A Study on Determination Passengers' Perception of Extended Gaziantep Airport Service Quality
Öz
Air transport is a main means of fast and efficient transport between distant regions and countries. Air travel is the lifeblood of many activities, such as trade, business travel, and tourism, enabling people to travel long distances quickly. In addition, airports make a great contribution to the economy. They are, therefore, vital for modern societies' functioning and international connectivity. The evaluation of service quality is essential for the effectiveness and success of an airport. The service quality of an airport affects many factors, such as passenger satisfaction, safety and competitive advantage. Therefore, it is important to determine the service quality for both passengers and airport operators. This study aims to determine the factors related to the service quality of Gaziantep Airport. Another aim of the study is to determine the level of perception of these service quality factors by passengers. For this purpose, a questionnaire was applied to 409 Gaziantep Airport participants. The data obtained were subjected to the Independent Sample t-test and One-Way ANOVA analysis. As a result of the analysis, it was determined that passengers perceive Gaziantep airport service quality at a medium level. According to these results, passengers were undecided about the service quality of the expanded Gaziantep Airport. In addition, it was determined that the service quality perception of passengers differed significantly according to gender, income, education, occupation, age and number of flights.
Anahtar Kelimeler
Service Quality, Logistic, Tourism, Airport, Logistics, Service, Travel
Kaynakça
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