ANALYSIS OF CONTROL ACTIVITIES IN PURCHASING PROCESS OF HOTEL OPERATIONS: THE CASE OF SAPANCA

Year 2022, Volume: 20 Issue: 4, 99 - 114, 31.12.2022

Sevim Usta , Serkan Şengül

https://doi.org/10.11611/yead.1162840

Abstract

Changes in consumer demands and increasing competition among hotel businesses necessitate the purchasing control process in terms of the quality of the service provided. It is critical to manage the purchasing control process at the point of correctly determining the product needs of the enterprises, determining the quality products, performing daily warehouse controls, performing the performance controls of the purchasing department, and evaluating the complaints received. Successful management of the purchasing control process and minimizing the risks they may encounter will contribute to their differentiation from their competitors in the market. In this study, it is aimed to examine the control activities carried out by hotel enterprises in the purchasing processes. This study is thought to be important in terms of including the control activities in the purchasing process in hotel businesses, as well as the relations with other departments and the evaluation of incoming complaints. A semi-structured interview form has been used to gather data in the study, in which the qualitative research method has been used, As a result of the data obtained, it has been revealed that a material demand list is created in line with the department needs by making end-of-day warehouse controls in the hotel enterprises, strong communication frequency is maintained by ensuring firm stability with reliable suppliers, and attention is paid to interdepartmental coordination and communication with a solution-oriented approach to the complaints.

Keywords

Hotel businesses, Purchasing, Control process

OTEL İŞLETMELERİNİN SATIN ALMA SÜREÇLERİNDE GERÇEKLEŞTİRİLEN KONTROL FAALİYETLERİNİN ANALİZİ: SAPANCA ÖRNEĞİ

Abstract

Tüketici taleplerinde yaşanan değişimler ve otel işletmeleri arasında artan rekabet, sunulan hizmetin
kalitesi açısından satın alma kontrol sürecini gerekli kılmaktadır. İşletmelerin ürün ihtiyaçlarını doğru
belirlemesi, kaliteli ürünlerin tespit edilmesi, günlük depo kontrollerinin gerçekleştirilmesi, satın alma
departmanının performans kontrollerinin yapılması ve gelen şikâyetlerin değerlendirilmesi noktasında
satın alma kontrol sürecinin yönetilmesi kritik bir öneme sahiptir. Otel işletmelerinin satın alma
kontrol sürecini başarılı bir şekilde yönetmeleri ve karşılaşabilecekleri riskleri en aza indirmeleri
pazarda rakiplerinden farklılaşmalarına katkı sunacaktır. Bu çalışmada otel işletmelerinin satın alma
süreçlerinde gerçekleştirdikleri kontrol faaliyetlerinin incelenmesi amaçlanmaktadır. Çalışmanın otel
işletmelerinde satın alma sürecinde kontrol faaliyetlerinin yanı sıra diğer bölümlerle ilişkiler ve gelen
şikâyetlerin değerlendirilmesi sürecini içermesi bakımından önemli olduğu düşünülmektedir. Nitel
araştırma yönteminin kullanıldığı çalışmada yarı yapılandırılmış görüşme formu kullanılmıştır. Elde
edilen veriler doğrultusunda otel işletmelerinde gün sonu depo kontrolleri yapılarak bölüm ihtiyaçları
doğrultusunda malzeme talep listesinin oluşturulduğu, güvenilir tedarikçilerle firma istikrarı
sağlanarak güçlü iletişimin korunduğu ve iletilen şikâyetlere çözüm odaklı yaklaşılarak bölümler arası
koordinasyon ve iletişime önem verildiği ortaya çıkmıştır.

Keywords

Otel işletmeleri, Satın alma, Kontrol süreci

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