Yıl 2013,
Cilt: 27 Sayı: 2, 21 - 41, 14.04.2013
Aysel Erciş
Şükrü Yapraklı
M. Kemal Yılmaz
Polat Can
Öz
So many firms which are in the product group in market do competition hard and powerful. This situation caused the prominence of concept such as creating brand and value rather than physical benefits. According to firms, branding is a significant competition and differences . As a result of this, the brand is an important factor to become difference. Because a good brand is a significant component giving a quality to product. The relationships between consumers and brands are getting complex than continuously increasing brands. The consumer displays the same behavior with its own personal value. From this result, the relationships between personal values and the dimensions of the brand equity were surveyed in this study. The results from the present study show that there are important relationships between personal values of the consumers and the dimensions of the brand equity.
Kaynakça
- Aaker, D.A. (1991), Managing Brand Equity: Capitalizing on the Value of a Brand Name, Free Press, New York.
- Aaker, D.A. (1995), Strategic Market Management, John Wiley&Sons Inc., New York.
- Alkibay, S. (2005), “Profesyonel Spor Kulüplerinin Taraftar İlişkileri Yoluyla Marka Değeri Yaratmaları Üzerine Bir Araştırma”, H.Ü. İktisadi ve İdari Bilimler Fakültesi Dergisi, 23(1), ss.83-108.
- ATILGAN, E., S. Aksoy ve S. Akıncı, (2005), “Determinants of the Brand Equity. A Verification Approach in the Beverage Industry in Turkey”, Marketing Intelligence and Planning, Vol: 23, No:3, s.237-248.
- BALDAUF, A., K.S. Cravens ve G. Binder, (2003), “Performance Consequences of Brand Equity Management: Evidence From Organizations in the Value Chain”, Journal of Product and Brand Management, Vol:12, No:4, s.220-236.
- BALLESTER, E. D. ve J.L.M. Aleman, (2005), “Does Brand Trust Matter to Brand Equity?”, The Journal of Product and Brand Management, Vol:14, No:2/3, s.187-196.
- BANDYOPADHYAY, S., K. Gupta ve L. Dube, (2005), “Does Brand Loyalty Influence Double Jeopardy? A Theoretical and Empirical Study”, The Journal of Product and Brand Management, Vol:14, No:7, s.414-423. BEATTY, Sharon E., Lynn R. Kahle, Pamela Homer, Shekbar Misra. 1985. “Alternative Measurement Approachas to Consumer Values: The List of Values and The Rokeach Value Survey”. Psychology and Marketing, Vol:2, No:3, ss:181-200.
- BERRY, L.L., (2000), “Cultivating service brand equity”, Journal of the Academy of Marketing Science, Vol:28, No:1, s.128-137.
- BİLGİLİ, B., (2007). “Sigorta Hizmetlerinde Marka Değeri”, (Yayınlanmamış Doktora Tezi, Atatürk Üniversitesi, Sosyal Bilimler Enstitüsü), Erzurum.
- BRUMLEY, C. M., (2002), “Creating Loyalty in Relationship Marketing: A Descriptive Study of Supermarket Loyalty Programs”, West Virginia University, Phd. Dissertation, USA, UMI.
- BYRD, Robert R. (2002), Exploring Internet Survey Techniques: A Study Of Personal Values- Leadership Style Congruence, University Of Louisville, Phd Dissertation,UMI.
- CHAUDHURI, A. ve M.B. Holbrook, (2001), “The Chain of Effects From Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty”, Journal of Marketing, Vol:65, No:2, s.81-93.
- CHEN, A.C., (2001), “Using Free Association to Examine the Relationship Between the Characteristics of Brand Associations and Brand Equity”, The Journal of Product and Brand Management, Vol:10, No:6/7, s.43945
- CHOI, Chun Chung. (2005), Cultural Values In Context: Implıcations For Behavioral Intentions, University Of Illinois, Phd Dissertation, USA. UMI.
- CLAWSON, M.Peter. Ve D.E. Vinson. (1978), Human Values: An Historical And Interdisciplinary Analysis In H.K. Hunt (Ed.) , Advences İn Consumer Research. Vol:5, Ss.396-402.
- EAGLE, L., P. Kitchen, L. Rose ve B. Moyle, (2003), “Brand Equity and Brand Vulnerability: The Impact of Grey Marketing/Paralel Importing on Brand Equity and Values”, European Journal of Marketing, Vol:37, No:10, s.1332-1349.
- FAIRCLOTH, J.B., (2005), “Factors Influencing Nonprofit Resource Provider Support Decisions: Applying the Brand Equity Concept to Nonprofits”, Journal of Marketing Theory and Practice, Vol:13, No:3, s.1-15.
- FELDWICK, P., (1996), “Do We Really Need Brand Equity?”, Journal of Brand Management, Vol:4, No:1, s.9-28.
- FOURNIER, S. (1998) “Consumers and Their Brands: Developing Relationship Theory in Consumer Research”, Journal of Consumer Research, Vol:24, s.343-373.
- HOEFFLER, S. ve K.L. Keller, (2002), “Building Brand Equity Through Corporate Societal Marketing”, Journal of Public Policy and Marketing, Vol:21, No:1, s.78-89.
- HOYER, Wayne D., Deborah J. Maclnnis. 1997. Consumer Behavior. Houghton Mifflin Company, Boston.
- GIL, R. B., E.F. Andres ve E.M. Salinas, (2007), “Family as a Source of Consumer-Based Brand Equity”, The Journal of Product and Brand Management, Vol:16, No:3, s.188-199.
- GREY, Cynthia Ann Kawolics. 2005. Managerial Ethics: A Quantitative, Correlational Study Of Values And Leadership Styles Of Veterinary Managers, University Of Phoenix, Phd Dissertation, USA. UMI.
- JACOBY, J. ve R.W. Chestnut, (1978), Brand Loyalty Measurement and Management, Wiley and Sons Inc, New York.
- KAHLE, Lynn R., Patricia Kennedy. 1989. “Using the List of Values (LOV) to Understand Consumers”, Journal of Consumer Marketing, Vol:6, No:3, ss:5KELLER, K.L., (1993), “Conceptualizing, Measuring, Managing CustomerBased Brand Equity”, Journal of Marketing, Vol:57, No:1, s.1-23.
- KELLER, K.L., (2003), Strategic Brand Management: Building, Measuring, and Managing Brand Equity, Second Edition, Prentice Hall Press, New Jersey.
- KELLER, K.L., (2003b), “Brand Synthesis: The Multidimensionality of Brand Knowledge”, Journal of Consumer Research, Vol.29, No.4, s.595-600. KIM, Jai-Ok, Sandra Forsythe, Qingliang Gu, Sook Jae Moon. 2002. “CrossCultural Consumer Values, Needs and Purchase Behavior”. Journal of Consumer Marketing, Vol:19, No:6, ss:481-501.
- KIM, H., W. Kim ve J.A. An, (2003), “The Effect of Consumer-Based Brand Equity on Firms’ Financial Performance”, Journal of Consumer Marketing, Vol:20, No:4, s.335-351.
- KRIEGBAUM, C.,(1998), “Valuation of Brands – A Critical Comparison of Different Methods”, Working Paper, Dresden University.
- KROPP, Fredrick, Anne M. Lavack, David H. Silvera. 2005. “Values and Collective Self-Esteem as Predictors of Consumers Subceptibility to Interpersonal Influence Among University Students”. International Marketing Review,Vol:22, No:1, ss:7-33.
- KURTULUŞ, Kemal. 2004. Pazarlama Araştırmaları. Literatür Yayıncılık, Genişletilmiş 7. Baskı, İstanbul.
- LASSAR, W., B. Mittal ve A. Sharma, (1995), “Measuring Customer-Based Brand Equity”, Journal of Consumer Marketing, Vol:12, No:4, s.11-19. LI, X., (2003), “How Brand Knowledge Influences Consumers’ Purchase Intentions”, Auburn of University, PhD Dissertation, USA. UMI.
- LIN, Fang-Yi. 2003. “An Analysis of Hospitality Consumer Lifestyles in the United States”, Texas Tech University, PhD Dissertation, USA, UMI.
- LOW, G. ve C.W. Lamb, (2000), “The Measurement and Dimensionality of Brand Associations”, The Journal of Product and Brand Management, Vol:9, No:6, s.350-370.
- MATTHIESEN, I. ve I. Phau, (2005), “The ‘HUGO BOSS’ Connection: Achieving Global Brand Consistency Across Countries”, Journal of Brand Management, Vol:12, s.325-338.
- MOWEN, John C., 1993. Consumer Behavior. Macmillan Publishing Company, Third Edition, New York.
- ODABAŞI, Y. ve G. Barış, (2002), Tüketici Davranışı, 2. Baskı, Kapital Medya A.Ş., İstanbul.
- ODABAŞI, Y. ve M. Oyman, (2004), Pazarlama İletişimi Yönetimi, Kapital Medya A.Ş., İstanbul.
- OLIVER, R.L., (1999), “Whence Consumer Loyalty?”, Journal of Marketing, Vol:63, s.33-44.
- PAPPU, R., P.G. Quester ve R.W. Cooksey, (2006), “Consumer-Based Brand Equity and Country-of-Origin Relationships”, European Journal of Marketing, Vol:40, No:5/6, s.697-717.
- QUESTER, Pascale., Michael Beverland ve Francis Farrelly, (2006), “BrandPersonal Values Fit and Brand Meanings: Exploring The Role Individual Values Play In Ongoing Brand Loyalty In Extreme Sports Subculturs”, Advances in Consumer Research, Vol:33 No:1, s.21-27.
- PARK, C. S. ve V. Srinivasan, (1994), “A Survey-Based Method For Measuring and Understanding Brand”, Journal of Marketing Research, Vol:31, No:2, s.271-289.
- PITTS, R.E. ve A.G. Woodside (1983), “Personal Values Influences On Consumer Product Class And Brand Preferences”, Journal of Social Psychology, Vol:119, No:1, s.37-53.
- PITTS, R.E. ve A.G. Woodside, (1986), “Personal Values and Travel Decisions”, Journal of Travel Research, Vol:25, No:1, s.20-25.
- QUESTER, P. ve A.L. Lim, (2003), “Product Involvement/Brand Loyalty: Is There a Link?”, The Journal of Product and Brand Management, Vol:12, No:1, s.22-39.
- ROKEACH, Milton. 1973. The Nature of Human Values, The Free Press., N.Y. ROWLEY, J., (2005), “The Four Cs Customer Loyalty”, Marketing Intelligence and Planning, Vol:23, No:6-7, s.574-581.
- RUST, R.T., Zeithaml, V. A., Lemon, K. N., (2004), “Customer-Centered Brand Management”, Harvard Business Review, September, Vol 82, Iss pp 110.
- SALEGNA, G. J. ve S.A. Goodwin, (2005), “Consumer Loyalty to Service Providers: A Integrated Conceptual Model”, Journal of Consumer Saticfaction, Dissaticfaction and Complaining Behavior, Vol:18, s.516
- SCHOENBACHLER, D.D., G.L. Gordon, ve T.W. Aurand, (2004), “Building Brand Loyalty Through Indıvıdual Stock Ownership”, The Journal of Product and Brand Management, Vol:13, No:7, s.488-497.
- SHAO, Yu-Lin. 2002. “ An Exploratory Examination of the Impact of Personal Values on Sport Consumption Preferences and Behaviors: A CrossCultural Study”, Ohio State University, PhD Dissertation, USA. UMI.
- SIRDESHMUKH, D., J. Singh ve B. Sabol, (2002), “Consumer Trust, Value and Loyalty in Relational Excanges”, Journal of Marketing, Vol:66, No:1, s.15-37.
- SOLOMON, Michael R., 1996. Consumer Behavior Buying, Having and Being. Prentice Hall International Editions, Third Edition, New Jersey.
- TAYLOR, S.A., S. Goodwin ve K. Celuch, (2004), “The Relative Importance of Brand Equity to Customer Loyalty in an Industrial Setting”, The Journal of Product and Brand Management, Vol:13, No:4, s.217-227. ÜNAL, Sevtap, Aysel Erciş. 2006. “Tüketicilerin Kişisel Değerlerinin Satın Alma Tarzları Üzerindeki Etkisi”. Gazi Üniversitesi Ticaret ve Turizm Eğitim Fakültesi Dergisi,Vol:1, ss:23-48.
- VAZQUEZ, R., A.B. Del Rio ve V. Iglesias, (2002), “Consumer-Based Brand Equity: Development and Validation of a Measurement Instrument”, Journal of Marketing Management, Vol:18, No:1/2, s.27-48.
- WANG, Zhengyuan ve C.P. Rao, “Personal Values and Shopping Behavior: A Structural Equation Test of The RVS In China”, Advanced In Consumer Research, Vol:22, No:1, s.373-380. WASHBURN, J.H. ve R.E Plank, (2002), “Measuring Brand Equity: An Evaluation of a Consumer-Based Brand Equity Scale”, Journal of Marketing Theory and Practice, Vol:10, No:1, s.46-61.
- WESTBERG, K.P. ve Nigel Kenneth, “An Examination of Cause-Related Marketing In The Context Of Brand Attitude, Purchase Intention, Perceived Fit And Personal Values”, Journal of Australian and New Zealand Marketing, Vol. 24, No: 3, pp.255 – 263. WOOD, L. (2000), “Brands and Brand Equity: Definition and Management”, Management Decision, Vol:38, No:9, s.662-669.
- WOOD, L. M., (2004), “Dimensions of Brand Purchasing Behaviour: Consumers in the 18-24 Age Group”, Journal of Consumer Behaviour, Vol:4, No:1, s.9-24.
- YAPRAKLI, Ş. ve P. Can, (2009), “Pazarlama Faaliyetlerinin ve Ailenin Tüketici Temelli Marka Değeri Boyutlarına Etkisi”, Atatürk Üniversitesi İİBF Dergisi, Cilt:23, Sayı:1, s.265-290.
- YOO, B. ve N. Donthu, (2002), “Testing Cross-Cultural Invariance of The Brand Equity Creation Process”, The Journal of Product and Brand Management, Vol:11, No:6/7, s.380-398.
KİŞİSEL DEĞERLER İLE MARKA DEĞERİ ARASINDAKİ İLİŞKİLER
Yıl 2013,
Cilt: 27 Sayı: 2, 21 - 41, 14.04.2013
Aysel Erciş
Şükrü Yapraklı
M. Kemal Yılmaz
Polat Can
Öz
Son yıllarda pazarda aynı ürün grubunda çok fazla sayıda marka
olması rekabeti güç ve çetin kılmaktadır. Bu durum ise fiziksel faydalardan çok
marka ve değer yaratma gibi soyut kavramların ön plana çıkmasına sebep
olmuştur. İşletmeler markalamayı önemli bir rekabet ve farklılık aracı olarak
görmüşlerdir. Bunun sonucunda ise marka, farklılık oluşturmada önemli bir
faktör olmuştur. Çünkü iyi bir marka ürüne değer katan önemli bir unsurdur.
Sürekli çoğalan markalar sayesinde tüketiciler ve markalar arasındaki ilişkiler
karmaşık bir hal almıştır.
Tüketici sahip olduğu kişisel değerler ile benzer davranışlar
sergilemektedir. Buradan hareketle bu çalışmada kişisel değerler ile marka
değeri boyutları arasındaki ilişkiler incelenmiştir. Elde edilen sonuçlar,
tüketicilerin kişisel değerleri ile marka değeri boyutları arasında anlamlı ilişkiler
olduğunu göstermektedir.
Kaynakça
- Aaker, D.A. (1991), Managing Brand Equity: Capitalizing on the Value of a Brand Name, Free Press, New York.
- Aaker, D.A. (1995), Strategic Market Management, John Wiley&Sons Inc., New York.
- Alkibay, S. (2005), “Profesyonel Spor Kulüplerinin Taraftar İlişkileri Yoluyla Marka Değeri Yaratmaları Üzerine Bir Araştırma”, H.Ü. İktisadi ve İdari Bilimler Fakültesi Dergisi, 23(1), ss.83-108.
- ATILGAN, E., S. Aksoy ve S. Akıncı, (2005), “Determinants of the Brand Equity. A Verification Approach in the Beverage Industry in Turkey”, Marketing Intelligence and Planning, Vol: 23, No:3, s.237-248.
- BALDAUF, A., K.S. Cravens ve G. Binder, (2003), “Performance Consequences of Brand Equity Management: Evidence From Organizations in the Value Chain”, Journal of Product and Brand Management, Vol:12, No:4, s.220-236.
- BALLESTER, E. D. ve J.L.M. Aleman, (2005), “Does Brand Trust Matter to Brand Equity?”, The Journal of Product and Brand Management, Vol:14, No:2/3, s.187-196.
- BANDYOPADHYAY, S., K. Gupta ve L. Dube, (2005), “Does Brand Loyalty Influence Double Jeopardy? A Theoretical and Empirical Study”, The Journal of Product and Brand Management, Vol:14, No:7, s.414-423. BEATTY, Sharon E., Lynn R. Kahle, Pamela Homer, Shekbar Misra. 1985. “Alternative Measurement Approachas to Consumer Values: The List of Values and The Rokeach Value Survey”. Psychology and Marketing, Vol:2, No:3, ss:181-200.
- BERRY, L.L., (2000), “Cultivating service brand equity”, Journal of the Academy of Marketing Science, Vol:28, No:1, s.128-137.
- BİLGİLİ, B., (2007). “Sigorta Hizmetlerinde Marka Değeri”, (Yayınlanmamış Doktora Tezi, Atatürk Üniversitesi, Sosyal Bilimler Enstitüsü), Erzurum.
- BRUMLEY, C. M., (2002), “Creating Loyalty in Relationship Marketing: A Descriptive Study of Supermarket Loyalty Programs”, West Virginia University, Phd. Dissertation, USA, UMI.
- BYRD, Robert R. (2002), Exploring Internet Survey Techniques: A Study Of Personal Values- Leadership Style Congruence, University Of Louisville, Phd Dissertation,UMI.
- CHAUDHURI, A. ve M.B. Holbrook, (2001), “The Chain of Effects From Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty”, Journal of Marketing, Vol:65, No:2, s.81-93.
- CHEN, A.C., (2001), “Using Free Association to Examine the Relationship Between the Characteristics of Brand Associations and Brand Equity”, The Journal of Product and Brand Management, Vol:10, No:6/7, s.43945
- CHOI, Chun Chung. (2005), Cultural Values In Context: Implıcations For Behavioral Intentions, University Of Illinois, Phd Dissertation, USA. UMI.
- CLAWSON, M.Peter. Ve D.E. Vinson. (1978), Human Values: An Historical And Interdisciplinary Analysis In H.K. Hunt (Ed.) , Advences İn Consumer Research. Vol:5, Ss.396-402.
- EAGLE, L., P. Kitchen, L. Rose ve B. Moyle, (2003), “Brand Equity and Brand Vulnerability: The Impact of Grey Marketing/Paralel Importing on Brand Equity and Values”, European Journal of Marketing, Vol:37, No:10, s.1332-1349.
- FAIRCLOTH, J.B., (2005), “Factors Influencing Nonprofit Resource Provider Support Decisions: Applying the Brand Equity Concept to Nonprofits”, Journal of Marketing Theory and Practice, Vol:13, No:3, s.1-15.
- FELDWICK, P., (1996), “Do We Really Need Brand Equity?”, Journal of Brand Management, Vol:4, No:1, s.9-28.
- FOURNIER, S. (1998) “Consumers and Their Brands: Developing Relationship Theory in Consumer Research”, Journal of Consumer Research, Vol:24, s.343-373.
- HOEFFLER, S. ve K.L. Keller, (2002), “Building Brand Equity Through Corporate Societal Marketing”, Journal of Public Policy and Marketing, Vol:21, No:1, s.78-89.
- HOYER, Wayne D., Deborah J. Maclnnis. 1997. Consumer Behavior. Houghton Mifflin Company, Boston.
- GIL, R. B., E.F. Andres ve E.M. Salinas, (2007), “Family as a Source of Consumer-Based Brand Equity”, The Journal of Product and Brand Management, Vol:16, No:3, s.188-199.
- GREY, Cynthia Ann Kawolics. 2005. Managerial Ethics: A Quantitative, Correlational Study Of Values And Leadership Styles Of Veterinary Managers, University Of Phoenix, Phd Dissertation, USA. UMI.
- JACOBY, J. ve R.W. Chestnut, (1978), Brand Loyalty Measurement and Management, Wiley and Sons Inc, New York.
- KAHLE, Lynn R., Patricia Kennedy. 1989. “Using the List of Values (LOV) to Understand Consumers”, Journal of Consumer Marketing, Vol:6, No:3, ss:5KELLER, K.L., (1993), “Conceptualizing, Measuring, Managing CustomerBased Brand Equity”, Journal of Marketing, Vol:57, No:1, s.1-23.
- KELLER, K.L., (2003), Strategic Brand Management: Building, Measuring, and Managing Brand Equity, Second Edition, Prentice Hall Press, New Jersey.
- KELLER, K.L., (2003b), “Brand Synthesis: The Multidimensionality of Brand Knowledge”, Journal of Consumer Research, Vol.29, No.4, s.595-600. KIM, Jai-Ok, Sandra Forsythe, Qingliang Gu, Sook Jae Moon. 2002. “CrossCultural Consumer Values, Needs and Purchase Behavior”. Journal of Consumer Marketing, Vol:19, No:6, ss:481-501.
- KIM, H., W. Kim ve J.A. An, (2003), “The Effect of Consumer-Based Brand Equity on Firms’ Financial Performance”, Journal of Consumer Marketing, Vol:20, No:4, s.335-351.
- KRIEGBAUM, C.,(1998), “Valuation of Brands – A Critical Comparison of Different Methods”, Working Paper, Dresden University.
- KROPP, Fredrick, Anne M. Lavack, David H. Silvera. 2005. “Values and Collective Self-Esteem as Predictors of Consumers Subceptibility to Interpersonal Influence Among University Students”. International Marketing Review,Vol:22, No:1, ss:7-33.
- KURTULUŞ, Kemal. 2004. Pazarlama Araştırmaları. Literatür Yayıncılık, Genişletilmiş 7. Baskı, İstanbul.
- LASSAR, W., B. Mittal ve A. Sharma, (1995), “Measuring Customer-Based Brand Equity”, Journal of Consumer Marketing, Vol:12, No:4, s.11-19. LI, X., (2003), “How Brand Knowledge Influences Consumers’ Purchase Intentions”, Auburn of University, PhD Dissertation, USA. UMI.
- LIN, Fang-Yi. 2003. “An Analysis of Hospitality Consumer Lifestyles in the United States”, Texas Tech University, PhD Dissertation, USA, UMI.
- LOW, G. ve C.W. Lamb, (2000), “The Measurement and Dimensionality of Brand Associations”, The Journal of Product and Brand Management, Vol:9, No:6, s.350-370.
- MATTHIESEN, I. ve I. Phau, (2005), “The ‘HUGO BOSS’ Connection: Achieving Global Brand Consistency Across Countries”, Journal of Brand Management, Vol:12, s.325-338.
- MOWEN, John C., 1993. Consumer Behavior. Macmillan Publishing Company, Third Edition, New York.
- ODABAŞI, Y. ve G. Barış, (2002), Tüketici Davranışı, 2. Baskı, Kapital Medya A.Ş., İstanbul.
- ODABAŞI, Y. ve M. Oyman, (2004), Pazarlama İletişimi Yönetimi, Kapital Medya A.Ş., İstanbul.
- OLIVER, R.L., (1999), “Whence Consumer Loyalty?”, Journal of Marketing, Vol:63, s.33-44.
- PAPPU, R., P.G. Quester ve R.W. Cooksey, (2006), “Consumer-Based Brand Equity and Country-of-Origin Relationships”, European Journal of Marketing, Vol:40, No:5/6, s.697-717.
- QUESTER, Pascale., Michael Beverland ve Francis Farrelly, (2006), “BrandPersonal Values Fit and Brand Meanings: Exploring The Role Individual Values Play In Ongoing Brand Loyalty In Extreme Sports Subculturs”, Advances in Consumer Research, Vol:33 No:1, s.21-27.
- PARK, C. S. ve V. Srinivasan, (1994), “A Survey-Based Method For Measuring and Understanding Brand”, Journal of Marketing Research, Vol:31, No:2, s.271-289.
- PITTS, R.E. ve A.G. Woodside (1983), “Personal Values Influences On Consumer Product Class And Brand Preferences”, Journal of Social Psychology, Vol:119, No:1, s.37-53.
- PITTS, R.E. ve A.G. Woodside, (1986), “Personal Values and Travel Decisions”, Journal of Travel Research, Vol:25, No:1, s.20-25.
- QUESTER, P. ve A.L. Lim, (2003), “Product Involvement/Brand Loyalty: Is There a Link?”, The Journal of Product and Brand Management, Vol:12, No:1, s.22-39.
- ROKEACH, Milton. 1973. The Nature of Human Values, The Free Press., N.Y. ROWLEY, J., (2005), “The Four Cs Customer Loyalty”, Marketing Intelligence and Planning, Vol:23, No:6-7, s.574-581.
- RUST, R.T., Zeithaml, V. A., Lemon, K. N., (2004), “Customer-Centered Brand Management”, Harvard Business Review, September, Vol 82, Iss pp 110.
- SALEGNA, G. J. ve S.A. Goodwin, (2005), “Consumer Loyalty to Service Providers: A Integrated Conceptual Model”, Journal of Consumer Saticfaction, Dissaticfaction and Complaining Behavior, Vol:18, s.516
- SCHOENBACHLER, D.D., G.L. Gordon, ve T.W. Aurand, (2004), “Building Brand Loyalty Through Indıvıdual Stock Ownership”, The Journal of Product and Brand Management, Vol:13, No:7, s.488-497.
- SHAO, Yu-Lin. 2002. “ An Exploratory Examination of the Impact of Personal Values on Sport Consumption Preferences and Behaviors: A CrossCultural Study”, Ohio State University, PhD Dissertation, USA. UMI.
- SIRDESHMUKH, D., J. Singh ve B. Sabol, (2002), “Consumer Trust, Value and Loyalty in Relational Excanges”, Journal of Marketing, Vol:66, No:1, s.15-37.
- SOLOMON, Michael R., 1996. Consumer Behavior Buying, Having and Being. Prentice Hall International Editions, Third Edition, New Jersey.
- TAYLOR, S.A., S. Goodwin ve K. Celuch, (2004), “The Relative Importance of Brand Equity to Customer Loyalty in an Industrial Setting”, The Journal of Product and Brand Management, Vol:13, No:4, s.217-227. ÜNAL, Sevtap, Aysel Erciş. 2006. “Tüketicilerin Kişisel Değerlerinin Satın Alma Tarzları Üzerindeki Etkisi”. Gazi Üniversitesi Ticaret ve Turizm Eğitim Fakültesi Dergisi,Vol:1, ss:23-48.
- VAZQUEZ, R., A.B. Del Rio ve V. Iglesias, (2002), “Consumer-Based Brand Equity: Development and Validation of a Measurement Instrument”, Journal of Marketing Management, Vol:18, No:1/2, s.27-48.
- WANG, Zhengyuan ve C.P. Rao, “Personal Values and Shopping Behavior: A Structural Equation Test of The RVS In China”, Advanced In Consumer Research, Vol:22, No:1, s.373-380. WASHBURN, J.H. ve R.E Plank, (2002), “Measuring Brand Equity: An Evaluation of a Consumer-Based Brand Equity Scale”, Journal of Marketing Theory and Practice, Vol:10, No:1, s.46-61.
- WESTBERG, K.P. ve Nigel Kenneth, “An Examination of Cause-Related Marketing In The Context Of Brand Attitude, Purchase Intention, Perceived Fit And Personal Values”, Journal of Australian and New Zealand Marketing, Vol. 24, No: 3, pp.255 – 263. WOOD, L. (2000), “Brands and Brand Equity: Definition and Management”, Management Decision, Vol:38, No:9, s.662-669.
- WOOD, L. M., (2004), “Dimensions of Brand Purchasing Behaviour: Consumers in the 18-24 Age Group”, Journal of Consumer Behaviour, Vol:4, No:1, s.9-24.
- YAPRAKLI, Ş. ve P. Can, (2009), “Pazarlama Faaliyetlerinin ve Ailenin Tüketici Temelli Marka Değeri Boyutlarına Etkisi”, Atatürk Üniversitesi İİBF Dergisi, Cilt:23, Sayı:1, s.265-290.
- YOO, B. ve N. Donthu, (2002), “Testing Cross-Cultural Invariance of The Brand Equity Creation Process”, The Journal of Product and Brand Management, Vol:11, No:6/7, s.380-398.