Mechanisms of Digitization and E-Governance in Local Administration: Towards Effective Public Service (A Case Study of Annaba Municipality)
Öz
This study examines e-governance as a mechanism for enhancing public service delivery within the Annaba Municipality. A field-based approach was employed, using a questionnaire administered to a sample of municipal employees. The findings indicate that the adoption of e-governance techniques has facilitated administrative procedures, reduced file processing times, and improved the relationship between citizens and the administration. Although the local administration sector in Algeria—similar to other sectors—faces increasing pressure to adopt e-governance mechanisms as a key strategy for improving the effectiveness of public services, the implementation process continues to face challenges, particularly regarding technological infrastructure and the limited digital literacy of some employees and citizens. These results underscore the importance of investing in local digital transformation as a strategic option for modernizing public institutions, enhancing citizen trust in governance, and improving the overall quality of public services.
Anahtar Kelimeler
Digitization E-governance Local administration Public service
Kaynakça
- Alfilkaoui, H. (2002). Alhokouma aliliktrounia. Majalat al-Harass al-Watani al-Kowaiti, 19(5), 39–54. (In Arabic).
- Al-Selimi, A. A. (2008). Al-idarat al-ilkitroniatu. Dar Wayil lilnashr waltawzi’a. (In Arabic). Alta’amina, M. T., & Al’alush, S. (2004). Alhukumat alalkitruniat watatbiqatuha fi alwatan al’arabi. Almunazamat Alearabiat liltanmiat al’iidariati. (In Arabic).
- Ashour, A. (2009/2010). Dawr al’iidarat al’iiliktroniat fi tarshid alkhidmat aleumumiat fi alwilayat almutahidat al’amrikiat wa aljazayar [Master’s thesis, Kuliyat alhuquq waleulum alsiyasiati]. Jami’at Mentouri. (In Arabic).
- Bahammou, M., & Azizi, A. (2018–2019). Almarfaq al’am wa rehan tahsin al-khidma al’umoumia fi aljazaiar [Master’s thesis, Kulliyat alhukouk wa al’euloum alssiassia ]. Jami’at Adrar. (In Arabic).
- Bouamama, A. (2014). Alaitsal aleumumiu waladarat alalkitruniat rihanat tarshid alkhidmat aleumumiati. Majalat aldirasat walbuhuth alaijtimaeiati, 2(6), 33–49. Jami’at ElouadIi. (In Arabic).
- Rabehi, S. (2018–2019). Tahsin alkhidmat aleumumiat ealaa mustawaa al’iidarat almahaliyat fi aljazayir [Doctoral dissertation, Kuliyat alhuquq waleulum siasiatun]. Jami’at Batna. (In Arabic).
- Zran, J. (2011). Tilivīzyūn al-khidma al-ʿāmma wa al-dīmuqrāṭiyya: Ayyatu ʿalāqa? Majallat Ittiḥād Hayʾāt al-Idhāʿa al-ʿArabiyya (ASBU Journal), 2(2). (In Arabic)
Yerel Yönetimlerde Sayısallaşma ve E-Yönetişim Mekanizmaları: Etkin Bir Kamu Hizmetine Doğru (Annaba Belediyesi Örneği)
Öz
Bu çalışma, Annaba Belediyesi bünyesinde kamu hizmeti sunumunu geliştirmeye yönelik bir mekanizma olarak e-yönetişimi incelemektedir. Araştırmada, belediye çalışanlarından oluşan bir örnekleme uygulanan anket aracılığıyla saha temelli bir yaklaşım kullanılmıştır. Bulgular, e-yönetişim tekniklerinin benimsenmesinin idari prosedürleri kolaylaştırdığını, dosya işleme sürelerini azalttığını ve vatandaşlarla yönetim arasındaki ilişkiyi iyileştirdiğini göstermektedir. Cezayir’deki yerel yönetim sektörü — diğer sektörlerde olduğu gibi — kamu hizmetlerinin etkinliğini artırmak için temel bir strateji olarak e-yönetişim mekanizmalarını benimseme yönünde artan bir baskıyla karşı karşıyadır. Ancak uygulama süreci hâlâ birtakım zorluklarla karşılaşmaktadır. Bu zorluklar özellikle teknolojik altyapı ve bazı çalışanlar ile vatandaşların sınırlı dijital okuryazarlığı ile ilgilidir. Bu sonuçlar, kamu kurumlarının modernleştirilmesi, yönetime duyulan vatandaş güveninin güçlendirilmesi ve kamu hizmetlerinin genel kalitesinin iyileştirilmesi amacıyla yerel dijital dönüşüme yatırım yapmanın stratejik bir seçenek olduğunu vurgulamaktadır.
Anahtar Kelimeler
Kaynakça
- Alfilkaoui, H. (2002). Alhokouma aliliktrounia. Majalat al-Harass al-Watani al-Kowaiti, 19(5), 39–54. (In Arabic).
- Al-Selimi, A. A. (2008). Al-idarat al-ilkitroniatu. Dar Wayil lilnashr waltawzi’a. (In Arabic). Alta’amina, M. T., & Al’alush, S. (2004). Alhukumat alalkitruniat watatbiqatuha fi alwatan al’arabi. Almunazamat Alearabiat liltanmiat al’iidariati. (In Arabic).
- Ashour, A. (2009/2010). Dawr al’iidarat al’iiliktroniat fi tarshid alkhidmat aleumumiat fi alwilayat almutahidat al’amrikiat wa aljazayar [Master’s thesis, Kuliyat alhuquq waleulum alsiyasiati]. Jami’at Mentouri. (In Arabic).
- Bahammou, M., & Azizi, A. (2018–2019). Almarfaq al’am wa rehan tahsin al-khidma al’umoumia fi aljazaiar [Master’s thesis, Kulliyat alhukouk wa al’euloum alssiassia ]. Jami’at Adrar. (In Arabic).
- Bouamama, A. (2014). Alaitsal aleumumiu waladarat alalkitruniat rihanat tarshid alkhidmat aleumumiati. Majalat aldirasat walbuhuth alaijtimaeiati, 2(6), 33–49. Jami’at ElouadIi. (In Arabic).
- Rabehi, S. (2018–2019). Tahsin alkhidmat aleumumiat ealaa mustawaa al’iidarat almahaliyat fi aljazayir [Doctoral dissertation, Kuliyat alhuquq waleulum siasiatun]. Jami’at Batna. (In Arabic).
- Zran, J. (2011). Tilivīzyūn al-khidma al-ʿāmma wa al-dīmuqrāṭiyya: Ayyatu ʿalāqa? Majallat Ittiḥād Hayʾāt al-Idhāʿa al-ʿArabiyya (ASBU Journal), 2(2). (In Arabic)
Öz
Kaynakça
- Alfilkaoui, H. (2002). Alhokouma aliliktrounia. Majalat al-Harass al-Watani al-Kowaiti, 19(5), 39–54. (In Arabic).
- Al-Selimi, A. A. (2008). Al-idarat al-ilkitroniatu. Dar Wayil lilnashr waltawzi’a. (In Arabic). Alta’amina, M. T., & Al’alush, S. (2004). Alhukumat alalkitruniat watatbiqatuha fi alwatan al’arabi. Almunazamat Alearabiat liltanmiat al’iidariati. (In Arabic).
- Ashour, A. (2009/2010). Dawr al’iidarat al’iiliktroniat fi tarshid alkhidmat aleumumiat fi alwilayat almutahidat al’amrikiat wa aljazayar [Master’s thesis, Kuliyat alhuquq waleulum alsiyasiati]. Jami’at Mentouri. (In Arabic).
- Bahammou, M., & Azizi, A. (2018–2019). Almarfaq al’am wa rehan tahsin al-khidma al’umoumia fi aljazaiar [Master’s thesis, Kulliyat alhukouk wa al’euloum alssiassia ]. Jami’at Adrar. (In Arabic).
- Bouamama, A. (2014). Alaitsal aleumumiu waladarat alalkitruniat rihanat tarshid alkhidmat aleumumiati. Majalat aldirasat walbuhuth alaijtimaeiati, 2(6), 33–49. Jami’at ElouadIi. (In Arabic).
- Rabehi, S. (2018–2019). Tahsin alkhidmat aleumumiat ealaa mustawaa al’iidarat almahaliyat fi aljazayir [Doctoral dissertation, Kuliyat alhuquq waleulum siasiatun]. Jami’at Batna. (In Arabic).
- Zran, J. (2011). Tilivīzyūn al-khidma al-ʿāmma wa al-dīmuqrāṭiyya: Ayyatu ʿalāqa? Majallat Ittiḥād Hayʾāt al-Idhāʿa al-ʿArabiyya (ASBU Journal), 2(2). (In Arabic)
Öz
Kaynakça
- Alfilkaoui, H. (2002). Alhokouma aliliktrounia. Majalat al-Harass al-Watani al-Kowaiti, 19(5), 39–54. (In Arabic).
- Al-Selimi, A. A. (2008). Al-idarat al-ilkitroniatu. Dar Wayil lilnashr waltawzi’a. (In Arabic). Alta’amina, M. T., & Al’alush, S. (2004). Alhukumat alalkitruniat watatbiqatuha fi alwatan al’arabi. Almunazamat Alearabiat liltanmiat al’iidariati. (In Arabic).
- Ashour, A. (2009/2010). Dawr al’iidarat al’iiliktroniat fi tarshid alkhidmat aleumumiat fi alwilayat almutahidat al’amrikiat wa aljazayar [Master’s thesis, Kuliyat alhuquq waleulum alsiyasiati]. Jami’at Mentouri. (In Arabic).
- Bahammou, M., & Azizi, A. (2018–2019). Almarfaq al’am wa rehan tahsin al-khidma al’umoumia fi aljazaiar [Master’s thesis, Kulliyat alhukouk wa al’euloum alssiassia ]. Jami’at Adrar. (In Arabic).
- Bouamama, A. (2014). Alaitsal aleumumiu waladarat alalkitruniat rihanat tarshid alkhidmat aleumumiati. Majalat aldirasat walbuhuth alaijtimaeiati, 2(6), 33–49. Jami’at ElouadIi. (In Arabic).
- Rabehi, S. (2018–2019). Tahsin alkhidmat aleumumiat ealaa mustawaa al’iidarat almahaliyat fi aljazayir [Doctoral dissertation, Kuliyat alhuquq waleulum siasiatun]. Jami’at Batna. (In Arabic).
- Zran, J. (2011). Tilivīzyūn al-khidma al-ʿāmma wa al-dīmuqrāṭiyya: Ayyatu ʿalāqa? Majallat Ittiḥād Hayʾāt al-Idhāʿa al-ʿArabiyya (ASBU Journal), 2(2). (In Arabic)
Öz
Kaynakça
- Alfilkaoui, H. (2002). Alhokouma aliliktrounia. Majalat al-Harass al-Watani al-Kowaiti, 19(5), 39–54. (In Arabic).
- Al-Selimi, A. A. (2008). Al-idarat al-ilkitroniatu. Dar Wayil lilnashr waltawzi’a. (In Arabic). Alta’amina, M. T., & Al’alush, S. (2004). Alhukumat alalkitruniat watatbiqatuha fi alwatan al’arabi. Almunazamat Alearabiat liltanmiat al’iidariati. (In Arabic).
- Ashour, A. (2009/2010). Dawr al’iidarat al’iiliktroniat fi tarshid alkhidmat aleumumiat fi alwilayat almutahidat al’amrikiat wa aljazayar [Master’s thesis, Kuliyat alhuquq waleulum alsiyasiati]. Jami’at Mentouri. (In Arabic).
- Bahammou, M., & Azizi, A. (2018–2019). Almarfaq al’am wa rehan tahsin al-khidma al’umoumia fi aljazaiar [Master’s thesis, Kulliyat alhukouk wa al’euloum alssiassia ]. Jami’at Adrar. (In Arabic).
- Bouamama, A. (2014). Alaitsal aleumumiu waladarat alalkitruniat rihanat tarshid alkhidmat aleumumiati. Majalat aldirasat walbuhuth alaijtimaeiati, 2(6), 33–49. Jami’at ElouadIi. (In Arabic).
- Rabehi, S. (2018–2019). Tahsin alkhidmat aleumumiat ealaa mustawaa al’iidarat almahaliyat fi aljazayir [Doctoral dissertation, Kuliyat alhuquq waleulum siasiatun]. Jami’at Batna. (In Arabic).
- Zran, J. (2011). Tilivīzyūn al-khidma al-ʿāmma wa al-dīmuqrāṭiyya: Ayyatu ʿalāqa? Majallat Ittiḥād Hayʾāt al-Idhāʿa al-ʿArabiyya (ASBU Journal), 2(2). (In Arabic)
Öz
Kaynakça
- Alfilkaoui, H. (2002). Alhokouma aliliktrounia. Majalat al-Harass al-Watani al-Kowaiti, 19(5), 39–54. (In Arabic).
- Al-Selimi, A. A. (2008). Al-idarat al-ilkitroniatu. Dar Wayil lilnashr waltawzi’a. (In Arabic). Alta’amina, M. T., & Al’alush, S. (2004). Alhukumat alalkitruniat watatbiqatuha fi alwatan al’arabi. Almunazamat Alearabiat liltanmiat al’iidariati. (In Arabic).
- Ashour, A. (2009/2010). Dawr al’iidarat al’iiliktroniat fi tarshid alkhidmat aleumumiat fi alwilayat almutahidat al’amrikiat wa aljazayar [Master’s thesis, Kuliyat alhuquq waleulum alsiyasiati]. Jami’at Mentouri. (In Arabic).
- Bahammou, M., & Azizi, A. (2018–2019). Almarfaq al’am wa rehan tahsin al-khidma al’umoumia fi aljazaiar [Master’s thesis, Kulliyat alhukouk wa al’euloum alssiassia ]. Jami’at Adrar. (In Arabic).
- Bouamama, A. (2014). Alaitsal aleumumiu waladarat alalkitruniat rihanat tarshid alkhidmat aleumumiati. Majalat aldirasat walbuhuth alaijtimaeiati, 2(6), 33–49. Jami’at ElouadIi. (In Arabic).
- Rabehi, S. (2018–2019). Tahsin alkhidmat aleumumiat ealaa mustawaa al’iidarat almahaliyat fi aljazayir [Doctoral dissertation, Kuliyat alhuquq waleulum siasiatun]. Jami’at Batna. (In Arabic).
- Zran, J. (2011). Tilivīzyūn al-khidma al-ʿāmma wa al-dīmuqrāṭiyya: Ayyatu ʿalāqa? Majallat Ittiḥād Hayʾāt al-Idhāʿa al-ʿArabiyya (ASBU Journal), 2(2). (In Arabic)
Ayrıntılar
| Birincil Dil | İngilizce |
|---|---|
| Konular | Çevre Hukuku |
| Bölüm | Araştırma Makalesi |
| Yazarlar | |
| Erken Görünüm Tarihi | 4 Ekim 2025 |
| Yayımlanma Tarihi | 28 Kasım 2025 |
| Gönderilme Tarihi | 5 Nisan 2025 |
| Kabul Tarihi | 30 Haziran 2025 |
| Yayımlandığı Sayı | Yıl 2025 Cilt: 12 Sayı: 5 |
