Üniversite Öğrencilerinde Memnuniyet Ölçeği: Geçerlik ve Güvenirlik Çalışması

Abstract

Nitelikli bir eğitim hem kendisinden beklenen amaçları gerçekleştirmesine hem de bu hizmetten yararlananların memnuniyet düzeyine bağlıdır. Yükseköğretim kurumları açısından sunulan hizmetin niteliğinin belirlenmesinde öğrenci memnuniyetinin belirlenmesi önemli bir yer tutmaktadır. Bu bağlamda, üniversite öğrencilerinin memnuniyet düzeylerini ölçülmesinde kullanılabilecek bir ölçme aracının geliştirilmesi bu çalışmanın amacını oluşturmaktadır. Bu amaç doğrultusunda “Üniversite Öğrencilerinde Memnuniyet Ölçeği”nin (Ü-ÖMÖ) 1569 kişi üzerinden Açımlayıcı Faktör Analizi (AFA), 1337 kişi üzerinden ise Doğrulayıcı Faktör Analizi (DFA) yapılmıştır. Yapılan AFA sonucunda, varyansın %58,219 açıklandığı 40 maddeden oluşan dört faktörlü (i. Üniversitenin Sosyal, Kültürel ve Fiziki İmkânları, ii. Eğitim Görülen Programın Olanakları, iii. Üniversite Hizmet Alanı ve iv. Üniversite Algısı) bir yapı elde edilmiştir. Nihai ölçek formunda bulunan 40 maddeye ilişkin Cronbach alfa (α) iç tutarlık katsayısı .94 olarak bulunmuştur. DFA sonucunda elde edilen yapı doğrulanmıştır. Sonuç olarak, “Üniversite Öğrencilerinde Memnuniyet Ölçeği”nin (Ü-ÖMÖ) üniversite öğrencilerinin memnuniyetlerini geçerli ve güvenilir şekilde ölçebilen bir ölçme aracı olduğu tespit edilmiştir.

Keywords

• Üniversite öğrencileri
• memnuniyet ölçeği
• geçerlik-güvenirlik çalışması

University Student Satisfaction Scale: Validity and Reliability Study

Abstract

A qualified education depends on both the realization of the objectives expected from it and the level of satisfaction of those who benefit from this service. Determination of student satisfaction has an important place in determining the quality of the service offered in terms of higher education institutions. In this context, the aim of this study is to develop a measurement tool that can be used to measure the satisfaction levels of university students. For this purpose, “University Students Satisfaction Scale” (U-SSS) was developed. Exploratory Factor Analysis (EFA) was conducted on 1569 university students, and Confirmatory Factor Analysis (CFA) was performed on 1337 university students. As a result of the EFA, a structure consisting of 40 items with four factors (i. Social, Cultural and Physical Facilities of the University, ii. Facilities of the Educational Program, iii. University Service Area and iv. University Perception) was obtained. The variance was explained 58.219%. The Cronbach's alpha (α) internal consistency coefficient for 40 items in the final scale form was found to be .94. The structure obtained as a result of DFA was confirmed. As a result of the study, it has been determined that “University Students Satisfaction Scale” (U-SSS) is a measurement tool that can measure university students' satisfaction in a valid and reliable way.

Keywords

• University students
• satisfaction scale
• validity-reliability study

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