BEST VALUE IN THE BRITISH LOCAL PUBLIC SERVICES

Yıl 2007, Cilt: 9 Sayı: 1, 265 - 287, 01.06.2007

Sefa Çetin . .

Öz

This study aims to discuss the Best Value regime in local
public services in the United Kingdom. Discussion will focus on the
approach of the Conservatives to service delivery which was
compulsory competitive tendering, and the approach of the Labour
Government to service delivery which is the Best Value. The aims and
objectives of the Best Value, and the legislation and scope involved
with the Best Value will be outlined briefly.
The study will discuss management and measurement
techniques and will enable the reader to understand the role of
performance and service reviews within the concept of the Best Value
regime, and examine performance plans. A closer analysis will be
given to two performance measurement techniques –Excellence for
Quality Management (EFQM), and Benchmarking.

Anahtar Kelimeler

Best Value, Performance Plan, Performance Measurement

BEST VALUE IN THE BRITISH LOCAL PUBLIC SERVICES

Öz

Bu çalışmada, Birleşik Krallık'ta yerel kamu hizmetlerinde uygulanmaya başlanan 'en iyi değer rejimi' (Best Value Regime) tartışılmaktadır. Muhafazakar Parti'nin hizmet sunumu yaklaşımı olan "Zorunlu Rekbetçi Piyasa" (Compulsory Competative Tendering) ile İşçi Partisi'nin "En İyi Değer" (Best Value) sistemleri karşılaştırılmakta; daha sonra da en iyi değer rejiminin amacı, yasal durum ve kapsamı açıklanmaktadır. Çalışma, yönetim ve performans ölçüm tekniklerini, performans planlarını ve hizmet değerlendirmelerini 'en iyi değer' kavramı perspektifinden değerlendirmekte; kalite yönetiminde mükemmellik ve kıyaslama gibi, iki önemli performans ölçüm tekniğine özel vurgu yapmaktadır.

Anahtar Kelimeler

En İyi Değer, Performans Planı , Performans Ölçümü,

Kaynakça

• Audit Commission (1983), Performance Review in Local Government: a Handbook for Auditors and Local Authorities, London: HMSO
• Barlett, D., Corrigan, P., Dibben, P., Franklin, S., Joyce, P., Mcnulty, T. and Rose, A. (1999), Preparing for Best Value. Local Government Studies, vol.25, 3, pp.103.
• Boyne, G. A. (1999), Processes, performance and Best Value in local government. Local Government Studies, 25, 3, pp.1-15.
• Byrne, T. (2000), Local Government in Britain. Seventh Edition, London: Penguin Books
• Boyne, G. (2000). External Regulation and Best Value in Local Government. Public Money & Management, July-September.
• DETR (1998a) Modernising local government: Improving local services through Best Value, London: DETR.
• DETR (1998b) Modern local government: In touch with the people, Cm 4014, London: The Stationary Office.
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• DETR (1999b) Protocol on intervention powers, London: DETR.
• DETR (1999c) Preparing for Best Value, London: DETR.
• DETR (1999d) Implementing Best Value: A consultation paper on draft guidance, London: DETR.
• DETR (1999e), Circular 10/99 Local Government Act 1999: Part I, Best Value, (DETR, London).
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• www.audit-commision.gov.uk
• www.detr.gov.uk
• www.lga.org.uk