İş Yaşam Kalitesini Artırmada İç Sosyal Sorumluluk Uygulamalarının Rolü

Öz

Bu çalışma, İç Kurumsal Sosyal Sorumluluk (İKSS) uygulamalarının çalışanların İş Yaşam Kalitesi (İYK) üzerindeki etkisini Cezayir şirket bağlamında incelemektedir. Araştırma, iş- yaşam dengesi, eğitim ve öğretim, çalışma koşulları, istihdam güvencesi, insan hakları, işyeri çeşitliliği ve iş zenginleştirme olmak üzere yedi temel boyuta odaklanmaktadır. Önceki araştırmalar ağırlıklı olarak Kurumsal Sosyal Sorumluluğun dışsal yönlerine odaklanmışken, bu çalışma içsel İKSS uygulamalarını ve bunların çalışanların algıladığı iş yaşam kalitesi üzerindeki doğrudan etkisini analiz ederek özgün bir katkı sunmaktadır. Hassnaoui Grubu ve Chiali Grubu’ndan toplam 180 çalışanla yapılandırılmış bir anket aracılığıyla veri toplanmıştır. SPSS kullanılarak yapılan istatistiksel analizler, İKSS ile İYK arasında güçlü bir pozitif korelasyon olduğunu ortaya koymuştur (r = 0.767) ve İKSS, İYK'deki varyansın %58,8’ini açıklamaktadır. Boyutlar arasında, insan hakları ile eğitim ve öğretim en etkili faktörler olarak öne çıkmıştır. Bulgular, İKSS’nin destekleyici ve üretken bir çalışma ortamı yaratmadaki önemini vurgulamaktadır. Çalışma, çalışanları önceliklendiren ve onların kişisel ve profesyonel ihtiyaçlarını destekleyen kapsayıcı bir iş ortamı geliştirmeye yönelik yenilikçi içsel sosyal sorumluluk stratejilerinin benimsenmesini önermektedir.

Anahtar Kelimeler

• İç kurumsal sosyal sorumluluk
• iş yaşam kalitesi
• çalışma ortamı

The Role of Internal Social Responsibility Practices in Enhancing Quality of Work Life .

Öz

This study investigates the impact of Internal Corporate Social Responsibility (ICSR) practices on the Quality of Work Life (QWL) of employees in the Algerian company context. It focuses on seven key dimensions: work-life balance, training and education, working conditions, employment stability, human rights, workplace diversity, and job enrichment. Unlike previous research, which focused mainly on external CSR aspects, this research offers a novel contribution by analyzing internal CSR practices and their direct influence on employees’ perceived Quality of Work Life. A total of 180 employees from Hassnaoui Group and Chiali Group were surveyed using a structured questionnaire. Statistical analysis using SPSS showed a strong positive correlation (r = 0.767) between ICSR and QWL, with 58.8% of the variance in QWL explained by ICSR. Among the dimensions, human rights and training and education had the greatest influence. These findings highlight the importance of ICSR in creating a supportive and productive work environment. The study recommends adopting innovative internal CSR strategies that prioritize employees and foster a work environment supportive of their personal and professional needs.

Anahtar Kelimeler

• Internal corporate social responsibility
• quality of work life
• work environment

Kaynakça

1. Adu-Gyamfi, M., He, Z., Nyame, G., Boahen, S., & Frempong, M. F. (2021). Effects of internal CSR activities on social performance: The employee perspective. Sustainability, 13(11), 6235. https://doi.org/10.3390/su13116235
2. Ahmad, N., Ullah, Z., Ryu, H. B., Ariza-Montes, A., & Han, H. (2023). From corporate social responsibility to employee well- being: Navigating the pathway to sustainable healthcare. Psychology Research and Behavior Management, 16, 1079–1095. https://doi.org/10.2147/PRBM.S398586
3. Almarshad, S., Toukabri, M., & Yillah, M. S. (2019). Quality of work life as a determinant of social responsibility in the public sector: The case of the governmental sector of the northern borders region in Saudi Arabia. European Journal of Sustainable Development, 8(1), 82. https://doi.org/10.14207/ejsd.2019.v8n1p82
4. Al-Shawabkeh, K. M., & Hijjawi, G. S. (2018). Impact of quality of work-life (QWL) on organizational performance: An empirical study in the Private Jordanian Universities. Asian Social Science, 14(6), 145–156. https://doi.org/10.5539/ass.v14n6p145
5. Bu, X., Cherian, J., Han, H., Comite, U., Hernández-Perlines, F., & Ariza-Montes, A. (2022). Proposing employee level CSR as an enabler for economic performance: The role of work engagement and quality of work-life. Sustainability, 14(3), 1354. https://doi.org/10.3390/su14031354
6. Değirmenci, B. (2019). Kamu çalışanlarının psikolojik dayanıklılık psikolojik iyi olma ilişkisinde iyimserliğin aracılık rolü. Türk Sosyal Bilimler Araştırmaları Dergisi, 4(1), 47–63. http://tursbad.hku.edu.tr/tr/pub/issue/44945/532954
7. Değirmenci, B. (2024). Examining social responsibility activities implemented in workplaces towards society: The mediating role of employees' participation in social responsibility activities. İşletme, 5(2), 183–196. https://doi.org/10.57116/isletme.1540014
8. Golob, U., & Podnar, K. (2021). Corporate marketing and the role of internal CSR in employees’ life satisfaction: Exploring the relationship between work and non-work domains. Journal of Business Research, 131, 664-672. https://doi.org/10.1016/J.JBUSRES.2021.01.048

9. Kim, H., Rhou, Y., Uysal, M., & Kwon, N. (2017). An examination of the links between corporate social responsibility (CSR) and its internal consequences. International Journal of Hospitality Management, 61, 26–34. https://doi.org/10.1016/J.IJHM.2016.10.011
10. Liu, Y., Cherian, J., Ahmad, N., Han, H., De Vicente-Lama, M., & Ariza-Montes, A. (2023). Internal corporate social responsibility and employee burnout: An employee management perspective from the healthcare sector. Psychology Research and Behavior Management, 16, 283–302. https://doi.org/10.2147/PRBM.S388207
11. Low, M. P. (2016). Corporate social responsibility and the evolution of internal corporate social responsibility in 21st century. Asian Journal of Social Sciences and Management Studies, 3(1), 56–74. https://doi.org/10.20448/journal.500/2016.3.1/500.1.56.74
12. Massoud, M. F., Younis, D. J., & Ibrahim, P. N. A. (2020). The relationship between universities social responsibility internal strategies and staff quality work life: An empirical study on Al Jinan University in Lebanon. Research in Economics and Management, 5(4), 21–49. https://doi.org/10.22158/rem.v5n4p21
13. Posada, L. M. L., Guerrero, G. R., & Macias, M. E. U. (2022). An internal social responsibility-based human resource management model in medium and large companies in Ibagué. Cuadernos de Administración, 38(74). https://doi.org/10.25100/cdea.v38i74.11933
14. Ramdhan, R. M., Kisahwan, D., Winarno, A., & Hermana, D. (2022). Internal corporate social responsibility as a microfoundation of employee well-being and job performance. Sustainability, 14(15), 9065. https://doi.org/10.3390/su14159065
15. Roble, G. L. de E., Rosini, A. M., & Oliveira, M. do C. (2022). Quality of work life and corporate social responsibility: A multiple case study. REPAE – Revista Ensino e Pesquisa Em Administração e Engenharia, 8(2), 49–62. https://doi.org/10.51923/repae.v8i2.328
16. Sabino, A., Moreira, A., Cesário, F., & Pinto-Coelho, M. (2024). Adaptation of the work-related quality of life-2 scale (WRQoL-2) among Portuguese workers. Societies, 14(7), 120. https://doi.org/10.3390/soc14070120
17. Tarigan, J., Susanto, A. R. S., Hatane, S. E., Jie, F., & Foedjiawati, F. (2020). Corporate social responsibility, job pursuit intention, quality of work life and employee performance: Case study from Indonesia controversial industry. Asia-Pacific Journal of Business Administration, 13(2), 141–158. https://doi.org/10.1108/APJBA-09-2019-0189
18. Van, L. T.-H., Lang, L. D., Ngo, T. L.-P., & Ferreira, J. (2024). The impact of internal social responsibility on service employees’ job satisfaction and organizational engagement. Service Business, 18(1), 101–131. https://doi.org/10.1007/s11628-024-00555-1