ORGANIZATIONAL TRUST: A SCALE DEVELOPMENT STUDY

Öz

In this study, in order to determine the organizational trust practices in enterprises / institutions operating in all sectors, based on the sectors of health, education and industry, which are the sectors where the organizational trust variable is considered to be important, an "Organizational Trust Scale" is It is aimed to be developed. The study was carried out with the data obtained from three different sample groups, health, education and industry sector. As the data collection tool, a draft scale consisting of 18 items prepared by the working group in the form of 5-point Likert in line with the literature that was used as a reference. The data were analyzed with a soft-ware package program. EFA and CFA were conducted in line with the validity and reliability studies. According to the analysis results, "Organizational Trust Scale" consists of three sub-dimensions and 17 items. In addition, as a result of the reliability analysis, the scale was found to be highly reliable. It is considered that the Organizational Trust Scale will fill a gap in the field by meeting an important need for determining and measuring organizational trust in future studies, with its three-dimensional structure, which includes trust in colleagues, trust in the manager and trust in the institution.

Anahtar Kelimeler

• Organizational trust
• trust in colleagues
• trust in manager
• trust in the institution

ÖRGÜTSEL GÜVEN: BİR ÖLÇEK GELİŞTİRME ÇALIŞMASI

Öz

Bu çalışmada, örgütsel güven değişkeninin önemli olduğu düşünülen sektörler olan sağlık, eğitim ve sanayi sektörlerinden hareketle, tüm sektörlerde faaliyet gösteren işletme/kurumlardaki örgütsel güven uygulamalarını belirleyebilmek, bilimsel yöntemlere dayanarak geçerliği ve güvenirliği yüksek bir ölçme aracı ile ölçebilmek için bir “Örgütsel Güven Ölçeği” geliştirilmesi amaçlanmıştır. Çalışma, sağlık, eğitim ve sanayi sektörü olmak üzere üç farklı örneklem grubundan elde edilen veriler ile yapılmıştır. Veri toplama aracı olarak çalışma grubu tarafından, literatür doğrultusunda 5’li Likert şeklinde hazırlanan 18 maddeden oluşan taslak ölçek kullanılmıştır. Veriler paket program ile analiz edilmiştir. Geçerlik ve güvenirlik çalışmaları doğrultusunda KFA ve DFA yapılmıştır. Analiz sonuçlarına göre “Örgütsel Güven Ölçeği” üç alt boyut ve 17 maddeden oluşmuştur. Ayrıca, yapılan güvenilirlik analizleri sonucunda ölçeğin yüksek düzeyde güvenilir olduğu tespit edilmiştir. Örgütsel Güven Ölçeğinin, çalışma arkadaşlarına duyulan güven, yöneticiye duyulan güven ve kuruma duyulan güveni içeren üç boyutlu yapısı ile, bundan sonra yapılacak araştırmalarda örgütsel güveni belirlemeye ve ölçmeye yönelik önemli bir ihtiyacı karşılayarak alandaki bir boşluğu dolduracağı değerlendirilmektedir.

Anahtar Kelimeler

• Örgütsel güven,
• Çalışma arkadaşlarına duyulan güven,
• yöneticiye duyulan güven
• kuruma duyulan güven

Kaynakça

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