Hizmetkar liderlik ile örgütsel özdeşleşme arasında düzenleyici olarak psikolojik güçlendirmenin etkisi: Otel endüstrisinde bir araştırma
Year 2024,
Volume: 6 Issue: 1, 53 - 66, 30.06.2024
Gaye Onan
,
Alper Bahadır Dalmış
Abstract
Konaklama sektöründe örgütsel özdeşleşme üzerine çok sayıda çalışma yapılmış ve olumlu sonuçları olduğu kanıtlanmıştır. Bu araştırma, hizmetkar liderliğin örgütsel özdeşleşme üzerindeki etkisini ve psikolojik güçlendirmenin düzenleyici rolünü incelemektedir. Araştırma Ankara'daki beş otelde çalışan 452 katılımcıyla gerçekleştirilmiştir. Bulgular, hizmetkar liderliğin örgütsel özdeşleşme üzerinde anlamlı ve olumlu bir etkisi olduğunu ve psikolojik güçlendirmenin bu etkiyi hafiflettiğini göstermektedir. Sonuçlar literatürle uyumlu olup, farklı sektörlerde ve araştırma tasarımlarında çalışmaların yapılmasının mevcut bilgi birikimine katkı sağlayacağını göstermektedir. Ayrıca çalışma, otel yöneticilerinin hizmetkar liderliğe ve psikolojik güçlendirmeye odaklanmasının önemini vurgulamaktadır.
References
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- Amundsen, S., & Martinsen, Ø. L. (2014). Linking empowering leadership to job satisfaction, work effort, and creativity: The role of self-leadership and psychological empowerment. Journal of Leadership & Organizational Studies, 21(3), 281-292.
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- Brown A.D. (2017) Identity work and organizational identification. International Journal of Management Reviews, 19(3), 296-317.
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- Canavesi, A., & Minelli, E. (2022). Servant leadership and employee engagement: A qualitative study. Employee Responsibilities and Rights Journal, 34(4), 413-435.
- DeConinck, J. B. (2011). The effects of ethical climate on organizational identification, supervisory trust, and turnover among salespeople. Journal of Business Research, 64(6), 617-624.
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- Elche, D., Ruiz-Palomino, P., & Linuesa-Langreo, J. (2020). Servant leadership and organizational citizenship behavior: The moderating effect of empathy and service climate. International Journal of Contemporary Hospitality Management, 32(6), 2035-2053.
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- Ertürk, A. (2010). Exploring predictors of organizational identification: Moderating role of trust on the associations between empowerment, organizational support, and identification. European Journal of Work and Organizational Psychology, 19, 409–441.
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- Ghalavi, Z., & Nastiezaie, N. (2020). Relationship of servant leadership and organizational citizenship behavior with regulation of psychological empowerment. Eurasian Journal of Educational Research, 20(89), 241-264.
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and organizational behaviors. Research in Social and Administrative Pharmacy, 3, 199–222.
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- Kılıç, K. C., & Aydın, Y. (2016). Hizmetkâr liderlik ölçeğinin Türkçe uyarlaması: Güvenirlik ve geçerlik çalışması. KMÜ Sosyal ve Ekonomik Araştırmalar Dergisi. 18 (30), 106 –113.
- Liden, R. C., Wayne, S. J., Zhao, H., & Henderson, D. (2008). Servant leadership: Development of a multidimensional measure and multi-level assessment. The Leadership Quarterly, 19(2), 161-177.
- Liden, R. C., Wayne, S. J., Meuser, J. D., Hu, J., Wu, J., & Liao, C. (2015). Servant leadership: Validation of a short form of the SL-28. The Leadership Quarterly, 26(2), 254-269.
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- Lythreatis, S., Mostafa, A. M. S., Pereira, V., Wang, X., & Del Giudice, M. (2021). Servant leadership, CSR perceptions, moral meaningfulness and organizational identification-evidence from the Middle East. International Business Review, 30(5), 101772.
- Mael, F., & Ashforth, B. E. (1992). Alumni and their alma mater: A partial test of the reformulated model of organizational identification. Journal of organizational Behavior, 13(2), 103-123.
- Meng, Q. & Sun, F. (2019). The impact of psychological empowerment on work engagement among university faculty members in China. Psychology Research and Behavior Management, 18(12), 983-990.
- Meyerson, S. L. & Kline, T. J. B. (2008). Psychological and environmental empowerment: Antecedents and consequences. Leadership & Organization Development Journal, 29(5), 444-460.
- Nanjundeswaraswamy, T. S., & Swamy, D. R. (2014). Leadership styles. Advances in Management, 7(2), 57- 62.
- Nart, S., Yaprak, B.., Yıldırım, Y. T., & Sarıhan, A. Y. (2018). The relationship of diversity management and servant leadership with organizational identification and creativity in multinational enterprises. Finans Politik ve Ekonomik Yorumlar, (637), 31-47.
- Omanwar, S. P., & Agrawal, R. K. (2022). Servant leadership, organizational identification and turnover intention: an empirical study in hospitals. International Journal of Organizational Analysis, 30(2), 239-258.
- Öztürk, A., Karatepe, O. M., & Okumus, F. (2021). The effect of servant leadership on hotel employees’ behavioral consequences: Work engagement versus job satisfaction. International Journal of Hospitality Management, 97, 102994.
- Prati, G., & Zani, B. (2013). The relationship between psychological empowerment and organizational identification. Journal of Community Psychology, 41(7), 851-866.
- Rabiul, M. K., & Yean, T. F. (2021). Leadership styles, motivating language, and work engagement: An empirical investigation of the hotel industry. International Journal of Hospitality Management, 92, 102712.
- Schuh, S. C., Egold, N. W. & Dick, R. V. (2012) Towards understanding the role of organizational identification in service settings: A multilevel study spanning leaders, service employees, and customers. European Journal of Work and Organizational Psychology, 21 (4), 547-574
- Spreitzer, G. M. (1995). Psychological empowerment in the workplace: Dimensions, measurement, and validation. Academy Of Management Journal, 38(5), 1442-1465.
- Stapleton, C. D. (1997). Basic concepts and procedures of confirmatory factor analysis. Texas A&M University.
- Sürgevil, O., Tolay, E., & Topoyan, M. (2013). Yapisal güçlendirme ve psikolojik güçlendirme ölçeklerinin geçerlilik ve güvenilirlik analizleri. Journal of Yasar University, 8(31), 5371-5391.
- Sümer, N. (2000). Yapısal eşitlik modelleri: Temel kavramlar ve örnek uygulamalar. Türk Psikoloji Yazıları. 3 (6), 49-54.
- Şimşek, Ö. F. (2007). Yapısal Eşitlik Modellemesine Giriş, Temel İlkeler ve LİSREL Uygulamaları. Ankara: Ekinoks Eğitim ve Danışmanlık Hizmetleri
- Şimşek, Ö. F. (2020). Yapısal eşitlik modellemesine giriş: Temel ilkeler ve LISREL uygulamaları. Ankara: Ekinoks Eğitim ve Danışmanlık Hizmetleri
- Tabachnick, B. G., Fidell, L. S., & Ullman, J. B. (2007). Using multivariate statistics (Fifth ed.). Baston, MA Allyn and Bacon.
- Van Dick, R., Wagner, U., Stellmacher, J. & Christ, O. (2004). The utility of a broader conceptualization of organizational identification: Which aspects really matter? Journal of Occupational and Organizational Psychology, 77, 171-191.
- Van Dierendonck, D. & Nuijten, I. (2011). The servant leadership survey: Development and validation of a multidimensional measure. Journal of Business and Psychology, 26(3), 249–267.
- Wang, Z., Xu, H. and Liu, Y. (2018). Servant leadership as a driver of employee service performance: Test of a trickle-down model and its boundary conditions. Human Relations, 71 (9), 1179-1203.
- Zhang, H., Kwan, H. K., Everett, A. M., & Jıan, Z. (2012). Servant leadership, organizational identification, and work-to-family enrichment: The moderating role of work climate for sharing family concerns. Human Resource Management, 51 (5), 747–768.
- Zorlu, Ö., Avan, A., & Baytok, A. (2019). The effect of servant leadership on psychological empowerment and organizational identification. İşletme Araştırmaları Dergisi, 11(1), 293-309.
The influence of psychological empowerment as moderator between servant leadership and organizational identification: A research in hotel industry
Year 2024,
Volume: 6 Issue: 1, 53 - 66, 30.06.2024
Gaye Onan
,
Alper Bahadır Dalmış
Abstract
There have been numerous studies on organizational identification, which has been proven to have positive outcomes in the service-intensive hotel sector. This research examines the impact of servant leadership on organizational identification and the moderating role of psychological empowerment. The study was conducted with 452 participants working in five hotels in Ankara. The findings demonstrate a significant and positive effect of servant leadership on organizational identification, with psychological empowerment moderating this effect. The results are in line with the literature and indicate that conducting studies in different sectors and research designs would contribute to the existing body of knowledge. Additionally, the study highlights the importance for hotel managers to focus on servant leadership and psychological empowerment.
References
- Aggarwal, A., Dhaliwal, R. S., and Nobi, K. (2018). Impact of structural empowerment on organizational commitment: The moderating role of women’s psychological empowerment. Vision, 22, 284–294.
- Aggarwal, A., Mittal, A., and Rasheed, M. A. (2019). A thematic analysis of employee competencies in an uncertain business environment: a study on the Indian infrastructure sector. J. Adv. Res. Dyn. Control Syst. 11, 1289–1301.
- Al Khajeh, E. H. (2018). Impact of leadership styles on organizational performance. Journal of Human Resources Management Research, 1-10.
- Ali, U., Arasli, H., Arasli, F., Saydam, M. B., Capkiner, E., Aksoy, E., & Atai, G. (2023). Determinants and impacts of quality attributes on guest perceptions in Norwegian Green Hotels. Sustainability, 15(6), 2-29.
- Al-Makhadmah, I. M., Al Najdawi, B. M., & Al-Muala, I. M. (2020). Impact of psychological empowerment on the performance of employees in the four-and five-star hotel sector in the Dead Sea–Jordan tourist area. Geo Journal of Tourism and Geosites, 30, 896-904.
- Amundsen, S., & Martinsen, Ø. L. (2014). Linking empowering leadership to job satisfaction, work effort, and creativity: The role of self-leadership and psychological empowerment. Journal of Leadership & Organizational Studies, 21(3), 281-292.
- Ashforth, B. E., Harrison, S. H. & Corley, K. G. (2008). Identification in organizations: An examination of four fundamental questions. Journal of Management, 34(3), 325-374.
- Bandura, A. (1986). The explanatory and predictive scope of self-efficacy theory. Journal Of Social And Clinical Psychology, 4(3), 359-373.
- Brown A.D. (2017) Identity work and organizational identification. International Journal of Management Reviews, 19(3), 296-317.
- Brownell, J. (2010). Leadership in the service of hospitality. Cornell Hospitality Quarterly, 51 (3), 363-378.
- Canavesi, A., & Minelli, E. (2022). Servant leadership and employee engagement: A qualitative study. Employee Responsibilities and Rights Journal, 34(4), 413-435.
- DeConinck, J. B. (2011). The effects of ethical climate on organizational identification, supervisory trust, and turnover among salespeople. Journal of Business Research, 64(6), 617-624.
- Demir M, Demir Ş.Ş. & Nield K. (2015). The relationship between person-organization fit, organizational identification and work outcomes. Journal of Business Economics and Management,16 (2), 369-386.
- Demir, M., & Demir, Ş. Ş. (2019). The effects of psychological capital on employees’ organizational identification in hotels. Journal of Tourism Theory and Research, 5(3), 355-369.
- Elche, D., Ruiz-Palomino, P., & Linuesa-Langreo, J. (2020). Servant leadership and organizational citizenship behavior: The moderating effect of empathy and service climate. International Journal of Contemporary Hospitality Management, 32(6), 2035-2053.
- Elkhwesky, Z., Salem, I. E., & Barakat, M. (2018). Age diversity management in five-star hotels: Importance-implementation analysis. Journal of Tourism Research, 20, 74-88.
- Ertürk, A. (2010). Exploring predictors of organizational identification: Moderating role of trust on the associations between empowerment, organizational support, and identification. European Journal of Work and Organizational Psychology, 19, 409–441.
- Eva, N., Robin, M., Sendjaya, S., Van Dierendonck, D., & Liden, R. C. (2019). Servant leadership: A systematic review and call for future research. The Leadership Quarterly, 30(1), 111-132.
- Ghalavi, Z., & Nastiezaie, N. (2020). Relationship of servant leadership and organizational citizenship behavior with regulation of psychological empowerment. Eurasian Journal of Educational Research, 20(89), 241-264.
- Ghannam, A. A. & Taamneh, M. M. (2017). The impact of organizational identification on organizational commitment among governmental employees in Jordan. International Review of Management and Business Research, 6(3), 1026-1034.
- Greenleaf, R. K. (1977). Servant Leadership: A Journey into the Nature of Legitimate Power and Greatness. Paulist Press, Mahwah, NJ.
- Güllüce, A. C., & Kahyaoglu, M. (2016). Correlation between organizational justice perception and organizational identification: a case study in the hotels of the Urartu culture and tourism development region. International Journal of Business Administration, 7(3), 123-131.
- Gürbüz, S. (2021). AMOS ile yapısal eşitlik modellemesi. Ankara: Seçkin Yayıncılık.
- Hamzagić, E. (2018). The importance of the organizational identification in forming organizational perception. International Review (1-2), 31-38.
- Hughes, D. J., Lee, A., Tian, A. W., Newman, A., & Legood, A. (2018). Leadership, creativity, and innovation: A critical review and practical recommendations. The Leadership Quarterly, 29(5), 549- 569.
- Kahaleh, A., & Gaither, C. (2007). The effects of work setting on pharmacists’ empowerment
and organizational behaviors. Research in Social and Administrative Pharmacy, 3, 199–222.
- Khan, N. A., Khan, A. N., Soomro, M. A., & Khan, S. K. (2020). Transformational leadership and civic virtue behavior: Valuing act of thriving and emotional exhaustion in the hotel industry. Asia Pacific Management Review, 25(4), 216-225.
- Kılıç, S. (2016). Cronbach'ın alfa güvenirlik katsayısı. Journal of Mood Disorders, 6(1), 47-48.
- Kılıç, K. C., & Aydın, Y. (2016). Hizmetkâr liderlik ölçeğinin Türkçe uyarlaması: Güvenirlik ve geçerlik çalışması. KMÜ Sosyal ve Ekonomik Araştırmalar Dergisi. 18 (30), 106 –113.
- Liden, R. C., Wayne, S. J., Zhao, H., & Henderson, D. (2008). Servant leadership: Development of a multidimensional measure and multi-level assessment. The Leadership Quarterly, 19(2), 161-177.
- Liden, R. C., Wayne, S. J., Meuser, J. D., Hu, J., Wu, J., & Liao, C. (2015). Servant leadership: Validation of a short form of the SL-28. The Leadership Quarterly, 26(2), 254-269.
- Lv, W. Q., Shen, L. C., Tsai, C. H. K., Su, C. H. J., Kim, H. J., & Chen, M. H. (2022). Servant leadership elevates supervisor-subordinate guanxi: An investigation of psychological safety and organizational identification. International Journal of Hospitality Management, 101, 103114.
- Lythreatis, S., Mostafa, A. M. S., Pereira, V., Wang, X., & Del Giudice, M. (2021). Servant leadership, CSR perceptions, moral meaningfulness and organizational identification-evidence from the Middle East. International Business Review, 30(5), 101772.
- Mael, F., & Ashforth, B. E. (1992). Alumni and their alma mater: A partial test of the reformulated model of organizational identification. Journal of organizational Behavior, 13(2), 103-123.
- Meng, Q. & Sun, F. (2019). The impact of psychological empowerment on work engagement among university faculty members in China. Psychology Research and Behavior Management, 18(12), 983-990.
- Meyerson, S. L. & Kline, T. J. B. (2008). Psychological and environmental empowerment: Antecedents and consequences. Leadership & Organization Development Journal, 29(5), 444-460.
- Nanjundeswaraswamy, T. S., & Swamy, D. R. (2014). Leadership styles. Advances in Management, 7(2), 57- 62.
- Nart, S., Yaprak, B.., Yıldırım, Y. T., & Sarıhan, A. Y. (2018). The relationship of diversity management and servant leadership with organizational identification and creativity in multinational enterprises. Finans Politik ve Ekonomik Yorumlar, (637), 31-47.
- Omanwar, S. P., & Agrawal, R. K. (2022). Servant leadership, organizational identification and turnover intention: an empirical study in hospitals. International Journal of Organizational Analysis, 30(2), 239-258.
- Öztürk, A., Karatepe, O. M., & Okumus, F. (2021). The effect of servant leadership on hotel employees’ behavioral consequences: Work engagement versus job satisfaction. International Journal of Hospitality Management, 97, 102994.
- Prati, G., & Zani, B. (2013). The relationship between psychological empowerment and organizational identification. Journal of Community Psychology, 41(7), 851-866.
- Rabiul, M. K., & Yean, T. F. (2021). Leadership styles, motivating language, and work engagement: An empirical investigation of the hotel industry. International Journal of Hospitality Management, 92, 102712.
- Schuh, S. C., Egold, N. W. & Dick, R. V. (2012) Towards understanding the role of organizational identification in service settings: A multilevel study spanning leaders, service employees, and customers. European Journal of Work and Organizational Psychology, 21 (4), 547-574
- Spreitzer, G. M. (1995). Psychological empowerment in the workplace: Dimensions, measurement, and validation. Academy Of Management Journal, 38(5), 1442-1465.
- Stapleton, C. D. (1997). Basic concepts and procedures of confirmatory factor analysis. Texas A&M University.
- Sürgevil, O., Tolay, E., & Topoyan, M. (2013). Yapisal güçlendirme ve psikolojik güçlendirme ölçeklerinin geçerlilik ve güvenilirlik analizleri. Journal of Yasar University, 8(31), 5371-5391.
- Sümer, N. (2000). Yapısal eşitlik modelleri: Temel kavramlar ve örnek uygulamalar. Türk Psikoloji Yazıları. 3 (6), 49-54.
- Şimşek, Ö. F. (2007). Yapısal Eşitlik Modellemesine Giriş, Temel İlkeler ve LİSREL Uygulamaları. Ankara: Ekinoks Eğitim ve Danışmanlık Hizmetleri
- Şimşek, Ö. F. (2020). Yapısal eşitlik modellemesine giriş: Temel ilkeler ve LISREL uygulamaları. Ankara: Ekinoks Eğitim ve Danışmanlık Hizmetleri
- Tabachnick, B. G., Fidell, L. S., & Ullman, J. B. (2007). Using multivariate statistics (Fifth ed.). Baston, MA Allyn and Bacon.
- Van Dick, R., Wagner, U., Stellmacher, J. & Christ, O. (2004). The utility of a broader conceptualization of organizational identification: Which aspects really matter? Journal of Occupational and Organizational Psychology, 77, 171-191.
- Van Dierendonck, D. & Nuijten, I. (2011). The servant leadership survey: Development and validation of a multidimensional measure. Journal of Business and Psychology, 26(3), 249–267.
- Wang, Z., Xu, H. and Liu, Y. (2018). Servant leadership as a driver of employee service performance: Test of a trickle-down model and its boundary conditions. Human Relations, 71 (9), 1179-1203.
- Zhang, H., Kwan, H. K., Everett, A. M., & Jıan, Z. (2012). Servant leadership, organizational identification, and work-to-family enrichment: The moderating role of work climate for sharing family concerns. Human Resource Management, 51 (5), 747–768.
- Zorlu, Ö., Avan, A., & Baytok, A. (2019). The effect of servant leadership on psychological empowerment and organizational identification. İşletme Araştırmaları Dergisi, 11(1), 293-309.