ÇALIŞANLARIN İŞ STRESİ ALGILARININ İŞ TATMİNLERİ ÜZERİNDEKİ ETKİSİ: ERZURUMDA İLAÇ MÜMESSİLLERİ ÜZERİNDE BİR SAHA ARAŞTIRMASI

Yıl 2007, Cilt: 21 Sayı: 1, 155 - 183, 27.11.2010

Şükrü Yapraklı Mustafa Kemal Yılmaz

Öz

Çalışanların performanslarını arttırmak için iş stresi ve iş tatmini
yöneticiler tarafından ele alınan konular arasında yer almaktadır. Genel anlamda
iş stresi, çalışanı duygusal, fiziksel açıdan tehdit eden ve çalışma düzenini bozan
iş çevresine gösterilen bireysel tepkidir. İş tatmini, çalışanın yaptığı işin ve elde
ettiklerinin ihtiyaçlarıyla ve kişisel değerleriyle uyuşması sonucu yaşadığı
duygusal durumdur.
Bu araştırmanın amacı; ilaç satış mümessillerinin iş stresi düzeylerinin
iş tatminleri üzerindeki etkisini belirlemektir. Araştırmada ayrıca demografik
özellikler ve firma özellikleri ile iş stresi ve iş tatmini arasındaki ilişkileri tespit
etmek amaçlanmıştır. Araştırma kapsamını Erzurum’daki ilaç satış mümessilleri
oluşturmaktadır.
Araştırmada kullanılan ölçekler doğrulayıcı faktör analizi ile test edilmiş
ve ölçeklerin geçerli olduğu tespit edilmiştir. Araştırma sonucunda; ilaç satış
mümessillerinin orta düzeyde iş stresi yaşadıkları tespit edilmiştir. İlaç satış
mümessillerinin genel olarak iş tatminlerinin yüksek olduğu belirlenmiştir.
Ayrıca iş tatminini iş stresinin negatif yönde etkilediği tespit edilmiştir.

Anahtar Kelimeler

İş stresi, İş tatmini, İlaç Satış Mümesilleri

Kaynakça

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