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Abstract

The main purpose of this study is to determine the effect of foreign managers’ CQ on the management of cultural differences. For this purpose, the depth interview was conducted with 10 foreign hotel managers from five star hotels operating in Antalya and İstanbul regions and 27 Turkish department managers working depending on them and then three main themes identified after descriptive analysis of the data obtained from semi-structured interviews. In this study, cultural analysis was used. According to the research, it was found that foreign hotel managers’ cognitive, behavioural and motivational cultural intelligence affect positively the management of cultural differences and this result obtained showed that cultural intelligence has a significant contribution in the management of cultural differences

Keywords

• Cultural intelligence, Cultural differences, Hospitality industry, Antalya, İstanbul

Kültürel Farklılıkların Yönetiminde Kültürel Zekânın Rolü: Türk ve Yabancı Yöneticiler Üzerine Bir Araştırma

Öz

Bu çalışmanın temel amacı, yabancı yöneticilerin kültürel zekâsının kültürel farklılıkların yönetimi üzerindeki etkisini belirlemektir. Bu amaç doğrultusunda İstanbul ve Antalya bölgesinde faaliyet gösteren 10 adet beş yıldızlı konaklama işletmesinin yabancı genel müdürleri ve onlara bağlı olarak çalışan 27 Türk departman müdürüyle derinlemesine görüşme yapılmış ve yarı yapılandırılmış görüşmelerle elde edilen verilerin betimsel analizinden sonra üç ana tema belirlenmiştir. Çalışmada nitel araştırma desenlerinden kültür analizi kullanılmıştır. Araştırma sonuçlarına göre, yabancı yöneticilerin bilişsel, motivasyonel ve davranışsal kültürel zekâlarının kültürel farklılıkların yönetilmesini olumlu anlamda etkilediği belirlenmiş ve elde edilen bu sonuç da kültürel farklılıkların yönetilmesinde kültürel zekânın önemli bir katkısının olduğunu göstermiştir.

 

ABSTRACT
The main purpose of this study is to determine the effect of foreign managers’ CQ on the management of cultural differences. For this purpose, the depth interview was conducted with 10 foreign hotel managers from five star hotels operating in Antalya and İstanbul regions and 27 Turkish department managers working depending on them and then three main themes identified after descriptive analysis of the data obtained from semi-structured interviews. In this study, cultural analysis was used. According to the research, it was found that foreign hotel managers’ cognitive, behavioural and motivational cultural intelligence affect positively the management of cultural differences and this result obtained showed that cultural intelligence has a significant contribution in the management of cultural differences.

Anahtar Kelimeler

• Kültürel zekâ, Kültürel farklılıklar, Konaklama işletmeleri, Antalya, İstanbul

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