Yıl 2019, Cilt 6 , Sayı 10, Sayfalar 103 - 116 2019-12-22

ACHIEVING BUSINESS EXCELLENCE WITHIN THE AUTOMOTIVE INDUSTRY: A QUALITATIVE STUDY ON A VOLKSWAGEN RETAILER

Mehmet İNCE [1] , Onur Başar ÖZBOZKURT [2]


Recently, organizations have begun to improve their emphasis on service quality and organizational sustainability owing to the hyper-competitive business processes and conditions. In this frame, organizations, regardless of its business orientation, strive for achieving organizational goals and exploring new and different ways to make a profit. Therefore, business excellence, which is appropriately described as simultaneous satisfaction of both customers, employers, business partners, and stakeholders, has been drawn attention to gain prestige and achieve success for organizations particularly actors within the automotive industry. From this point, considering the business excellence that concentrates on abilities, practices, and engaging with the customers within the automotive industry, the present study aims at contributing the related literature and examining the business excellence practices in Volkswagen’s Mersin retailer and for this purpose, the in-depth interview has been conducted with retailer’s sales manager. Besides, the data obtained from the in-depth interview, has been analyzed by using qualitative analysis programme “NVivo 12”. As a result of the analysis, it has been seen that the fundamental themes respectively consist of leadership, customer focus, people (internal customer) focus, organizational learning, innovation and improvement, strategic alignment, partnership development, and fact-based processes management.
Business Excellence, Automotive Industry
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Birincil Dil en
Konular Sosyal
Bölüm Makaleler
Yazarlar

Yazar: Mehmet İNCE
Kurum: Tarsus Üniversitesi
Ülke: Turkey


Yazar: Onur Başar ÖZBOZKURT
Kurum: Tarsus Üniversitesi
Ülke: Turkey


Tarihler

Yayımlanma Tarihi : 22 Aralık 2019

Bibtex @araştırma makalesi { asead663244, journal = {Avrasya Sosyal ve Ekonomi Araştırmaları Dergisi}, issn = {}, eissn = {2148-9963}, address = {}, publisher = {İrfan TÜRKOĞLU}, year = {2019}, volume = {6}, pages = {103 - 116}, doi = {}, title = {ACHIEVING BUSINESS EXCELLENCE WITHIN THE AUTOMOTIVE INDUSTRY: A QUALITATIVE STUDY ON A VOLKSWAGEN RETAILER}, key = {cite}, author = {İnce, Mehmet and Özbozkurt, Onur Başar} }
APA İnce, M , Özbozkurt, O . (2019). ACHIEVING BUSINESS EXCELLENCE WITHIN THE AUTOMOTIVE INDUSTRY: A QUALITATIVE STUDY ON A VOLKSWAGEN RETAILER . Avrasya Sosyal ve Ekonomi Araştırmaları Dergisi , 6 (10) , 103-116 . Retrieved from https://dergipark.org.tr/tr/pub/asead/issue/50855/663244
MLA İnce, M , Özbozkurt, O . "ACHIEVING BUSINESS EXCELLENCE WITHIN THE AUTOMOTIVE INDUSTRY: A QUALITATIVE STUDY ON A VOLKSWAGEN RETAILER" . Avrasya Sosyal ve Ekonomi Araştırmaları Dergisi 6 (2019 ): 103-116 <https://dergipark.org.tr/tr/pub/asead/issue/50855/663244>
Chicago İnce, M , Özbozkurt, O . "ACHIEVING BUSINESS EXCELLENCE WITHIN THE AUTOMOTIVE INDUSTRY: A QUALITATIVE STUDY ON A VOLKSWAGEN RETAILER". Avrasya Sosyal ve Ekonomi Araştırmaları Dergisi 6 (2019 ): 103-116
RIS TY - JOUR T1 - ACHIEVING BUSINESS EXCELLENCE WITHIN THE AUTOMOTIVE INDUSTRY: A QUALITATIVE STUDY ON A VOLKSWAGEN RETAILER AU - Mehmet İnce , Onur Başar Özbozkurt Y1 - 2019 PY - 2019 N1 - DO - T2 - Avrasya Sosyal ve Ekonomi Araştırmaları Dergisi JF - Journal JO - JOR SP - 103 EP - 116 VL - 6 IS - 10 SN - -2148-9963 M3 - UR - Y2 - 2021 ER -
EndNote %0 Avrasya Sosyal ve Ekonomi Araştırmaları Dergisi ACHIEVING BUSINESS EXCELLENCE WITHIN THE AUTOMOTIVE INDUSTRY: A QUALITATIVE STUDY ON A VOLKSWAGEN RETAILER %A Mehmet İnce , Onur Başar Özbozkurt %T ACHIEVING BUSINESS EXCELLENCE WITHIN THE AUTOMOTIVE INDUSTRY: A QUALITATIVE STUDY ON A VOLKSWAGEN RETAILER %D 2019 %J Avrasya Sosyal ve Ekonomi Araştırmaları Dergisi %P -2148-9963 %V 6 %N 10 %R %U
ISNAD İnce, Mehmet , Özbozkurt, Onur Başar . "ACHIEVING BUSINESS EXCELLENCE WITHIN THE AUTOMOTIVE INDUSTRY: A QUALITATIVE STUDY ON A VOLKSWAGEN RETAILER". Avrasya Sosyal ve Ekonomi Araştırmaları Dergisi 6 / 10 (Aralık 2019): 103-116 .
AMA İnce M , Özbozkurt O . ACHIEVING BUSINESS EXCELLENCE WITHIN THE AUTOMOTIVE INDUSTRY: A QUALITATIVE STUDY ON A VOLKSWAGEN RETAILER. Avrasya Sosyal ve Ekonomi Araştırmaları Dergisi. 2019; 6(10): 103-116.
Vancouver İnce M , Özbozkurt O . ACHIEVING BUSINESS EXCELLENCE WITHIN THE AUTOMOTIVE INDUSTRY: A QUALITATIVE STUDY ON A VOLKSWAGEN RETAILER. Avrasya Sosyal ve Ekonomi Araştırmaları Dergisi. 2019; 6(10): 103-116.
IEEE M. İnce ve O. Özbozkurt , "ACHIEVING BUSINESS EXCELLENCE WITHIN THE AUTOMOTIVE INDUSTRY: A QUALITATIVE STUDY ON A VOLKSWAGEN RETAILER", Avrasya Sosyal ve Ekonomi Araştırmaları Dergisi, c. 6, sayı. 10, ss. 103-116, Ara. 2019