MODEL OF ADR MECHANISM FOR TURKEY IN REGARDS TO CONSUMER DISPUTES IN TELECOMMUNICATIONS
Öz
Alternative Dispute Resolution or shortly ADR is not a new invention; it is known that societies used these various kinds of mechanism to resolve disputes in earlier times. However, it became important again after dissatisfaction results of judicial systems in most countries. It is encouraged by most countries because of its expediency, confi dentiality, and lower costs. In this study, the use of ADR in consumer disputes in regards to telecommunications (or electronic communications) is examined in order to fi nd an appropriate model for a developing country’s telecommunications sector. In this paper, with reference to Universal Service Directive of EU, a model of ADR mechanism for Turkey which is an EU candidate country is discussed in the light of Universal Service Directive of EU and several countries’ implementations.
Anahtar Kelimeler
ADR, EU Directives, Dispute, Consumer, Electronic Communications.
Kaynakça
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