WORKPLACE ENVY, WORKPLACE INCIVILITY, AND JOB SATISFACTION: AN EMPIRICAL STUDY ON NURSES
Year 2024,
, 81 - 94, 09.02.2024
Nida Palabıyık
,
İbrahim Yıkılmaz
,
Lütfi Sürücü
Abstract
The aim of this study is to determine the effect of incivility and envy behaviors in the workplace on the job satisfaction of nurses. For this purpose, data were collected from 288 nurses working in a hospital in Erzurum with convenience sampling method. In line with the research model, correlation and multiple regression analysis were performed by means of scales whose validity and reliability were tested. As a result of the analysis, it was determined that workplace incivility and workplace envy had a negative effect on nurses' job satisfaction level.
References
- Achhnani, B., and Gupta, B. (2022). Consequences of workplace envy and it’s antecedents – A theoretical framework. International Journal of Special Education, 37(3), 5214-5235.
- Adams, J. S. (1963). Towards an understanding of inequity. The Journal of Abnormal and Social Psychology, 67(5), 422-436.
- Andersson, L. M., and Pearson, C. M. (1999). Tit for tat? The spiraling effect of incivility in the workplace. Academy of Management Review, 24(3), 452-471.
- Argyris, C. (1957). Personality and organization: the conflict between system and the individual. Harper & Row, New York.
- Arnold, J., and Feldman, D. (1986). Organizational behavior. New York: McGraw- Hill Series International Edition Management.
- Baran, H., and Giderler-Karavelioğlu, C. (2022). İşyeri nezaketsizliğinin işe adanmaya etkisinde psikolojik sermaye bileşenlerinin rolü. Alanya Akademik Bakış, 6(2), 2235-2259.
- Bayram-Arlı, N., Aydemir, M., and Çelik, E. (2019). The relationship between employee jealousy, job satisfaction, burnout and vigor: A study of white-collar employees. Journal of Economy Culture and Society, 59(31), 43.
- Bedeian, A. G. (1995). Workplace envy. Organizational Dynamics, 23(4), 49-56.
- Blau, G., and Andersson, L. (2005). Testing a measure of instigated workplace incivility. Journal of Occupational and Organizational Psychology, 78(4).
- Brayfield, A., and Rothe, H. (1951). An index of job satisfaction. Journal of Applied Psychology, 35, 307-311.
- Brown, D., Ferris, D., Heller, D., and Keeping, L. (2007). Antecedents and consequences of the frequency of upward and downward social comparisons at work. Organizational Behavior and Human Decision Processes, 102(1), 59-75.
- Carter, S. L. (1998). Civility: Manners, morals, and the etiquette of democracy. New York: Basic Books.
- Cingöz, A., and Kaplan, A. (2015). The effect of workplace incivility on job satisfaction and organizational trust: A study of industrial enterprises in Turkey. The 2015 WEI International Academic Conference. The West East Institute, Vienna. Access address: https://www.westeastinstitute.com/wp-content/uploads/2015/04/Ayşe-and-Asli.pdf.
- Cohen-Charash, Y., and Mueller, J. (2007). Does perceived unfairness exacerbate or mitigate interpersonal counterproductive work behaviors related to envy? Journal of Applied Psychology, 92(3), 666-680.
- Cortina, L. M., Magley, V. J., Williams, J. H., and Langhout, R. D. (2001). Incivility in the workplace: Incidence and impact. Journal of Occupational Health Psychology, 6(1), 64–80.
- Çoban, R., and Deniz, M. (2021). İşyeri nezaketsizliğinin işten ayrılma niyetine etkisinde örgütsel sinizmin aracılık rolü üzerine bir araştırma. OPUS International Journal of Society Researches, 17(34), 1224-1259.
- Dahri, A. S., Qureshi, M. A., and Mallah, A. G. (2020). The negative effect of incivility on job satisfaction through emotional exhaustion moderated by resonant leadership. 3C Empresa, 9(4), 93-123.
- Dalkrani, M., and Dimitriadis, E. (2018). The effect of job satisfaction on employee commitment. International Journal of Business & Economic Sciences Applied Research, 11(3), 16-23.
- Duffy, M. K., Ganster, D. C., and Pagon, M. (2002). Social undermining in the workplace. The Academy of Management Journal, 45(2), 331-351.
- Duffy, M., and Shaw, J. (2000). The salieri syndrome: Consequences of envy in groups. Small Group Research, 31(1), 3-23.
- Durmaz, M. G., and Gümüştekin, G. (2021). Negatif duyguların bir yansıması olarak işyeri kıskançlığı. Uluslararası İşletme, Ekonomi ve Yönetim Perspektifleri Dergisi (IJBEMP), 5(2), 716-731.
- Elçi, M., İrge, Ş., Erdilek Karabay, M., and Erman, H. (2021). İşyerinde kıskanma ve kıskanılma: Ölçek uyarlama ve ölçüt bağımlı geçerliliği. İş ve İnsan Dergisi, 8(2), 209-224.
- Festinger, L. (1954). A theory of social comparison processes. Human Relations, 7(12), 117-140.
- Gibson, J. L., Ivancevich, J. M., Donnelly, J. H., and Konopaske, R. (2011). Organizations: Behavior, structure, processes. Boston: McGraw Hill.
- Hair, J., Sarstedt, M., Hopkins, L., and Kuppelwieser, V. (2014). Partial least squares structural equation modeling (PLS-SEM): An emerging tool in business research. European Business Review, 26, 106-121.
- Halcomb, E., Smyth, E., and McInnes, M. (2018). Job satisfaction and career intentions of registered nurses in primary health care: an integrative review. BMC Family Practice, 19(1), 136-149.
- Harold, C. M., and Holtz, B. C. (2015). The effects of passive leadership on workplace incivility. Journal of Organizational Behaviour, 36, 16-38.
- Işıkay, Ç., and Taslak, S. (2021). İşyeri nezaketsizliği: Ulusal literatür üzerine bir içerik analizi. Uluslararası Toplum Araştırmaları Dergisi, 18(39), 521-552.
- Jones, G. R., and George, J. M. (1998). The experience and evolution of trust: Implications for cooperation and teamwork. Academy of Management Review, 23(3), 521-546.
- Jones, R., and George, M. (2000). Contemporary management (Cilt 9). New York: McGraw-Hill Education.
- Judge, T., Locke, E., Durham, C., and Kluger, A. (1998). Dispositional effects on job and life satisfaction: The role of core evaluations. Journal of Applied Psychology, 83(1), 17-34.
- Judge, T., Thoresen, C., Bono, C., and Patton, G. (2001). The job satisfaction-job performance relationship: A qualitative and quantitative review. Psychological Bulletin, 127(3), 376-407.
- Kaya, E. (2015). İşyeri kabalığı, örgütsel bağlılık, örgütsel özdeşleşme ve iş tatmin değişkenleri arasındaki ilişkiler ve birbirleri üzerindeki etkileri: Yüksek öğretimde bir çalışma. International Journal of Social Science, 41, 55-78.
- Keser, A., and Öngen-Bilir, B. (2019). İş tatmini ölçeğinin Türkçe güvenilirlik ve geçerlilik çalışması. Kırklareli Üniversitesi Sosyal Bilimler Dergisi, 3(3), 229-239.
- Khan, M. S., Elahi, N. S., and Abid, G. (2021). Workplace incivility and job satisfaction: Mediation of subjective well-being and moderation of forgiveness climate in health care sector. Eur J Investig Health Psychol Education, 11(4), 1107–1119.
- Larson, M., and Luthans, F. (2006). Potential added value of psychological capital in predicting work attitudes. Journal of Leadership and Organizational Studies, 13(2), 75-92.
- Lewis, P. S. (2009). Individual and organizational factors that predict workplace incivility: Impact on costs, absenteeism, and productivity. Denton, Texas: Texas Woman’s University.
- Logan, T. (2016). Influence of teamwork behaviors on workplace incivility as it applies to nurses. Creighton Journal of Interdisciplinary Leadership, 2(1), 47-53.
- Loh, J. M., Thorsteinsson, E., and Loi, N. M. (2019). Workplace incivility and work outcomes: Cross-cultural comparison between Australian and Singaporean employees. Asia Pacific Journal of Human Resources, 59, 305-329.
- Mullins, L. J. (1996). Management and organizational behaviour (4th ed.). London: Pitmon Publishing.
- Mumford, E. (1972). Job satisfaction: A method of analysis. Personnel Review, 1(3), 48-57.
- Newstrom, J. W. (2006). Organizational behavior: Human behavior at work (12th ed.). McGraw-Hill Education.
- Ostroff, C. (1992). The relationship between satisfaction, attitudes, and performance: An organizational level analysis. Journal of Applied Psychology, 77(6), 963–974.
- Parrott, W. G., and Smith, R. H. (1993). Distinguishing the experiences of envy and jealousy. Journal of Personality and Social Psychology, 64, 906-920.
- Pathman, D., Konrad, T., Williams, E., Scheckler, W., Linzer, M., and Douglas, J. (2002). Physician job satisfaction, dissatisfaction, and turnover. J Fam Pract., 51(7), 593-601.
- Pearson, C. M., and Porath, C. L. (2005). On the nature, consequences and remedies of workplace incivility: No time for "nice"? Think again. The Academy of Management Executive, 19(1), 7-18.
- Sürücü, L., and Maslakçı, A. (2023). Validity and reliability in quantitative research. Business & Management Studies: An International Journal, 8(3), 2694-2726.
- Sürücü, L., Şeşen, H., and Maslakçı, A. (2023). Regression, mediation/ moderation, and structural equation modeling with SPSS, AMOS, and PROCESS Macro. France: Livre de Lyon.
- Tesser, A. (1988). Toward a self-evaluation maintenance model of social behavior. L. Berkowitz (Ed.), Advances in experimental social psychology in (Vol. 21, p. 181-227). Academic Press.
- Vecchio, R. P. (2005). Explorations in employee envy: Feeling envious and feeling envied. Cognition and Emotion, 19(1), 69-81.
- Vecchio, R. P. (2000). Negative emotion in the workplace: Employee jealousy and envy. International Journal of Stress Management, 7(3), 161-179.
- Vecchio, R. P. (1995). It’s not easy being green: Jealousy and envy in the workplace. Research in Personnel & Human Resources Management, 13, 201-244.
- Vessey, J. A., DeMarco, R. F., Gaffney, D. A., and Budin, W. C. (2009). Bullying of staff registered nurses in the workplace: A preliminary study for developing personal and organizational strategies for the transformation of hostile to healthy workplace environments. Journal of Professional Nursing, 25(5), 299-306.
İŞYERİ KISKANÇLIĞI, İŞYERİ NEZAKETSİZLİĞİ VE İŞ TATMİNİ: HEMŞİRELER ÜZERİNE BİR ARAŞTIRMA
Year 2024,
, 81 - 94, 09.02.2024
Nida Palabıyık
,
İbrahim Yıkılmaz
,
Lütfi Sürücü
Abstract
Bu çalışmanın amacı; işyerinde nezaketsizlik ve kıskançlık davranışlarının hemşirelerin iş tatmini üzerindeki etkisini belirlemektir. Bu doğrultuda, kolayda örnekleme yöntemiyle Erzurum’daki bir hastanede çalışan 288 hemşireden veri toplanmıştır. Araştırma modeli doğrultusunda, geçerliliği ve güvenirliği test edilen ölçekler vasıtasıyla korelasyon ve çoklu regresyon analizi yapılmıştır. Analizler sonucunda, işyeri nezaketsizliğinin ve işyeri kıskançlığının hemşirelerin iş tatmini üzerinde negatif yönlü bir etkiye sahip olduğu belirlenmiştir.
References
- Achhnani, B., and Gupta, B. (2022). Consequences of workplace envy and it’s antecedents – A theoretical framework. International Journal of Special Education, 37(3), 5214-5235.
- Adams, J. S. (1963). Towards an understanding of inequity. The Journal of Abnormal and Social Psychology, 67(5), 422-436.
- Andersson, L. M., and Pearson, C. M. (1999). Tit for tat? The spiraling effect of incivility in the workplace. Academy of Management Review, 24(3), 452-471.
- Argyris, C. (1957). Personality and organization: the conflict between system and the individual. Harper & Row, New York.
- Arnold, J., and Feldman, D. (1986). Organizational behavior. New York: McGraw- Hill Series International Edition Management.
- Baran, H., and Giderler-Karavelioğlu, C. (2022). İşyeri nezaketsizliğinin işe adanmaya etkisinde psikolojik sermaye bileşenlerinin rolü. Alanya Akademik Bakış, 6(2), 2235-2259.
- Bayram-Arlı, N., Aydemir, M., and Çelik, E. (2019). The relationship between employee jealousy, job satisfaction, burnout and vigor: A study of white-collar employees. Journal of Economy Culture and Society, 59(31), 43.
- Bedeian, A. G. (1995). Workplace envy. Organizational Dynamics, 23(4), 49-56.
- Blau, G., and Andersson, L. (2005). Testing a measure of instigated workplace incivility. Journal of Occupational and Organizational Psychology, 78(4).
- Brayfield, A., and Rothe, H. (1951). An index of job satisfaction. Journal of Applied Psychology, 35, 307-311.
- Brown, D., Ferris, D., Heller, D., and Keeping, L. (2007). Antecedents and consequences of the frequency of upward and downward social comparisons at work. Organizational Behavior and Human Decision Processes, 102(1), 59-75.
- Carter, S. L. (1998). Civility: Manners, morals, and the etiquette of democracy. New York: Basic Books.
- Cingöz, A., and Kaplan, A. (2015). The effect of workplace incivility on job satisfaction and organizational trust: A study of industrial enterprises in Turkey. The 2015 WEI International Academic Conference. The West East Institute, Vienna. Access address: https://www.westeastinstitute.com/wp-content/uploads/2015/04/Ayşe-and-Asli.pdf.
- Cohen-Charash, Y., and Mueller, J. (2007). Does perceived unfairness exacerbate or mitigate interpersonal counterproductive work behaviors related to envy? Journal of Applied Psychology, 92(3), 666-680.
- Cortina, L. M., Magley, V. J., Williams, J. H., and Langhout, R. D. (2001). Incivility in the workplace: Incidence and impact. Journal of Occupational Health Psychology, 6(1), 64–80.
- Çoban, R., and Deniz, M. (2021). İşyeri nezaketsizliğinin işten ayrılma niyetine etkisinde örgütsel sinizmin aracılık rolü üzerine bir araştırma. OPUS International Journal of Society Researches, 17(34), 1224-1259.
- Dahri, A. S., Qureshi, M. A., and Mallah, A. G. (2020). The negative effect of incivility on job satisfaction through emotional exhaustion moderated by resonant leadership. 3C Empresa, 9(4), 93-123.
- Dalkrani, M., and Dimitriadis, E. (2018). The effect of job satisfaction on employee commitment. International Journal of Business & Economic Sciences Applied Research, 11(3), 16-23.
- Duffy, M. K., Ganster, D. C., and Pagon, M. (2002). Social undermining in the workplace. The Academy of Management Journal, 45(2), 331-351.
- Duffy, M., and Shaw, J. (2000). The salieri syndrome: Consequences of envy in groups. Small Group Research, 31(1), 3-23.
- Durmaz, M. G., and Gümüştekin, G. (2021). Negatif duyguların bir yansıması olarak işyeri kıskançlığı. Uluslararası İşletme, Ekonomi ve Yönetim Perspektifleri Dergisi (IJBEMP), 5(2), 716-731.
- Elçi, M., İrge, Ş., Erdilek Karabay, M., and Erman, H. (2021). İşyerinde kıskanma ve kıskanılma: Ölçek uyarlama ve ölçüt bağımlı geçerliliği. İş ve İnsan Dergisi, 8(2), 209-224.
- Festinger, L. (1954). A theory of social comparison processes. Human Relations, 7(12), 117-140.
- Gibson, J. L., Ivancevich, J. M., Donnelly, J. H., and Konopaske, R. (2011). Organizations: Behavior, structure, processes. Boston: McGraw Hill.
- Hair, J., Sarstedt, M., Hopkins, L., and Kuppelwieser, V. (2014). Partial least squares structural equation modeling (PLS-SEM): An emerging tool in business research. European Business Review, 26, 106-121.
- Halcomb, E., Smyth, E., and McInnes, M. (2018). Job satisfaction and career intentions of registered nurses in primary health care: an integrative review. BMC Family Practice, 19(1), 136-149.
- Harold, C. M., and Holtz, B. C. (2015). The effects of passive leadership on workplace incivility. Journal of Organizational Behaviour, 36, 16-38.
- Işıkay, Ç., and Taslak, S. (2021). İşyeri nezaketsizliği: Ulusal literatür üzerine bir içerik analizi. Uluslararası Toplum Araştırmaları Dergisi, 18(39), 521-552.
- Jones, G. R., and George, J. M. (1998). The experience and evolution of trust: Implications for cooperation and teamwork. Academy of Management Review, 23(3), 521-546.
- Jones, R., and George, M. (2000). Contemporary management (Cilt 9). New York: McGraw-Hill Education.
- Judge, T., Locke, E., Durham, C., and Kluger, A. (1998). Dispositional effects on job and life satisfaction: The role of core evaluations. Journal of Applied Psychology, 83(1), 17-34.
- Judge, T., Thoresen, C., Bono, C., and Patton, G. (2001). The job satisfaction-job performance relationship: A qualitative and quantitative review. Psychological Bulletin, 127(3), 376-407.
- Kaya, E. (2015). İşyeri kabalığı, örgütsel bağlılık, örgütsel özdeşleşme ve iş tatmin değişkenleri arasındaki ilişkiler ve birbirleri üzerindeki etkileri: Yüksek öğretimde bir çalışma. International Journal of Social Science, 41, 55-78.
- Keser, A., and Öngen-Bilir, B. (2019). İş tatmini ölçeğinin Türkçe güvenilirlik ve geçerlilik çalışması. Kırklareli Üniversitesi Sosyal Bilimler Dergisi, 3(3), 229-239.
- Khan, M. S., Elahi, N. S., and Abid, G. (2021). Workplace incivility and job satisfaction: Mediation of subjective well-being and moderation of forgiveness climate in health care sector. Eur J Investig Health Psychol Education, 11(4), 1107–1119.
- Larson, M., and Luthans, F. (2006). Potential added value of psychological capital in predicting work attitudes. Journal of Leadership and Organizational Studies, 13(2), 75-92.
- Lewis, P. S. (2009). Individual and organizational factors that predict workplace incivility: Impact on costs, absenteeism, and productivity. Denton, Texas: Texas Woman’s University.
- Logan, T. (2016). Influence of teamwork behaviors on workplace incivility as it applies to nurses. Creighton Journal of Interdisciplinary Leadership, 2(1), 47-53.
- Loh, J. M., Thorsteinsson, E., and Loi, N. M. (2019). Workplace incivility and work outcomes: Cross-cultural comparison between Australian and Singaporean employees. Asia Pacific Journal of Human Resources, 59, 305-329.
- Mullins, L. J. (1996). Management and organizational behaviour (4th ed.). London: Pitmon Publishing.
- Mumford, E. (1972). Job satisfaction: A method of analysis. Personnel Review, 1(3), 48-57.
- Newstrom, J. W. (2006). Organizational behavior: Human behavior at work (12th ed.). McGraw-Hill Education.
- Ostroff, C. (1992). The relationship between satisfaction, attitudes, and performance: An organizational level analysis. Journal of Applied Psychology, 77(6), 963–974.
- Parrott, W. G., and Smith, R. H. (1993). Distinguishing the experiences of envy and jealousy. Journal of Personality and Social Psychology, 64, 906-920.
- Pathman, D., Konrad, T., Williams, E., Scheckler, W., Linzer, M., and Douglas, J. (2002). Physician job satisfaction, dissatisfaction, and turnover. J Fam Pract., 51(7), 593-601.
- Pearson, C. M., and Porath, C. L. (2005). On the nature, consequences and remedies of workplace incivility: No time for "nice"? Think again. The Academy of Management Executive, 19(1), 7-18.
- Sürücü, L., and Maslakçı, A. (2023). Validity and reliability in quantitative research. Business & Management Studies: An International Journal, 8(3), 2694-2726.
- Sürücü, L., Şeşen, H., and Maslakçı, A. (2023). Regression, mediation/ moderation, and structural equation modeling with SPSS, AMOS, and PROCESS Macro. France: Livre de Lyon.
- Tesser, A. (1988). Toward a self-evaluation maintenance model of social behavior. L. Berkowitz (Ed.), Advances in experimental social psychology in (Vol. 21, p. 181-227). Academic Press.
- Vecchio, R. P. (2005). Explorations in employee envy: Feeling envious and feeling envied. Cognition and Emotion, 19(1), 69-81.
- Vecchio, R. P. (2000). Negative emotion in the workplace: Employee jealousy and envy. International Journal of Stress Management, 7(3), 161-179.
- Vecchio, R. P. (1995). It’s not easy being green: Jealousy and envy in the workplace. Research in Personnel & Human Resources Management, 13, 201-244.
- Vessey, J. A., DeMarco, R. F., Gaffney, D. A., and Budin, W. C. (2009). Bullying of staff registered nurses in the workplace: A preliminary study for developing personal and organizational strategies for the transformation of hostile to healthy workplace environments. Journal of Professional Nursing, 25(5), 299-306.