The Mediating Role of Organizational Citizenship Behavior and Voice Behavior in the Relationship Between Proactive Personality and Job Performance

Yıl 2021, Cilt: 5 Sayı: 2, 1069 - 1085, 31.05.2021

Süleyman Cem Bozdoğan

https://doi.org/10.29023/alanyaakademik.825464

Cited By: 6

Öz

This study aims to evaluate the mediating role of organizational citizenship behavior on the impact of proactive personality on job performance as well as the mediating impact of employee voice behavior on the effect of proactive personality on organizational citizenship behavior. The statistical population of this study included 447 private hospital employees. Data was analyzed by structural equation method using SPSS AMOS program. The mediation functions were calculated using a process macro. As a result of the study, it was discovered that proactive personality has a positive effect on job performance, with organizational citizenship actions acting as a mediating factor. In addition, it has been found that proactive personality has a positive effect on organizational citizenship behavior and in this relationship employee voice behavior has a mediating role.

Anahtar Kelimeler

Proactive Personality, Organizational Citizenship Behavior, Voice Behavior, Job Performance

Kaynakça

• Antonacopoulou, E. P. (2000). Employee development through self‐development in three retail banks. Personnel Review.
• Ashford, S. J., & Cummings, L. L. (1985). Proactive feedback seeking: The instrumental use of the information environment. Journal of occupational psychology, 58(1), 67-79.
• Baba, V. V., Tourigny, L., Wang, X., & Liu, W. (2009). Proactive personality and work performance in China: The moderating effects of emotional exhaustion and perceived safety climate. Canadian Journal of Administrative Sciences/Revue Canadienne des Sciences de l'Administration, 26(1), 23-37.
• Bandura, A. (1973). Social Leaming Theory of Aggression. The Control of Aggression. Chicago: Adline.
• Bateman, T. S., & Crant, J. M. (1993). The proactive component of organizational behavior: A measure and correlates. Journal of organizational behavior, 14(2), 103-118.
• Chow, I. H.-S. (2009). The relationship between social capital, organizational citizenship behavior, and performance outcomes: an empirical study from China. SAM Advanced Management Journal, 74(3), 44.
• Crant, J. M. (1995). The proactive personality scale and objective job performance among real estate agents. Journal of applied psychology, 80(4), 532.
• Crant, J. M. (1996). The proactive personality scale as a predictor of entrepreneurial intentions. Journal of small business management, 34, 42-49.
• Crant, J. M. (2000). Proactive behavior in organizations. Journal of management, 26(3), 435-462.
• De Boer, B. J., Van Hooft, E. A., & Bakker, A. B. (2015). Self-control at work: its relationship with contextual performance. Journal of managerial psychology.
• Diefendorff, J. M., Brown, D. J., Kamin, A. M., & Lord, R. G. (2002). Examining the roles of job involvement and work centrality in predicting organizational citizenship behaviors and job performance. Journal of organizational behavior, 23(1), 93-108.
• Dutton, J. E., Ashford, S. J., Lawrence, K. A., & Miner-Rubino, K. (2002). Red light, green light: Making sense of the organizational context for issue selling. Organization Science, 13(4), 355-369.
• Frese, M., Kring, W., Soose, A., & Zempel, J. (1996). Personal initiative at work: Differences between East and West Germany. Academy of Management journal, 39(1), 37-63.
• Fuller Jr, B., & Marler, L. E. (2009). Change driven by nature: A meta-analytic review of the proactive personality literature. Journal of vocational behavior, 75(3), 329-345.
• George, J. M., & Bettenhausen, K. (1990). Understanding prosocial behavior, sales performance, and turnover: A group-level analysis in a service context. Journal of applied psychology, 75(6), 698.
• Jones, G. R. (1983). Transaction costs, property rights, and organizational culture: An exchange perspective. Administrative Science Quarterly, 454-467.
• Kanten, P., & Ulker, F. E. (2012). A relational approach among perceived organizational support, proactive personality and voice behaviour. Procedia-Social and Behavioral Sciences, 62, 1016-1022.
• Kumar, M. M., & Shah, S. A. (2015). Psychometric properties of Podsakoff’s organizational citizenship behaviour scale in the Asian context. The International Journal of Indian Psychology, 3(1), 51-60.
• Lee, T. W., Mitchell, T. R., Sablynski, C. J., Burton, J. P., & Holtom, B. C. (2004). The effects of job embeddedness on organizational citizenship, job performance, volitional absences, and voluntary turnover. Academy of management journal, 47(5), 711-722.
• LePine, J. A., & Van Dyne, L. (1998). Predicting voice behavior in work groups. Journal of applied psychology, 83(6), 853.
• LePine, J. A., & Van Dyne, L. (2001). Voice and cooperative behavior as contrasting forms of contextual performance: evidence of differential relationships with big five personality characteristics and cognitive ability. Journal of applied psychology, 86(2), 326.
• Liguori, E. W., McLarty, B. D., & Muldoon, J. (2013). The moderating effect of perceived job characteristics on the proactive personality-organizational citizenship behavior relationship. Leadership & Organization Development Journal.
• Liu, W., Zhu, R., & Yang, Y. (2010). I warn you because I like you: Voice behavior, employee identifications, and transformational leadership. The leadership quarterly, 21(1), 189-202.
• MacKenzie, S. B., Podsakoff, P. M., & Fetter, R. (1991). Organizational citizenship behavior and objective productivity as determinants of managerial evaluations of salespersons' performance. Organizational behavior and human decision processes, 50(1), 123-150.
• Maynes, T. D., & Podsakoff, P. M. (2014). Speaking more broadly: An examination of the nature, antecedents, and consequences of an expanded set of employee voice behaviors. Journal of applied psychology, 99(1), 87.
• Morrison, E. W. (2011). Employee voice behavior: Integration and directions for future research. Academy of Management annals, 5(1), 373-412.
• Morrison, E. W., & Phelps, C. C. (1999). Taking charge at work: Extrarole efforts to initiate workplace change. Academy of management Journal, 42(4), 403-419.
• Motowildo, S. J., Borman, W. C., & Schmit, M. J. (1997). A theory of individual differences in task and contextual performance. Human performance, 10(2), 71-83.
• Organ, D. W. (1988). Organizational citizenship behavior: The good soldier syndrome: Lexington Books/DC Heath and Com.
• Organ, D. W. (1997). Organizational citizenship behavior: It's construct clean-up time. Human performance, 10(2), 85-97.
• Parker, S. K., Bindl, U. K., & Strauss, K. (2010). Making things happen: A model of proactive motivation. Journal of management, 36(4), 827-856.
• Parker, S. K., & Collins, C. G. (2010). Taking stock: Integrating and differentiating multiple proactive behaviors. Journal of management, 36(3), 633-662.
• Piercy, N. F., Cravens, D. W., Lane, N., & Vorhies, D. W. (2006). Driving organizational citizenship behaviors and salesperson in-role behavior performance: The role of management control and perceived organizational support. Journal of the Academy of Marketing Science, 34(2), 244-262.
• Podsakoff, N. P., Whiting, S. W., Podsakoff, P. M., & Blume, B. D. (2009). Individual-and organizational-level consequences of organizational citizenship behaviors: A meta-analysis. Journal of applied psychology, 94(1), 122.
• Podsakoff, P. M., & MacKenzie, S. B. (1997). Impact of organizational citizenship behavior on organizational performance: A review and suggestion for future research. Human performance, 10(2), 133-151.
• Podsakoff, P. M., MacKenzie, S. B., Moorman, R. H., & Fetter, R. (1990). Transformational leader behaviors and their effects on followers' trust in leader, satisfaction, and organizational citizenship behaviors. The leadership quarterly, 1(2), 107-142.
• Ristig, K. (2008). An empirical investigation of the relationship between trust, voice, and proactive personality. European Journal of Economics, Finance and Administrative Sciences, 14(14), 141-148.
• Rotundo, M., & Sackett, P. R. (2002). The relative importance of task, citizenship, and counterproductive performance to global ratings of job performance: A policy-capturing approach. Journal of applied psychology, 87(1), 66.
• Seibert, S. E., Kraimer, M. L., & Crant, J. M. (2001). What do proactive people do? A longitudinal model linking proactive personality and career success. Personnel psychology, 54(4), 845-874.
• Smith, C., Organ, D. W., & Near, J. P. (1983). Organizational citizenship behavior: Its nature and antecedents. Journal of applied psychology, 68(4), 653.
• Sonnentag, S., & Starzyk, A. (2015). Perceived prosocial impact, perceived situational constraints, and proactive work behavior: Looking at two distinct affective pathways. Journal of Organizational Behavior, 36(6), 806-824.
• Spector, P. E. (2006). Industrial and organizational psychology: Research and practice: John Wiley & Sons Inc. Staw, B. M., & Boettger, R. D. (1990). Task revision: A neglected form of work performance. Academy of Management Journal, 33(3), 534-559.
• Sun, L.-Y., Aryee, S., & Law, K. S. (2007). High-performance human resource practices, citizenship behavior, and organizational performance: A relational perspective. Academy of management Journal, 50(3), 558-577.
• Tangirala, S., & Ramanujam, R. (2008). Exploring nonlinearity in employee voice: The effects of personal control and organizational identification. Academy of Management Journal, 51(6), 1189-1203.
• Thompson, J. A. (2005). Proactive personality and job performance: a social capital perspective. Journal of applied psychology, 90(5), 1011.
• Van Dyne, L., Cummings, L., & Parks, J. M. (1995). Extra role behaviors: In pursuit of construct and definitional clarity. LL Curamings, BM Staw, eds. Research in organizational behavior, 17, 215-285.
• Van Dyne, L., & LePine, J. A. (1998). Helping and voice extra-role behaviors: Evidence of construct and predictive validity. Academy of Management journal, 41(1), 108-119.
• Wang, H., Law, K. S., Hackett, R. D., Wang, D., & Chen, Z. X. (2005). Leader-member exchange as a mediator of the relationship between transformational leadership and followers' performance and organizational citizenship behavior. Academy of management Journal, 48(3), 420-432.
• Wong, C. A., S Laschinger, H. K., & Cummings, G. G. (2010). Authentic leadership and nurses' voice behaviour and perceptions of care quality. Journal of nursing management, 18(8), 889-900.