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IMPACT OF TOTAL, QUALITY MANAGEMENT AND ISO 9000 QUALITiY ASSURANCE ON HOSPITAL PERFORMANCE: A RESEARCH ON PRIVATE HOSPITALS IN ISTANBUL

Yıl 2005, Cilt: 3 Sayı: 9, 18 - 32, 01.05.2005

Öz

This paper examines the impact of total quality management TQM practices and ISO 9000 quality assurance certificate on hospital performance. The study survey was conducted in Istanbul at random selected sample of 60 private hospitals. The hospitals were categorized as follows: 1 non-adopters, 2 TQM adopters, and 3 the ones certified their TQM practices with ISO 9000. The results are: having ISO 9000 certificate was found related to plant size; both the TQM adopters and the certified group target high income social class; and those two groups of hospitals also revealed higher performance. Although ISO 9000 certificate, in particular, provides competitive advantage to hospitals, operational efficiency, however, cannot be predicted by either TQM adoption or ISO 9000 certificate.

IMPACT OF TOTAL, QUALITY MANAGEMENT AND ISO 9000 QUALITiY ASSURANCE ON HOSPITAL PERFORMANCE: A RESEARCH ON PRIVATE HOSPITALS IN ISTANBUL

Yıl 2005, Cilt: 3 Sayı: 9, 18 - 32, 01.05.2005

Öz

Toplam 0 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Bölüm Research Article
Yazarlar

Burak Bekaroğlu Bu kişi benim

Yayımlanma Tarihi 1 Mayıs 2005
Yayımlandığı Sayı Yıl 2005 Cilt: 3 Sayı: 9

Kaynak Göster

APA Bekaroğlu, B. (2005). IMPACT OF TOTAL, QUALITY MANAGEMENT AND ISO 9000 QUALITiY ASSURANCE ON HOSPITAL PERFORMANCE: A RESEARCH ON PRIVATE HOSPITALS IN ISTANBUL. Akdeniz İİBF Dergisi, 3(9), 18-32.
AMA Bekaroğlu B. IMPACT OF TOTAL, QUALITY MANAGEMENT AND ISO 9000 QUALITiY ASSURANCE ON HOSPITAL PERFORMANCE: A RESEARCH ON PRIVATE HOSPITALS IN ISTANBUL. Akdeniz İİBF Dergisi. Mayıs 2005;3(9):18-32.
Chicago Bekaroğlu, Burak. “IMPACT OF TOTAL, QUALITY MANAGEMENT AND ISO 9000 QUALITiY ASSURANCE ON HOSPITAL PERFORMANCE: A RESEARCH ON PRIVATE HOSPITALS IN ISTANBUL”. Akdeniz İİBF Dergisi 3, sy. 9 (Mayıs 2005): 18-32.
EndNote Bekaroğlu B (01 Mayıs 2005) IMPACT OF TOTAL, QUALITY MANAGEMENT AND ISO 9000 QUALITiY ASSURANCE ON HOSPITAL PERFORMANCE: A RESEARCH ON PRIVATE HOSPITALS IN ISTANBUL. Akdeniz İİBF Dergisi 3 9 18–32.
IEEE B. Bekaroğlu, “IMPACT OF TOTAL, QUALITY MANAGEMENT AND ISO 9000 QUALITiY ASSURANCE ON HOSPITAL PERFORMANCE: A RESEARCH ON PRIVATE HOSPITALS IN ISTANBUL”, Akdeniz İİBF Dergisi, c. 3, sy. 9, ss. 18–32, 2005.
ISNAD Bekaroğlu, Burak. “IMPACT OF TOTAL, QUALITY MANAGEMENT AND ISO 9000 QUALITiY ASSURANCE ON HOSPITAL PERFORMANCE: A RESEARCH ON PRIVATE HOSPITALS IN ISTANBUL”. Akdeniz İİBF Dergisi 3/9 (Mayıs 2005), 18-32.
JAMA Bekaroğlu B. IMPACT OF TOTAL, QUALITY MANAGEMENT AND ISO 9000 QUALITiY ASSURANCE ON HOSPITAL PERFORMANCE: A RESEARCH ON PRIVATE HOSPITALS IN ISTANBUL. Akdeniz İİBF Dergisi. 2005;3:18–32.
MLA Bekaroğlu, Burak. “IMPACT OF TOTAL, QUALITY MANAGEMENT AND ISO 9000 QUALITiY ASSURANCE ON HOSPITAL PERFORMANCE: A RESEARCH ON PRIVATE HOSPITALS IN ISTANBUL”. Akdeniz İİBF Dergisi, c. 3, sy. 9, 2005, ss. 18-32.
Vancouver Bekaroğlu B. IMPACT OF TOTAL, QUALITY MANAGEMENT AND ISO 9000 QUALITiY ASSURANCE ON HOSPITAL PERFORMANCE: A RESEARCH ON PRIVATE HOSPITALS IN ISTANBUL. Akdeniz İİBF Dergisi. 2005;3(9):18-32.
Dizinler

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