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Organizational Resilience in Healthcare Organizations: A Research in the Public and Private Sector

Yıl 2022, Cilt 5, Sayı 1, 318 - 329, 20.06.2022
https://doi.org/10.35341/afet.1083886

Öz

Organizational resilience is the ability of an organization to plan, organize emergency, crises, intervention, and resurgence in terms of business continuity. The evaluation of organizational resilience helps organizations to increase their awareness on environment and their ability to react to threats. In this respect, this paper firstly aims to evaluate and contrast healthcare organizations’ resilience prior to the Covid-19 pandemic. Secondly this paper aims to gather data about the strong and weak sides of healthcare organizations and raise awareness on crises. Besides, it will help healthcare organizations to engage in a fruitful planning process concerning the key risks and crises they face. The research took place in healthcare organizations which have a dynamic and uninterrupted service by nature but have at the same time complexity, diversity, and uncertainty. Data were gathered from the employees of a public university hospital and a private hospital by a survey applied to 350 participants. As the results show, the private hospital dissociates positively from the university hospital in terms of resilience measurements. Participants show their institution’s strength in terms of participation in exercises, planning strategies, silo mentality and weakness in encouraging innovation & creativity. Besides, there are significant differences between the responses of decision makers and employees.

Kaynakça

  • Amalberti, R. (2013). Navigating Safety: Necessary Compromises and Trade-offs-theory and Practice (Vol. 132). Heidelberg: springer.
  • Bell, M.A. (2002). The Five Principles of Organizational Resilience. Gartner Research. http://www.gartner.com/id=351410 (Last Acceded: 08.02.2021)
  • Booth, S. A. (1993). Crisis Management Strategy, Competition and Change in Modern Enterprises, Routledge: London
  • Brand, F.S. & Jax, K. (2007). Focusing the meaning (s) of resilience: Resilience as a descriptive concept and a boundary object. Ecology and Society, 12(1), 23, http://www.ecologyandsociety.org/vol12/iss1/art23/ (Last Acceded: 14.09.2021)
  • Burnett, J.J. (1998). A strategic approach to managing crises. Public Relations Review, 24(4), 475-488. https://doi.org/10.1016/S0363-8111(99)80112-X
  • Business Continuity Institute. (2010). The Business Case for BCM: Case studies. http://www.codrim.com/_docs/BCIBusinessCaseforBCMMarch2010CASESTUDIES.pdf (Last Acceded: 28.05.2020)
  • Business Continuity Institute. (2020). BCI Horizon Scan Report 2020: An Examination of the Risk Landscape for Resilience Professionals. https://www.thebci.org/resource/bcihorizon-scan-report-2020.html (Last Acceded: 15.12.2020)
  • Center, A.H., Jackson, P., Smith, S. & Stansberry, F.R. (2008). Public Relations Practices: Managerial Case Studies and problems. Pearson Prentice Hall.
  • Coombs, W.T. (2012). Ongoing Crisis Management: Planning, Managing and Responding. 3rd ed. Thousands Oak: Sage
  • Coombs, W.T. (2014). Crisis management and communications. http://www.instituteforpr.org/crisis-management-communications/ (Last Acceded: 22.12.2019)
  • Coutu, D.L. (2002). How Resilience Works. Harvard Business Review, (80), 46-55.
  • Freeman, S. F. (2004). Beyond traditional systems thinking: resilience as a strategy for security and sustainability. In 3rd International Conference on Systems Thinking in Management Session on Sustainability (pp. 1-12).
  • Gonçalves, L., Navarro, J.B. & Sala, R. (2019). Spanish validation of the benchmark resilience tool (short-form version) to evaluate organizational resilience. Safety Science, (111), 94-101. https://doi.org/10.1016/j.ssci.2018.09.015
  • Grawitch, M.J., Gottschalk, M. & Munz, D.C. (2006). The path to a healthy workplace: A critical review linking healthy workplace practices, employee well-being, and organizational improvements. Consulting Psychology Journal Practice and Research, 58(3), 129-147. https://doi.org/10.1037/1065-9293.58.3.129
  • Gregory, A. (2005). Communication dimensions of the UK foot and mouth disease crisis 2001. Journal of Public Affairs, (5), 312-328. DOI:10.1002/pa.31
  • Hamel, G. & Välikangas, L. (2003). The quest for resilience. Harvard Business Review, (81), 52-63.
  • Harrison, S. (1999). Disasters and the Media: Managing Crisis Communication. Macmillan Press.
  • Horne, J. F. (1997). The coming age of organizational resilience. Business Forum, (22), 24-28
  • Keown-McMullan, C. (1997). Crisis: When does a Molehill Become a Mountain? Disaster Prevention and Management, 6 (1), 4-10. DOI:10.1108/09653569710162406
  • King, D.D., Newman, A. & Luthans, F. (2015). Not if, but when we need resilience in the workplace. Journal of Organizational Behavior, (37), 782–786. https://doi.org/10.1002/job.2063
  • Lampel, J., Bhalla, A. & Jha, P.P. (2014). Does governance confer organizational resilience? evidence from UK employee owned businesses. European Management Journal, 32 (1), 66-72. https://doi.org/10.1016/j.emj.2013.06.009
  • Lee, A.V., Vargo, J. & Seville, E. (2013). Developing a tool to measure and compare organizations’ resilience. Natural Hazards Review, 14(1), 29-41. DOI:10.1061/(ASCE)NH.1527-6996.0000075
  • Lengnick-Hall, C.A., Beck, T.E. & Lengnick-Hall, M.L. (2011). Developing a capacity for organizational resilience through strategic human resource management. Human Resource Management Review, 21(3), 243-255. https://doi.org/10.1016/j.hrmr.2010.07.001
  • Lerbinger, O. (1997). The Crisis Manager: Facing Risk and Responsibility. Lawrence Erlbaum, Mahwah, NJ.
  • Meyers, G.C. (1988). Managing Crisis: A Positive Approach. Boston: Houghton Mifflin.
  • Mitroff, I.I. (1994). Crisis management and environmentalism: A natural fit. California Management Review, 36(2), 101-113. https://doi.org/10.2307/41165747
  • Pearson, C.M. & Clair, J.A. (1998). Reframing crisis management. The Academy of Management Review, 23(1), 59-76. https://doi.org/10.5465/amr.1998.192960
  • Penrose, J. M. (2000). The role of perception in crisis planning. Public Relations Review, 26(2), 155-171. https://doi.org/10.1016/S0363-8111(00)00038-2
  • Prewitt, J.E., Weil, R. & McClure, A. Q. (2011). Crisis leadership-an organizational opportunity. Australian Journal of Business and Management Research, 1(6), 60-74
  • Seville, E., Brunsdon, D., Dantas, A., Le Masurier, J., Wilkinson, S. & Vargo, J. (2008). Organizational resilience: Researching the reality of New Zealand organizations. Journal of Business Continuity and Emergency Planning, 2(3), 258-266. doi: 10.1111/disa.12036
  • Sharma, S. & Sharma, S.K. (2015). Psycometric evaluation of BRT-13B: A shorter version of the benchmark resilience tool. Prabandhan Indian Journal of Management, 8(3), 33-47. DOI:10.17010//2015/v8i3/61293
  • Shin, J., Taylor, M.S. & Seo, M.G. (2012). Resources for change: The relationships of organizational inducements and psychological resilience to employees' attitudes and behaviors toward organizational change. Academy of Management Journal, 55(3), 727-748. https://doi.org/10.5465/amj.2010.0325
  • Shrivastava, P. (1993). Crisis theory/practice: Towards a sustainable future. Industrial and Environmental Crisis Quarterly, 7(1), 23-42. https://doi.org/10.1177/108602669300700103
  • Sikich, G.W. (2002). All hazards crisis management planning. Logical Management Systems, Corp. http://cool.conservation-us.org/byauth/ sikich/ allhz.html (Last Acceded: 17.12.2020)
  • Simola, S. (2014). Teaching corporate crisis management through business ethics education. European Journal of Training and Development, 38(5), 485-503. DOI:10.1108/EJTD-05-2013-0055
  • Smith, D. (1990). Beyond contingency planning: Towards a model of crisis management. Industrial Crisis Quarterly, 4(4), 263-275. https://doi.org/10.1177/108602669000400402
  • Stephenson, A., Vargo, J. & Seville, E. (2010). Measuring and comparing organizational resilience in Auckland. Australian Journal of Emergency Management, 25(2), 27-32
  • Varker, T. & Devilly, G.J. (2012). An analogue trial of inoculation/resilience training for emergency services personnel: Proof of concept. Journal of Anxiety Disorders, 26(6), 696-701. DOI: 10.1016/j.janxdis.2012.01.009
  • Whitman, Z.R., Kachali, H., Roger, D., Vargo, J. & Seville, E. (2013). Short-form version of the benchmark resilience tool (BRT-53). Measuring Business Excellence, 17(3), 3-14. DOI:10.1108/MBE-05-2012-0030267.

Organizational Resilience in Healthcare Organizations: A Research in the Public and Private Sector

Yıl 2022, Cilt 5, Sayı 1, 318 - 329, 20.06.2022
https://doi.org/10.35341/afet.1083886

Öz

Organizational resilience is the ability of an organization to plan, organize emergency, crises, intervention, and resurgence in terms of business continuity. The evaluation of organizational resilience helps organizations to increase their awareness on environment and their ability to react to threats. In this respect, this paper firstly aims to evaluate and contrast healthcare organizations’ resilience prior to the Covid-19 pandemic. Secondly this paper aims to gather data about the strong and weak sides of healthcare organizations and raise awareness on crises. Besides, it will help healthcare organizations to engage in a fruitful planning process concerning the key risks and crises they face. The research took place in healthcare organizations which have a dynamic and uninterrupted service by nature but have at the same time complexity, diversity, and uncertainty. Data were gathered from the employees of a public university hospital and a private hospital by a survey applied to 350 participants. As the results show, the private hospital dissociates positively from the university hospital in terms of resilience measurements. Participants show their institution’s strength in terms of participation in exercises, planning strategies, silo mentality and weakness in encouraging innovation & creativity. Besides, there are significant differences between the responses of decision makers and employees.

Kaynakça

  • Amalberti, R. (2013). Navigating Safety: Necessary Compromises and Trade-offs-theory and Practice (Vol. 132). Heidelberg: springer.
  • Bell, M.A. (2002). The Five Principles of Organizational Resilience. Gartner Research. http://www.gartner.com/id=351410 (Last Acceded: 08.02.2021)
  • Booth, S. A. (1993). Crisis Management Strategy, Competition and Change in Modern Enterprises, Routledge: London
  • Brand, F.S. & Jax, K. (2007). Focusing the meaning (s) of resilience: Resilience as a descriptive concept and a boundary object. Ecology and Society, 12(1), 23, http://www.ecologyandsociety.org/vol12/iss1/art23/ (Last Acceded: 14.09.2021)
  • Burnett, J.J. (1998). A strategic approach to managing crises. Public Relations Review, 24(4), 475-488. https://doi.org/10.1016/S0363-8111(99)80112-X
  • Business Continuity Institute. (2010). The Business Case for BCM: Case studies. http://www.codrim.com/_docs/BCIBusinessCaseforBCMMarch2010CASESTUDIES.pdf (Last Acceded: 28.05.2020)
  • Business Continuity Institute. (2020). BCI Horizon Scan Report 2020: An Examination of the Risk Landscape for Resilience Professionals. https://www.thebci.org/resource/bcihorizon-scan-report-2020.html (Last Acceded: 15.12.2020)
  • Center, A.H., Jackson, P., Smith, S. & Stansberry, F.R. (2008). Public Relations Practices: Managerial Case Studies and problems. Pearson Prentice Hall.
  • Coombs, W.T. (2012). Ongoing Crisis Management: Planning, Managing and Responding. 3rd ed. Thousands Oak: Sage
  • Coombs, W.T. (2014). Crisis management and communications. http://www.instituteforpr.org/crisis-management-communications/ (Last Acceded: 22.12.2019)
  • Coutu, D.L. (2002). How Resilience Works. Harvard Business Review, (80), 46-55.
  • Freeman, S. F. (2004). Beyond traditional systems thinking: resilience as a strategy for security and sustainability. In 3rd International Conference on Systems Thinking in Management Session on Sustainability (pp. 1-12).
  • Gonçalves, L., Navarro, J.B. & Sala, R. (2019). Spanish validation of the benchmark resilience tool (short-form version) to evaluate organizational resilience. Safety Science, (111), 94-101. https://doi.org/10.1016/j.ssci.2018.09.015
  • Grawitch, M.J., Gottschalk, M. & Munz, D.C. (2006). The path to a healthy workplace: A critical review linking healthy workplace practices, employee well-being, and organizational improvements. Consulting Psychology Journal Practice and Research, 58(3), 129-147. https://doi.org/10.1037/1065-9293.58.3.129
  • Gregory, A. (2005). Communication dimensions of the UK foot and mouth disease crisis 2001. Journal of Public Affairs, (5), 312-328. DOI:10.1002/pa.31
  • Hamel, G. & Välikangas, L. (2003). The quest for resilience. Harvard Business Review, (81), 52-63.
  • Harrison, S. (1999). Disasters and the Media: Managing Crisis Communication. Macmillan Press.
  • Horne, J. F. (1997). The coming age of organizational resilience. Business Forum, (22), 24-28
  • Keown-McMullan, C. (1997). Crisis: When does a Molehill Become a Mountain? Disaster Prevention and Management, 6 (1), 4-10. DOI:10.1108/09653569710162406
  • King, D.D., Newman, A. & Luthans, F. (2015). Not if, but when we need resilience in the workplace. Journal of Organizational Behavior, (37), 782–786. https://doi.org/10.1002/job.2063
  • Lampel, J., Bhalla, A. & Jha, P.P. (2014). Does governance confer organizational resilience? evidence from UK employee owned businesses. European Management Journal, 32 (1), 66-72. https://doi.org/10.1016/j.emj.2013.06.009
  • Lee, A.V., Vargo, J. & Seville, E. (2013). Developing a tool to measure and compare organizations’ resilience. Natural Hazards Review, 14(1), 29-41. DOI:10.1061/(ASCE)NH.1527-6996.0000075
  • Lengnick-Hall, C.A., Beck, T.E. & Lengnick-Hall, M.L. (2011). Developing a capacity for organizational resilience through strategic human resource management. Human Resource Management Review, 21(3), 243-255. https://doi.org/10.1016/j.hrmr.2010.07.001
  • Lerbinger, O. (1997). The Crisis Manager: Facing Risk and Responsibility. Lawrence Erlbaum, Mahwah, NJ.
  • Meyers, G.C. (1988). Managing Crisis: A Positive Approach. Boston: Houghton Mifflin.
  • Mitroff, I.I. (1994). Crisis management and environmentalism: A natural fit. California Management Review, 36(2), 101-113. https://doi.org/10.2307/41165747
  • Pearson, C.M. & Clair, J.A. (1998). Reframing crisis management. The Academy of Management Review, 23(1), 59-76. https://doi.org/10.5465/amr.1998.192960
  • Penrose, J. M. (2000). The role of perception in crisis planning. Public Relations Review, 26(2), 155-171. https://doi.org/10.1016/S0363-8111(00)00038-2
  • Prewitt, J.E., Weil, R. & McClure, A. Q. (2011). Crisis leadership-an organizational opportunity. Australian Journal of Business and Management Research, 1(6), 60-74
  • Seville, E., Brunsdon, D., Dantas, A., Le Masurier, J., Wilkinson, S. & Vargo, J. (2008). Organizational resilience: Researching the reality of New Zealand organizations. Journal of Business Continuity and Emergency Planning, 2(3), 258-266. doi: 10.1111/disa.12036
  • Sharma, S. & Sharma, S.K. (2015). Psycometric evaluation of BRT-13B: A shorter version of the benchmark resilience tool. Prabandhan Indian Journal of Management, 8(3), 33-47. DOI:10.17010//2015/v8i3/61293
  • Shin, J., Taylor, M.S. & Seo, M.G. (2012). Resources for change: The relationships of organizational inducements and psychological resilience to employees' attitudes and behaviors toward organizational change. Academy of Management Journal, 55(3), 727-748. https://doi.org/10.5465/amj.2010.0325
  • Shrivastava, P. (1993). Crisis theory/practice: Towards a sustainable future. Industrial and Environmental Crisis Quarterly, 7(1), 23-42. https://doi.org/10.1177/108602669300700103
  • Sikich, G.W. (2002). All hazards crisis management planning. Logical Management Systems, Corp. http://cool.conservation-us.org/byauth/ sikich/ allhz.html (Last Acceded: 17.12.2020)
  • Simola, S. (2014). Teaching corporate crisis management through business ethics education. European Journal of Training and Development, 38(5), 485-503. DOI:10.1108/EJTD-05-2013-0055
  • Smith, D. (1990). Beyond contingency planning: Towards a model of crisis management. Industrial Crisis Quarterly, 4(4), 263-275. https://doi.org/10.1177/108602669000400402
  • Stephenson, A., Vargo, J. & Seville, E. (2010). Measuring and comparing organizational resilience in Auckland. Australian Journal of Emergency Management, 25(2), 27-32
  • Varker, T. & Devilly, G.J. (2012). An analogue trial of inoculation/resilience training for emergency services personnel: Proof of concept. Journal of Anxiety Disorders, 26(6), 696-701. DOI: 10.1016/j.janxdis.2012.01.009
  • Whitman, Z.R., Kachali, H., Roger, D., Vargo, J. & Seville, E. (2013). Short-form version of the benchmark resilience tool (BRT-53). Measuring Business Excellence, 17(3), 3-14. DOI:10.1108/MBE-05-2012-0030267.

Ayrıntılar

Birincil Dil İngilizce
Konular Sağlık Bilimleri ve Hizmetleri, Sosyal Bilimler, Disiplinler Arası
Bölüm Makaleler
Yazarlar

Leyla AFŞAR DOĞRUSÖZ> (Sorumlu Yazar)
ISTANBUL UNIVERSITY, FACULTY OF POLITICAL SCIENCES, DEPARTMENT OF BUSINESS, BUSINESS ADMINISTRATION PR.
0000-0003-4137-4191
Türkiye


Selim YAZICI>
ISTANBUL UNIVERSITY
0000-0001-7953-2496
Türkiye


Esma Gültüvin GÜR OMAY Bu kişi benim
ISTANBUL UNIVERSITY
0000-0001-8790-646X
Türkiye

Destekleyen Kurum Destekleyen Kurum bulunmamaktadır
Yayımlanma Tarihi 20 Haziran 2022
Yayınlandığı Sayı Yıl 2022, Cilt 5, Sayı 1

Kaynak Göster

Bibtex @araştırma makalesi { afet1083886, journal = {Afet ve Risk Dergisi}, eissn = {2636-8390}, address = {nehir.varol@ankara.edu.tr}, publisher = {Ankara Üniversitesi}, year = {2022}, volume = {5}, number = {1}, pages = {318 - 329}, doi = {10.35341/afet.1083886}, title = {Organizational Resilience in Healthcare Organizations: A Research in the Public and Private Sector}, key = {cite}, author = {Afşar Doğrusöz, Leyla and Yazıcı, Selim and Gür Omay, Esma Gültüvin} }
APA Afşar Doğrusöz, L. , Yazıcı, S. & Gür Omay, E. G. (2022). Organizational Resilience in Healthcare Organizations: A Research in the Public and Private Sector . Afet ve Risk Dergisi , 5 (1) , 318-329 . DOI: 10.35341/afet.1083886
MLA Afşar Doğrusöz, L. , Yazıcı, S. , Gür Omay, E. G. "Organizational Resilience in Healthcare Organizations: A Research in the Public and Private Sector" . Afet ve Risk Dergisi 5 (2022 ): 318-329 <https://dergipark.org.tr/tr/pub/afet/issue/70082/1083886>
Chicago Afşar Doğrusöz, L. , Yazıcı, S. , Gür Omay, E. G. "Organizational Resilience in Healthcare Organizations: A Research in the Public and Private Sector". Afet ve Risk Dergisi 5 (2022 ): 318-329
RIS TY - JOUR T1 - Organizational Resilience in Healthcare Organizations: A Research in the Public and Private Sector AU - LeylaAfşar Doğrusöz, SelimYazıcı, Esma GültüvinGür Omay Y1 - 2022 PY - 2022 N1 - doi: 10.35341/afet.1083886 DO - 10.35341/afet.1083886 T2 - Afet ve Risk Dergisi JF - Journal JO - JOR SP - 318 EP - 329 VL - 5 IS - 1 SN - -2636-8390 M3 - doi: 10.35341/afet.1083886 UR - https://doi.org/10.35341/afet.1083886 Y2 - 2022 ER -
EndNote %0 Afet ve Risk Dergisi Organizational Resilience in Healthcare Organizations: A Research in the Public and Private Sector %A Leyla Afşar Doğrusöz , Selim Yazıcı , Esma Gültüvin Gür Omay %T Organizational Resilience in Healthcare Organizations: A Research in the Public and Private Sector %D 2022 %J Afet ve Risk Dergisi %P -2636-8390 %V 5 %N 1 %R doi: 10.35341/afet.1083886 %U 10.35341/afet.1083886
ISNAD Afşar Doğrusöz, Leyla , Yazıcı, Selim , Gür Omay, Esma Gültüvin . "Organizational Resilience in Healthcare Organizations: A Research in the Public and Private Sector". Afet ve Risk Dergisi 5 / 1 (Haziran 2022): 318-329 . https://doi.org/10.35341/afet.1083886
AMA Afşar Doğrusöz L. , Yazıcı S. , Gür Omay E. G. Organizational Resilience in Healthcare Organizations: A Research in the Public and Private Sector. Afet ve Risk Dergisi. 2022; 5(1): 318-329.
Vancouver Afşar Doğrusöz L. , Yazıcı S. , Gür Omay E. G. Organizational Resilience in Healthcare Organizations: A Research in the Public and Private Sector. Afet ve Risk Dergisi. 2022; 5(1): 318-329.
IEEE L. Afşar Doğrusöz , S. Yazıcı ve E. G. Gür Omay , "Organizational Resilience in Healthcare Organizations: A Research in the Public and Private Sector", Afet ve Risk Dergisi, c. 5, sayı. 1, ss. 318-329, Haz. 2022, doi:10.35341/afet.1083886