Havacılık Sektöründe Zaman Baskısı: Yer Hizmetleri Çalışanlarına Yönelik Ampirik Bir Çalışma

Yıl 2025, Cilt: 2 Sayı: 2, 99 - 111, 30.11.2025

Onur Çapkulaç

Öz

Bu araştırmanın amacı, havacılık sektöründe özellikle yer hizmetleri çalışanlarının karşılaştığı zaman baskısının kaynaklarını ve bu baskıyı etkileyen faktörleri kapsamlı bir şekilde incelemektir. Havacılık sektörü, operasyonel yoğunluk, güvenlik standartları ve verimlilik beklentileri nedeniyle çalışanlarını çoğu zaman dar zaman aralıkları içerisinde karar alma ve görev tamamlama zorunluluğu ile karşı karşıya bırakmaktadır. Bu bağlamda zaman baskısı; işten, yönetimden ve kişisel faktörlerden kaynaklanan üç alt boyutta ele alınmıştır. Araştırmanın yöntemi nicel yaklaşıma dayanmaktadır. Türkiye genelinde farklı havalimanlarında görev yapan 201 yer hizmetleri çalışanına anket uygulanmış; ölçeğin Cronbach’s Alpha katsayısı 0,90 bulunarak yüksek güvenilirlik doğrulanmıştır. Veriler SPSS ile analiz edilmiş; korelasyon, regresyon ve varsayım kontrolleri gerçekleştirilmiştir. Bulgular, işten kaynaklanan baskı ile yönetimden kaynaklanan baskı arasında güçlü bir ilişki olduğunu; kişisel baskıların ise daha düşük düzeyde olmakla birlikte her iki boyutla da anlamlı biçimde bağlantılı olduğunu göstermektedir. Regresyon analizleri, toplam zaman baskısı algısını etkileyen başlıca demografik değişkenlerin eğitim seviyesi ve cinsiyet olduğunu ortaya koymuştur. Ayrıca çalışılan havalimanının büyüklüğü işten kaynaklanan baskıyı, yaş ve tecrübe ise kişiden kaynaklanan baskıyı açıklayan faktörler olarak öne çıkmaktadır. Bulgular, zaman baskısının tek boyutlu bir olgu olmadığını; operasyonel, yönetsel ve bireysel faktörlerin etkileşimi ile şekillendiğini göstermektedir. Çalışma, sektörde zaman baskısını azaltmaya ve operasyonel güvenliği artırmaya yönelik çok düzeyli stratejilere rehberlik edecek pratik çıkarımlar sunmaktadır.

Anahtar Kelimeler

zaman baskısı , havacılık sektörü , yer hizmetleri , regresyon analizi , demografik faktörler

Time Pressure in the Aviation Sector: An Empirical Study on Ground Handling Employees

Öz

The aim of this study is to comprehensively examine the sources of time pressure experienced by ground handling employees in the aviation sector and to identify the factors that influence it. Due to high operational intensity, strict safety standards, and performance expectations, the industry frequently compels employees to make decisions and complete tasks within narrow time windows. Accordingly, time pressure was conceptualized in three dimensions: work-related, management-related, and individual-related. Adopting a quantitative approach, a survey was administered to 201 ground handling employees across various Turkish airports. The scale demonstrated high internal consistency (Cronbach’s Alpha = 0.90). Data were analyzed using SPSS through correlation, regression, and assumption checks. Findings revealed a strong relationship between work- and management-related pressures, while individual pressures were significantly—albeit more weakly—associated with both. Regression results indicated that education level and gender were the primary demographic predictors of overall time pressure. Moreover, airport size explained work-related pressures, whereas age and experience predicted individual-related pressures. Overall, the results show that time pressure is not a unidimensional construct but is shaped by the interaction of operational, managerial, and personal factors. The study offers practical implications to guide multi-level strategies aimed at mitigating time pressure and enhancing operational safety.

Anahtar Kelimeler

Time pressure , aviation sector , ground handling , regression analysis , demographic factors

Kaynakça

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