Determining Factors Affecting Mobile Government Usage: Ankara Province Case

Yıl 2021, Cilt: 5 Sayı: 1, 39 - 52, 29.06.2021

Vildan Ateş

Öz

The developments in wireless and mobile technologies have increased the interest in the mobile government (m-government), which is a new channel in providing services to the citizens. It is critical users adopt and use the services offered through the m-government application.The purpose of this study is to determine the factors affecting the use of m-government. As a result of the literature review, a theoretical model consisting of seven factors (information quality, security perception, trust, service cost, ease of use, social impact, usefulness) was created and hypotheses of the study were presented. M-Government Usage Scale (M-GUS) was developed as a data collection tool. The data of the study was collected from 183 university students studying in three public universities in Ankara in January 2020. The scale was prepared to determine the factors affecting the use of m-government. The factor structure was analyzed by using the LISREL package program. The construct reliability and convergence validity of the scale were performed by confirmatory factor analysis (CFA). As a result of the analysis, t values, error variances, standard coefficients and fit indexes of the seven factors in the theoretical model were checked. As a result of the study, it was observed that six factors except the service cost, which is one of the seven factors in the theoretical model, affect the use of m-government.

Anahtar Kelimeler

M-Government, Usage Of M-Government, Structural Equation Model, Turkey

Mobil Devlet Kullanımını Etkileyen Faktörlerin Belirlenmesi: Ankara İli Örneği

Öz

Kablosuz ve mobil teknolojilerde yaşanan gelişmeler halka hizmet sunmada yeni bir kanal olan mobil devlete (m-devlet) olan ilgiyi arttırmıştır. Bu doğrultuda m-devlet uygulaması üzerinden sunulan hizmetlerin kullanıcılar tarafından benimsenmesi ve kullanılması kritik öneme sahiptir. Bu çalışmanın amacı, m-devlet kullanımını etkileyen faktörlerin belirlenmesidir. Literatür taraması sonucu m-devlet kullanımını etkilediği düşünülen yedi faktörden (bilgi kalitesi, güvenlik algısı, güven, hizmet maliyeti, kullanım kolaylığı, sosyal etki, yararlılık) oluşan kuramsal model ve çalışmanın hipotezleri oluşturulmuştur. Veri toplama aracı olarak M-Devlet Kullanımı Ölçeği (M-DKÖ) geliştirilmiştir. Çalışmanın verileri Ocak 2020 tarihinde Ankara’daki üç devlet üniversitesinde öğrenim gören 183 üniversite öğrencisinden toplanmıştır. M-devlet kullanımını etkileyen faktörlerin belirlenmesi için hazırlanan ölçeğinin faktör yapısı LISREL paket programı kullanılarak analiz edilmiştir. Ölçeğin yapı güvenirliği ve yakınsama geçerliği doğrulayıcı faktör analizi (DFA) ile gerçekleştirilmiştir. Analizler sonucu kuramsal modeldeki yedi faktörün t değerleri, hata varyansları, standart katsayıları ve uyum indeksleri kontrol edilmiştir. Çalışma sonucunda kuramsal modeldeki yedi faktörden biri olan hizmet maliyeti dışındaki diğer altı faktörün m-devlet kullanımını etkilediği görülmüştür.

Anahtar Kelimeler

M-Devlet, M_devlet kullanımı, Türkiye, Yapısal Eşitlik Modeli

Kaynakça

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