BULANIK ANALİTİK HİYERARŞİ SÜRECİ YAKLAŞIMI İLE TOPLAM KALİTE YÖNETİMİ (TKY) UYGULAMALARINDA KRİTİK BAŞARI FAKTÖRLERİNİN ÖNEM DERECESİNİN BELİRLENMESİ

Talha Ustasüleyman; Selçuk Perçin

TR

BULANIK ANALİTİK HİYERARŞİ SÜRECİ YAKLAŞIMI İLE TOPLAM KALİTE YÖNETİMİ (TKY) UYGULAMALARINDA KRİTİK BAŞARI FAKTÖRLERİNİN ÖNEM DERECESİNİN BELİRLENMESİ

Öz

Çalışmada, imalat firmalarının TKY uygulamalarının başarısında etkili olan liderlik, çalışanların katılımı, müşteri/tedarikçi ilişkileri, ürün süreç yönetimi, stratejik planlamayı içeren kriterlerin önem derecesini belirlemek amaçlanmaktadır. Bu amaçla TKY ilkeleri sistem ve teknikler, kültür ve insan, politika geliştirme ve müşteriler olmak üzere dört grupta toplanarak hiyerarşik bir yapı oluşturulmuştur. Oluşturulan hiyerarşik yapı Bulanık Analitik Hiyerarşi Süreci Yaklaşımı ile değerlendirilerek Toplam Kalite Yönetimi uygulamalarının başarısında etkili olan kriterlerin önem derecesi belirlenmiştir. Değerlendirme sonucunda en önemli kriter grubunun kültür ve insan olduğu görülmüştür. Ayrıca sistem ve teknikleri içeren ana kriter grubunda süreç kontrolü ve geliştirme, kültür ve insan kriter grubunda çalışanların katılımı, politika geliştirme grubunda stratejik planlama ve müşteriler ana kriter grubunda müşteri odaklılık kriterinin en önemli kriterler olduğu ortaya çıkmıştır.

Anahtar Kelimeler

Toplam Kalite Yönetimi, Bulanık Sayılar, Bulanık Analitik Hiyerarşi Süreci

Kaynakça

Abu-Hamatteh, Z.S.H. Al-Azab, T.A. and El-Amyan, M. (2003) “Total quality management achievement: King Abdullah II Award for Excellence of Jordan as a model” Technovation, Vol. 23(7), ss.649-653.
Arditi D. and Gunaydin H. M. (1997) “Total quality management in the construction process” International Journal of Project Management, 5(4), ss. 235-243.
Ayağ, Z. (2005) “A fuzzy AHP-based simulation approach to concept evaluation in a NPD environment”. IIE Transactions, 37(9), ss.827
Buyukozkan, G. Çifci, G. ve Guleryuz, S. (2011) “Strategic analysis of healthcare service quality using fuzzy AHP methodology” Expert Systems with Applications, ss.1-18
Çebi, S., Çelik M. ve Kahraman, C. (2008) “Gemi Sistemleri İçin Entegre Bakım-Onarım Yönetimi Gereksiniminin Analizi”, Havacılık Ve Uzay Teknolojileri Dergisi, 3 (4), ss.17-24
Chan, F. T. S., Kumar, N. Tiwari, M. K., Lau, H. C. W. and Choy, K. L (2008) “Global supplier selection: a fuzzy-AHP approach” International Journal of Production Research, 46(14), ss.3825-3857.
Chan, F. T.S. and Kumar N. (2007) “Global supplier development considering risk factors using fuzzy extended AHP-based approach”, Omega, 35( 4), ss. 417-431.
Chen J. K. and Chen I. S. (2008) “A Method for Promoting Vision in Secondary Schools: A Novel Hybrid Model based on Fuzzy AHP and TOPSIS” Journal of Global Business Issues, 2( 2), ss. 83-94.
Chen J. K. and Chen I. S. (2009) “Performance Evaluation For The Banking Industry In Taiwan Based On Total Quality Management” Global Journal of Business Research (GJBR), 3(1), ss.49-60.
Chenhall R. H. (1997) “Reliance on manufacturing performance measures, total quality management and organizational performance”, Management Accounting Research, 8(2), ss. 187-206

Chin K. S., Pun K. F., Xu Y. and Chan J. S. F. (2002) “An AHP based study of critical factors for TQM implementation in Shanghai manufacturing industries”, Technovation, 22(11), ss. 707-715.
Choi T. Y. and Eboch K. (1998) “The TQM Paradox: Relations among TQM practices, plant performance, and customer satisfaction” Journal of Operations Management, 17(1), pp 59-75.
Chamodrakas, I. And Batis, D. and Martakos D. (2010) “Supplier selection in electronic marketplaces using satisficing and fuzzy AHP”, Expert Systems with Applications, 37, ss. 490–498
Chong V. K., and Rundus M. J. (2004) “Total quality management, market competition and organizational performance” The British Accounting Review, 36(2), ss. 155-172.
Dagdeviren M. ve Yuksel, İ (2010) “A fuzzy analytic network process (ANP) model for measurement of the sectoral competititon level (SCL), Expert Systems with Applications, 37, ss. 1005–1014
Douglas, T. J., and Judge, W. Q. (2001) “Total quality management implementation and competitive advantage: the role of structural control and exploration” Academy of Management Journal, 44(1), ss.158-169.
Dura´n, O. and Aguilo, j. (2008) “Computer-aided machine-tool selection based on a Fuzzy-AHP approach, Expert Systems with Applications, 34, ss. 1787–1794
Ertuğrul, İ. and Karakaşoğlu N. (2009) “Performance evaluation of Turkish cement firms with fuzzy analytic hierarchy process and TOPSIS methods” Expert Systems with Applications, 36(1), ss. 702-715
Fisher, N. I. and Nair, V. N. (2009) “Quality management and quality practice: Perspectives on their history and their future” Applied Stochastic Models in Business & Industry, 25(1), ss.1-28.
Fu H. P., Chao P., Chang T. H. and Chang Y. S. (2008) “The impact of market freedom on the adoption of third-party electronic marketplaces: A fuzzy AHP analysis” Industrial Marketing Management, 37(6), ss. 698-712.
Fuentes-F. M., Albacete-Sáez C. A. and Lloréns-Montes J. (2004) “The impact of environmental characteristics on TQM principles and organizational performance” Omega, 32(6), ss. 425-442
Ghobadian A. and Gallear D. N. (1996) “Total quality management in SMEs” Omega, 24(1), pp 83-106.
Hoque Z., (2003) “Total quality management and the balanced scorecard approach: a critical analyses of their potential relationships and directions for research” Critical Perspectives on Accounting, 14(5), ss. 553-566.
Huang, C.C., Chu, P.-Y. and Chiang, Y.-H. (2008) “A fuzzy AHP application in government-sponsored R&D project selection” Omega, 36(6), ss.1038-1052.
Ishizaka, A. and Labib A. (2011) “Selection of new production facilities with the Group Analytic Hierarchy Process Ordering method” Expert Systems with Applications, 38, ss. 7317–7325
Joiner T. A. (2007) “Total quality management and performance: The role of organization support and co-worker support” International Journal of Quality & Reliability Management, 24(6), ss.617-627.
Jun M., Cai S. and Shin H. (2006) “TQM practice in maquiladora: Antecedents of employee satisfaction and loyalty” Journal of Operations Management, 24(6), ss. 791-812.
Jung H. (2011) “A Fuzzy AHP–GP approach for integrated production- planning considering manufacturing partners” Expert Systems with Applications, 38(5), ss. 5833-5840
Jung J. Y. and Wang Y. J. (2006)“Relationship between total quality management (TQM) and continuous improvement of international project management (CIIPM)” Technovation, 26(5-6), ss. 716-722.
Kahraman C., Cebeci U. and Ulukan Z. (2003) “Multi-criteria supplier selection using fuzzy AHP” Logistics Information Manage., 16 (6), ss. 382
Kahraman, C., Cebeci, U. and Ruan, D. (2004) “Multi-attribute comparison of catering service companies using fuzzy AHP: The case of Turkey” International Journal of Production Economics, 87(2), ss.171-184.
Kaynak H. and Hartley J. L. (2005) “Exploring quality management practices and high tech firm performance” The Journal of High Technology Management Research, 16(2), ss. 255-272
Kaynak H., (2003) “The relationship between total quality management practices and their effects on firm performance” Journal of Operations Management, 21(4), ss. 405-435.
Kilincci, O. and Onal S.A. ( 2011)“Fuzzy AHP approach for supplier selection in a washing machine company” Expert Systems with Applications, Available online 11 February 2011, ss.1-9.
Kumar, R., Garg, D. and Garg T.K. (2009) “Total quality management in Indian industries: relevance, analysis and directions”, The TQM Journal, 21(6), ss.607-622.
Lam, P. K. and Chin, K. S. (2005) “Identifying and prioritizing critical success factors for conflict management in collaborative new product development”, Industrial Marketing Management, 34, ss. 761– 772.
Lee A. H.I. (2009) “A fuzzy supplier selection model with the consideration of benefits, opportunities, costs and risks” Expert Systems with Applications, 36, ss. 2879–2893
Lee, S.K. Mogi, G., Jong Kim, J.W. and Gim B.J. (2008) “A fuzzy analytic hierarchy process approach for assessing national competitiveness in the hydrogen technology sector” International Journal of Hydrogen Energy, 33(23), ss. 6840-6848
Li, J.H., Anderson, A.R. and Harrison, R.T. (2002) “Total quality management principles and practices in China” International Journal of Quality & Reliability Management, 20(9), ss.1026-1050.
Li, S. and Li, J.Z. (2009) Hybridising human judgment, AHP, simulation and a fuzzy expert system for strategy formulation under uncertainty, Expert Systems with Applications, 36, ss. 5557–5564
Mann, R. (2008) “Revisiting a TQM research project: The quality improvement activities of TQM”, Total Quality Management & Business Excellence, 19(7/8), ss.751-761.
Mikhailov L. (2002) “Fuzzy analytical approach to partnership selection in formation of virtual enterprises” Omega, 30(5), ss. 393-401
Naghadehi, M. Z., Mikaeil, R. and Ataei M. (2009) “The application of fuzzy analytic hierarchy process (FAHP) approach to selection of optimum underground mining method for Jajarm Bauxite Mine, Iran” Expert Systems with Applications, 36(4), ss. 8218-8226.
Nepal, B. Yadav, O.P. and Murat A. (2010) “A fuzzy-AHP approach to prioritization of CS attributes in target planning for automotive product development”, Expert Systems with Applications, 37, ss. 6775–6786.
Nureize, A. and Watada J. (2010) “A fuzzy regression approach to a hierarchical evaluation model for oil palm fruit grading” Fuzzy Optim Decis Making, 9, ss.105–122.
Özdemir A.İ. ve Seçme G. (2009) “Tedarik Zinciri Ağ Tasarımına Bulanık Ulaştırma Modeli Yaklaşımı” Erciyes Üniversitesi İktisadi Ve İdari Bilimler Fakültesi Dergisi, 32, ss.219-237.
Perry C. (1997) “Total quality management and reconceptualising management in Africa” International Business Review, 6(3), ss. 233-243.
Psomas E. L. and Fotopoulos C. V. (2010) “Total Quality Management Practices and Results In Food Companies” International Journal of Productivity and Performance Management”, 59(7), ss. 668-687.
Rao, R.V. (2008) “Evaluating flexible manufacturing systems using a combined multiple attribute decision making method” International Journal of Production Research, 46(7), ss.1975–1989.
Razavi, M., Aliee, F. S. and Tafreshi, A. E.S. (2009) “A Fuzzy AHP Based Approach Towards Enterprise Architecture Evaluation” Proceedings of the European Conference on Information Management & Evaluation, ss.408-421.
Samson D. and Terziovski M. (1999) “The relationship between total quality management practices and operational performance” Journal of Operations Management, 17(4), ss. 393-409.
Seçme, N.Y., Bayrakdaroğlu, A. and Kahraman C. (2009) “Fuzzy performance evaluation in Turkish Banking Sector using fuzzy analytic hierarchy process and TOPSIS” Expert Systems with Applications, 36(9), ss. 11699-11709
Sun C.-C. (2010) “A performance evaluation model by integrating fuzzy AHP and fuzzy TOPSIS methods” Expert Systems with Applications, 37(12), ss. 7745-7754
Talib F., Rahman Z. and Qureshi M.N. (2011) “A study of total quality management and supply chain management practices” International Journal of Productivity and Performance Management, 60(3), ss.26- 44
Tam, CM. and Hui, M.Y.T. (1996) “Total quality management in a public transport organisation in Hong Kong” International Journal of Project Management, 14(5), ss. 311-315.
Vidal, L.A. Marle, F. and Bocquet J-C. (2011) “Using a Delphi process and the Analytic Hierarchy Process (AHP) to evaluate the complexity of projects” Expert Systems with Applications, 38, ss. 5388–5405
Waldman, D.A. (1993) “A theoretical consideration of leadership and total quality management” The Leadership Quarterly, 4(1), ss. 65-79.
Wang, Che, H.S. Z.H. and Wu C. (2010) “Using analytic hierarchy process and particle swarm optimization algorithm for evaluating product plans” Expert Systems with Applications, 37, ss. 1023–1034
Wu, H.-Yi, Tzeng, G.H. and Chen Y.-H. (2009) “A fuzzy MCDM approach for evaluating banking performance based on Balanced Scorecard” Expert Systems with Applications, 36, ss.10135–10147.
Yuen, K.K.F. ve Lau H. C.W. (2011) “A fuzzy group analytical hierarchy process approach for software quality assurance management: Fuzzy logarithmic least squares method, Expert Systems with Applications, ss.1-11.

Ayrıntılar

Birincil Dil

tr;en

Konular

-

Bölüm

-

Yazarlar

Talha Ustasüleyman

Selçuk Perçin

Yayımlanma Tarihi

8 Şubat 2012

Gönderilme Tarihi

25 Mayıs 2011

Kabul Tarihi

-

Yayımlandığı Sayı

Yıl 2012 Cilt: 26 Sayı: 1

IZ

https://izlik.org/JA76AU38LL

APA

Ustasüleyman, T., & Perçin, S. (2012). BULANIK ANALİTİK HİYERARŞİ SÜRECİ YAKLAŞIMI İLE TOPLAM KALİTE YÖNETİMİ (TKY) UYGULAMALARINDA KRİTİK BAŞARI FAKTÖRLERİNİN ÖNEM DERECESİNİN BELİRLENMESİ. Atatürk Üniversitesi İktisadi ve İdari Bilimler Dergisi, 26(1), 147-164. https://izlik.org/JA76AU38LL

AMA

1.Ustasüleyman T, Perçin S. BULANIK ANALİTİK HİYERARŞİ SÜRECİ YAKLAŞIMI İLE TOPLAM KALİTE YÖNETİMİ (TKY) UYGULAMALARINDA KRİTİK BAŞARI FAKTÖRLERİNİN ÖNEM DERECESİNİN BELİRLENMESİ. Trend Bus Econ. 2012;26(1):147-164. https://izlik.org/JA76AU38LL

Chicago

Ustasüleyman, Talha, ve Selçuk Perçin. 2012. “BULANIK ANALİTİK HİYERARŞİ SÜRECİ YAKLAŞIMI İLE TOPLAM KALİTE YÖNETİMİ (TKY) UYGULAMALARINDA KRİTİK BAŞARI FAKTÖRLERİNİN ÖNEM DERECESİNİN BELİRLENMESİ”. Atatürk Üniversitesi İktisadi ve İdari Bilimler Dergisi 26 (1): 147-64. https://izlik.org/JA76AU38LL.

EndNote

Ustasüleyman T, Perçin S (01 Şubat 2012) BULANIK ANALİTİK HİYERARŞİ SÜRECİ YAKLAŞIMI İLE TOPLAM KALİTE YÖNETİMİ (TKY) UYGULAMALARINDA KRİTİK BAŞARI FAKTÖRLERİNİN ÖNEM DERECESİNİN BELİRLENMESİ. Atatürk Üniversitesi İktisadi ve İdari Bilimler Dergisi 26 1 147–164.

IEEE

[1]T. Ustasüleyman ve S. Perçin, “BULANIK ANALİTİK HİYERARŞİ SÜRECİ YAKLAŞIMI İLE TOPLAM KALİTE YÖNETİMİ (TKY) UYGULAMALARINDA KRİTİK BAŞARI FAKTÖRLERİNİN ÖNEM DERECESİNİN BELİRLENMESİ”, Trend Bus Econ, c. 26, sy 1, ss. 147–164, Şub. 2012, [çevrimiçi]. Erişim adresi: https://izlik.org/JA76AU38LL

ISNAD

Ustasüleyman, Talha - Perçin, Selçuk. “BULANIK ANALİTİK HİYERARŞİ SÜRECİ YAKLAŞIMI İLE TOPLAM KALİTE YÖNETİMİ (TKY) UYGULAMALARINDA KRİTİK BAŞARI FAKTÖRLERİNİN ÖNEM DERECESİNİN BELİRLENMESİ”. Atatürk Üniversitesi İktisadi ve İdari Bilimler Dergisi 26/1 (01 Şubat 2012): 147-164. https://izlik.org/JA76AU38LL.

JAMA

1.Ustasüleyman T, Perçin S. BULANIK ANALİTİK HİYERARŞİ SÜRECİ YAKLAŞIMI İLE TOPLAM KALİTE YÖNETİMİ (TKY) UYGULAMALARINDA KRİTİK BAŞARI FAKTÖRLERİNİN ÖNEM DERECESİNİN BELİRLENMESİ. Trend Bus Econ. 2012;26:147–164.

MLA

Ustasüleyman, Talha, ve Selçuk Perçin. “BULANIK ANALİTİK HİYERARŞİ SÜRECİ YAKLAŞIMI İLE TOPLAM KALİTE YÖNETİMİ (TKY) UYGULAMALARINDA KRİTİK BAŞARI FAKTÖRLERİNİN ÖNEM DERECESİNİN BELİRLENMESİ”. Atatürk Üniversitesi İktisadi ve İdari Bilimler Dergisi, c. 26, sy 1, Şubat 2012, ss. 147-64, https://izlik.org/JA76AU38LL.

Vancouver

1.Talha Ustasüleyman, Selçuk Perçin. BULANIK ANALİTİK HİYERARŞİ SÜRECİ YAKLAŞIMI İLE TOPLAM KALİTE YÖNETİMİ (TKY) UYGULAMALARINDA KRİTİK BAŞARI FAKTÖRLERİNİN ÖNEM DERECESİNİN BELİRLENMESİ. Trend Bus Econ [Internet]. 01 Şubat 2012;26(1):147-64. Erişim adresi: https://izlik.org/JA76AU38LL

800px-Open-Access-PLoS.svg.png

BULANIK ANALİTİK HİYERARŞİ SÜRECİ YAKLAŞIMI İLE TOPLAM KALİTE YÖNETİMİ (TKY) UYGULAMALARINDA KRİTİK BAŞARI FAKTÖRLERİNİN ÖNEM DERECESİNİN BELİRLENMESİ

Öz

Anahtar Kelimeler

Öz

Kaynakça

Ayrıntılar

Birincil Dil

Konular

Bölüm

Yazarlar

Yayımlanma Tarihi

Gönderilme Tarihi

Kabul Tarihi

Yayımlandığı Sayı

IZ

Kaynak Göster