The Mediation Effect of Emotional Intelligence on the Relationship Between Culture and Conflict Resolution Strategies within the Context of Expatriation

Yıl 2025, Cilt: 29 Sayı: 2, 368 - 387, 25.06.2025

Ayça Kübra Hızarcı , Deniz Çelikdemir

https://doi.org/10.53487/atasobed.1699385

Öz

This study offers an integrative perspective for the interrelations between culture, emotional
intelligence, and conflict resolution strategies within the context of expatriation.
Based on a dataset collected from expatriates living in Turkey, this study aims to uncover the
mediating role of emotional intelligence on the relationship between cultural dimensions
and conflict resolution strategies. Data was analyzed through PLS-SEM software program.
The findings of the study show that while emotional intelligence fully mediates the
relationship between Confronting and Vertical Collectivism, Horizontal Individualism and
Forcing, Vertical Individualism and Smoothing conflict resolution strategies, the rest of the
findings vary between partial and no mediation. This study highlights the mediation effect of
emotional intelligence and the predictive power of culture at individual level on emotional
intelligence and conflict resolution strategies within the context of expatriation. While
previous research has focused on emotional intelligence and culture as antecedents of
conflict resolution strategies, studies that analyze these variables through a wholistic view
are rare. Although this study has some limitations, it highlights how culture at individual level
is influential on individual emotional intelligence and conflict resolution strategies. This
wholistic approach provides the insight that through cultural orientations can shape
individuals’ both emotional intelligence and preference of conflict resolution strategies
which shows the importance of cultural orientations for expatriates..

Anahtar Kelimeler

Culture , emotional ıntelligence , expatriate , conflict resolution

Göçmenlik Bağlamında Kültür ve Çatışma Çözme Stratejileri Arasındaki İlişkide Duygusal Zekanın Aracılık Etkisi

Öz

Bu çalışma, göç bağlamında kültür, duygusal zeka ve çatışma çözüm stratejileri arasındaki
karşılıklı ilişkiler için bütünleştirici bir bakış açısı sunmaktadır.Türkiye'de yaşayan
göçmenlerden toplanan bir veri setine dayanan bu çalışma, kültürel boyutlar ve çatışma
çözüm stratejileri arasındaki ilişkide duygusal zekanın aracılık rolünü ortaya çıkarmayı
amaçlamaktadır. Veriler PLS-SEM yazılım programı aracılığıyla analiz edilmiştir. Çalışmanın
bulguları, Duygusal Zekanın Yüzleşme ve Dikey Kolektivizm, Yatay Bireycilik ve Zorlama,
Dikey Bireycilik ve Yumuşatma çatışma çözüm stratejileri arasındaki ilişkiye tam olarak
aracılık ederken, bulguların geri kalanının kısmi ve hiç aracılık olmadığı arasında değiştiğini
göstermektedir. Bu çalışma, göç bağlamında duygusal zekanın aracılık etkisini ve kültürün
duygusal zeka ve çatışma çözüm stratejileri üzerindeki bireysel düzeydeki öngörücü
gücünü vurgulamaktadır. Önceki araştırmalar, çatışma çözüm stratejilerinin öncülleri
olarak duygusal zekaya ve kültüre odaklanmış olsa da, bu değişkenleri bütünsel bir bakış
açısıyla analiz eden çalışmalar nadirdir. Bu çalışmanın bazı sınırlamaları olmasına rağmen,
bireysel düzeyde kültürün bireysel duygusal zeka ve çatışma çözme stratejileri üzerinde
nasıl etkili olduğunu vurgulamaktadır. Bu bütünsel yaklaşım, kültürel yönelimler
aracılığıyla bireylerin hem duygusal zekalarının hem de çatışma çözme stratejileri
tercihlerinin etkilenebileceğine dair içgörü sağlar ve bu da kültürel yönelimlerin
göçmenler için önemini göstermektedir.

Anahtar Kelimeler

Kültür , duygusal zeka , göçmen , çatışma çözümü

Kaynakça

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