17, 393–409.
  • Sanchez-Rodriguez, C., Dewhurst, W.F., & Martinez-Lorente, R.A. (2006). IT use in supporting TQM initiatives: an empirical investigation. International Journal of Operations and Production Management, 26(5), 486-504.
  • Saraph, J. V., Benson, P. G. & Schroeder, R. G. (1989). An instrument for measuring the critical factors of quality management. Decision Sciences, 20(4), 810-829.
  • Siddiqui, J. & Rahman, Z. (2007), TQM principles' application on information systems for empirical goals, The TQM Magazine, 19 (1), 76 – 87.
  • Taka, J. & Prasad, S. (1998). Cultural and structural constraints on total quality management implementation. Total Quality Management, 9(8), 703-710.
  • Talib, F., Rahman, Z. & Qureshi, M. N. (2010). The relationship between total quality management and quality performance in the service industry: a theoretical model. International Journal of Business, Management and Social Sciences, 1(1), 113-128.
  • Taylor, W. A. (1995). Senior executives and ISO 9000: attitudes, behaviours and commitment. International Journal of Quality & Reliability Management, 12(4), 40-57.
  • Victor, M.A.M., Mjema, E.A.M. & Mwinuka, M.S.M. (2005). Analysis of roles of IT on quality management, The TQM Magazine, 17(4), 36
  • Vouzas, F. & Psychogios, A.G. (2007). Assessing managers awareness of TQM, The TQM Magazine, 19(1), 62–75.
Toplam 52 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Bölüm Araştırma Makalesi
Yazarlar

Tülay Demiralay 0000-0001-8284-6699

Gizem Bora Bu kişi benim 0000-0002-1285-5335

Yayımlanma Tarihi 10 Haziran 2021
Yayımlandığı Sayı Yıl 2021

Kaynak Göster

APA Demiralay, T., & Bora, G. (2021). BİLGİ İLETİŞİM TEKNOLOJİLERİ VE TOPLAM KALİTE YÖNETİMİ İLE KALİTE PERFORMANS ALGISI İLİŞKİSİ. Trakya Üniversitesi Sosyal Bilimler Dergisi, 23(1), 41-66. https://doi.org/10.26468/trakyasobed.680765
AMA Demiralay T, Bora G. BİLGİ İLETİŞİM TEKNOLOJİLERİ VE TOPLAM KALİTE YÖNETİMİ İLE KALİTE PERFORMANS ALGISI İLİŞKİSİ. Trakya University Journal of Social Science. Haziran 2021;23(1):41-66. doi:10.26468/trakyasobed.680765
Chicago Demiralay, Tülay, ve Gizem Bora. “BİLGİ İLETİŞİM TEKNOLOJİLERİ VE TOPLAM KALİTE YÖNETİMİ İLE KALİTE PERFORMANS ALGISI İLİŞKİSİ”. Trakya Üniversitesi Sosyal Bilimler Dergisi 23, sy. 1 (Haziran 2021): 41-66. https://doi.org/10.26468/trakyasobed.680765.
EndNote Demiralay T, Bora G (01 Haziran 2021) BİLGİ İLETİŞİM TEKNOLOJİLERİ VE TOPLAM KALİTE YÖNETİMİ İLE KALİTE PERFORMANS ALGISI İLİŞKİSİ. Trakya Üniversitesi Sosyal Bilimler Dergisi 23 1 41–66.
IEEE T. Demiralay ve G. Bora, “BİLGİ İLETİŞİM TEKNOLOJİLERİ VE TOPLAM KALİTE YÖNETİMİ İLE KALİTE PERFORMANS ALGISI İLİŞKİSİ”, Trakya University Journal of Social Science, c. 23, sy. 1, ss. 41–66, 2021, doi: 10.26468/trakyasobed.680765.
ISNAD Demiralay, Tülay - Bora, Gizem. “BİLGİ İLETİŞİM TEKNOLOJİLERİ VE TOPLAM KALİTE YÖNETİMİ İLE KALİTE PERFORMANS ALGISI İLİŞKİSİ”. Trakya Üniversitesi Sosyal Bilimler Dergisi 23/1 (Haziran 2021), 41-66. https://doi.org/10.26468/trakyasobed.680765.
JAMA Demiralay T, Bora G. BİLGİ İLETİŞİM TEKNOLOJİLERİ VE TOPLAM KALİTE YÖNETİMİ İLE KALİTE PERFORMANS ALGISI İLİŞKİSİ. Trakya University Journal of Social Science. 2021;23:41–66.
MLA Demiralay, Tülay ve Gizem Bora. “BİLGİ İLETİŞİM TEKNOLOJİLERİ VE TOPLAM KALİTE YÖNETİMİ İLE KALİTE PERFORMANS ALGISI İLİŞKİSİ”. Trakya Üniversitesi Sosyal Bilimler Dergisi, c. 23, sy. 1, 2021, ss. 41-66, doi:10.26468/trakyasobed.680765.
Vancouver Demiralay T, Bora G. BİLGİ İLETİŞİM TEKNOLOJİLERİ VE TOPLAM KALİTE YÖNETİMİ İLE KALİTE PERFORMANS ALGISI İLİŞKİSİ. Trakya University Journal of Social Science. 2021;23(1):41-66.
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