Relationship between organizational deviance and turnover intentions in hospitality businesses

Abstract

Organizational deviant behavior is one of the most important workplace issues in the hospitality business. Turnover is also an important issue in such organizations. The purpose of this study was to investigate the relationship between organizational deviance and turnover intentions in the hospitality business. Through conducting a face-toface interview, a total of 563 questionnaires were collected. Data analysis includes various statistical tools such as factor analysis, correlation analysis and regression analysis. Study findings suggest a positive and strong relationship between deviation variables and turnover intentions. Organizational deviance is also found to affect intentions and organizational goals and activities.

Keywords

• turnover intention,hospitality companies,organizational deviance,organizational management,employees,tourism sector,questionnaire,job satisfaction

Ağırlama işletmelerinde örgütsel sapma ile işten ayrılma eğilimi arasındaki ilişki

Öz

Örgütsel sapma davranışı, ağırlama işletmelerinde görülen en önemli işyeri sorunlarından birisidir. Diğer yandan işgücü devri de örgütlerde önemli bir sorundur. Bu çalışmanın amacı ağırlama işletmelerinde örgütsel sapma ile işten ayrılma eğilimi arasındaki ilişkiyi araştırmaktır. Literatürde yer alan çalışmalardan yararlanılarak bir anket formu oluşturulmuştur. Yüz yüze görüşme ile anket çalışması yapılmış ve 563 anket formu toplanmıştır. Verilerin yapısal ve yakınsak geçerliliği faktör analizi ile ortaya konmuştur. Daha sonra örgütsel sapma ile işten ayrılma eğilimi arasındaki ilişkiyi belirlemek için korelasyon analizi yapılmış ve sapma değişkenleri ile işten ayrılma eğilimi arasında pozitif yönlü güçlü bir ilişki olduğu saptanmıştır. Bu sapmaların işten ayrılma eğilimi ile ilişkisi ayrıca regresyon analizinde ortaya konulmuştur. Örgütsel sapma yalnızca işten ayrılma eğilimi üzerinde değil aynı zamanda işten ayrılmanın etkilediği örgütsel amaçları ve faaliyetleri de dolaylı olarak etkilemektedir.

Anahtar Kelimeler

• işten ayrılma niyeti,konaklama işletmeleri,örgütsel sapma,örgütsel yönetim,çalışanlar,turizm sektörü,anket,iş tatmini

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